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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Vivid Seats | Buy Tickets vs AXS Tickets

Vivid Seats | Buy Tickets 4.7★ · Free to download 55
Winner AXS Tickets
AXS Tickets 4.6★ · Free to download 60

Vivid Seats offers better pricing and a rewards program, but both apps struggle with customer service and ticket delivery issues, making AXS Tickets a slightly more reliable option for direct purchases.

Full reviews: Vivid Seats | Buy Tickets · AXS Tickets

Vivid Seats often boasts cheaper tickets and a rewards program, but users frequently report issues with ticket delivery, refunds, and customer support. AXS Tickets, while also having customer service and login problems, appears to be a more direct platform for purchasing tickets, though some users struggle with its anti-bot measures.

Head to head

Features tieR2R14R30R36
Vivid Seats | Buy Tickets Vivid Seats is praised for its rewards system, offering free or discounted tickets after a certain number of purchases R30. The app is generally considered easy to use for finding tickets R2R14. However, users complain about the lack of an actual photo image of seats R14 and the app not updating orders R36.
AXS Tickets AXS Tickets is seen as a direct platform for event tickets . Users appreciate the ease of use for viewing tickets once logged in . However, the app has issues with profile editing , inability to change email addresses , and a lack of a 'back' button during purchase flows . Many users also report difficulties adding tickets to Apple Wallet .
Ease of Use (Purchasing & Access) tieR2R3R4R6
Vivid Seats | Buy Tickets Many users find Vivid Seats easy and quick to use for purchasing tickets R2R14. However, some report a 'sketchy' feeling due to delayed ticket delivery R3 and issues with tickets not appearing in the app or email R6R9R19R25. There are also instances of duplicate ticket purchases due to app errors R4.
AXS Tickets AXS Tickets is often described as easy and straightforward for booking . However, a significant number of users face persistent login issues , with the app frequently logging them out or getting stuck on sign-in prompts . A major recurring problem is the app's anti-bot measures blocking legitimate users from purchasing tickets, claiming 'something doesn't look right' R79R82R95R103.
Reliability (Ticket Delivery & Validity) edge: AXS TicketsR1R9R19R25
Vivid Seats | Buy Tickets Vivid Seats users frequently report not receiving tickets, sometimes even minutes before an event R9R19R25R31. There are serious complaints about invalid or fraudulent tickets and tickets being resold by Vivid Seats without notification . Some users feel scammed, buying tickets that are not yet officially on sale R1.
AXS Tickets AXS Tickets users also experience tickets vanishing or not being viewable on the day of the gig . There are reports of overselling events and users being cheated out of upgrades . Some users are confused when purchased 'gold circle' tickets show up as 'GA' . However, some users have positive experiences with tickets being transferred quickly and staff being well-organized .
Price/Value edge: Vivid Seats | Buy TicketsR1R4R5R8
Vivid Seats | Buy Tickets Vivid Seats is often praised for having good prices R5R8 and being cheaper than competitors . However, many users report significant price discrepancies, with prices changing based on popularity R10, varying between accounts , or being much higher than official sales R1. Users also feel 'robbed' by high prices R4 and consider the tickets overpriced R21.
AXS Tickets AXS Tickets users do not frequently comment on price, but some express frustration about being unable to sell tickets below face value, suggesting a lack of flexibility in pricing on the platform . There are complaints about the overall cost of tickets due to the 'Monopoly' of ticketing companies .
Customer Support & Refunds tieR3R7R10R12
Vivid Seats | Buy Tickets Vivid Seats receives overwhelming criticism for its customer service, which is described as 'horrible' R10R25, 'non existent' , and difficult to reach, often involving AI bots before a live agent R3R12R13R25. Users report being hung up on R13 and agents barely speaking English R21. There are numerous complaints about a strict 'no refund' policy R7R21R23R31 even for canceled events or invalid tickets, often requiring credit card fraud reports to get money back .
AXS Tickets AXS Tickets' customer service also receives negative feedback, with users stating it 'needs work' , is 'impossible' to talk to , and makes Ticketmaster look good . Users report ignored customer service claims and receiving canned responses . Issues include non-transferable tickets due to 'artist request' not being stated upfront and difficulties with reselling tickets . However, some users report AXS coming to the rescue instantly when tickets were lost .
Pick Vivid Seats | Buy Tickets if

you prioritize finding potentially cheaper tickets and value a rewards program, and are willing to navigate potential customer service and ticket delivery challenges R5R8R30.

Pick AXS Tickets if

you prefer a more direct ticketing platform and are willing to deal with occasional login friction and anti-bot measures, hoping for a smoother ticket access experience once purchased .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and ticket delivery, despite high lifetime ratings. The free-to-download nature means many users are likely experiencing friction with a service that has inherent complexities.

Frequently asked

Does Vivid Seats offer refunds for canceled events or invalid tickets?
Vivid Seats users frequently report a strict 'no refund' policy, even for canceled events, rescheduled events, or invalid tickets, often being told to resell the tickets themselves or having to dispute charges with their bank R7R21R23R31.
Why do AXS Tickets users complain about being blocked from purchasing?
AXS Tickets users frequently report being blocked from purchasing tickets because the app's 'protections' or anti-bot measures incorrectly identify them as bots, leading to messages like 'something doesn’t look right' and preventing transactions R79R82R95R103.
Is it easy to contact customer service for Vivid Seats or AXS Tickets?
For Vivid Seats, users find it difficult to reach live customer service, often encountering AI bots first, and report poor experiences even when connecting with an agent R3R10R12R13. For AXS Tickets, users also describe customer service as unhelpful, with ignored claims and canned responses, though some had positive experiences with immediate assistance for lost tickets .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Vivid Seats | Buy Tickets 5/5 · US Isoxo: Crazy easy. Thanks for the email reminder
  2. [R14] Vivid Seats | Buy Tickets 5/5 · US Concert Tickets: Love the ease and simplicity of this app. The only thing I wish you had was a actual photo image of the seats
  3. [R30] Vivid Seats | Buy Tickets 5/5 · US Tickets: Rewards are the best part of this app. But FIFA tickets are a rip off.
  4. [R36] Vivid Seats | Buy Tickets 4/5 · US App does not update orders: I purchased tickets over a month ago and still cannot pull them up on the app. Received an update via email to accept digital tickets and it sends me back to the app. Just annoying and frustrating.
  5. [R3] Vivid Seats | Buy Tickets 3/5 · US Kinda sketchy, but it does work: Bought ticket for concert a week before, had the cheapest prices of any platform, what I didn’t know is that vivid acts like a middle man between individual buyers and sellers, they don’t actually hold the tickets. I didn’t receive the ticket for 3 days, so I tried to contact support, which was a battle of its own to find their support information, chatted with an
  6. [R4] Vivid Seats | Buy Tickets 1/5 · US A Costly Error: So I recently used this app to purchase Ariana grande tickets and I felt robbed. While purchasing the first round of tickets I was alerted by the app…that the tickets were already bought and sold out in the selected section. However in actuality they were sold to me but there was no notification made about an approved sale. This lead me to purchase tickets in another section crea
  7. [R6] Vivid Seats | Buy Tickets 3/5 · US World Cup 2026: I purchased my tickets and says ticket delivers open your email and accept them .I did not received any email
  8. [R1] Vivid Seats | Buy Tickets 1/5 · US Buyer beware - non official tickets: Vivid seat sells tickets that are not yet for sale, and are not clear that you are not buying a particular ticket, but a service that someone is buying a ticket for you. I feel scammed. I thought I was buying an official ticket, when the real tickets are going on sale on a few days and will be much cheaper than I paid. Their support team refused to offer a refu
  9. [R9] Vivid Seats | Buy Tickets 3/5 · US Does not give you tix you buy: I bought BTS tix and 60 min before concert, there’s still no tickets. They don’t have a way of getting seller to release actual tix.
  10. [R19] Vivid Seats | Buy Tickets 1/5 · US Concert tickets: This is horrible. I never received my tickets and when I go to the app it says I don’t have any but they charged my credit card.
  11. [R25] Vivid Seats | Buy Tickets 1/5 · US Worst Customer Service: Purchased tickets a couple months ago on vivid and still haven’t received my tickets 2 days prior to the event. AI chatbots refuse to let me speak to an actual representative.
  12. [R5] Vivid Seats | Buy Tickets 5/5 · US Great: Good prices
  13. [R8] Vivid Seats | Buy Tickets 5/5 · US Love vivid seats: Best prices, always can even find tickets last min!
  14. [R7] Vivid Seats | Buy Tickets 1/5 · US La peor app: Súper enojada con esta App, compré unos boletos para mis hijas que querían ir a ver a Billie Eilish y como a los 10 minutos los cancelé por que los encontré en otra App más baratos y en esta App de Vivid Seats YA NO ME QUISIERON REGRESAR 669 dólares. Son unos Rateros asquerosos, no compren aquí por qué los estafarán. Estuve 1 año tratando de recuperar mi dinero con mi banco pero estos
  15. [R10] Vivid Seats | Buy Tickets 1/5 · US Scammy app and horrible customer service: This website changes prices based on popularity not necessarily who is selling the ticket. On a browser I found tickets for 100$ cheaper than the app and when checking out it made me go to the app to pay and the tickets jumped 121$ in price per ticket for the same exact tickets i was trying to purchase seconds earlier on the website. They only have a phone
  16. [R12] Vivid Seats | Buy Tickets 3/5 · GB Customer service saves the day: Okay so my last review was really mean cause I was angry, justifiably angry, the seller was a complete let down and was being completely unresponsive. After a while of weaving my way through the automated services I finally got in contact with a customer service lady I'd only heard about in myths and legends. She profusely apologised for what had happened and tried
  17. [R21] Vivid Seats | Buy Tickets 1/5 · US scam company, will treat you like garbage: Not only will they sell you overpriced tickets but they also have a no refund policy. My little brother used my credit card to buy tickets, there was still two weeks before receiving them and after speaking to the support which all barley speak English they said they couldn’t do anything about it. I make paycheck to paycheck and try to support my family a
  18. [R23] Vivid Seats | Buy Tickets 1/5 · US 0 Refunds: Hope that you don’t have an event rescheduled or anything because they won’t be able to do anything for you. They try to have YOU sell the tickets that THEY sold you. Pathetic
  19. [R31] Vivid Seats | Buy Tickets 1/5 · US Be Careful: Purchased tickets via Vivid with 100% money back guarantee. Never received the tickets, still no refund, customer support end the last communication early after saying a refund would be sent.
  20. [R79] AXS Tickets 1/5 · US Doesn’t work: I have never been able to successfully purchase tickets on the first try. The “verifying a fair experience” stops me every time
  21. [R82] AXS Tickets 1/5 · US Frankly embarrassing app: thinks Im a bot no matter what I do on ANY device. At least I cant waste money on more concerts
  22. [R95] AXS Tickets 1/5 · US Buying tickets incredibly difficult: They have so many “protections” that the site and app can’t recognize regular people trying to buy tickets. I feel like it forces me into the secondary market since their website and app refuse to recognize me as a legitimate ip address.
  23. [R103] AXS Tickets 1/5 · US Unable to purchase: The website keeps thinking I am a bot and wouldn’t let me purchase the tickets
  24. [R13] Vivid Seats | Buy Tickets 2/5 · US Review rating autocorrect?: I completed the survey and put 3 stars…then it automatically changed it to 5 stars. I don’t write reviews, but I definitely didn’t like that. Insight: 5 stars = if I didn’t have to reach out to customer service at all 4 stars = if cust service helped me instead of hanging up instantly once it finally connected me to a live agent (you have to go through AI first) 3 star

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store