Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Vivid Seats | Buy Tickets vs AMC Theatres

Vivid Seats | Buy Tickets 4.7★ · Free to download 40
Winner AMC Theatres
AMC Theatres 4.8★ · Free to download 70

AMC Theatres is the clear winner for reliability and overall user satisfaction, despite some app glitches, while Vivid Seats struggles with consistent ticket delivery and customer service issues.

Full reviews: Vivid Seats | Buy Tickets · AMC Theatres

Vivid Seats offers competitive pricing and a wide selection for various events, but users frequently report issues with ticket delivery, fraudulent tickets, and poor customer service. AMC Theatres, while having some app bugs and occasional theater maintenance issues, generally provides a reliable experience for moviegoers, especially for its A-List members.

Head to head

Features & Selection edge: Vivid Seats | Buy TicketsR1R2R3R8
Vivid Seats | Buy Tickets Vivid Seats is praised for offering a wide selection of tickets for various events, including last-minute options, and often has competitive prices, with some users highlighting its rewards system R2R8. However, users also note that it acts as a middleman, selling tickets that are not yet officially on sale or are resold, which can lead to confusion and higher prices R1R3.
AMC Theatres AMC Theatres offers a dedicated app for purchasing movie tickets, managing A-List memberships, and pre-ordering concessions . Users appreciate features like seat selection, heated reclining seats, and the A-List program's value for frequent moviegoers . Some users desire more advanced filtering options, like movie ratings, and better notification controls .
Ease of Use tieR2R4R6R9
Vivid Seats | Buy Tickets Some users find Vivid Seats easy and simple to use for purchasing tickets R2. However, a significant number of complaints point to a confusing interface, issues with tickets not appearing in the app, and difficulties with the transfer logistics R4R6R9R19.
AMC Theatres Many AMC Theatres users find the app generally easy to use for booking tickets and managing memberships . However, there are frequent reports of login glitches, payment processing errors, and tickets not appearing in the account after purchase R61R63R64R67.
Reliability edge: AMC TheatresR1R3R6R9
Vivid Seats | Buy Tickets Vivid Seats faces significant reliability issues, with many users reporting not receiving tickets, receiving invalid or fraudulent tickets, or having tickets resold R1R6R9R19. The platform's role as a middleman often leads to anxiety about ticket delivery, sometimes until just before the event R3.
AMC Theatres AMC Theatres' app has reliability issues, including frequent crashes, payment errors, and tickets not appearing in accounts R61R64. Some users also report problems with theater amenities like broken machines or dirty conditions .
Price/Value tieR1R3R4R5
Vivid Seats | Buy Tickets Vivid Seats is often praised for having the 'best' or 'cheapest' prices compared to competitors, with some users highlighting discounts and a rewards system R3R5R8. However, many users report inflated prices, hidden fees, and price changes between the website and app, leading to feelings of being 'robbed' or 'scammed' R1R4R7R10.
AMC Theatres AMC Theatres offers value through its A-List membership and Stubs rewards program, providing discounts and free movies for regular attendees . However, users complain about convenience fees, which can be significant, and changes to reward perks . Some also note increasing prices and declining theater quality .
Customer Support edge: AMC TheatresR1R3R7R10
Vivid Seats | Buy Tickets Vivid Seats' customer support is a major point of contention, with numerous users describing it as 'horrible,' 'non-existent,' or a 'battle' to reach a live agent R3R10. Users report being stuck with AI bots, experiencing dropped calls, and being denied refunds even for canceled events or fraudulent tickets R1R7R23.
AMC Theatres AMC Theatres' customer service receives mixed reviews. Some users report positive interactions with helpful and friendly staff at theaters . However, many users express frustration with the app's customer service, citing difficulties in getting help for account issues, combining accounts, or resolving payment problems .
Pick Vivid Seats | Buy Tickets if

Pick Vivid Seats if you are looking for tickets to a wide variety of events, including concerts and sports, and are willing to risk potential issues with ticket delivery and customer service for potentially lower prices or last-minute availability R8.

Pick AMC Theatres if

Pick AMC Theatres if you are a frequent moviegoer who values a dedicated app for booking tickets, managing memberships like A-List, and pre-ordering concessions, despite occasional app glitches and theater maintenance issues .

Evidence note: Reviews for Vivid Seats are heavily skewed towards negative experiences, particularly concerning ticket delivery and customer service, despite a high lifetime rating. Many positive reviews are short and lack detail. AMC Theatres has a higher volume of reviews, with a more balanced mix of positive experiences (often related to the in-theater experience or membership benefits) and negative feedback (mostly focused on app functionality and occasional theater issues).

Frequently asked

Does Vivid Seats offer refunds?
Vivid Seats has a strict no-refund policy, and users frequently report being denied refunds even for canceled events, fraudulent tickets, or duplicate purchases R7R21R23R41. Many users have had to dispute charges with their banks or credit card companies to recover funds R7.
Are tickets from Vivid Seats always legitimate?
While some users successfully receive legitimate tickets, many reviews indicate issues with Vivid Seats selling tickets that are not yet for sale, invalid, or fraudulent, leading to users being denied entry or receiving downgraded seats R1R9R19. The platform acts as a middleman, which can introduce uncertainty about ticket authenticity and delivery R3.
What are the common issues with the AMC Theatres app?
Common issues with the AMC Theatres app include login glitches, payment processing errors, tickets not appearing in the account after purchase, frequent crashes, and difficulties applying rewards or canceling subscriptions R61R63R64R67.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Vivid Seats | Buy Tickets 1/5 · US Buyer beware - non official tickets: Vivid seat sells tickets that are not yet for sale, and are not clear that you are not buying a particular ticket, but a service that someone is buying a ticket for you. I feel scammed. I thought I was buying an official ticket, when the real tickets are going on sale on a few days and will be much cheaper than I paid. Their support team refused to offer a refu
  2. [R2] Vivid Seats | Buy Tickets 5/5 · US Isoxo: Crazy easy. Thanks for the email reminder
  3. [R3] Vivid Seats | Buy Tickets 3/5 · US Kinda sketchy, but it does work: Bought ticket for concert a week before, had the cheapest prices of any platform, what I didn’t know is that vivid acts like a middle man between individual buyers and sellers, they don’t actually hold the tickets. I didn’t receive the ticket for 3 days, so I tried to contact support, which was a battle of its own to find their support information, chatted with an
  4. [R8] Vivid Seats | Buy Tickets 5/5 · US Love vivid seats: Best prices, always can even find tickets last min!
  5. [R4] Vivid Seats | Buy Tickets 1/5 · US A Costly Error: So I recently used this app to purchase Ariana grande tickets and I felt robbed. While purchasing the first round of tickets I was alerted by the app…that the tickets were already bought and sold out in the selected section. However in actuality they were sold to me but there was no notification made about an approved sale. This lead me to purchase tickets in another section crea
  6. [R6] Vivid Seats | Buy Tickets 3/5 · US World Cup 2026: I purchased my tickets and says ticket delivers open your email and accept them .I did not received any email
  7. [R9] Vivid Seats | Buy Tickets 3/5 · US Does not give you tix you buy: I bought BTS tix and 60 min before concert, there’s still no tickets. They don’t have a way of getting seller to release actual tix.
  8. [R5] Vivid Seats | Buy Tickets 5/5 · US Great: Good prices
  9. [R7] Vivid Seats | Buy Tickets 1/5 · US La peor app: Súper enojada con esta App, compré unos boletos para mis hijas que querían ir a ver a Billie Eilish y como a los 10 minutos los cancelé por que los encontré en otra App más baratos y en esta App de Vivid Seats YA NO ME QUISIERON REGRESAR 669 dólares. Son unos Rateros asquerosos, no compren aquí por qué los estafarán. Estuve 1 año tratando de recuperar mi dinero con mi banco pero estos
  10. [R10] Vivid Seats | Buy Tickets 1/5 · US Scammy app and horrible customer service: This website changes prices based on popularity not necessarily who is selling the ticket. On a browser I found tickets for 100$ cheaper than the app and when checking out it made me go to the app to pay and the tickets jumped 121$ in price per ticket for the same exact tickets i was trying to purchase seconds earlier on the website. They only have a phone
  11. [R21] Vivid Seats | Buy Tickets 1/5 · US scam company, will treat you like garbage: Not only will they sell you overpriced tickets but they also have a no refund policy. My little brother used my credit card to buy tickets, there was still two weeks before receiving them and after speaking to the support which all barley speak English they said they couldn’t do anything about it. I make paycheck to paycheck and try to support my family a
  12. [R23] Vivid Seats | Buy Tickets 1/5 · US 0 Refunds: Hope that you don’t have an event rescheduled or anything because they won’t be able to do anything for you. They try to have YOU sell the tickets that THEY sold you. Pathetic
  13. [R41] Vivid Seats | Buy Tickets 1/5 · US Do Not Trust: You will not be refunded for any reason.
  14. [R19] Vivid Seats | Buy Tickets 1/5 · US Concert tickets: This is horrible. I never received my tickets and when I go to the app it says I don’t have any but they charged my credit card.
  15. [R61] AMC Theatres 1/5 · US doesn’t work: whenever I try to buy a ticket in the app, it tells me an error occurred after I select my seats 👎👎
  16. [R63] AMC Theatres 3/5 · US login glitchy: There have been a few times in the recent past where i have been unable to log in due to an error.
  17. [R64] AMC Theatres 1/5 · US Broken: Apps times out. My card was charged but can’t see my tickets yet
  18. [R67] AMC Theatres 1/5 · US Not letting me update payment: Not letting me update payment

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store