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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

AMC Theatres

40
User verdict / 100 High confidence Divided

The AMC Theatres app offers convenient features for A-List members and ticket purchasing, but is currently plagued by critical bugs that prevent users from completing transactions, accessing tickets, and managing their accounts, leading to widespread frustration.

4.8★ lifetime (1,279,909) Free to download since 2012 by American Multi-Cinema, Inc updated 0.5 mo ago recent negative 58% 120 reviews across 1 regions
App Functionality & Bugs Account & Membership Issues A-List & Rewards Benefits Customer Service Theater Experience
5★86
4★6
3★13
2★15
1★130
recent reviews across 1 regions, vs the 4.8★ lifetime average

The AMC Theatres app is designed to enhance the movie-going experience, particularly for A-List members, by facilitating ticket purchases and rewards. However, recent user reviews indicate a significant decline in functionality, with numerous reports of payment processing failures, missing tickets, and persistent login issues. While some users praise the membership benefits and ease of use when the app works, the current instability is severely impacting the user experience.

What users like

  • AMC A-List membership offers great value with benefits like multiple free movies per week and free popcorn refills.R4R86R99R103
  • The app is generally easy to navigate and use when functional, allowing for convenient ticket and concession ordering.R52R60R64R72
  • Many users appreciate the overall movie-going experience at AMC theaters, citing clean venues, comfortable seating, and friendly staff.R9R15R30R49

What users complain about

  • Users frequently encounter errors when trying to purchase tickets, with payments being charged but tickets not issued or appearing in the account.R7R8R11R16
  • The app has persistent login issues, preventing users from accessing their accounts even after resetting passwords.R25R92R96R196
  • Applying rewards or updating payment methods within the app is often problematic.R10R57R58R61
  • The app is prone to crashing and displaying general error messages, especially during transactions or when trying to use specific features like sharing showtimes.R33R56R70R101
  • Customer service for app-related issues is reported to be unresponsive or difficult to reach.R14R48R67R109
  • Users are charged 'convenience fees' for online purchases, which some find excessive, especially when the app itself is inconvenient.R23R28R53R75
  • Some users report issues with specific features like Entourage setup, A-List reservation limits, and difficulty canceling subscriptions.R34R37R100R212

Latest update · v7.0.136

What the developer says changed (the verdict above weighs this against what reviewers report):

Thanks for using the AMC Theatres App! To make sure you don't miss the latest improvements, keep your Automatic Updates turned on. In this version: - a few small bug fixes and stability improvements Have feedback or suggestions? Send us a message in the app (Menu -> Feedback & Support -> App Feedback) See you at the movies!

Recurring themes

App Functionality & Bugs negative
Many users report critical bugs preventing purchases, login, and access to tickets. Payments are often processed, but tickets are not issued, leading to frustration and financial loss. The app frequently crashes or displays generic error messages, contradicting the developer's notes about 'small bug fixes and stability improvements'.R7R8R11R16
Account & Membership Issues negative
Users struggle with logging in, updating payment information, applying rewards, and managing A-List reservations. Some report being unable to access their birth year for verification or having difficulty canceling subscriptions.R10R12R25R34
Customer Service negative
Reviewers frequently mention poor or non-existent customer service for resolving app-related issues like double charges, missing tickets, or account problems. This includes unhelpful agents and unresponsive email support.R14R48R67R109
A-List & Rewards Benefits positive
Many users highly value the AMC A-List membership for its benefits, such as multiple free movies per week and free popcorn refills. The app, when working, makes it easy to book reservations and scan rewards.R4R6R42R55
Theater Experience mixed
While some praise clean theaters, comfortable recliners, and friendly staff, others report dirty venues, broken machines (Slurpee, butter), and issues with concession availability.R9R15R30R32

Who it's for

This app is for frequent moviegoers, especially those interested in or already subscribed to AMC's A-List or Stubs loyalty programs, who prioritize convenience in booking tickets and managing rewards. It is NOT for users who expect a consistently reliable app experience for transactions or those who are easily frustrated by technical glitches and unresponsive customer support R4R86R103R7.

Evidence note: The recent reviews skew heavily negative, focusing on critical app malfunctions. While there are positive comments about the AMC A-List program and the in-theater experience, these are often overshadowed by severe app issues. The developer's notes mention 'small bug fixes and stability improvements,' but recent reviews directly contradict this, indicating ongoing and significant problems.

Frequently asked

Does the AMC Theatres app reliably process ticket purchases?
No, many recent reviews indicate that the AMC Theatres app frequently fails to reliably process ticket purchases, with users reporting errors after selecting seats or payment, being charged without receiving tickets, and tickets disappearing from their accounts R7R8R11R16.
Are there issues with logging into the AMC Theatres app?
Yes, many users report persistent login issues with the AMC Theatres app, often receiving 'error occurred' messages even after resetting passwords multiple times, making it difficult to access their accounts R25R92R96R196.
Does the AMC Theatres app charge convenience fees?
Yes, the AMC Theatres app charges convenience fees for online ticket purchases, which some users find excessive, especially when the app itself is not providing a convenient experience R23R28R53R75.
What are the benefits of AMC A-List membership through the app?
AMC A-List membership, accessible through the app, offers significant benefits such as seeing up to four free movies per week and receiving free refills on popcorn, making it a great deal for regular movie-goers R4R86R99R103.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US A Lister: I enjoy being an A-Lister! Great Deal for regular movie-goers!!
  2. [R86] 5/5 · US AMC A-List Member: Being an AMC A-Lister is awesome because you get to see up to four free movies every week and free refills on popcorn too.
  3. [R99] 5/5 · US AMC A lister: Thank you
  4. [R103] 5/5 · US Sensational: I love the AMC app. I’m a AMC Stubs A-List member and it’s so easy and convenient to book my reservations for movies and scan my rewards. I love everything about this app. AMC BETTER 🙏
  5. [R52] 5/5 · US Easy to navigate: User friendly!
  6. [R60] 5/5 · US Great app: Everything runs very well and smoothly. Everything is explained to you efficient overall great app and great movie choice choices.
  7. [R64] 5/5 · US solid app: functional, easy to use, super convenient
  8. [R72] 5/5 · US Love the app: I love the app. I was able to purchase 6 tickets along with 2 large popcorn’s and 6 drinks. We walked in picked up our refreshments and sit down right before the movie started!! ❤️❤️
  9. [R9] 5/5 · US My experience: I’ve been going to the movies with my family for almost five years now. Everytime we go to the amc in selinsgrove, the employees are always nice and helpful. They keep the theatre clean.
  10. [R15] 5/5 · US AMC surprised: Love that it’s close to my home. Staff always make me feel like I’m a VIP.
  11. [R30] 5/5 · US Movies: Was great movie the theater is great I love that you have heated seats and that recline
  12. [R49] 5/5 · US Fun at the AMC: Theatres are always clean. They have big comfortable recliners and staff is always friendly. Me and my kids always have a good time at the AMC theatres
  13. [R7] 1/5 · US doesn’t work: whenever I try to buy a ticket in the app, it tells me an error occurred after I select my seats 👎👎
  14. [R8] 1/5 · US Broken: Apps times out. My card was charged but can’t see my tickets yet
  15. [R11] 1/5 · US Bad app: Won’t let me buy tickets, it get stuck on the payment form!
  16. [R16] 1/5 · US Reservations: Purchased tickets and I’m not showing any tickets on my account
  17. [R25] 3/5 · US login glitchy: There have been a few times in the recent past where i have been unable to log in due to an error.
  18. [R92] 1/5 · US Buggy-wont let me sign in: No matter how many times I delete and redownload this app, or change my password, I can’t access the same account I have no problem signing into online.
  19. [R96] 1/5 · US App complication: I love AMC and I go all the time but the last few times trying to get it on the app. It keeps telling me my password is wrong and then I keep resetting it. I can only login on browser. I lost out on rewards with purchasing tickets twice, but I am finally back in on the app, deleting it and reinstalling. I guessed the trick but still super frustrating.
  20. [R196] 3/5 · US It’s nice but one problem: I’m having trouble signing into my app. I restarted my password and restarted the app and all I get is “oops, an error occurred”
  21. [R10] 1/5 · US Not letting me update payment: Not letting me update payment
  22. [R57] 1/5 · US Can use rewards: Very hard to apply rewards.
  23. [R58] 1/5 · US Nothing works: Doesn’t let me apply my rewards in checkout. My Tickets tab does not refresh.
  24. [R61] 1/5 · US Missing ticket rewards: I’ve purchased 10 or more tickets this year and the rewards are still remaining at 3.
  25. [R33] 1/5 · US App glitches: So many error messages when ordering food. Just charged my card via Apple Pay but then didn’t put the order through/received an error message.
  26. [R56] 2/5 · US Inconsistent: When the app works it’s fantastic and easy to use! However I am a A list member and everything time I go to buy tickets it gives me error messages! That’s ridiculous I’m paying the monthly fee plus the ticket fee and the app isn’t reliable. Fix the damn app and keep it from crashing. (7-1-2026)
  27. [R70] 1/5 · US Worst app ever: I got charged for AMC A-list and the app keeps crashing and won’t give me the upgrade I paid for, not the first time this has happened either.
  28. [R101] 3/5 · US Crashes constantly: I swear, every time I try and book on it it crashes.
  29. [R14] 1/5 · US What A Mess: I cannot get one agent to help solve the issues I am having with the app and needing to combine both my accounts which were inadvertently set up. I’ve spent hours emailing and on the phone to no avail.
  30. [R48] 1/5 · US Not user friendly: Very confusing app gets stuck all the time. I’ve been double charged multiple times and the customer service is horrible. I can’t even talk to any one if there is a big issue
  31. [R67] 1/5 · US Troubling: This is a headache. Unable to get assistance from anyone.
  32. [R109] 2/5 · US app screws you: the app will take your tickets and not inform you about them, and support never reaches out.
  33. [R23] 1/5 · US Convenience fee for no convenience: Bought tickets for a movie on Tuesday and right after I bought them it said you can get 50% off if you become a free member. So alright let’s become a free member and refund these tickets then buy the tickets again. “Convenience” fee isn’t included in the refund but no big deal the tickets will be 50% off right? I go to buy the tickets again and the 50% off disc
  34. [R28] 1/5 · US Bad benefits: Charge me basically eight dollars service charge? What advantage is having the app if I’m basically paying $10 extra
  35. [R53] 1/5 · US Voucher tickets: System did not let me add my 5 voucher tickets. I had to add 3 and then 2 and I was charge convenience fee twice.
  36. [R75] 2/5 · US Convenience fee kills this: I live in a relatively rural area. I don’t need to worry about seats running out. Buying through the app just simply add a convenience fee to my transaction. The app is serviceable if you want to know Showtime, but to actually buy tickets and concessions the convenience fee just kills it.
  37. [R34] 1/5 · US Very hard to cancel subscription: I have been all over the app looking for a way to cancel the subscription and it’s so complicated. There’s just not a simple cancel button. I have to find my AMC membership number. If I’m on the app under my name, it should appear easy but it doesn’t. I would punch somebody in the face right now if they were standing here that’s how disgusted I am with this.
  38. [R37] 3/5 · US Entourage & filter: My friend and I spent 30 minutes trying to get entourage set up with each other. Wouldn’t easily take. Also, please add to your filter a way to select movies by rating (G, Pg, R, etc. )
  39. [R100] 3/5 · US Good app overall, but huge flaw with it: Overall, I like the app it does what it needs to do, however as a A-list member I am able to see up to four movies a week however on the app, I can only make four reservations no matter when those movies are even if they are weeks apart. If I’m allowed to see four movies a week I should be able to make four reservation reservations per week.
  40. [R212] 3/5 · US ENTOURAGE: I haven’t been able to add anymore people to my entourage list. This has been an issue for a while :(
  41. [R12] 1/5 · US No tickets: Couldn’t put a purchase through because it required my birth year because I changed my password. Did not accept my birth year because I don’t know that my birth year was ever listed on my account.
  42. [R6] 5/5 · US AMC Theaters: I love it they have discount and collect rewards to use on ur food,tickets AMC is the best place to visit and watch ur movies
  43. [R42] 5/5 · US A lister: I love my entourage
  44. [R55] 5/5 · US New to A Lister: I'm new to A lister and I'm loving it! Hope there can be a family plan in the future for parents who bring their kid(s) to the movies. Patiently waiting for it!
  45. [R32] 3/5 · US Disclosure day: Theatre was very warm and sticking to the seats. I was very uncomfortable Movie wasn’t very good - it was so hard to believe it

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store