Vivid Seats | Buy Tickets vs StubHub

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] Vivid Seats | Buy Tickets 3/5 · US Kinda sketchy, but it does work: Bought ticket for concert a week before, had the cheapest prices of any platform, what I didn’t know is that vivid acts like a middle man between individual buyers and sellers, they don’t actually hold the tickets. I didn’t receive the ticket for 3 days, so I tried to contact support, which was a battle of its own to find their support information, chatted with an
2. [R9] Vivid Seats | Buy Tickets 3/5 · US Does not give you tix you buy: I bought BTS tix and 60 min before concert, there’s still no tickets. They don’t have a way of getting seller to release actual tix.
3. [R61] StubHub 1/5 · US Got scammed: I got scammed on this platform 7/9/2026. StubHub is letting people resell tickets they don’t have. We got scammed, came to a play and it turns out we don’t have tickets that were “ON THE WAY” we got refunded for tickets. But our Ubers and time got wasted and not refunded.
4. [R65] StubHub 5/5 · US Great: Easy to use and reliable
5. [R2] Vivid Seats | Buy Tickets 5/5 · US Isoxo: Crazy easy. Thanks for the email reminder
6. [R56] Vivid Seats | Buy Tickets 5/5 · US Easy and efficient: I love getting my tickets here. The app is super easy to use and efficient. Whenever a seller doesn’t come through, vivid always helps with the buyers guarantee.
7. [R71] StubHub 5/5 · US Great experience: Great seeds great experience no problem at all very simple to use
8. [R83] StubHub 5/5 · US Nice: Works super good and easy for some one who is not really tech savvy
9. [R19] Vivid Seats | Buy Tickets 1/5 · US Concert tickets: This is horrible. I never received my tickets and when I go to the app it says I don’t have any but they charged my credit card.
10. [R25] Vivid Seats | Buy Tickets 1/5 · US Worst Customer Service: Purchased tickets a couple months ago on vivid and still haven’t received my tickets 2 days prior to the event. AI chatbots refuse to let me speak to an actual representative.
11. [R70] StubHub 1/5 · US Oversold tickets: Planned this Tyler concert for months to celebrate my family and a new path my family is taking. All to be told last second our tickets were oversold and there is nothing they can do. Got our money back. Still out of the drive time to the venue and gas from family coming in out of state. Never go with this app. They do not care.
12. [R114] StubHub 1/5 · US Unreliable and Fraud: I had an extremely frustrating experience with StubHub for World Cup tickets. One order was not delivered in a usable way before the event, even after I contacted support repeatedly days in advance. I was told multiple times that the case was escalated or that I should keep waiting, but no real resolution was provided until the event was essentially starting. StubHub eventua
13. [R5] Vivid Seats | Buy Tickets 5/5 · US Great: Good prices
14. [R42] Vivid Seats | Buy Tickets 5/5 · US Price is best: Excellent prices. Definitely beat the competitors and no hidden fees
15. [R72] StubHub 2/5 · US NO Refunds!!!??: Easy to use and nicely priced tickets, but the “all sales are final” rule really trips me up. I don’t think there’s any reason I should have to rely on luck for my tickets to resell to get my money back if I can no longer attend a show, I just think that’s really scammy and weird. I kinda need a refund to get another ticket. I get a refund, you get the ticket back, I can get anoth
16. [R74] StubHub 1/5 · US High fees!: $75 in fees for a resale ticket !?!?? It is an E Ticket. Cmon.
17. [R10] Vivid Seats | Buy Tickets 1/5 · US Scammy app and horrible customer service: This website changes prices based on popularity not necessarily who is selling the ticket. On a browser I found tickets for 100$ cheaper than the app and when checking out it made me go to the app to pay and the tickets jumped 121$ in price per ticket for the same exact tickets i was trying to purchase seconds earlier on the website. They only have a phone
18. [R15] Vivid Seats | Buy Tickets 2/5 · US Lack of customer support: Customer support is practically non existent
19. [R68] StubHub 5/5 · US Customer service: I asked to talk to a live representative and it took a little longer but the lady who helped me, guided me through each step She was very helpful and I am very satisfied I will recommend putting more live representatives
20. [R105] StubHub 1/5 · US Customer service was lousy: I will never buy from them again. Customer service even hung up instead of trying to help.
21. [R4] Vivid Seats | Buy Tickets 1/5 · US A Costly Error: So I recently used this app to purchase Ariana grande tickets and I felt robbed. While purchasing the first round of tickets I was alerted by the app…that the tickets were already bought and sold out in the selected section. However in actuality they were sold to me but there was no notification made about an approved sale. This lead me to purchase tickets in another section crea