Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Glovo vs DoorDash

Glovo 4.8★ · Free to download 60
Winner DoorDash
DoorDash 4.8★ · Free to download 70

DoorDash generally offers a more reliable service with better customer support and refund policies, despite similar complaints about high prices and occasional delivery issues.

Full reviews: Glovo · DoorDash

While both Glovo and DoorDash face user complaints regarding high fees, delivery delays, and order accuracy, DoorDash appears to have a slight edge in customer service and refund reliability, though both platforms have significant room for improvement.

Head to head

Delivery Speed & Reliability tieR1R10R33R39
Glovo Glovo users frequently report significant delivery delays, with some orders taking over two hours to arrive R1R10R59. There are also instances of drivers not taking their work seriously, leading to late deliveries and cold food R1R39. Some users experience orders being canceled after pickup or not having an available driver R33.
DoorDash DoorDash users also experience extended delivery times, with drivers sometimes picking up multiple orders, causing delays . Food can arrive cold due to long delivery times R79. Some users report orders being delivered to the wrong address or stolen .
Order Accuracy & Quality tieR3R6R7R25
Glovo Glovo users report receiving wrong products R3, missing items R6, and food arriving spilled or in broken, dirty bags R7. There are also concerns about fake restaurants or potentially unlicensed home cooks R25.
DoorDash DoorDash users frequently complain about constant mix-ups, wrong orders, or missing items . Some users note that restaurants might not put enough care into food for delivery orders .
Customer Support & Refunds edge: DoorDashR3R6R13R16
Glovo Glovo's customer support is often described as hard to reach, poor, useless, and unhelpful R13R37. Users report difficulties getting responses R3, long waits for refunds R6, and being charged for canceled orders or undelivered items R6R33. Some users struggle to delete their accounts and data R16.
DoorDash DoorDash's customer service is also criticized as poor, unhelpful, and useless . Users report being refused refunds for missing items even with evidence R73R78. Some users are charged for canceled orders or when stores have no supply . However, some users report positive experiences with refunds for problems R62.
Pricing & Value tieR9R19R26R27
Glovo Glovo is frequently criticized for high prices, including weather fees, courier fees, and service fees R26. Some users report fraudulent charges, being debited x3 the price of an order R27. Minimum tipping can be high R9. There are also complaints about 'fake discounts' disappearing R19 and 'Prime' memberships still incurring delivery or weather charges .
DoorDash DoorDash is widely seen as expensive, with high fees and increased service charges . Users note that items are overpriced compared to in-store prices, especially for delivery R67R81. Promotions are sometimes reported as fake or not working .
App Usability & Features edge: DoorDashR12R21R22R24
Glovo Glovo's app is described as not user-friendly and buggy R12. Users wish for easier access to feedback or support buttons R22. There are complaints about not prioritizing open shops, making it difficult to find available restaurants R21, and limitations on cash payments for higher-priced orders R24.
DoorDash DoorDash is generally found to be easy and convenient to use . However, some users report slow loading times , issues with promotions not working , and difficulties selecting pick-up locations away from their home address . There are also requests for more options to deselect items .
Pick Glovo if

you are in a region where Glovo has a stronger local presence and you've had positive experiences with their specific delivery personnel .

Pick DoorDash if

you prioritize convenience and a generally more established platform, and are willing to navigate potential issues with pricing and occasional customer support challenges .

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer service and pricing, which is common for delivery apps. DoorDash has a much larger volume of reviews, which might amplify the perception of issues, but also indicates a wider user base. Glovo's reviews, while fewer, show similar systemic problems.

Frequently asked

Is Glovo's customer service reliable?
Glovo's customer service is frequently described as unreliable, hard to reach, and unhelpful, with users reporting difficulties getting responses, long waits for refunds, and being charged for canceled or undelivered orders R3R6R13R37.
Are DoorDash prices higher than in-store?
Yes, DoorDash prices are often significantly higher than in-store, with users reporting that items are overpriced and that delivery fees and service charges add substantially to the total cost R67R79R81R96.
Do either app offer reliable refunds for incorrect orders?
Neither app consistently offers reliable refunds for incorrect orders; Glovo users report long waits and charges for undelivered items R6, while DoorDash users frequently state they are refused refunds even with evidence of wrong or missing items R73R78, though some DoorDash users have reported positive refund experiences R62.
Which app has better delivery times?
Both apps receive frequent complaints about long and unreliable delivery times, with users of both Glovo and DoorDash reporting significant delays, cold food, and orders arriving later than estimated R1R10R39R59.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Glovo 1/5 · US Zerooo: Service 0 2h de retard déjà alors que je suis juste à 2 pas du magasin, personnels de livraison ne prend pas leur travail au sérieux, ils sont toujours en retard Je ne recommande pas du tout
  2. [R10] Glovo 1/5 · US Late: The food took 2 hours and half to arrive
  3. [R33] Glovo 1/5 · US Scummy company do not use: Took my order and my money without having an available driver no warning of this was waiting over an hour for absolutely nothing if you want something to eat don’t expect anything till the next day.
  4. [R39] Glovo 1/5 · US Driver comes 15 min after food prepared: My food was already cold by the time he picked it up from McDonald’s, and I paid for priority delivery. He only started moving toward the delivery when it was past due for me to obtain the order. I have screenshots. And Glovo doesn’t allow you to cancel an order when this BS happens. The lady two orders have been like this. Complete BS.
  5. [R3] Glovo 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
  6. [R6] Glovo 3/5 · US Refund policy: Glovo’s service can be good, but their refund policy is very unfriendly. If a shop fails to deliver all the items in your order, Glovo may still charge you for the undelivered products and require you to wait up to 10 business days for a refund. In my case, I waited nearly a month and had to follow up multiple times before receiving my money back. This experience made me very hesita
  7. [R7] Glovo 1/5 · US Toda la comida tirada: Me han traído la comida toda tirada por la bolsa, la bolsa medio rota y toda sucia de la comida tirada por la bolsa. Repugnante. Espero que me devuelvan mi dinero porque el restaurante no ha querido que le devuelva la comida diciendo que es responsabilidad de globo y no puedo devolverla, entonces va a la basura directamente
  8. [R25] Glovo 1/5 · US Fake restaurant/ suspected home cooked without license: They would approve self cooking and scamming you your food you might risk your health by eating them and the app do absolutely nothing to help or cancel orders neither refund. People on the line even try to trick me to drop off our conversation so they don’t cancel our order.
  9. [R13] Glovo 2/5 · US It’s all good until it isn’t: If your order is not delivered on time, or picked up in a timely manner or items are missing costumer support is hard to reach and support can be poor.
  10. [R16] Glovo 1/5 · US Impossible to get account and data deleted: I’ve been asking support over two months to delete my account and data and they delay with bogus messages or say they will and never do, very concerning, I wouldn’t trust them with my payment or personal information.
  11. [R9] Glovo 3/5 · US Wife and I have different versions: Can’t custom tipping. Minimum is 10%! Wth
  12. [R19] Glovo 1/5 · US Fake discounts: The discount disappeared when I placed the order. · translated
  13. [R26] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  14. [R27] Glovo 1/5 · US Arnaque: Faire très attention a cette application au Maroc , méthodes frauduleuse il débite les montants qu’ils veulent sur votre compte des fois x3 le prix de la commande effectué , agent ne résous rien du tout
  15. [R12] Glovo 3/5 · US wolt more user friendly: its fine but app should be more friendly
  16. [R21] Glovo 3/5 · GB Please: So i want to order food now... early morning... but i have to swim through hundreds of closed shops to find open shops because you don't prioritise open shops? How is this possible? Why not show shops open now then shops who open shortly after? why at 7am my third option is a shop that opens at 5pm? come on...
  17. [R22] Glovo 1/5 · US Needs great improvement: I am an American traveler, visiting Tunisia. Simply put, this app is nowhere near as good as DoorDash in the United States. And I would like to help improve it. First, you should include an easy to access feedback button. Every Google and Facebook product does this. Have your product managers filter through these for improvement of the product. I was able to create a su
  18. [R24] Glovo 3/5 · GB Ehh: It’s an okay app and all but why aren’t you able to pay with cash for meals of higher prices ??? So, because I don’t have a card I cannot order literally more than three items from Burger King before they tell me I can’t pay for it with cash?? I really don’t get it! And the worst part is that there’s no explanation too?! Very annoying feature.
  19. [R37] Glovo 1/5 · US Worst service: Their customer service is among the worst I’ve experienced
  20. [R67] DoorDash 1/5 · US Not worth: They overprice the items significantly. You are better off going out yourself or cooking at home
  21. [R79] DoorDash 2/5 · US delivery: i hate that the food takes so long to be delivered my food be cold and i hate the taxes that’s put on the food as well when i go pick my food up it’s way less it should be the same price as it is in store
  22. [R81] DoorDash 3/5 · US Convenient: DoorDash is definitely a convenient app to have, but I don’t like how they increase the price of the food if you select delivery. If you were to go to the restaurant and look at their prices or even if you select to pick the item up, you can see that there is clearly a price difference between that and the price that they are charging when you select for a delivery. They’re literally g
  23. [R96] DoorDash 3/5 · US Expensive: You pay almost double what you pay if you went out and got it yourself
  24. [R62] DoorDash 5/5 · US The best food drop off: They are amazing great delivery if you have a problem they will refund you credits for the app or you can just get refund for the cash you paid for the food if there is a problem!
  25. [R73] DoorDash 1/5 · US Did not receive item. DoorDash refused refund: Had an order where a $7.00 item was not with my order. Clearly shown on the picture the dasher took of the order before I even touched it, that the coffee drink was not there. DoorDash refused me a refund. Wouldn’t even give me credit. So DoorDash quite literally stole from me. I tried to escalate it up the ladder, to no avail. Never in my life have a
  26. [R78] DoorDash 3/5 · US Refunds: I order less because they no longer give refunds when errors are made.
  27. [R59] Glovo 1/5 · US Rating: Orders are always late lately because the courier delivers other orders first, so the food is almost inedible. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store