Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Glovo vs PedidosYa

Glovo 4.8★ · Free to download 65
Winner Glovo
PedidosYa 4.7★ · Free to download 55

Glovo generally offers a slightly better experience due to its higher lifetime rating and some positive feedback on delivery speed and customer service, despite significant complaints in those same areas, while PedidosYa struggles more consistently with delivery delays and payment issues.

Full reviews: Glovo · PedidosYa

Glovo and PedidosYa are both food delivery apps that receive mixed reviews, with users frequently reporting issues with delivery times, customer support, and payment processing. While Glovo has a higher lifetime rating and some users praise its speed and reliability, it also faces strong criticism for its refund policies and driver issues. PedidosYa, with a lower lifetime rating, also struggles with late deliveries, payment problems, and customer service.

Head to head

Delivery Speed & Reliability tieR1R10R11R17
Glovo Glovo users report significant delays, with some waiting 2 hours or more for orders R1R10. Food often arrives cold due to late driver pickup R39. However, other users praise Glovo for being fast and reliable R11R17.
PedidosYa PedidosYa users frequently complain about excessive delays, with orders taking double the estimated time or more . Some note that food arrives cold because of these delays . Despite this, some users find PedidosYa to be punctual and fast .
Order Accuracy & Quality tieR2R3R4R6
Glovo Glovo users report receiving wrong products R3, missing items R4R6R13, or food that is spilled and messy . There are also concerns about fake restaurants or unhygienic home-cooked food . However, some users report receiving good food R2 and getting refunds for missing items .
PedidosYa PedidosYa users experience incorrect orders , missing products , and damaged or rotten items, especially with groceries . Food also arrives spilled .
Customer Support & Refunds edge: GlovoR3R6R13R16
Glovo Glovo's customer support is frequently criticized as hard to reach R13, unresponsive R3, useless , automated, and unhelpful . Users report difficulties getting refunds, with long waiting times R6 and sometimes being charged cancellation fees even when Glovo cancels the order . Some users also struggle to delete their accounts and data R16. In contrast, some users praise Glovo's improved customer service and state they refund for missing items .
PedidosYa PedidosYa users consistently report poor customer service, stating it's impossible to contact someone for support . Issues include not responding to problems with missing items and not processing refunds for failed orders . They also note that customer support often only offers credits instead of refunds .
App Functionality & User Experience edge: GlovoR9R12R14R21
Glovo Some Glovo users find the app less user-friendly R12 and buggy . Specific complaints include difficulty finding open shops R21, issues with custom tipping R9, and problems with payment options like cash for higher prices . However, many users find the app useful R14 and well-designed .
PedidosYa PedidosYa users report various app issues, including payment instability where credit card payments fail frequently R66, and problems with the app freezing during payment . The app is described as slow , and some updates have reportedly damaged functionality . Users also struggle with inaccurate address location and a chat function that often goes blank . Despite these issues, some users find the app easy to use and friendly .
Pricing & Value edge: GlovoR19R26R27R45
Glovo Glovo users frequently complain about high prices, including various fees like weather fees, courier fees, and service fees R26. Some feel the prices are excessive, with markups of 50% R45, and describe the company as 'thieves' R26. There are also reports of fake discounts disappearing R19 and fraudulent charges R27. The 'Glovo Prime' subscription is criticized for still having additional charges like 'weather condition charge' even on sunny days .
PedidosYa PedidosYa users mention issues with promotions, such as new user free shipping not being applied . Some users complain about not being able to pay cash for all orders .
Pick Glovo if

You prioritize a slightly higher chance of reliable delivery and better customer support, and are willing to navigate potential pricing complexities R11R17.

Pick PedidosYa if

You are in a region where PedidosYa is the dominant or only option, or if you primarily pay with cash and are less concerned about app glitches .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning delivery speed, order accuracy, and customer support. The evidence for each dimension is often contradictory, reflecting inconsistent user experiences. Glovo's slightly higher lifetime rating is reflected in its marginal edge in customer support and app functionality, despite strong negative feedback in these areas.

Frequently asked

Do Glovo and PedidosYa offer reliable delivery?
Both Glovo and PedidosYa receive mixed reviews regarding delivery reliability; some Glovo users praise its speed and punctuality R11, while others report significant delays of 2 hours or more R1R10 and cold food R39. Similarly, PedidosYa users frequently complain about excessive delays and cold food , although some also report punctual and fast service .
How is customer support for Glovo and PedidosYa?
Glovo's customer support is often described as hard to reach, unresponsive, and unhelpful R3R13, with users struggling to get refunds or delete accounts R6R16. PedidosYa's customer service is also frequently criticized as impossible to contact , with issues like not responding to problems, not processing refunds for failed orders , and often only offering credits instead of money back .
Are there issues with payment and pricing on Glovo and PedidosYa?
Glovo users frequently complain about high prices, including various fees (weather, courier, service) R26, markups of 50% R45, and reports of fraudulent charges R27. PedidosYa users report payment instability, with credit card payments frequently failing R66, and issues with promotions not being applied or not being able to pay with cash for all orders .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Glovo 1/5 · US Zerooo: Service 0 2h de retard déjà alors que je suis juste à 2 pas du magasin, personnels de livraison ne prend pas leur travail au sérieux, ils sont toujours en retard Je ne recommande pas du tout
  2. [R10] Glovo 1/5 · US Late: The food took 2 hours and half to arrive
  3. [R11] Glovo 5/5 · US Food: They are the best in everything so fast and patient 🥰❤️
  4. [R17] Glovo 4/5 · US Mr Olawura: Fast and reliable
  5. [R2] Glovo 4/5 · US Food: Very nice
  6. [R3] Glovo 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
  7. [R4] Glovo 1/5 · US DO NOT USE GLOVO: DO NOT USE GLOVO! Seem's convenient but not worth all the stress from confused drivers and mishandling at the store level. If you are missing something, they will offer you Glovo credits, which will not help you recover any foreign transaction Fees.
  8. [R6] Glovo 3/5 · US Refund policy: Glovo’s service can be good, but their refund policy is very unfriendly. If a shop fails to deliver all the items in your order, Glovo may still charge you for the undelivered products and require you to wait up to 10 business days for a refund. In my case, I waited nearly a month and had to follow up multiple times before receiving my money back. This experience made me very hesita
  9. [R13] Glovo 2/5 · US It’s all good until it isn’t: If your order is not delivered on time, or picked up in a timely manner or items are missing costumer support is hard to reach and support can be poor.
  10. [R16] Glovo 1/5 · US Impossible to get account and data deleted: I’ve been asking support over two months to delete my account and data and they delay with bogus messages or say they will and never do, very concerning, I wouldn’t trust them with my payment or personal information.
  11. [R9] Glovo 3/5 · US Wife and I have different versions: Can’t custom tipping. Minimum is 10%! Wth
  12. [R12] Glovo 3/5 · US wolt more user friendly: its fine but app should be more friendly
  13. [R14] Glovo 5/5 · US Adoro 😍😍: Molto utile mi piace tantissimo
  14. [R21] Glovo 3/5 · GB Please: So i want to order food now... early morning... but i have to swim through hundreds of closed shops to find open shops because you don't prioritise open shops? How is this possible? Why not show shops open now then shops who open shortly after? why at 7am my third option is a shop that opens at 5pm? come on...
  15. [R19] Glovo 1/5 · US Fake discounts: the discount disappeared when I placed the order. · translated
  16. [R26] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  17. [R27] Glovo 1/5 · US Arnaque: Faire très attention a cette application au Maroc , méthodes frauduleuse il débite les montants qu’ils veulent sur votre compte des fois x3 le prix de la commande effectué , agent ne résous rien du tout
  18. [R45] Glovo 1/5 · US Prices: Prices are extremely high!!! 50% what kind of stupid business is this? Im not using it anymore hope others will do the same cause they’re stealing from us, i don’t know about other countries but Morocco is a disaster
  19. [R39] Glovo 1/5 · US Driver comes 15 min after food prepared: My food was already cold by the time he picked it up from McDonald’s, and I paid for priority delivery. He only started moving toward the delivery when it was past due for me to obtain the order. I have screenshots. And Glovo doesn’t allow you to cancel an order when this BS happens. The lady two orders have been like this. Complete BS.
  20. [R66] PedidosYa 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store