Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Glovo vs Deliveroo

Glovo 4.8★ · Free to download 65
Winner Glovo
Deliveroo 4.6★ · Free to download 60

Glovo has a slight edge due to its higher lifetime rating and some positive feedback on customer service improvements, despite both apps facing significant issues with delivery times and support.

Full reviews: Glovo · Deliveroo

Both Glovo and Deliveroo are popular food delivery apps that struggle with consistent delivery times and customer support, leading to user frustration. While Glovo has a higher lifetime rating, both apps receive mixed reviews regarding order accuracy, refunds, and driver professionalism.

Head to head

Delivery Speed & Reliability tieR1R10R11R17
Glovo Glovo users frequently report significant delays, with food arriving cold or orders taking 2-2.5 hours R1R10R39. Some users, however, praise its speed and punctuality R11R17.
Deliveroo Deliveroo also faces criticism for inconsistent and long delivery times, with orders taking twice as long as quoted or being an hour late . Some users, however, find it fast and reliable .
Customer Service & Support tieR3R4R6R13
Glovo Glovo's customer support is a major pain point, described as hard to reach, unresponsive, useless, and automated R3R4R13. Issues include not responding to wrong orders, difficulty with refunds, and inability to delete accounts R3R6. However, some recent reviews indicate improved customer service .
Deliveroo Deliveroo's customer service is also widely criticized as unhelpful, bad, and unresponsive, with users struggling to get refunds or resolve issues like missing items or late orders R67. Users report being told to accept orders before issues can be addressed or receiving minimal credit for significant problems R67.
Order Accuracy & Refunds tieR3R6R7R32
Glovo Glovo users report receiving wrong or incomplete orders, spilled food, and difficulty getting refunds R3R6R7R32. The refund policy is described as unfriendly, with long waiting times R6. However, some users mention receiving refunds for missing items .
Deliveroo Deliveroo users also experience issues with missing items, wrong orders, and difficulty securing refunds for unavailable products R84. Customer service is often unhelpful in these situations, offering minimal credit or requiring users to accept orders before addressing problems R67R112.
App Usability & Features edge: DeliverooR9R12R21R22
Glovo Glovo's app is described as buggy, not user-friendly, and needing improvement, particularly regarding shop prioritization and a lack of an easy feedback button R12R21R22. Users also complain about custom tipping limitations and issues with cash payments for higher-priced orders R9.
Deliveroo Deliveroo's app is generally considered easy to use and navigate . However, some users report issues with the app requiring constant updates, a lack of a map for tracking, and the inability to edit orders for special requests .
Pricing & Value tieR18R19R26R27
Glovo Glovo is criticized for high prices, including excessive weather, courier, and service fees, with some users feeling they are being stolen from R18R26R27. There are also complaints about fake discounts disappearing and a 'Prime' subscription that still incurs charges R19.
Deliveroo Deliveroo is also seen as overpriced, with users wishing for more promo codes and lower delivery charges R84.
Driver Conduct tieR1R11R15R23
Glovo Glovo drivers receive mixed feedback; some are praised as professional, fast, patient, and polite R11R23, while others are described as arrogant, not taking their job seriously, and even scamming customers by canceling orders after pickup R1R15.
Deliveroo Deliveroo drivers are often criticized for being disrespectful, complaining about locations, and not knowing addresses . However, some users have positive experiences, describing drivers as friendly, efficient, professional, neat, kind, and respectful .
Pick Glovo if

You are in a region where Glovo has a strong presence and you value potentially faster delivery times and improved customer service, as noted by some recent users R11.

Pick Deliveroo if

You prefer a generally easy-to-use app interface and reliable tracking, and are in an area where Deliveroo offers good restaurant variety .

Evidence note: Both apps have a significant number of negative reviews, especially regarding customer service and delivery issues, which is common for delivery services. The lifetime ratings are high, but recent reviews skew more negative, indicating potential declines in service quality or increased user expectations. The free-to-download model means many users might be less tolerant of issues if they are not paying for premium features.

Frequently asked

Which app has better customer service?
Both Glovo and Deliveroo receive widespread criticism for poor customer service, with users reporting unhelpful, unresponsive, and automated support that often fails to resolve issues like wrong orders, missing items, or refund requests R3R13R37R53.
Are delivery times reliable for Glovo and Deliveroo?
Delivery times for both Glovo and Deliveroo are inconsistent; many users report significant delays, with orders taking 1-2.5 hours or arriving cold R1R10R39, while other users praise their speed and punctuality R11.
Do Glovo and Deliveroo offer refunds for order issues?
Both Glovo and Deliveroo have issues with their refund processes; Glovo's policy is described as unfriendly, requiring long waits for refunds R6, and Deliveroo users report not receiving refunds for unavailable items or only getting minimal credit for significant problems R67R84R112.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Glovo 1/5 · US Zerooo: Service 0 2h de retard déjà alors que je suis juste à 2 pas du magasin, personnels de livraison ne prend pas leur travail au sérieux, ils sont toujours en retard Je ne recommande pas du tout
  2. [R10] Glovo 1/5 · US Late: The food took 2 hours and half to arrive
  3. [R11] Glovo 5/5 · US Food: They are the best in everything so fast and patient 🥰❤️
  4. [R17] Glovo 4/5 · US Mr Olawura: Fast and reliable
  5. [R3] Glovo 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
  6. [R4] Glovo 1/5 · US DO NOT USE GLOVO: DO NOT USE GLOVO! Seem's convenient but not worth all the stress from confused drivers and mishandling at the store level. If you are missing something, they will offer you Glovo credits, which will not help you recover any foreign transaction Fees.
  7. [R6] Glovo 3/5 · US Refund policy: Glovo’s service can be good, but their refund policy is very unfriendly. If a shop fails to deliver all the items in your order, Glovo may still charge you for the undelivered products and require you to wait up to 10 business days for a refund. In my case, I waited nearly a month and had to follow up multiple times before receiving my money back. This experience made me very hesita
  8. [R13] Glovo 2/5 · US It’s all good until it isn’t: If your order is not delivered on time, or picked up in a timely manner or items are missing costumer support is hard to reach and support can be poor.
  9. [R7] Glovo 1/5 · US Toda la comida tirada: Me han traído la comida toda tirada por la bolsa, la bolsa medio rota y toda sucia de la comida tirada por la bolsa. Repugnante. Espero que me devuelvan mi dinero porque el restaurante no ha querido que le devuelva la comida diciendo que es responsabilidad de globo y no puedo devolverla, entonces va a la basura directamente
  10. [R32] Glovo 5/5 · US Unacceptable Treatment of Customers by Glovo: It’s hard to trust a company that cancels an order on its own and then charges the customer a cancellation fee. My order was canceled by Glovo, not by me, yet money was deducted from my account. This is unfair, unprofessional, and not the way customers should be treated.
  11. [R9] Glovo 3/5 · US Wife and I have different versions: Can’t custom tipping. Minimum is 10%! Wth
  12. [R12] Glovo 3/5 · US wolt more user friendly: its fine but app should be more friendly
  13. [R21] Glovo 3/5 · GB Please: So i want to order food now... early morning... but i have to swim through hundreds of closed shops to find open shops because you don't prioritise open shops? How is this possible? Why not show shops open now then shops who open shortly after? why at 7am my third option is a shop that opens at 5pm? come on...
  14. [R22] Glovo 1/5 · US Needs great improvement: I am an American traveler, visiting Tunisia. Simply put, this app is nowhere near as good as DoorDash in the United States. And I would like to help improve it. First, you should include an easy to access feedback button. Every Google and Facebook product does this. Have your product managers filter through these for improvement of the product. I was able to create a su
  15. [R18] Glovo 3/5 · GB Rate: Prices should be low 15 to 20%
  16. [R19] Glovo 1/5 · US Fake discounts: the discount disappeared when I placed the order. · translated
  17. [R26] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  18. [R27] Glovo 1/5 · US Arnaque: Faire très attention a cette application au Maroc , méthodes frauduleuse il débite les montants qu’ils veulent sur votre compte des fois x3 le prix de la commande effectué , agent ne résous rien du tout
  19. [R15] Glovo 3/5 · GB Din ce în ce mai rău: Niciodată nu corespunde timpul Curieri aroganți care nu vor să urce la etaj
  20. [R23] Glovo 5/5 · US Review: Super professional, 10/10
  21. [R37] Glovo 1/5 · US Worst service: Their customer service is among the worst I’ve experienced
  22. [R53] Glovo 1/5 · US Abysmal support, they rob you.: If I could give zero stars, I would. Support is automated, completely useless, and unhelpful. They will let you pay for ruined, spilled food and then tell you there is nothing they can do. Terrible company, terrible customer care. Account permanently deleted.
  23. [R39] Glovo 1/5 · US Driver comes 15 min after food prepared: My food was already cold by the time he picked it up from McDonald’s, and I paid for priority delivery. He only started moving toward the delivery when it was past due for me to obtain the order. I have screenshots. And Glovo doesn’t allow you to cancel an order when this BS happens. The lady two orders have been like this. Complete BS.
  24. [R67] Deliveroo 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
  25. [R84] Deliveroo 3/5 · GB Never got my refunds for unavailable items: I realised that you never refund the money charged for items which are not available. The service helps because of my poor mobility but the charges are a big issue
  26. [R112] Deliveroo 1/5 · US App Support Sucks: Their customer service department SUCKS & I think they are scamming because one day they are claiming they are offering a refund for an order their driver spilled & then suddenly they are taking the money out of your account the next although their driver completely spilled your order. 0/10 delivery service!!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store