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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Health First Colorado vs Zocdoc

Health First Colorado 4.8★ · Free to download 40
Winner Zocdoc
Zocdoc 4.9★ · Free to download 75

Zocdoc is the better choice for finding and booking healthcare appointments due to its broad provider network and user-friendly scheduling, while Health First Colorado struggles with significant login and app functionality issues.

Full reviews: Health First Colorado · Zocdoc

Zocdoc excels at connecting users with a wide range of doctors and facilitating appointment booking, despite some issues with insurance accuracy and AI search. Health First Colorado, while essential for its users, is plagued by persistent login problems and general app instability, making it frustrating to use.

Head to head

Features & Functionality edge: ZocdocR5R13R14R18
Health First Colorado Health First Colorado allows users to view their insurance card, find providers, and manage benefits, with some users appreciating the chat feature and ease of updating contact information R5R13. However, many users report that the app is often useless, with empty pages, outdated information, and a lack of searchable databases for coverage details R14R18R28R30.
Zocdoc Zocdoc offers extensive features for finding doctors, checking insurance networks, viewing patient recommendations, and booking, rescheduling, or canceling appointments directly within the app . Users also value the ability to connect with therapists and manage various health needs . However, recent updates integrating AI have made the search and filter functions difficult to navigate, with no option to revert to the old system R84R98R100.
Ease of Use & Reliability edge: ZocdocR4R6R7R9
Health First Colorado Health First Colorado is severely hampered by widespread login issues, with users frequently unable to sign in, getting stuck in loops, or encountering blank white screens after entering credentials R4R7. The app also crashes for some users and lacks convenient features like Face ID or saved login info, forcing users to retype details frequently R6R9.
Zocdoc Zocdoc is generally praised for being easy to use for booking and finding doctors . However, some users find it confusing to connect to video chats and report that the app's search filters for distance and specialty are often inaccurate, showing irrelevant or distant results R63. There are also complaints about redundant forms and difficulties with data syncing between the website and app .
Accuracy of Information tieR14R18R64R67
Health First Colorado Health First Colorado reviews mention issues with outdated information within the app R14 and problems with the app not displaying renewal information, leading to coverage cancellations for some users R18.
Zocdoc Zocdoc faces significant criticism for inaccurate insurance network listings, with many users booking appointments only to find out the provider does not actually accept their specific insurance or network R67R69R70. There are also reports of incorrect phone numbers for offices R64, doctors listed as available when they are not , and appointments being incorrectly communicated or canceled due to technical issues .
Customer Support & Communication tieR4R13R28R30
Health First Colorado Health First Colorado users report extreme difficulty getting ahold of anyone when calling for support R4R30R38. While some users praise the chat feature for connecting with helpful real people R13, others state they cannot find this feature R28.
Zocdoc Zocdoc's support is mentioned in the context of providers canceling appointments or issues with billing, where users are told it's 'the app's fault' . There's also a mention of Zocdoc reaching out to offer alternative appointments when a dentist made a scheduling mistake .
Privacy & Security tieR1R5R53
Health First Colorado Health First Colorado users express concerns about privacy when forced PIN codes are hijacked or blocked, preventing access to accounts with sensitive data R1. Conversely, other users feel extreme comfort knowing their information is protected and easily accessible R5R53.
Zocdoc Zocdoc reviews do not directly address privacy or security concerns, focusing more on appointment booking and provider accuracy.
Pick Health First Colorado if

you are a Health First Colorado member and need to access your benefits or find providers, and are willing to tolerate significant login and app stability issues R4.

Pick Zocdoc if

you need to find and book various healthcare appointments quickly and easily, value patient reviews, and are prepared to double-check insurance network details directly with providers .

Evidence note: Health First Colorado reviews are heavily skewed towards login and functionality issues, making it difficult to assess other aspects of the app's performance comprehensively. Zocdoc has a much larger volume of reviews, offering a broader perspective on its strengths and weaknesses.

Frequently asked

Can I rely on Health First Colorado for my health information?
While Health First Colorado aims to provide access to your information and benefits, many users report significant issues with logging in, outdated information, and the app not loading, which can prevent reliable access to records or renewal details R4R14R18R38.
Is Zocdoc accurate for finding in-network doctors?
Zocdoc allows you to filter by insurance, but many users frequently report that doctors listed as 'in-network' on the app are not actually in their network, leading to unexpected out-of-pocket costs or canceled appointments R67R69R70R96. It is advisable to verify insurance acceptance directly with the provider's office.
Does Health First Colorado have Face ID or saved login?
No, Health First Colorado does not currently offer Face ID or saved login information, requiring users to retype their username and password frequently, which is a source of frustration for many R6R9.
What are the main problems with Zocdoc's search feature?
Zocdoc's search feature has recently been criticized for its AI integration, which users cannot turn off, leading to irrelevant results, difficulty with filters, and sometimes showing incorrect provider information or locations R63R84R98R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Health First Colorado 5/5 · US Colorado health first!: Bringing extreme comfort allowing me to rest easy knowing, my information is protected and easily accessible for needed records.
  2. [R13] Health First Colorado 5/5 · US THIS APP IS THE BEST!: I love being able to see my card. A little slow but that’s fine. I can chat with a real person, and they are so helpful! Finding a dentist was so easy. THANK YOU!
  3. [R14] Health First Colorado 2/5 · US Health First Colorado: When & how often will this app be updated cause navigating it is frustrating & it has outdated information.
  4. [R18] Health First Colorado 1/5 · US Useless: Nothing works. Empty pages, no info about renewals. They keep canceling my coverage because their app doesn’t work.
  5. [R4] Health First Colorado 1/5 · US Cant log in: Havent been able to log in for momths due to a glitch. Can never get ahold of anyone when i call
  6. [R6] Health First Colorado 3/5 · US Allow face ID or saved login info: I like that I can see all my info and search for providers but the app constantly signs me out and doesn’t have the option for me to use Face ID or save the login info to my phone. I have to retype everything all over again if I switch to another app or do something else for five minutes. If my credit union app can do it, why can’t this one?
  7. [R7] Health First Colorado 1/5 · US Update broke the app!!: After this update the app does not work?!! Won’t let me sign in. Change it back!! Horrible update whatever you guys did!!!
  8. [R9] Health First Colorado 3/5 · US Pin not working: I love the idea behind this app. It’s so convenient not to have to carry around my family’s insurance cards! What isn’t convenient is the fact that the pin never works so I have to sign in using my username and password every time. Normally I have to do this more than once because it doesn’t work the first time. Very annoying. I wish it worked the way it was supposed to.
  9. [R64] Zocdoc 1/5 · US Wrong phone number: I needed to cancel the appointment and trying to call the office and the phone number that Zocdoc provided was wrong.
  10. [R67] Zocdoc 2/5 · US Medicaid: So I was initially very happy with this app had all my doctors and everything. Then MY doctors started not accepting Medicaid so I needed to switch. I have attempted to make 34 doctors appointments that all were ‘in network’ just to get them cancelled on me because they are NOT in fact IN network. Please update the system or check with providers MORE on their insurance policy.
  11. [R28] Health First Colorado 1/5 · US Useless: This app is basically useless for doing anything, you still have to call to get any information or to ask any questions. I was told there was a “chat” feature on here, but I don’t see one. Why isn’t there some sort of searchable database to find out what tests or prescriptions are covered? If people could do more themselves in this app, there wouldn’t be such a ridiculously long wait on t
  12. [R30] Health First Colorado 1/5 · US Very Buggy: PEAK basically only works on a computer, not a phone. Anytime I try to update something on the Health First Colorado app, it either won’t save at all, or it duplicates the changes 2-4 times and then I have to log onto my laptop and delete the redundancies. I called the PEAK Technical Support Center and the agent was like, oh you have to call Larimer County Dept of Human Services. Which
  13. [R1] Health First Colorado 1/5 · US Forced PIN code hijacked or blocked: Created new acct.. force to resign in a second time code hijacked or blocked and cannot access the account I just gave sensitive data to?? Privacy?? Probably not
  14. [R53] Health First Colorado 5/5 · US Peak app: This app is great, you always have your info at the ready with very good security.
  15. [R38] Health First Colorado 1/5 · US Terrible: I’m new to Medicaid and this app. Hasn’t helped at all I don’t have a card yet and every time I try to log in I stare at a white a screen for minutes on end. This needs to be updated how am I suppose to access any of my stuff and when you try to call your on hold for hours.
  16. [R69] Zocdoc 3/5 · US If you want to constantly book appointments and find out they don’t actually take your insurance: …use Zocdoc! It happens id say 70% of the time that I book appointments through Zocdoc. I’m either called by the doctors office, or like today, actually showed up to find out. Pretty fed up at this point.
  17. [R70] Zocdoc 1/5 · US Docs not in network: Will say a doctor is in network but they aren’t.
  18. [R96] Zocdoc 1/5 · US Bad info about in-network: Used to be great. Now the last 3 times (separate doctors) I used it the providers said in-network but when the bill comes it’s out of network. Pretty big issue when you’re billed hundreds of dollars. I’ve reported those providers and the response is “we’ll look into it 🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️” Yeah, not taking my chances anymore.
  19. [R63] Zocdoc 3/5 · US Irrelevant results: The app keeps giving me only psychiatrists when I look for pain management. So far this has only happened with pain management, and of course none of the results are relevant. I also can never actually find relevant doctors in my area, and instead seem to be several hours away. As someone with chronic illnesses and anxiety around doctors, the app really has not been helpful f
  20. [R84] Zocdoc 2/5 · US AI Slop Has Taken Over ZocDoc: Integrating the entire app with AI that you can't turn off has killed the app's functionality and ability to navigate the search and filters function. There is no back up human or manual search option so if the AI doesn't understand what you're looking for, oh well, no ZocDoc for you. I used to recommend this app to multiple people for its easy way to connect with th
  21. [R98] Zocdoc 1/5 · US New AI search is trash and you can’t turn it off: I used to love Zoc doc to find providers on my insurance near me then did the research myself to find which I want to use. Now you are forced to use their system which they say can make mistakes. I wouldn’t mind except there is no way to go back to the old system
  22. [R100] Zocdoc 1/5 · US Poor change to AI: They changed this app to AI driven search engine that is working terribly. Not showing providers that are open even when they are. Showing the wrong picture for providers. Having to repeatedly set the same distance filters every time you search.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store