Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Health First Colorado

45
User verdict / 100 High confidence Divided

The Health First Colorado app is praised for its convenience in accessing insurance information and managing benefits, but recent updates have led to widespread login issues, crashes, and outdated information, severely impacting its usability.

4.8★ lifetime (15,203) Free to download since 2014 by STATE OF COLORADO OIT updated 0.9 mo ago recent negative 60% 120 reviews across 1 regions
Login & Access Issues Crashes & Freezing Convenience & Accessibility Limited Functionality & Outdated Info
5★68
4★10
3★5
2★23
1★99
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Health First Colorado app aims to provide easy access to Medicaid information and benefits. While many users appreciate its convenience for viewing insurance cards and managing some aspects of their healthcare, recent updates have introduced significant technical problems, including login failures, app crashes, and blank screens, making it frustrating and often unusable for many.

What users like

  • Convenient for accessing insurance cards and benefit informationR1R2R6R14
  • User-friendly interface and easy to navigate for some usersR7R10R12R26
  • Allows communication with real people and finding providers (when functional)R6R30R37R88
  • Helpful for managing renewals and updating personal information without office visitsR39R78

What users complain about

  • Frequent login issues, including being unable to sign in, continuous loops, or being sent back to the login screenR3R8R13R15
  • App often crashes, freezes, or gets stuck on blank white screens after logging inR23R48R53R56
  • Lack of Face ID or saved login options, requiring re-entry of credentials frequentlyR97R179
  • Outdated information for providers and limited functionality for managing benefits or submitting documentsR18R24R49R52
  • Difficulty with PIN codes and account lockoutsR3R145R85R129

Latest update · v3.30.0

What the developer says changed (the verdict above weighs this against what reviewers report):

This update contains minor technical fixes and will not change the use of the app.

Recurring themes

Login & Access Issues negative
Many recent reviews report severe problems logging into the app, including being unable to sign in, getting stuck in login loops, or the app returning to the login screen. Users frequently mention that the app doesn't save login information or support Face ID, forcing manual entry every time. The developer's notes mention 'minor technical fixes,' but these issues persist and are a major point of frustration.R3R8R13R15
Crashes & Freezing negative
A significant number of users experience the app crashing, freezing, or getting stuck on blank white screens immediately after opening or attempting to log in. This renders the app completely unusable for them.R23R48R53R56
Convenience & Accessibility positive
Despite the technical issues, many users find the app convenient for quickly accessing their insurance card, viewing benefits, and managing some account information. They appreciate having their health information readily available on their phone.R1R2R6R14
Limited Functionality & Outdated Info negative
Users report that the app has limited functionality beyond viewing the insurance card. Features like finding providers, updating information (e.g., income, household members), or accessing communications often don't work, are outdated, or are missing entirely. Some users are directed to the website or phone support for tasks they believe should be in the app.R18R24R29R40

Who it's for

This app is for Health First Colorado (Medicaid) members who need quick access to their digital insurance card and basic benefit information R6. It is not for users who require reliable access to update case information, find up-to-date provider lists, or expect consistent login functionality R8R18R49R52.

Evidence note: The recent reviews skew heavily negative, with a significant number of 1-star ratings detailing critical login and app performance issues. This contradicts the lifetime rating of 4.8, indicating a sharp negative trajectory in user experience following recent updates. The developer's notes for the latest update mention 'minor technical fixes' but do not address the widespread login and crashing issues reported by users, suggesting these fixes were either ineffective or unrelated to the core problems.

Frequently asked

Can I log in easily to the Health First Colorado app?
Many recent users report significant difficulty logging into the Health First Colorado app, experiencing issues like continuous loops, being sent back to the login screen, or the app freezing after attempting to sign in R8R13R15R17.
Does the app support Face ID or saved login information?
No, the app does not consistently support Face ID or saved login information, requiring users to retype their credentials frequently, and some iPhone X users report issues with Touch ID causing the app to close R97R179.
Can I find current provider information through the app?
While the app offers a feature to find providers, users report that the lists are often outdated and not helpful for finding current doctors, specialists, or dentists R18R193.
Is the app reliable for managing my Medicaid benefits?
The app is considered convenient for viewing your Medicaid card and some benefits, but many users find it unreliable for tasks like updating information, submitting documents, or accessing communications, often requiring them to use the website or call support instead R49R52R114R128.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Review: I love the app for Health First Colorado!
  2. [R2] 5/5 · US Colorado health first!: Bringing extreme comfort allowing me to rest easy knowing, my information is protected and easily accessible for needed records.
  3. [R6] 5/5 · US THIS APP IS THE BEST!: I love being able to see my card. A little slow but that’s fine. I can chat with a real person, and they are so helpful! Finding a dentist was so easy. THANK YOU!
  4. [R14] 4/5 · US Helpful: Nice to see if coverage is active or what notifications or due dates for forms are expected
  5. [R7] 5/5 · US Práctico: Me gusta por qué facilita más aplicar y todo lo explica muy bien
  6. [R10] 5/5 · US Excellent app and user friendly.: I am so impressed with this app and how convenient and efficient it is. I appreciate the convenience and ease of having this available.
  7. [R12] 5/5 · US Me. GMCruz: Very easy to change my contact information! And also log on.
  8. [R26] 5/5 · US Good App: Very easy to vaigate , text is big enough to read without strain
  9. [R30] 5/5 · US Reduce traveling time and expense: This portal is very helpful. I’m disabled and it’s very hard to travel to and from doctor visits. This is very convenient in being able to contact my doctors and get results. The is a great way to communicate for patients and doctors. Thank you Cynthia Bomar
  10. [R37] 5/5 · US Health First App: This is best health care app I have ever used. It’s user-friendly has all the information that you need updates. Everything you can be all be done on this app make appointments find providers everything. Excellent app.
  11. [R88] 5/5 · US New and improved: More convenient and easier to communicate.
  12. [R39] 5/5 · US Efficiency: So I was unable to get to the office to renew my SNAP and I lost my other phone and got a new phone number and everything that you need to do and a new email address and through the app I was able to actually do all of that instead of going in so that right there is awesome. Thank you so much and thank you for your time.
  13. [R78] 5/5 · US Awesome idea: I just love the idea not having to go to human services and wait in line for hours or minutes the app is so convenient so helpful so important thank you
  14. [R3] 1/5 · US Forced PIN code hijacked or blocked: Created new acct.. force to resign in a second time code hijacked or blocked and cannot access the account I just gave sensitive data to?? Privacy?? Probably not
  15. [R8] 1/5 · US Cant log in: Havent been able to log in for momths due to a glitch. Can never get ahold of anyone when i call
  16. [R13] 1/5 · US Update broke the app!!: After this update the app does not work?!! Won’t let me sign in. Change it back!! Horrible update whatever you guys did!!!
  17. [R15] 1/5 · US Log in issues: What happened to your app? Can no longer login. It is on a continued loop no matter how many times I delete and reinstall the app or change my password. No good!
  18. [R23] 1/5 · US The app keep closing when tapping on it: I removed and deleted the app twice and it still keeps closing immediately after tapping it .
  19. [R48] 1/5 · US Doesn’t load.: You can’t get this app to load past the login screen. Absolutely ridiculous. Useless.
  20. [R53] 2/5 · US Does not load: I open the app sign in and it doesn’t load just stays blank try closing and re opening but nothing happens. When it does work it is nice.
  21. [R56] 1/5 · US Never loads: After submitting my login information that app never loads. It’s just a white screen.
  22. [R97] 3/5 · US Allow face ID or saved login info: I like that I can see all my info and search for providers but the app constantly signs me out and doesn’t have the option for me to use Face ID or save the login info to my phone. I have to retype everything all over again if I switch to another app or do something else for five minutes. If my credit union app can do it, why can’t this one?
  23. [R179] 3/5 · US You need face ID as well or else you can’t use the app!: So I got the app and things work great although you have to create your own pin or it just has touch ID (if you choose the easy auth selection). Now those with the iPhone X with Face ID. Please do not use touch ID, thinking it is the same thing as face id because the app automatically close out if you do not have touch id. I am writing th
  24. [R18] 2/5 · US Health First Colorado: When & how often will this app be updated cause navigating it is frustrating & it has outdated information.
  25. [R24] 1/5 · US Useless: Nothing works. Empty pages, no info about renewals. They keep canceling my coverage because their app doesn’t work.
  26. [R49] 1/5 · US Useless: This app is basically useless for doing anything, you still have to call to get any information or to ask any questions. I was told there was a “chat” feature on here, but I don’t see one. Why isn’t there some sort of searchable database to find out what tests or prescriptions are covered? If people could do more themselves in this app, there wouldn’t be such a ridiculously long wait on t
  27. [R52] 1/5 · US Very Buggy: PEAK basically only works on a computer, not a phone. Anytime I try to update something on the Health First Colorado app, it either won’t save at all, or it duplicates the changes 2-4 times and then I have to log onto my laptop and delete the redundancies. I called the PEAK Technical Support Center and the agent was like, oh you have to call Larimer County Dept of Human Services. Which
  28. [R145] 3/5 · US Pin not working: I love the idea behind this app. It’s so convenient not to have to carry around my family’s insurance cards! What isn’t convenient is the fact that the pin never works so I have to sign in using my username and password every time. Normally I have to do this more than once because it doesn’t work the first time. Very annoying. I wish it worked the way it was supposed to.
  29. [R85] 2/5 · US Middle finger: Half the time you enter your password it says it's wrong and WILL lock you out for no reason. Works fine otherwise
  30. [R129] 1/5 · US Horrible app: This app is extremely difficult to use and does not give you the information you need the majority of the time. multiple times it locks you out and you have to reset your account or make a new one for absolutely no reason, it’s also extremely difficult to get any technical support.
  31. [R29] 1/5 · US Bad experience: I Try and login but I need to link my case but it sends me to a website that DONT WORK !!!!! Really irritating when I’m already struggling with my case.
  32. [R40] 5/5 · US Upload: I’m having trouble uploading my Identification. Also saving required paperwork to complete.
  33. [R17] 1/5 · US Broken App: Can’t login to my account on the app. Just keeps going back to the login page? Super inconvenient. App has been updated and nothing works at all.
  34. [R193] 3/5 · US Handy but incomplete: I downloaded the app just so I could have my ID info handy and easily accessible. So, met my expectations there. Then I saw it was a resource for finding doctors, specialists, dentists,etc. which I was so excited about because the website and phone numbers have all been difficult, dead ends in that way. But, just like the other “resources”, this fails. The lists of specialist
  35. [R114] 2/5 · US Works to have card on hand at all times: The only thing this app is good for is having my sons Medicaid card on hand at all times. You can’t apply for any programs or change any demographic information from here. You also are not able to update any information on the Colorado peak website from you phone which makes it hard for a struggling, low income family, without a computer, to apply for any s
  36. [R128] 1/5 · US Needs a lot of work.: Not only is the app glitchy and unreliable, but there’s no way to view communications or submit proof of income. It’s impossible to accurately represent the income of a freelance artist with the limited communication options we are given by the peak system both in app and on the site. It’s very unaccommodating for the many job and income types that exist for someone who is

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store