Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Wolt Delivery vs Glovo

Wolt Delivery 4.8★ · Free to download 75
Winner Wolt Delivery
Glovo 4.8★ · Free to download 55

Wolt Delivery generally offers a more reliable service with better customer support, despite some recent declines, making it the preferred choice over Glovo, which struggles significantly with customer service and order accuracy.

Full reviews: Wolt Delivery · Glovo

Wolt Delivery and Glovo are both free-to-download food delivery apps with high lifetime ratings, but recent reviews indicate a decline in service quality for both. Wolt generally receives praise for its app design and customer service responsiveness, though it faces issues with late deliveries and account bans. Glovo, while popular, is plagued by problems with incorrect orders, slow refunds, and particularly poor customer support.

Head to head

Features and Ease of Use edge: Wolt DeliveryR3R17R39R46
Wolt Delivery Wolt is praised for its good design and smooth functionality, with users finding it easy to use and appreciating features like Apple Watch notifications R17R39. However, some users report the app lagging or showing errors R3R46.
Glovo Glovo is considered less user-friendly by some . Users have difficulty finding open shops and report a buggy app experience, especially with the help option . There are also complaints about payment restrictions, such as not being able to pay cash for higher-priced orders .
Delivery Speed and Reliability tieR7R10R12R23
Wolt Delivery Wolt users report mixed experiences, with some praising fast and punctual deliveries R23R29 and even claiming it's quicker than Glovo . However, a significant number of recent reviews complain about very slow delivery, orders being over an hour late, and couriers not being assigned R7R10R12R30.
Glovo Glovo also faces consistent criticism for late deliveries, with orders often arriving cold or past due . Some users report fast and reliable service , but many others describe orders being cancelled due to no available drivers or drivers cancelling after pickup .
Order Accuracy and Quality edge: Wolt DeliveryR14R15R18R27
Wolt Delivery Wolt users generally report good food quality and selection R14R27. However, there are complaints about wrong orders, missing items, or poor quality produce from market deliveries R15. Some users also report drivers stealing from orders R18.
Glovo Glovo frequently delivers wrong or incomplete orders . There are also serious concerns about fake restaurants or home-cooked food without licenses, risking health .
Customer Support and Issue Resolution edge: Wolt DeliveryR1R7R9R10
Wolt Delivery Wolt's customer service receives mixed reviews. Some users praise it as amazing, responsive, and helpful R25R23. However, a significant number of recent reviews describe support as unhelpful, unresponsive, refusing refunds for failed deliveries, or even banning accounts without clear reasons R1R7R9R10.
Glovo Glovo's customer support is a major pain point, with numerous complaints about it being abysmal, useless, automated, and unresponsive . Users report difficulties getting refunds for wrong or undelivered items, with some waiting weeks or being charged cancellation fees for orders cancelled by Glovo itself .
Price and Value edge: Wolt DeliveryR26R42R54R77
Wolt Delivery Some Wolt users feel the service has become more expensive R26 and that deals can be misleading R42. Delivery fees and service fees are mentioned as rising R54.
Glovo Glovo is widely criticized for high prices, with users complaining about excessive fees like weather fees, courier fees, and service fees R77. Some feel prices are 50% too high . The "Glovo Prime" subscription is also described as a scam, as users still pay weather condition charges that can exceed delivery costs .
Pick Wolt Delivery if

You prioritize a generally smoother app experience and more responsive (though inconsistent) customer support, and value a wider selection of restaurants R17R25R39.

Pick Glovo if

You are in a region where Glovo has a particularly strong presence and reliable drivers, as some users report very fast and professional service .

Evidence note: Both apps have a high lifetime rating, but a significant portion of recent reviews for both are negative, indicating a decline in service quality. Wolt's negative reviews often focus on delivery issues and account bans, while Glovo's are heavily skewed towards poor customer service and incorrect orders.

Frequently asked

Which app has better customer service?
Wolt Delivery generally has better customer service, with some users praising its responsiveness and helpfulness R25, although others report unhelpful or unresponsive support and account bans R1R10R38. Glovo's customer service is frequently described as abysmal, automated, and unhelpful, often failing to resolve issues or provide refunds .
Are delivery times reliable for Wolt Delivery and Glovo?
Delivery times are inconsistent for both apps; Wolt Delivery users report both fast and punctual deliveries R29 and significant delays, sometimes over an hour late with no courier assigned R7R10R30. Glovo also receives complaints about chronic lateness, cold food, and drivers not moving towards delivery until past due .
Which app is more expensive?
Glovo is more frequently criticized for being expensive, with users complaining about extremely high prices and numerous additional fees like weather fees, courier fees, and service fees R77. Wolt Delivery users also note rising service fees and misleading deals R26R42R54.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Wolt Delivery 3/5 · US The app lags: it orders delivery only sometimes, constantly showing errors. · translated
  2. [R17] Wolt Delivery 5/5 · US Creo que es la mejor app de delivery que he usado: Viajé por vacaciones a Croacia y descargué Wolt para pedir comida, quedé completamente impresionada. Las grandes deberían aprender del buen diseño y funcionamiento de esta
  3. [R39] Wolt Delivery 5/5 · US Easy: Best thing since sliced bread. And they deliver sliced bread too. So easy to use. Great app user interface. Extensive selection of restaurants
  4. [R46] Wolt Delivery 1/5 · US App issues: Multiple times the app shows an order not going through but then it orders double of what I checked out with.
  5. [R7] Wolt Delivery 1/5 · US Terrible service and lateness: Order was over an hour late. Restaurant didn’t have tracking, didn’t respond to calls, and the support agent didn’t reply for 4 hours.
  6. [R10] Wolt Delivery 1/5 · US Wolt Georgia Tbilisi: Absolutely unacceptable experience. I waited over an hour for an order, only to see that no courier had been assigned and the delivery time was pushed back by another full hour. Since Wolt failed to fulfill their end of the service agreement, I asked support to cancel the order and issue a refund. They flat-out refused, offering only automated, copy-paste apologies. Refusing
  7. [R12] Wolt Delivery 3/5 · GB Not worth it: Very very slow delivery. Always quicker to go get the food yourself
  8. [R23] Wolt Delivery 5/5 · US Expressing gratitude: I would like to express my sincere gratitude to Wolt, the courier, and MaxPerry cake shop in Egaleo, Athens for their outstanding service. Even though I am currently in Georgia, everything was handled smoothly and professionally from start to finish. The delivery was punctual and reliable, and the communication was excellent throughout the process. Most importantly, the cake
  9. [R14] Wolt Delivery 5/5 · US Great job: Very happy with my service, the selections and the delivery. Thank you so much!
  10. [R15] Wolt Delivery 3/5 · GB Mixed feelings.: Range of food - from the market - was good and delivery speed excellent, BUT the milk received yesterday is off today, & the cucumbers delivered yesterday, have mould on the skin. Can’t see any way of complaining about this. Will give it one more try.
  11. [R18] Wolt Delivery 1/5 · US Driver delivery theft is a huge problem: I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I have since given up on the app and encourage others to do the same.
  12. [R27] Wolt Delivery 5/5 · US Sissy: Best Burgers & sides
  13. [R1] Wolt Delivery 1/5 · US Banned me because: The courier didn’t deliver anything and they then banned me.. scam
  14. [R9] Wolt Delivery 3/5 · GB Poor communication in Kazakhstan app: Please just educate your operators to communicate with respect to people without stupid irrelevant emoji which only make client angry. Please train them on showing some empathy and acknowledgment of their wrong communication. Liked this app, but it seems the quality of app governance work is decreasing.
  15. [R26] Wolt Delivery 1/5 · US Service has become unreliable: Over the last year, the service has become more expensive and way more unreliable at the same time 👎 I will be looking for an alternative.
  16. [R42] Wolt Delivery 1/5 · US Misleading deals.: Misleading “two for one” deals. Unhelpful customer service. Non-English descriptions even when app is set to English. Long delivery waits. Food always cold.
  17. [R54] Wolt Delivery 1/5 · US Wolt's Downhill Jam: Mandatory age verification in app. Time until delivered no longer accurate. "Fire Deals" that are not really deals. Service fees rising. Latest order was delivered to the wrong address. Things are going downhill fast.
  18. [R77] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  19. [R25] Wolt Delivery 4/5 · US More customizations: Wolt has improved a lot over the past year. I just wish vendors gave more customization options like if you want to remove or add a specific ingredient to an order. Customer service is amazing!
  20. [R38] Wolt Delivery 1/5 · US Unhelpful support and poor resolution: I encountered an issue while placing an order due to limitations in the app’s ordering flow, which resulted in me being charged for an item I did not actually want. I contacted support expecting a fair resolution, but my refund request was denied despite the circumstances. Mistakes and usability issues can happen in any app, but what matters is how customer
  21. [R29] Wolt Delivery 5/5 · US Sooo convenient: Easy, fast delivery, good food
  22. [R30] Wolt Delivery 1/5 · US never on time!: Chronically late even if you pay for express delivery. I’ve ordered from wolt a copious number of times and they are simply always late!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store