Wolt Delivery

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R59] 5/5 · US Sooo convenient: Easy, fast delivery, good food
2. [R104] 5/5 · US Easy: Best thing since sliced bread. And they deliver sliced bread too. So easy to use. Great app user interface. Extensive selection of restaurants
3. [R136] 5/5 · US Great features: I was impressed by the Apple Watch notifications on orders. Really seamless and great UI.
4. [R174] 5/5 · US Great convenience: This service was a life saver on our trip. Our villa was a bit out of town and so we didn’t always want to go out to eat. We ordered everything from groceries to pharmacy items to restaurants.
5. [R227] 5/5 · US Food selection: Great and fast service
6. [R328] 5/5 · GB Great app with a super nice selection: I like this app because Uber Eats for instance is too overcrowded and it’s hard to choose. In Wolt it’s easy and fast and the couriers are nice and friendly.
7. [R14] 5/5 · US Everything works properly. · translated
8. [R30] 5/5 · US Great job: Very happy with my service, the selections and the delivery. Thank you so much!
9. [R45] 5/5 · US Expressing gratitude: I would like to express my sincere gratitude to Wolt, the courier, and MaxPerry cake shop in Egaleo, Athens for their outstanding service. Even though I am currently in Georgia, everything was handled smoothly and professionally from start to finish. The delivery was punctual and reliable, and the communication was excellent throughout the process. Most importantly, the cake
10. [R195] 5/5 · US Great service!: Guys, I had a great experience with Wolt app, ordering and delivering services. Quick and easy, food was still hot. Love it!
11. [R50] 4/5 · US More customizations: Wolt has improved a lot over the past year. I just wish vendors gave more customization options like if you want to remove or add a specific ingredient to an order. Customer service is amazing!
12. [R199] 5/5 · US Excellent customer service!: Just left Uber Eats due to horrible customer service. First order was missing a lot of the items but they corrected it within 30 minutes. Jelena was so sweet and helpful. Will be using Volt from now on!
13. [R256] 5/5 · GB Solid customer service: Spoke with Valdemar about a very delayed order but super response. One of the best customer experiences I’ve had on a delivery app in terms of responsiveness and keeping customers updated and resolution too.
14. [R3] 1/5 · US Terrible service and lateness: Order was over an hour late. Restaurant didn’t have tracking, didn’t respond to calls, and the support agent didn’t reply for 4 hours.
15. [R5] 1/5 · US Wolt Georgia Tbilisi: Absolutely unacceptable experience. I waited over an hour for an order, only to see that no courier had been assigned and the delivery time was pushed back by another full hour. Since Wolt failed to fulfill their end of the service agreement, I asked support to cancel the order and issue a refund. They flat-out refused, offering only automated, copy-paste apologies. Refusing
16. [R15] 1/5 · US never on time!: Chronically late even if you pay for express delivery. I’ve ordered from wolt a copious number of times and they are simply always late!
17. [R27] 1/5 · US Ridiculous Service, avoid as long as possible: For a while I’ve used this app and really didn’t have much issue with it, but recently I placed an order and it was almost 30 minutes late, with no courier assigned for almost an hour. It was later at night, so I can understand that, but Wolt needs to uphold their delivery estimates as long as the restaurants are open, including actively working to ge
18. [R10] 1/5 · US Absolutely unprofessional: This app and the team that works here is so rude and unprofessional. They do not have any intention to deliver, they do not take responsibility for anything and blame every mistake of their’s on customer.
19. [R13] 1/5 · US Worst customer service ever!: I ordered sushi from a well known place in my city. They delivered the wrong order to me with a bunch of completely different items. When I reached out to them they told me that they could give me a respond in maybe 48 hours and that I should wait until then. Meanwhile there was nothing else to do 🙃. I think that playing like that with other people’s food is not somet
20. [R22] 1/5 · US Payments not going through: Unacceptable! My payments don’t go through, no matter what payment method I try. Customer support is not responsive either. Perhaps the worst food delivery app I have ever used
21. [R25] 1/5 · US App issues: Multiple times the app shows an order not going through but then it orders double of what I checked out with.
22. [R26] 1/5 · US Was Great: It worked excellent for my very first order, but anytime trying to place another order It would say “failed to process card”
23. [R47] 1/5 · US Proqramda problemler var: Unvan sehv gosterir hemishe
24. [R1] 1/5 · US Banned me because: The courier didn’t deliver anything and they then banned me.. scam
25. [R7] 1/5 · US Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡: Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡
26. [R9] 1/5 · US Smeca jedna: Dostavljac mi ne vrati tocan iznos i onda se zalim i sta smeca naprave? Bannaju me da nemogu placat gotovinom! Bravo za wolt i bravo za vas support !!!
27. [R16] 1/5 · US Awful!!!!: I’m traveling and I’m gluten free bc I have celiac disease. I was relying on this app the help deliver safe food for me and on the first order they blocked my account and called me a scammer!! Then customer service was absolutely worthless and my account disappeared.
28. [R2] 1/5 · US ma ndrojn porosin: gjith kur kam porosit kurrrr smka ardh porosia jem gjith e dikujt phubre
29. [R8] 1/5 · US Driver delivery theft is a huge problem: I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I have since given up on the app and encourage others to do the same.
30. [R39] 1/5 · US Not using a thermal bag: Not using a thermal bag and food came very cold and they lied and said they he was in a motorcycle but he was in a car. He didn’t use a thermal bag and you refusing to refund. Worst service ever.
31. [R23] 1/5 · US Misleading deals.: Misleading “two for one” deals. Unhelpful customer service. Non-English descriptions even when app is set to English. Long delivery waits. Food always cold.
32. [R41] 1/5 · US Scam promotion: Promotions don’t work.
33. [R404] 3/5 · GB How do I get the menus in English: Trying to use in Iceland and most things are in Icelandic
34. [R216] 3/5 · US Underwhelming- like a bad uber eats: I’ve used wolt for 2 years. It lacks messaging to the delivery drivers so if they have issues you have to contact support. Support takes 10+ mins to get back to you. It’s ridiculous. I only use this app when I have not other option.
35. [R194] 3/5 · US Unreliable delivery times: I’ve been using this app for years, but unfortunately, the experience has only gotten worse. Almost every order in Prague arrives late, typically 10, 15 minutes beyond the estimated time. While the app is convenient for getting items delivered, be prepared for delays. The standard response is an apology, but if it’s a recurring issue, why hasn’t it been addressed? It’s esp
36. [R21] 1/5 · US Unhelpful support and poor resolution: I encountered an issue while placing an order due to limitations in the app’s ordering flow, which resulted in me being charged for an item I did not actually want. I contacted support expecting a fair resolution, but my refund request was denied despite the circumstances. Mistakes and usability issues can happen in any app, but what matters is how customer
37. [R34] 1/5 · US Pathetic customer service: Purchased a gift card to be used with Wolt, recipient is unable to access it and I am unable to get a refund. Customer service just says they are unable to refund or do anything else within the app
38. [R54] 1/5 · US A very ridiculous app: This app needs lots of improvement. They still have not fixed their payment bug. Every single card I’ve tried to use has failed. The app delivers a message that says: failed to process card issue card. This is not a user issue!! Wolt, this is your problem that needs to be fixed so customers can comfortably use your service. I have been a very consistent and long time buyer. H
39. [R231] 3/5 · US Location: The app does not recognize my address and the courier is brought to the wrong place. · translated
40. [R31] 1/5 · US terrible app: first time using this app because i am american. opened it scrolled through a few restaurants and landed on something for dinner. contacted customer service and they told me my account was permanently banned due to “recent activity”. literally had no activity and customer service told me it was permanent and irreversible. absolutely ridiculous
41. [R18] 1/5 · US Garbage: Can’t cancel orders, can’t modify before order is complete or cancel, can’t see which groceries were “unavailable”, courier always lost due to poor mapping, absolute trash.
42. [R55] 1/5 · US App couldn’t accept payments: Suddenly the app started telling me that the payment couldn’t be processed despite that I tried many cards and they were all working. The customer support didn’t provide any help.