Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Wolt Delivery vs Yandex Go

Wolt Delivery 4.8★ · Free to download 55
Winner Yandex Go
Yandex Go 4.9★ · Free to download 60

While both apps face significant customer service and delivery issues, Yandex Go offers a broader range of services beyond food delivery, which may make it more versatile for some users despite its flaws.

Full reviews: Wolt Delivery · Yandex Go

Wolt Delivery is praised for its app design and selection, but struggles with delivery reliability and customer support. Yandex Go, while also having significant issues with support and delivery, offers a wider array of services including ride-hailing and scooter rentals, which might appeal to users seeking an all-in-one solution.

Head to head

Features & Service Range edge: Yandex GoR14R17R39R51
Wolt Delivery Wolt Delivery is primarily a food and grocery delivery service, with users appreciating its selection and user interface R14R39R17. Some users also note good features like Apple Watch notifications R51.
Yandex Go Yandex Go offers a broader range of services including ride-hailing, food delivery, and scooter rentals . However, users report issues with specific features like pre-ordering taxis and the functionality of scooter rentals .
Delivery Reliability & Speed tieR1R4R7R10
Wolt Delivery Wolt Delivery users frequently complain about slow and late deliveries R7R10R12R30. Some orders are not delivered at all, or are delivered to the wrong address R1R4R18R54. Conversely, some users praise its speed and punctuality R29.
Yandex Go Yandex Go users also report issues with drivers not arriving or cancelling orders , and long waiting times for rides . For food delivery, there are complaints about spilled items and drivers arguing about delivery locations .
Customer Support tieR1R7R10R16
Wolt Delivery Wolt Delivery's customer service receives widespread criticism for being unhelpful, unresponsive, and refusing refunds even when the app is at fault R7R10R22. Several users report being banned for unclear reasons or after issues with orders R1R16. However, some users have positive experiences with support .
Yandex Go Yandex Go's customer support is also a major pain point, with users describing it as unhelpful, using copy-paste responses, and difficult to reach a real person . They are criticized for not resolving issues like incorrect charges or lost parcels .
App Functionality & Ease of Use edge: Wolt DeliveryR3R17R29R37
Wolt Delivery Wolt Delivery is generally praised for its good design and ease of use R17R29R37R39. However, some users report glitches, errors, and payment processing issues R3. There were also complaints about a messy new UX which was later fixed .
Yandex Go Yandex Go has mixed reviews regarding its app functionality. Some users find it generally good , but others report issues like incorrect location tracking , problems with specific features like the 'Afisha' , and inability to use scooter features after updates . There are also complaints about not being able to change or cancel orders easily .
Price & Value tieR12R26R42R54
Wolt Delivery Wolt users complain about rising service fees and misleading deals R26R42R54. Some feel the service is not worth the cost due to slow delivery R12.
Yandex Go Yandex Go users frequently criticize high and fluctuating prices for rides R61R70. There are also complaints about being charged for cancelled rides or unexpected fees .
Pick Wolt Delivery if

You prioritize a well-designed, easy-to-use app interface for food and grocery delivery and are willing to overlook potential issues with delivery speed and customer service R17R39R51.

Pick Yandex Go if

You need a multi-service app that includes ride-hailing, food delivery, and potentially scooter rentals, and are prepared to navigate issues with pricing and customer support .

Evidence note: Both apps receive a high volume of negative reviews, particularly concerning customer service and delivery issues, despite their high lifetime ratings. The free-to-download nature of both apps means a wide range of user experiences, including those frustrated by service limitations or problems.

Frequently asked

Which app has better customer service?
Neither app is consistently praised for its customer service; both Wolt Delivery and Yandex Go users frequently report unhelpful, unresponsive, and automated support, often failing to resolve issues like incorrect charges, delivery problems, or account bans R7R10R22R38.
Are there issues with delivery reliability?
Yes, both apps have significant issues with delivery reliability; Wolt Delivery users report frequent lateness, undelivered orders, and incorrect items R7R10R18R30, while Yandex Go users experience drivers not arriving, cancelled rides, and problems with food delivery quality .
Which app is more expensive?
Users of both apps complain about pricing; Wolt Delivery users note rising service fees and misleading deals R26R42, while Yandex Go users frequently criticize high, fluctuating, and sometimes random pricing for rides, with some reporting charges four times higher than expected for short trips R61R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R14] Wolt Delivery 5/5 · US Great job: Very happy with my service, the selections and the delivery. Thank you so much!
  2. [R17] Wolt Delivery 5/5 · US Creo que es la mejor app de delivery que he usado: Viajé por vacaciones a Croacia y descargué Wolt para pedir comida, quedé completamente impresionada. Las grandes deberían aprender del buen diseño y funcionamiento de esta
  3. [R39] Wolt Delivery 5/5 · US Easy: Best thing since sliced bread. And they deliver sliced bread too. So easy to use. Great app user interface. Extensive selection of restaurants
  4. [R51] Wolt Delivery 5/5 · US Great features: I was impressed by the Apple Watch notifications on orders. Really seamless and great UI.
  5. [R1] Wolt Delivery 1/5 · US Banned me because: The courier didn’t deliver anything and they then banned me.. scam
  6. [R4] Wolt Delivery 1/5 · US ma ndrojn porosin: gjith kur kam porosit kurrrr smka ardh porosia jem gjith e dikujt phubre
  7. [R7] Wolt Delivery 1/5 · US Terrible service and lateness: Order was over an hour late. Restaurant didn’t have tracking, didn’t respond to calls, and the support agent didn’t reply for 4 hours.
  8. [R10] Wolt Delivery 1/5 · US Wolt Georgia Tbilisi: Absolutely unacceptable experience. I waited over an hour for an order, only to see that no courier had been assigned and the delivery time was pushed back by another full hour. Since Wolt failed to fulfill their end of the service agreement, I asked support to cancel the order and issue a refund. They flat-out refused, offering only automated, copy-paste apologies. Refusing
  9. [R16] Wolt Delivery 1/5 · US Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡: Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡
  10. [R3] Wolt Delivery 3/5 · US The app lags: it orders delivery inconsistently, constantly showing errors. · translated
  11. [R29] Wolt Delivery 5/5 · US Sooo convenient: Easy, fast delivery, good food
  12. [R37] Wolt Delivery 5/5 · US Great app. Yum: Yum!! Easy and efficient.
  13. [R12] Wolt Delivery 3/5 · GB Not worth it: Very very slow delivery. Always quicker to go get the food yourself
  14. [R26] Wolt Delivery 1/5 · US Service has become unreliable: Over the last year, the service has become more expensive and way more unreliable at the same time 👎 I will be looking for an alternative.
  15. [R42] Wolt Delivery 1/5 · US Misleading deals.: Misleading “two for one” deals. Unhelpful customer service. Non-English descriptions even when app is set to English. Long delivery waits. Food always cold.
  16. [R54] Wolt Delivery 1/5 · US Wolt's Downhill Jam: Mandatory age verification in app. Time until delivered no longer accurate. "Fire Deals" that are not really deals. Service fees rising. Latest order was delivered to the wrong address. Things are going downhill fast.
  17. [R22] Wolt Delivery 1/5 · US Absolutely unprofessional: This app and the team that works here is so rude and unprofessional. They do not have any intention to deliver, they do not take responsibility for anything and blame every mistake of their’s on customer.
  18. [R38] Wolt Delivery 1/5 · US Unhelpful support and poor resolution: I encountered an issue while placing an order due to limitations in the app’s ordering flow, which resulted in me being charged for an item I did not actually want. I contacted support expecting a fair resolution, but my refund request was denied despite the circumstances. Mistakes and usability issues can happen in any app, but what matters is how customer
  19. [R18] Wolt Delivery 1/5 · US Driver delivery theft is a huge problem: I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I have since given up on the app and encourage others to do the same.
  20. [R30] Wolt Delivery 1/5 · US never on time!: Chronically late even if you pay for express delivery. I’ve ordered from wolt a copious number of times and they are simply always late!
  21. [R61] Yandex Go 2/5 · US Scum: If you cancel your ride then try again price is higher:/ then i will use Bolt
  22. [R70] Yandex Go 1/5 · US Excellent service that has gone downhill. Prices are exorbitant for a 6-minute ride; why should I pay for half a tank of gas for the taxi driver for a 6-minute trip? · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store