JCPenney vs Safeway Deals & Delivery

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] JCPenney 5/5 · US Been shopping there all my life.: Great sales
2. [R3] JCPenney 3/5 · US Disappointed: I recently bought a Mens Shirt recently online/pickup at Store. Thought it would be more convenient. I used my “saved” Rewards Points. I picked it up went hone after we were done with errands. Tried it on and was not happy with the fabric used to make the shirt. I went to return it to see if I could get something more to my liking. I was informed yes I could return but I would lose a
3. [R68] Safeway Deals & Delivery 5/5 · US Great app!: Items are easy to find. I always know before my trip to the store if anything I need is on sale. I did save a lot of money since downloading the app.
4. [R71] Safeway Deals & Delivery 5/5 · US Savings!: Love to clip the weekly coupons in the for u deals and the point system that accumulates each purchase. Really helps with the cost of groceries!
5. [R15] JCPenney 3/5 · US Jcp app: IMO Jcp app is extremely frustrating to navigate when browsing to shop in general. Jcp has always been my favorite store! When using the app, not so much. Even with freq updates it’s very glitchy when scrolling items. Constantly shutting off & goes black every time ya try to do anything. Also frequently losing the pg & item your on. Hitting the back arrow never takes you back to your spot
6. [R36] JCPenney 1/5 · US Curbside Disaster: I notified the store using the app that I was parked and waiting for my order. After waiting forever!!!!! I received two notifications that to high demand my pick order would take longer than expected. So I waited longer. Finally I went in the store to find several available employees not busy at all. The association was very kind and a male gentleman brought my order to me at t
7. [R70] Safeway Deals & Delivery 1/5 · US Microscopic font impossible to read: Can’t read without a magnifier even on my 12.9 ipad, if you're going to make it impossible to read on a big screen, at least give us the ability to pinch and zoom! Links in marketing emails STILL don’t open in the app and don’t offer that option on the web page.
8. [R120] Safeway Deals & Delivery 1/5 · US Love the app hate that it glitches out: My app glitches out way too often
9. [R13] JCPenney 1/5 · US No Merchandise and no Refund: I ordered some blinds on 3/20/26 and still have not received them and have been given the runaround trying to get my refund. I’ve talked to over 12 people including a supervisor and as of 1:20pm today they’re still giving me this unprofessional service. I’ve even been sent to the store and they still didn’t give me a refund and today they say go back to the store. Thi
10. [R19] JCPenney 1/5 · US Did not get my order: I opened my package and it was not the items I ordered. I called customer service and they explained to me that I have to take the items back to the store to return them. Or I can mail back the items. I have to do all this for items I paid for and did not get! Someone else out there will have to do the same thing. Now it will cost me money to return things I did not order. Ca
11. [R76] Safeway Deals & Delivery 1/5 · US App no longer works: Every time I try to log in I get an error saying they’re having technical difficulties and to check back later. It’s been days.
12. [R116] Safeway Deals & Delivery 1/5 · US AI changes make a good App now worthless: Whatever AI garbage was used to “upgrade” this App now make the App intermittently unusable. It worked fine before, but now it’s a toss up of if you can shop via the app or not. On days the App does not work properly, I shop at a different store. What a shame. Miss my Safeway.
13. [R20] JCPenney 5/5 · US Best Value: I find the clothes which really meet my budget and elegance, thank you for last, 40+ years of your commitment with me.
14. [R59] JCPenney 5/5 · US Rate: JCPenney is a great place to shop, with affordable prices and friendly associates. The store’s colors and displays are inviting, making the shopping experience enjoyable from the moment you walk in. Everything feels well put together, and the rewards program, coupons, and special offers add even more value. I especially appreciate the savings opportunities and overall positive atmosphere.
15. [R113] Safeway Deals & Delivery 5/5 · US Great savings tool: The app has literally helped me save hundreds of dollars over the course of a few years. I’m very grateful for Safeway being devoted to offering savings to our communities. I always share the benefits of the app with friends and new acquaintances. I really enjoy how easy it is to find and click savings.
16. [R40] JCPenney 1/5 · US Online Orders: Extremely disappointed with JCPenney’s online order and customer service. My orders has been showing “In Transit” since June 1, even though it actually arrived at the store on June 5. Today is June 12, and I still cannot pick up my orders because the store has failed to update its system to clients to show that it has arrived and ready to pick up. I have contacted customer service
17. [R54] JCPenney 1/5 · US Terrible Customer Service and Unreasonable: I have purchased items from JC Penney online for many years and never have had missing items from my shipment. They were running a sale on towels of by one and get two free. When my box arrived there were four missing bundles of towels from my order. I called customer service and asked them to send me the missing wash cloths and the agent said I could o
18. [R80] Safeway Deals & Delivery 5/5 · US Short deadline delivery: Rachel moved mountains to get my order completed and delivered to my boat dock in time for our departure. She even delivered it herself in her own van. An outstanding job all around!
19. [R92] Safeway Deals & Delivery 5/5 · US EASY: CURBSIDE PICK UP IS ALWAYS PROMPT AND PROFESSIONAL ESPECIALLY TASHA SHES SUCH SWEET INDIVIDUAL LOVE HER
20. [R83] Safeway Deals & Delivery 5/5 · US Delivery plus: I’ve had the best luck with ordering thru the Safeway app