Safeway Deals & Delivery
The Safeway app offers significant savings and convenience for grocery shopping, pickup, and delivery, but it is plagued by frequent bugs, a confusing user interface, and issues with in-store functionality.
The Safeway app is highly valued by many users for its ability to provide substantial savings through digital coupons and reward points, as well as the convenience of grocery pickup and delivery services. However, a significant portion of recent reviews highlight persistent technical issues, a cluttered interface, and difficulties with core features like coupon clipping and search, often making in-store use frustrating.
What users like
What users complain about
- Frequent bugs and technical glitches hinder functionality, especially search and coupon clippingR9R11R15R29
- User interface is often confusing, cluttered, and difficult to navigateR1R10R24R31
- In-store experience is poor due to weak Wi-Fi, difficulty scanning, and constant login/store selection promptsR8R18R26R27
- Coupon clipping process is cumbersome and time-consuming, with deals often disappearing or being hard to findR5R12R24R130
- Search results are often irrelevant or include too much sponsored contentR1R200
- Lack of essential features like dark mode, aisle numbers, and better list managementR23R52R76R100
- Issues with VPN compatibility and privacy concernsR91R143
Latest update · v2026.21.1
What the developer says changed (the verdict above weighs this against what reviewers report):
Thanks for using the Safeway app! We’ve made some improvements so it’s even easier for you to plan, shop and save.
Recurring themes
Who it's for
This app is for Safeway shoppers who prioritize saving money on groceries through digital coupons and reward programs, and those who frequently use or plan to use curbside pickup or delivery services R3R14R34R47. It is not recommended for users who expect a seamless, bug-free in-store experience, or those who are easily frustrated by cluttered interfaces and frequent technical issues R1R9R15R31.
Evidence note: The recent reviews skew significantly negative (46% negative), which contrasts sharply with the lifetime rating of 4.77. This indicates a recent decline in user satisfaction, likely due to new bugs or design changes. The developer's notes are vague, claiming 'improvements' which contradict many recent user reports of increased issues.
Frequently asked
Does the Safeway app help save money?
Is the Safeway app easy to use for shopping and deals?
Are there issues using the Safeway app in-store?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Savings!: Love to clip the weekly coupons in the for u deals and the point system that accumulates each purchase. Really helps with the cost of groceries!
- [R16] Savings: I love the option of getting deals that saves you lots of cash.
- [R34] Great savings tool: The app has literally helped me save hundreds of dollars over the course of a few years. I’m very grateful for Safeway being devoted to offering savings to our communities. I always share the benefits of the app with friends and new acquaintances. I really enjoy how easy it is to find and click savings.
- [R47] Game Changer: I find the Safeway app more engaging than popular gaming apps due to the tangible rewards, including fuel discounts, versatile savings incentives, and convenient pickup or delivery options. While there is a slight learning curve, the significant value provided makes it well worth the effort. The extensive features demonstrate a clear understanding of diverse customer needs, and I par
- [R7] Short deadline delivery: Rachel moved mountains to get my order completed and delivered to my boat dock in time for our departure. She even delivered it herself in her own van. An outstanding job all around!
- [R13] Delivery plus: I’ve had the best luck with ordering thru the Safeway app
- [R14] Love it: This all is easy to use and nicely intuitive. Yes, there’s a learning curve, but it’s impressively short. I use the app weekly to order groceries to pick up, which I absolutely love. Saves me so much time. Wish it could show me amount I’ve spent each week or quarter.
- [R17] EASY: CURBSIDE PICK UP IS ALWAYS PROMPT AND PROFESSIONAL ESPECIALLY TASHA SHES SUCH SWEET INDIVIDUAL LOVE HER
- [R2] Great app!: Items are easy to find. I always know before my trip to the store if anything I need is on sale. I did save a lot of money since downloading the app.
- [R4] Easy to use: Without a doubt, the best app for grocery shopping there is.
- [R6] Shop: I love how easy this app is to use, once I got the hang of it, I haven’t used the pick up and delivery yet, but I plan to give it a try soon.
- [R9] To many bugs: It’s having issues connecting, or updating the items to add for the J4U.
- [R11] Weekly ad not working.: The weekly ad on the Safeway app is not working. It use to work, but one of your updates stopped it from working. I turn off my VPN and it still wouldn’t work. It’s been weeks since I could check my weekly ad. Other features in the app works.
- [R15] App no longer works: Every time I try to log in I get an error saying they’re having technical difficulties and to check back later. It’s been days.
- [R29] Update is buggy: New update and now I can’t search items. Otherwise love the app
- [R1] Now useless: So full of sponsored content that you can't find anything. Example: search for very specific like Ben & Jerry's Dairy Free. Says 9 results but wrong. There are 19. 17 are not matching and sponsored ads. Only 2 are correct results which seems too low. 90% is SPAM.
- [R10] Microscopic font impossible to read: Can’t read without a magnifier even on my 12.9 ipad, if you're going to make it impossible to read on a big screen, at least give us the ability to pinch and zoom! Links in marketing emails STILL don’t open in the app and don’t offer that option on the web page.
- [R24] Good but…: I like the app, for the most part it provides easy to find information/products. I do wish the “clip deals” feature/function were more prominently placed, it’s not always clear if I’m adding to a cart (which I don’t want) or clipping the deal, pretty frustrating.
- [R31] Worst App Ever: This is the worst app I have ever seen. It is cluttered, confusing, and full of glitches, esp as it comes to “digital coupons.” Useless, irrelevant popups appear which only tend to add to the cluttered feel and clumsy user interface. Absolutely awful.
- [R8] WiFi in store: It is frustrating to use the app in the store because the Wi-Fi is not very strong and you can’t scan the barcodes to see if you’ve picked up the discount. That’s my biggest frustration. Thank you.
- [R18] If it would work…: My local Safeway has “the worst” service so when inside you can’t get your deals. It’s 2026 not sure why this is a problem. Other than that it’s great.
- [R26] Worse app ever: Works half the time, usually not when I need it in the store. Only use the app to click deals but other trying to prevent using it.
- [R27] Best of the grocery apps: Best of the grocery apps, but I wish it would stop asking me to verify my store, my location, etc. same info every week. You don’t need new information.
- [R5] Trickle in coupons: Remember when you all used to release the coupons for the week on Wednesday? Now you drop a few new ones each day? Really is a slap in the face when I just bought something on Wednesday and now there’s a coupon on Friday.
- [R12] Getting discounts is hard, even for employees: The “ CLIP” function is hard to use. It is not straightforward and requires several steps. The last time I was in, an employee tried to get it to work, had difficulty, and only after a few attempts was able to get me the deal price. Besides that, one staff told me that it did not matter that the phone number I was using was no longer my primary phone.
- [R130] First things first: You want us to use this app to clip coupons and at checkout. And all the rest of it. So put the Coupon Clipper and the User Code right there on the Home Page. It is so annoying having to look for these Everytime. The clipper is just plain confusing to use, and the user code that comes up, a QRcode, is only accepted by the hand scanner never by the scanners used to scan every ot
- [R200] Search never works: The app is great, when it works. And more and more it doesn’t work ever. Sometimes you just want to buy eggs or toilet paper. You type they in search and you go into a weird screen and nothing ever comes up. It happens so much that I quit using. If I am desperate I cbs go to my previously purchase but then I have to scroll through a ton - and during scroll it keeps jumping. Pl
- [R23] No dark mode: Burns my eyes
- [R52] I just wish….: I really appreciate many of the features in the Safeway app, but the Buy It Again list needs more control. I’d like the ability to remove individual items, especially substitutions, discontinued products, or things that no longer appear in search. Some items I simply don’t want to see anymore. For example, it’s difficult having dog and cat food permanently stuck in the list after my
- [R76] No way to filter out certain items: I love Safeway and I don’t drink alcohol but all of my offers seem to be for wine and alcoholic beverages. There is no way to filter those out under diet restrictions. I rarely see offers for foods I actually purchase or items I buy. I have no idea how to change that and wish there was a way to.
- [R100] Add item location please: Love the app because that’s how I create my lists before shopping - I’m not sure why it doesn’t show anymore but when I’m looking for items there’s no aisle number for easy reference and I’ve had a few times I couldn’t find what I was looking for. This is a feature I love about the fry’s app and would be great if you could add.
- [R91] VPN shouldn’t matter.: I’ve used this app plenty in the past with a VPN on. Zero issue since you know, I can put the store I’m trying to find in the app if I want. Now though I can’t use it while my VPN is enabled. I already have been phasing out giving safeway my business at all, but this sure as hell is making it easier when you make me trying to clip a coupon inconvenient because I have to turn
- [R143] Invasion of privacy: The ap sucks. You do not need to know my location to sell me groceries. Why are you selling my info? If you can’t use the ap with a VPN, you’re intentionally misleading and using my information for nefarious activities.
- [R40] Annoying workflow: Please stop requiring me to choose a store EVERY TIME I open the app, even when I’m opening it to say I’m on the way to a pickup. If you want to confirm my store before I start a cart, fine. But this constant prompting is so aggravating!
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store