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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Email vs Microsoft Outlook

Email 4.5★ · Free to download 55
Winner Microsoft Outlook
Microsoft Outlook 4.8★ · Free to download 85

Microsoft Outlook is the more reliable and feature-rich email client, consistently praised for its stability and comprehensive functionality, while Email (Edison Mail) suffers from frequent glitches and connectivity issues.

Full reviews: Email · Microsoft Outlook

Microsoft Outlook offers a highly reliable and efficient email experience, particularly for work and managing multiple accounts, despite some minor complaints about ads and search. Email (Edison Mail), while appreciated for its clutter-free interface and privacy features, is plagued by persistent issues like disconnections, slow performance, and broken search functionality.

Head to head

Reliability and Performance edge: Microsoft OutlookR1R3R4R9
Email Email (Edison Mail) users frequently report issues with the app disconnecting, requiring constant re-login, and experiencing slowness, freezing, and emails failing to load or send R1R3R4R9. Some users also note emails disappearing or not syncing correctly R30.
Microsoft Outlook Microsoft Outlook is widely praised for its reliability, efficiency, and smooth performance, with users describing it as "very efficient, no glitches or delays" and "reliable software" . While some users report occasional slowness in downloading emails or search, these seem less pervasive than Email's issues R73.
Features and Functionality edge: Microsoft OutlookR4R5R8R13
Email Email (Edison Mail) is appreciated for its ability to combine multiple email accounts, a clean UI, and features like one-click unsubscribe and sender tracking prevention R5R8R38. However, its search function is consistently criticized as "useless and broken" R4R13R24R25. Users also report issues with badge counts, attachments not loading, and drafts disappearing R13R15R30.
Microsoft Outlook Microsoft Outlook users value its comprehensive features for work, including calendar integration (though some report sync issues) and robust email management . It's seen as a good tool for managing multiple businesses and organizing emails . Some users desire better multi-tasking and improved search within folders .
Ease of Use and User Interface edge: Microsoft OutlookR5R7R28R36
Email Email (Edison Mail) is generally described as having a clean UI and being easy to understand, especially for combining accounts R5R36R38. However, some users find it difficult to use certain actions like swipe gestures and express a desire for it to be more like Gmail R7R28. Dark mode appearance for pinned emails is also cited as a flaw .
Microsoft Outlook Microsoft Outlook is frequently praised for being easy to use, simple, and having a good layout . Users find it helps organize their lives and makes email management straightforward . However, some find the automatic filtering and focused inbox confusing, leading to emails going missing .
Notifications and Alerts tieR4R15R39R73
Email Email (Edison Mail) users report significant issues with notifications, including not receiving actual notifications, only badge counts, or having to open the app to fetch new messages R4R15R39.
Microsoft Outlook Microsoft Outlook users also experience problems with notifications, describing them as "extremely unreliable" and sometimes not receiving sound alerts or having them disappear quickly from the lock screen R73R75.
Ads and Monetization tieR6R23R67R79
Email Email (Edison Mail) users are annoyed by regular pop-up ads asking them to upgrade to the premium version, even after having used the app for years R6R23.
Microsoft Outlook Microsoft Outlook users express strong dissatisfaction with the introduction of ads, particularly seeing them as the "top email in my inbox" R67R79.
Customer Support edge: EmailR26R34R38R53
Email Email (Edison Mail) support receives mixed reviews. Some users praise the support team for quick responses and detailed solutions R26R38R53. However, others report that support does not reply to emails about issues or takes a very long time R34.
Microsoft Outlook Reviews for Microsoft Outlook do not frequently mention customer support, suggesting it is either not a common pain point or not a standout positive feature.
Pick Email if

Pick Email (Edison Mail) if you prioritize a clean interface and features like one-click unsubscribe and sender tracking prevention, and are willing to tolerate frequent glitches and unreliable performance for these benefits R5.

Pick Microsoft Outlook if

Pick Microsoft Outlook if you need a highly reliable, efficient, and feature-rich email client for managing multiple accounts, especially for work, and value its strong organization capabilities and overall stability .

Evidence note: Email (Edison Mail) has a significant number of recent negative reviews detailing critical functionality issues, which contrasts with its higher lifetime rating. Many of the positive reviews for Email are generic or short, while the negative ones are detailed and consistent. Microsoft Outlook has a much larger volume of ratings, with a strong positive skew despite some recent complaints about ads and notifications.

Frequently asked

Does Email (Edison Mail) have a free version?
Yes, Email (Edison Mail) is free to download and offers many features in its free version, though users report pop-up ads encouraging upgrades R6R23R30R36.
Are there issues with notifications in Microsoft Outlook?
Yes, some Microsoft Outlook users report that notifications are unreliable, sometimes not working, disappearing quickly from the lock screen, or lacking sound alerts R73R75.
Is the search function reliable in Email (Edison Mail)?
No, many users find the search function in Email (Edison Mail) to be "useless and broken," often failing to find specific emails or performing poorly for older messages R4R24R25R27.

What reviewers actually said

Built only from these 110 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Email 1/5 · US Email: Disconnected me and can’t get back on
  2. [R3] Email 3/5 · US Overall an okay app: I’ve had this app for years now and it doesn’t let me send out emails however I still receive everything so I have to have more than one email address to send emails but if that was fixed I’d give this 5 stars.
  3. [R4] Email 2/5 · US Slow, Glitchy: I’ve reviewed this app before and got a response that didn’t make sense. I have used this app for quite a few years, I upgraded to the Edison Mail + and it’s no better. It slow most of the time, glitchy and non responsive when searching and trying to open a past email and constantly gives me alerts that I have email when I don’t. I only check email on my phone 98% of the time.
  4. [R9] Email 3/5 · US Used to be the best: Was working great until I updated it. Now every time I open the app, I need to re-login. It’s frustrating because I have missed a few important emails due to not being logged in. I have been using this app for a few years now. Everything has been working fine unfortunately I have to reinstall and add another Mail app because I cannot afford to miss work notifications.
  5. [R5] Email 5/5 · US Better than the Apple mail!: I wanted a new email app because I was getting glitches with the Apple mail app. The largest issues for that for me was that many of my emails, usually from larger businesses, would take forever to load, and that Apple kept on changing the swipe functions on me. I then went to download Gmail, but my phone OS didn’t support it unfortunately. That led me to this app, E
  6. [R8] Email 5/5 · US Wonderful App: Very pleased with features
  7. [R13] Email 2/5 · US App was great: I keep having issues as of late. Attachments won't load, app freezes when searching for an email. I've had to uninstall several times. This app used to be great and my go to for email for years. I'm starting to look for alternatives.
  8. [R7] Email 2/5 · US Difficult to chat: Well it difficult for me to see and chat because I have use the Gmail since my childhood so can you please do something about it to be like the Gmail feathers??!
  9. [R28] Email 2/5 · US Hard to use some actions: Really hard to use slide right and left actions to mark as read/archive emails - the app, instead of detecting right or left actions tries to pull down to refresh. Added one star back since the app free.
  10. [R36] Email 3/5 · GB Customisable and easy to use: I love the email app but there are a few issues i encountered. Where should I start ..at first glance the app makes email easy to understand and respond to. Its not like the modern mail apps with all the fancy bells and whistles but its great for a basic mail app thats free with a premium optioh. The app made it easy to clear the clutter of log in emails and emoji s
  11. [R15] Email 3/5 · US Badge Count Wrong: Badge count never accurate despite trying multiple fixes and adjustments.
  12. [R39] Email 3/5 · GB Notification issue: Edison is a great app overall but I don’t seem to get notifications. I notice a badge count alerting me of new emails but I don’t get actual notifications. Only after I open the app does it fetch new messages. I deleted and reinstalled the app and it seemed to fix it but only temporarily.
  13. [R73] Microsoft Outlook 1/5 · GB Too slow: Far too slow downloading emails, constantly crashing and still no notifications or sound alerts
  14. [R6] Email 3/5 · US Edison pop ad: Ever since the new update , I’m getting Edison Mail pop-up ads regularly asking me to upgrade. Is there anyway to stop it? It’s annoying. I’ll change my rating to 5 stars if you disable it.
  15. [R23] Email 4/5 · US Pop up ad: Love the app. However, I will delete it the next time I receive a pop up ad when I launch the app. Thanks
  16. [R67] Microsoft Outlook 1/5 · GB Top email in my inbox is an ad: Why is the top email in my inbox now an ad. This has ruined outlook so am now moving away from them to Gmail.
  17. [R79] Microsoft Outlook 1/5 · GB Adds: You have integrated adds even i to mail system. The whole world is full of adds. If I see an add of a company I avoid it at all costs! You are terrible
  18. [R26] Email 5/5 · US Great Response to Tech Issue: Sent a request to Support regarding a tech issue with my email that kept timing out and requiring to me to sign back in with login credentials multiple times a day. There was a detailed analysis within which a solution was provided that proved to be the key to eliminating my issue.
  19. [R34] Email 1/5 · US Terrible: They don’t reply to emails about issues with their app
  20. [R38] Email 5/5 · US Happy with Edison: I've been using the app for a few weeks now on my iPhone and iPad. I wanted an app to combine my three email accounts into one access point. Edison has done that very well. I like the clean UI and many features are available in the free version. I had an issue with my Microsoft account which was a Microsoft change issue not caused by Edison. Their support team was great in getti
  21. [R53] Email 4/5 · GB Very clear and easy to use: I really like this app and the clarity of its presentation which makes everything very easy to categorise and keep tidy. I recently had an issue with not being able to show the date format as I wanted and the developer resolved this very quickly. One of my go to apps. Thank you
  22. [R30] Email 3/5 · GB Drafts disappearing: The free version has been great for my basic needs on iPad. However, the body of my emails saved in drafts disappears. I write an email - filling in to, from and Subject - then tap cancel, then save as draft. The email is listed in my drafts but the body text is missing. I have checked in archive ( not there ) and in drafts for each account individually. This is a real problem
  23. [R75] Microsoft Outlook 1/5 · GB Notifications broken!: Notifications are extremely unreliable. Sometimes they work, but most of the time they don't. Even after adding the app to my Focus exception list, I still don't receive notifications for new emails. And even when I do receive a notification, it disappears from the lock screen almost immediately, making it easy to miss. An email app without dependable notifications defeats i
  24. [R24] Email 3/5 · US Does an OK job, search is horrible: Does a good job combining all my emails into one app but the search functionality is terrible.
  25. [R25] Email 1/5 · US Long-standing issues still not fixed: *****SEARCH function totally useless and broken, seems to do a complete wildcard search query rather than the actual WORDS and STRING I'm looking at. Who is developing this app?!?****** It now keeps asking if I want to block calls from random emails? why? Other issues: Have to open email twice for it to be read. Swiping to open email results in massive del
  26. [R27] Email 3/5 · GB Email thread limits: App is good, however the 500 thread limit for emails is frustrating if like me, you have a very busy inbox. They say that you can search for old emails but that never works.

Synthesized from 110 recent App Store reviews · updated July 2026 · View on the App Store