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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

McDonald's vs Chick-fil-A

McDonald's 4.8★ · Free to download 40
Winner Chick-fil-A
Chick-fil-A 4.9★ · Free to download 75

Chick-fil-A's app provides a smoother, more reliable ordering experience and better customer service, despite some recent update issues, making it the preferred choice over McDonald's.

Full reviews: McDonald's · Chick-fil-A

McDonald's app is plagued by severe performance issues, including slow loading times, frequent crashes, and login problems, making it frustrating for users. Chick-fil-A's app generally offers a quick and easy ordering process with good rewards, though recent updates have introduced some bugs and design complaints.

Head to head

Features and Functionality tieR7R8R63R67
McDonald's McDonald's app users appreciate the deals and rewards that help them save money, but they report significant limitations. The app often fails to store orders, making it difficult to prove purchases if kiosks run out of paper R7. Users also desire features like pre-setting orders to send when near a restaurant R8.
Chick-fil-A Chick-fil-A's app is praised for being easy to use for ordering and managing rewards . However, some users find the interface confusing and busy, with hidden sections R63. Recent updates have caused issues with selecting or searching for stores and managing delivery addresses . There are also complaints about unwanted games and pop-ups R67.
Ease of Use and Performance edge: Chick-fil-AR1R2R5R9
McDonald's The McDonald's app is consistently criticized for being extremely slow, taking minutes to load or register taps R1R5R9R10. Users frequently report being logged out R2R31 and experiencing crashes or freezing . Many find it faster to order directly at the drive-thru .
Chick-fil-A Chick-fil-A's app is generally considered quick and easy to use for ordering . However, some users have reported the app being slow and glitchy, with orders being cancelled but still charged . Recent updates have caused issues with the camera for mobile orders and prevented the app from working or displaying stores . Login issues have also been reported .
Reliability and Order Accuracy edge: Chick-fil-AR6R18R20R28
McDonald's McDonald's app users frequently encounter issues with invalid codes R18R28 and points disappearing R20. Pre-ordering through the app often doesn't save time, with long waits at the store even when there are no other customers R6. Some users report not receiving what they ordered .
Chick-fil-A Chick-fil-A generally receives praise for accurate and fast service . However, some users report receiving incorrect orders, such as a grilled deluxe instead of a spicy chicken deluxe , or an unsweetened tea instead of a sweet tea due to app errors . Issues with delivery orders having missing items are also noted R64.
Rewards and Value tieR11R15R31R35
McDonald's McDonald's app is valued for helping users save money and making meals affordable R11. However, users complain that points and deals cannot be redeemed simultaneously R15. There are also reports of point costs increasing R31R35 and deals decreasing in value over time, seemingly tracking user behavior . Some offers are not available in certain areas .
Chick-fil-A Chick-fil-A's app offers great rewards and bonus awards . However, some users note that the point cost for items has increased and that point values for similar-priced items can be inconsistent . Delivery through the Chick-fil-A app does not always apply DashPass perks unless a minimum order of $12 is met, unlike ordering directly through DoorDash .
Customer Service and Support edge: Chick-fil-AR3R21R58R64
McDonald's McDonald's app users report poor customer service, with issues like being denied payment with change R21 and general dissatisfaction with staff at locations R58. For delivery issues, the app directs users to a 1-800 number for the delivery app rather than providing direct support R3.
Chick-fil-A Chick-fil-A is widely praised for its outstanding customer service, friendly staff, and kindness R65. However, the in-app chat for problem resolution is described as not great, with issues like text screens reloading and no proof of refunds R64. Some users report that stores and corporate are unhelpful when orders are wrong and that refund processes can be stuck in redirect loops .
Pick McDonald's if

You are on a very limited budget and prioritize saving money through deals, even if it means dealing with a slow and buggy app R11.

Pick Chick-fil-A if

You value consistent quality, fast and friendly service, and a generally easy-to-use app for ordering and rewards, despite some recent update glitches .

Evidence note: McDonald's reviews are overwhelmingly negative regarding app performance, while Chick-fil-A's reviews are generally positive about service and app ease, with recent complaints focused on specific bugs from updates.

Frequently asked

Which app is faster for ordering?
Chick-fil-A's app is generally much faster and easier to use for ordering, with many users praising its quick service . In contrast, McDonald's app is widely criticized for being extremely slow, taking minutes to load or process orders R1R5R9R10.
Do both apps have good rewards programs?
Both apps offer rewards programs, but Chick-fil-A's is generally seen as more consistent and user-friendly, providing great awards and sometimes bonuses . McDonald's app also offers deals that help users save money R11, but users report issues with points disappearing R20, codes being invalid R18R28, and point costs increasing or deal values decreasing over time R15R31R35.
Which app has better customer service for issues?
Chick-fil-A generally receives high praise for its outstanding in-store customer service and friendly staff R65, although its in-app chat support for problem resolution is described as not great with issues like text screens reloading and no proof of refunds R64 and some users report issues with refunds getting stuck in loops . McDonald's app users report poor customer service at locations R58 and the app directs them to a 1-800 number for delivery app support rather than providing direct assistance for order issues R3.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] McDonald's 2/5 · US Limited Capability: If you log and order in with kiosk and the machine is out of paper you are out of luck proving your order other than showing the funds were taken out of your account. This app should store your order.
  2. [R8] McDonald's 5/5 · US Ideas for added features: I find myself limited with the app because I’m always driving when I’m thinking of stopping by a McDonald’s. It would be nice to be able to have an order ready to go so that when I get close to the restaurant, I can just send it. In other words, let me have a list of menu items. I can favorite, have them in an order and then just send it to whatever the closest McDonald’s
  3. [R63] Chick-fil-A 3/5 · US Interface is confusing: There’s a lot of hidden parts and some aren’t clear unless you scroll but it’s not clear right away that you’re supposed to. The app just seems too busy.
  4. [R67] Chick-fil-A 1/5 · US Annoying and idiotic: How about you focus on making an app that works before you put stupid little games in the app
  5. [R1] McDonald's 1/5 · US App sucks: Takes WAYYYY too long to load anything at all I’ll miss out on certain things
  6. [R2] McDonald's 4/5 · US Simple and Quick: Love how easy it is to place an order accurately, just wish it didn’t log me out every time I exit the app.
  7. [R5] McDonald's 5/5 · US The app is way too slow.: This a multi million dollar company and tell me why it’s a genuine PAIN to place a mobile order through this app. With all the money this corporation makes they should be able to improve the quality of their app, LET ALONE the quality of their food and raising prices. McDonald’s used to be a convenient fast food restaurant where you can get meals for cheap. Cheap quality
  8. [R9] McDonald's 3/5 · US SLOW: Painfully slow
  9. [R6] McDonald's 3/5 · US Always a wait: I use the app to order ahead of time, but I still have to wait for 20 minutes when I’m at the store. I don’t understand what the point of pre-ordering my food is if I’m still just gonna have to sit here. And there’s literally no one in the store or in line. I am the only customer and it’s taking 20+ minutes.
  10. [R18] McDonald's 3/5 · US Not working: I’ve used this app for a couple of years and within the last 2-3 months McDonald’s Restaurants have not been accepting the codes given to me by the app. I’ve updated the app and still the same issue.
  11. [R20] McDonald's 5/5 · US McD’s App Drops Reward Points for no Reason: I’ve had this app for a couple of years now and every 6 months or so, out of nowhere, my earned Rewards Points just stop off and disappear. The first time the McD’s help team wasn’t too helpful with their so-called fixes after much back and forth. I finally found a fix myself by deleting the app, downloading a new app and registering for a new account.
  12. [R28] McDonald's 1/5 · US Buggy mess: By far the trashiest app of nearly any corporation. Constant bugs, glitches, wrong codes given, all because they’re trying to be too fancy with the app before making it even functional. Makes sense when you see who runs the company though
  13. [R11] McDonald's 5/5 · US McDonald’s app: I use this app everyday and I love it I’m on a limited budget and this help me save everyday I eat there and makes it very affordable
  14. [R15] McDonald's 3/5 · US Points and rewards: I feel as if though points and rewards should be able to be redeemed at the same time, the POINTS are my MONEY and the deals are what you offer. Sonic has this figured out, why haven’t you?
  15. [R31] McDonald's 1/5 · US On God might be the worst fast food app ever: Never loads, always signs you out, freezes randomly, loading screens can last anywhere from 2 seconds to 2 whole minutes, the deals are buggy, and they just raised the point system by like 500pts for everything. If this wasn’t the BUGGIEST fast food app on the App Store I could look past the other things but for a multi BILLION dollar company and argua
  16. [R35] McDonald's 5/5 · US Lower the point cost: Bring back 1500 mcchicken
  17. [R3] McDonald's 3/5 · US Not for delivery: If you want delivery it’s much safer to order through one of those apps (Uber Eats, DoorDash, etc.) directly so if anything is wrong with your order you can have it quickly fixed. McDonald’s app just gives you the 1-800 number for the delivery app.
  18. [R21] McDonald's 3/5 · US Unfair: I placed an order via drive-through today, July 8, 2026 and was told I could not pay with change when I approached the pay window. Last time I checked money is money and if that’s what you have to be able to pay something you should be allowed to pay with whatever any form of payment such as card,tap, cash, coin . I already had counted it and bagged it individually to make it easier to b
  19. [R58] McDonald's 1/5 · US Terrible customer service: Terrible workers at every location I’ve ever been to yall hire just any random person off the side of the road can’t even get a order correct which is just sad
  20. [R64] Chick-fil-A 2/5 · US Terrible chat for problem resolution: I used the app to do a delivery order and one of my items was missing and so the app directed me to use the chat feature. The resolution with the chat was not great because it promised to refund my money in 3 to 5 days. But I have no proof of that and no confirmation and while I was trying to chat with the chat bot. The text screen kept reloading every few sec
  21. [R10] McDonald's 1/5 · US More sluggish than dial up: The app takes a very long time to load anything. Tapping an option takes another 30 seconds before it registers the hit box and then another minute to load. The app is more sluggish than a dial up connection from the 90s.
  22. [R65] Chick-fil-A 5/5 · US Outstanding service and kindness: Even though this place was extremely busy , our food was served within minutes. The servers kept coming around asking customers if they wanted refills on drinks. Plus, the food was outstanding. Great experience…. I wish I didn’t live four hours away.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store