Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

lululemon vs Nordstrom

lululemon 4.9★ · Free to download 60
Winner Nordstrom
Nordstrom 4.9★ · Free to download 85

Nordstrom offers a more reliable and user-friendly app experience with superior customer service and return policies, making it the better choice despite both apps being free to download.

Full reviews: lululemon · Nordstrom

While both lululemon and Nordstrom offer free shopping apps, Nordstrom provides a more consistent and less frustrating user experience, particularly regarding app stability, customer support, and return policies. Lululemon users frequently report app glitches and issues with inventory and delivery, which detract from their shopping experience.

Head to head

App Performance & Ease of Use edge: NordstromR1R27R15R52
lululemon Many lululemon users find the app frustrating due to frequent resets to the home screen, repetitive opening animations, and slow loading times R1R27R15R52. Issues with images not loading, glitches during checkout, and difficulty logging in are also common complaints . Some users also note the app takes up a significant amount of storage .
Nordstrom Nordstrom's app is generally praised for being easy to navigate and intuitive, making shopping and purchasing seamless R68. However, some users report the app freezing, glitching, or being difficult to sign in . A few find the organization overwhelming or not intuitive for finding specific information like account balance .
Product Availability & Shopping Experience edge: NordstromR3R46R12R71
lululemon Lululemon users frequently express frustration over limited available sizes and items being out of stock, leading to canceled orders R3R46. Some also dislike the lack of advanced filtering options, making it hard to find specific items or sizes R12.
Nordstrom Nordstrom offers a wide selection of brands and items, with users appreciating the ability to find what they need R71. The app is noted for its helpful filtering and outfit boards . However, some wish for more styles and brands in certain categories, like formal dresses, and note that some items are drop-shipped, potentially leading to better prices directly from brands .
Delivery & Order Fulfillment tieR6R24R54R7
lululemon Lululemon customers report inconsistent and slow delivery times, often blaming the use of carriers like FedEx R6R24R54. There are also significant complaints about missing items in packages and orders arriving with security tags still attached R7R48R50.
Nordstrom Nordstrom generally receives praise for quick shipping and convenient pickup services . However, some users report slow or inconsistent deliveries and issues with packages being lost or arriving empty . There are also complaints about specific shipping companies like OnTrac .
Customer Service & Returns edge: NordstromR20R36R42R48
lululemon Lululemon's customer service receives negative feedback for being unhelpful with issues like wrong addresses, gift card problems, and denying claims for missing items R20R36R42R48. Users also report a change in return policy, making returns difficult after 30 days .
Nordstrom Nordstrom is widely lauded for its exceptional customer service and hassle-free return policy, which is often cited as a primary reason for customer loyalty R62R68R85. However, some recent reviews indicate a decline in service quality, with issues like receiving used items or customer service errors affecting orders .
Product Quality & Value edge: lululemonR2R8R9R11
lululemon Lululemon products are consistently praised for their high quality, comfort, and durability, with many users stating they are 'worth every penny' despite being pricey R2R8R9R11.
Nordstrom Nordstrom is known for offering quality items and a curated selection R85. While many appreciate the value, some users note a recent slip in quality for certain attire and suggest that similar items might be cheaper elsewhere .
Pick lululemon if

you prioritize high-quality, comfortable, and durable athletic wear and are willing to overlook potential app performance issues, inventory frustrations, and inconsistent delivery experiences R2R8.

Pick Nordstrom if

you value a generally smooth and intuitive app experience, exceptional customer service, and a very flexible return policy, even if some deliveries might be inconsistent or you find better prices directly from brands R62R68.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The evidence for Nordstrom's customer service and return policy is overwhelmingly positive, with only a few recent negative experiences noted. Lululemon's app performance and delivery issues appear to be more widespread and consistently reported.

Frequently asked

Is the lululemon app free to download?
Yes, the lululemon app is free to download, despite one user mistakenly believing they had to pay to download it R10.
How is Nordstrom's return policy?
Nordstrom is widely praised for its incredibly fair, easy, and hassle-free return policy, which is a significant reason many customers choose to shop there R62R68R85R113.
Does the lululemon app have issues with animations?
Yes, several lululemon users find the app's frequent and repetitive opening animations frustrating, especially when the app resets to the home screen after switching apps R1R27.
Are there issues with lululemon order fulfillment?
Yes, lululemon customers report problems such as receiving items with security tags still on, missing items from packages, and orders being canceled due to no stock R7R48R50R46.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] lululemon 1/5 · US Too many unnecessary animations: I really like lululemon products, but the app experience is frustrating. Every time I switch to another app and come back, it resets to the home screen and makes me sit through the opening animations again. If I was browsing a product or checking my cart, I have to start all over. The animations look nice the first time, but they become annoying when they play rep
  2. [R27] lululemon 4/5 · US Good! One minor thing I wish could be changed: The app is good and easy to use. The only reason it’s not 5 stars is because every time you flip between apps and come back, even if it’s only been a few seconds, the app takes you back to the home page and you have to sit through the opening animations all over again. It’s cumbersome. Otherwise love the app and love the products.
  3. [R15] lululemon 3/5 · US Stalls: App stalls a lot loading lately
  4. [R52] lululemon 1/5 · US The worse app known to man: The lululemon app sucks. It WILL not load, ever. Do better
  5. [R3] lululemon 3/5 · US Limited available size: Every time I found something I liked they only had in 1 or 2 sizes. Like they don't have any inventory in stock.
  6. [R46] lululemon 1/5 · US Never in stock: Two purchases that were canceled because of no stock when it was showing at time of purchase. So disappointing
  7. [R12] lululemon 3/5 · US Please improve your filters!: Sizing is always a mixed bag when ordering clothes. The app would be great if I could filter on keywords or the size someone ordered (at a minimum). Ideally I could filter on height and weight so I can make sure I order the correct size. Not sure why the app is so limited with its filter.
  8. [R71] Nordstrom 5/5 · US Good online store: Item all brand available
  9. [R6] lululemon 3/5 · US Tracking information: Every time I place in order the tracking information is so late. Sometimes items arrive in two days sometimes four but tracking information is not available.
  10. [R24] lululemon 2/5 · US Good app but wayyy to slow for delivery: I know the delivery isn’t technically lululemons fault but they need to stop using Fedex. Everything I buy is always delivered wayyy past the time it’s said it was supposed to be delivered by and it is very frustrating. I just ordered 2 things and it told me it was supposed to arrive yesterday but now it’s arriving in 2 days and this has already happened wi
  11. [R54] lululemon 1/5 · US Shipping: Order is taking way too long. Won’t be here until I am on my trip which makes the order pointless.
  12. [R7] lululemon 1/5 · US Expected more: I ordered shorts and they came with the security tag still on.
  13. [R20] lululemon 1/5 · US Wrong Addresses Not Supported to Correct After Hours: Practically impossible to correct wrong address placed after hours. 60 min cancellation policy thru chat only and no agents are available after hours when people place online orders. Why not enable the 60 min cancellation thru the UI? It is wantedly made hard to deny customers of that option.
  14. [R36] lululemon 1/5 · US Poor customer service: Really bad experience
  15. [R42] lululemon 1/5 · US Premium priced but mediocre app: Please fix your gift card issue if you refund only to the gift card! It doesnt work online, not on PC, not on a phone browser, not on your app! Chatting for half an hour with your “help” desk is a waste of time!
  16. [R48] lululemon 1/5 · US Missing Item: I suggest you all take a video when opening your package. Lululemon sent me incomplete packages for each of my most recent 3 or 4 orders. It reached a whole new level when I opened a package last week, 4 out of 8 items were missing. I called, sent photos of the packages/items, but was told my claim was rejected because they “noticed a pattern” in my record. Shocked me the way they br
  17. [R2] lululemon 5/5 · US My favorite store: Lululemon is literally my favorite store! 🤍 The quality is unmatched, everything fits so well, and the Align collection is incredibly comfortable. I always feel confident wearing their clothes, whether I’m at the gym or running errands. Definitely worth every penny!
  18. [R8] lululemon 5/5 · US Always love lululemon: The fit is as advertised and always comfortable
  19. [R9] lululemon 3/5 · US Love it but there is a downside: The quality is really good, but I hate that it is very pricey
  20. [R11] lululemon 5/5 · US Me encantan sus diseños: Estoy encantada con los diseños y la combinación de calidad y comodidad de las prendas Lululemon
  21. [R10] lululemon 1/5 · US Paying to buy things?: I’m not sure when this happened but now you have to pay just to download the app so you can buy things from them..
  22. [R62] Nordstrom 5/5 · US Best for service and ease of shipping!: Nordstrom is truly the best for everything! And if you have a return, it couldn’t be any easier… no hassles and it’s taken care of immediately. It’s one of the reasons I choose to patronize Nordstrom exclusively. And Tashira in the returns department is fantastic! So genuinely sweet!
  23. [R68] Nordstrom 5/5 · US Great as Always: I have always been happy with how i am treated by Nordstrom. I find the employees kind and helpful when i shop in store. That also transfers to when i use the app. The app is easy to navigate and laid out in a really nice way. Better yet, i find Nordstroms policies to be incredibly fair and helpful! I mostly buy beauty products. Often, i need to return a product that may not hav
  24. [R85] Nordstrom 5/5 · US Quality/Service: Upscale service, a true pride to the community. We appreciate the Nordstrom family and above all, its founder. A leader who based his vision on ultimate service, and although some people abuse your kindness by returning old items due to your incredible policy, some of us truly appreciate the fact that you train your staff to turn our shopping experience into something special/mean
  25. [R113] Nordstrom 5/5 · US Love shopping at Nordstrom: This store has good and classy stuff. Best part of shopping at Nordstrom is return policy.
  26. [R50] lululemon 1/5 · US Online Order: I bought a backpack online. It was sent with the security sensor. Unable to use it since it requires I go to a physical location to have it removed. Leaving on vacation without it since I can’t get to a store before I leave.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store