Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

lululemon vs AE + Aerie

lululemon 4.9★ · Free to download 75
Winner lululemon
AE + Aerie 4.9★ · Free to download 65

For a more reliable app experience and consistent product quality, lululemon has a slight edge, despite its higher price point, while AE + Aerie offers good value but struggles with app functionality and stock availability.

Full reviews: lululemon · AE + Aerie

lululemon generally offers a smoother app experience and high-quality, comfortable products, though at a premium price. AE + Aerie provides good value and a wide selection, but users frequently report issues with app functionality, stock availability, and customer service.

Head to head

App Performance & Ease of Use edge: lululemonR1R27R14R29
lululemon lululemon's app is generally easy to navigate for shopping and tracking orders, but users are frustrated by repetitive opening animations and the app resetting to the home screen when switching apps R1R27R14R29. Some also report issues with images not loading, slow performance, and checkout glitches R4.
AE + Aerie AE + Aerie's app is praised for being easy to use for shopping, ordering, and tracking sales . However, many users experience significant issues with signing in, slow loading times, payment processing errors, and the app freezing or not opening at all . There are also complaints about the app not being optimized for iPad and being useless for UK customers R75R78.
Product Availability & Filtering tieR3R46R12R63
lululemon lululemon users frequently complain about limited available sizes and items being out of stock, leading to cancelled orders R3R46. The app's filtering options are also criticized for being insufficient, making it hard to find specific sizes or styles R12.
AE + Aerie AE + Aerie users consistently report that items are out of stock, especially in larger sizes, both online and in stores R63R70R86. This makes it difficult to purchase desired items, with some users resorting to buying from resellers .
Product Quality & Value edge: lululemonR2R9R11R37
lululemon lululemon products are highly regarded for their unmatched quality, comfort, and durability, with many users stating they are 'worth every penny' despite the high price R2R9R11R37. The fit is consistently praised .
AE + Aerie AE + Aerie products, particularly denim and underwear, are well-loved for their quality, comfort, and good fit, often at decent prices . Users appreciate the value, especially with deals and rewards .
Shipping & Returns tieR17R33R6R24
lululemon lululemon shipping experiences are mixed, with some reporting fast arrivals R17R33 and others experiencing significant delays, incorrect tracking information, or issues with FedEx R6R24. The return policy has recently changed and is now stricter, with a 30-day limit, causing frustration for some customers . There are also instances of items arriving with security tags or missing items .
AE + Aerie AE + Aerie users report issues with incorrect shipping addresses when using Apple Pay and long waits for customer service to resolve these . Estimated shipping dates are often inaccurate, leading to delays for in-store pickup . However, some users report purchases arriving on time and easy returns .
Customer Service tieR13R21R41R20
lululemon lululemon customer service receives mixed reviews. Some users find agents helpful, especially with price adjustments R13, and exchanges are noted as easy R21R41. However, others report poor experiences, difficulty correcting wrong addresses after hours, and issues with gift card refunds R20. There are also serious accusations of claims being rejected and customers being accused of lying about missing items .
AE + Aerie AE + Aerie customer service is frequently criticized for long wait times, unhelpful agents, and difficulty resolving issues, especially with gift cards or price matching without an order number . Some users, however, have had positive experiences with specific agents .
Pick lululemon if

You prioritize high-quality, durable activewear and a generally smooth app experience for shopping, even if it means paying a premium price R2R37R41. You are comfortable with their 30-day return policy and can overlook occasional app glitches like repetitive animations R27.

Pick AE + Aerie if

You are looking for good value in casual wear, especially denim and underwear, and appreciate sales and rewards programs . You are willing to contend with frequent stock issues, potential app performance problems, and possibly frustrating customer service interactions R63R70.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for both apps largely focus on app functionality and stock issues, which aligns with the overall lifetime ratings.

Frequently asked

Is the lululemon app free?
Yes, the lululemon app is free to download, despite one user mistakenly thinking they had to pay to download it R10.
What are common complaints about the lululemon app?
Common complaints about the lululemon app include repetitive opening animations and the app resetting to the home screen, images not loading properly, limited inventory, insufficient filtering options, and occasional checkout issues R1R4R12R13.
Is AE + Aerie available in the UK?
While the AE + Aerie app is available in the UK App Store, many users report it is useless for shopping in the UK because it displays prices in US dollars and lacks UK country support R75R78R81R110.
Do AE + Aerie clothes run out of stock often?
Yes, AE + Aerie clothes, especially popular items and larger sizes, are frequently reported as being out of stock online and in stores, leading to frustration for many customers R63R70R86.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] lululemon 1/5 · US Too many unnecessary animations: I really like lululemon products, but the app experience is frustrating. Every time I switch to another app and come back, it resets to the home screen and makes me sit through the opening animations again. If I was browsing a product or checking my cart, I have to start all over. The animations look nice the first time, but they become annoying when they play rep
  2. [R27] lululemon 4/5 · US Good! One minor thing I wish could be changed: The app is good and easy to use. The only reason it’s not 5 stars is because every time you flip between apps and come back, even if it’s only been a few seconds, the app takes you back to the home page and you have to sit through the opening animations all over again. It’s cumbersome. Otherwise love the app and love the products.
  3. [R14] lululemon 5/5 · US Easy to navigate: This app makes it super easy to shop and purchase as well as track shipments and orders!
  4. [R29] lululemon 5/5 · US Easy: App is easy to navigate.
  5. [R3] lululemon 3/5 · US Limited available size: Every time I found something I liked they only had in 1 or 2 sizes. Like they don't have any inventory in stock.
  6. [R46] lululemon 1/5 · US Never in stock: Two purchases that were canceled because of no stock when it was showing at time of purchase. So disappointing
  7. [R12] lululemon 3/5 · US Please improve your filters!: Sizing is always a mixed bag when ordering clothes. The app would be great if I could filter on keywords or the size someone ordered (at a minimum). Ideally I could filter on height and weight so I can make sure I order the correct size. Not sure why the app is so limited with its filter.
  8. [R63] AE + Aerie 3/5 · US Always out of bigger sizes: I love aerie so much, and do all of my underwear shopping here, they’re the most comfortable ever. The problem is, they’re not meeting the demand for xxl size in either online or not at all in store bc they only stock up to xl. Love the hoodies and leggings and bike shorts too, but still I have the same problem not having anything available in my size. If they’re sellin
  9. [R2] lululemon 5/5 · US My favorite store: Lululemon is literally my favorite store! 🤍 The quality is unmatched, everything fits so well, and the Align collection is incredibly comfortable. I always feel confident wearing their clothes, whether I’m at the gym or running errands. Definitely worth every penny!
  10. [R9] lululemon 3/5 · US Love it but there is a downside: The quality is really good, but I hate that it is very pricey
  11. [R11] lululemon 5/5 · US Me encantan sus diseños: Estoy encantada con los diseños y la combinación de calidad y comodidad de las prendas Lululemon
  12. [R37] lululemon 5/5 · US Love this place!: Good items that last forever! It worth the money investment and these clothes last for a long time! I never thought I would spoil myself on underwear, but man do you have to try their men’s underwear!
  13. [R17] lululemon 5/5 · US Packages: Packages arrive fast!!!
  14. [R33] lululemon 5/5 · US Fast: The app works well in notifications of new colors and it’s fast at getting my orders to my door!
  15. [R6] lululemon 3/5 · US Tracking information: Every time I place in order the tracking information is so late. Sometimes items arrive in two days sometimes four but tracking information is not available.
  16. [R24] lululemon 2/5 · US Good app but wayyy to slow for delivery: I know the delivery isn’t technically lululemons fault but they need to stop using Fedex. Everything I buy is always delivered wayyy past the time it’s said it was supposed to be delivered by and it is very frustrating. I just ordered 2 things and it told me it was supposed to arrive yesterday but now it’s arriving in 2 days and this has already happened wi
  17. [R13] lululemon 2/5 · US First use. Not great.: First time using the Lulu app. Early access sale price showed on item page, but did not reflect once the item was in my cart. Glitched when I tried to input my address info and repeatedly erased it. Had to call customer service and place the order at full price with a promise of a price adjustment after my item arrives. Customer service agent was as helpful as I think she wa
  18. [R21] lululemon 5/5 · US Overall experience: I love everything I’ve purchased. It’s so easy to exchange an item. IM HOOKED!!
  19. [R41] lululemon 5/5 · US Reliable and trusted: My favorite brand, easiest app to use, easy returns and exchanges and affordable markdowns. Have items from 10+ years ago I still wear regularly. 10/10 recommend.
  20. [R20] lululemon 1/5 · US Wrong Addresses Not Supported to Correct After Hours: Practically impossible to correct wrong address placed after hours. 60 min cancellation policy thru chat only and no agents are available after hours when people place online orders. Why not enable the 60 min cancellation thru the UI? It is wantedly made hard to deny customers of that option.
  21. [R10] lululemon 1/5 · US Paying to buy things?: I’m not sure when this happened but now you have to pay just to download the app so you can buy things from them..
  22. [R4] lululemon 2/5 · US Imagines never load right: Lulu has been a dominate force for years, but recently quality has gone down just like their app, imagines never show properly, even when I toggle colors they don’t always load, it’s like they want us to look somewhere else
  23. [R75] AE + Aerie 3/5 · GB In US dollars: What's the point in having this in the UK App Store if it's in dollars?! It could be so much better if you could actually shop from it
  24. [R78] AE + Aerie 3/5 · GB Not uk supported: Great app in many ways but what good is it if you can't actually shop on it in the uk?! Update required and quickly AEO.
  25. [R81] AE + Aerie 3/5 · GB Ok: Love this shop, but UK vers of app?
  26. [R110] AE + Aerie 1/5 · GB Useless in UK: Have to use web as on app there is no UK on the country list
  27. [R70] AE + Aerie 1/5 · US Nothing is ever in stock: Whole site is always empty and in stores never have adult sizes. They are running an annoying business model that has specific sales targets, that focus and getting new clothes popular and sold and the most popular clothes sitting out of stock, annoying store, not consumer friendly
  28. [R86] AE + Aerie 1/5 · US Out of stock: Every time I would submit my order, it would come up with an error or would say that the item was out of stock. I would start over and the item still showed. It was available in that size. It would be nice for the website to update items when they are not available.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store