AE + Aerie

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Best clothes on the market: I looooooove Aerie, it’s the best quality, and comfy.
2. [R8] 5/5 · US Recently fell back in love, still have some notes…: I recently wandered into an Aerie store on a day out. I completely fell back in love with their products. I shopped at Aerie when I was younger, when they first opened, because I’m getting old by Gen Z standards. I loved them then, but went through a few years of not being able to afford full priced clothing, and some of the cute and style choice
3. [R129] 3/5 · US Still my go to for denim-lacking lately, they are: Hands down, best denim in “the mall” they do a pretty great job isn’t quality fabrics, just wish they would NEVER retire the classics, that’s my only complaint- great basics or the very best denim fits aren’t always available
4. [R35] 5/5 · US Best denim: True size
5. [R5] 5/5 · US Nice selection of clothing: Amazing deals and coupons
6. [R10] 5/5 · US Great shop app: The AE & Aerie app is super helpful in shopping, ordering, paying, choosing shipping options, and seeing when AE and Aerie clothes are on sale! Love it. OH, and the rewards program info it provides is amazing too!
7. [R23] 5/5 · US Great sale: I just bought two whole outfits plus sock and underwear and accessories for under 100 thanks to my 20% discount with my real rewards card. Thanks Ae!!!!
8. [R29] 5/5 · US Great Sales: Got a lot of great deals at Aerie and AE
9. [R13] 5/5 · US Muy buena aplicación: Es muy sencillo y ahorro tiempo para comprar mis productos
10. [R14] 5/5 · US Easy to use: Easy app and great deals on great quality clothes!
11. [R19] 5/5 · US Great: Awesome easy to use
12. [R3] 5/5 · US Love AE: My son wears tall and long and we buy all of his clothes from AE!
13. [R12] 5/5 · US Best store ever: I love AE the jeans are just right I’m a short lady and alway have to fix my jeans but AE brings the option on short love there style of shirt boxer shorts dress everything you can lose with AE
14. [R52] 5/5 · US Big Fan: Couldn’t ask for a better website to get exactly what I want at the best possible price. They do a very good job of sticking with the trends and offering clothes at an exceedingly great price. I was shopping for new baggy pants and found exactly what I wanted at 60% off. Plus they drop the shipping cost if you get it delivered to a store near you. Double plus, I got a discount for my birt
15. [R16] 1/5 · US The sign in flow is broken: I haven’t been able to sign into my account in the app for quite some time. I’ve tried opening the auth page in an external browser, but the redirect back into the app still doesn’t log me in.
16. [R177] 3/5 · US Log in: Not able to login to gain rewards. Password reset was rejected
17. [R34] 1/5 · US Sign-in Screen Never Loads: I have been unable to sign into my AE rewards account for the last month. It just spins and never loads. I’m it even able to enter my info. What is going on?
18. [R111] 1/5 · US Reset password doesn’t work: I can’t login or reset my password
19. [R59] 1/5 · US Out of stock: Every time I would submit my order, it would come up with an error or would say that the item was out of stock. I would start over and the item still showed. It was available in that size. It would be nice for the website to update items when they are not available.
20. [R64] 1/5 · US Website sucks: Your website sucks. Checkout process is painful using Apple Pay. By the time you finally get a clearance to checkout your items are sold out. Happens every time I shop. It’s absolutely an awful experience!!! Has happened more times than not. Fix your system!! If something’s sold out- say it not just block the transaction. Can’t link Afterpay. Can’t pay with Apple Pay. What can you d
21. [R83] 3/5 · US Delay in payment processing: I kept receiving an error message when I submitted my payment for a purchase. It was frustrating. Otherwise I love your products. Typically , I have not had a problem. Returning and purchasing items have been great.
22. [R93] 2/5 · US App & Website Issue: It took 3 days to get my order to process due to an error on your end.
23. [R15] 1/5 · US Nothing is ever in stock: Whole site is always empty and in stores never have adult sizes. They are running an annoying business model that has specific sales targets, that focus and getting new clothes popular and sold and the most popular clothes sitting out of stock, annoying store, not consumer friendly
24. [R236] 1/5 · US Out of stock items: Having to manually remove before checking out, having to start the shopping process over repeatedly.
25. [R354] 3/5 · CA inefficient: I tried ordering merchandise multiple times in the same day but my orders kept getting cancelled because of the availability or, “due to security reasons” Please, if the product is out of stock, DISPLAY THAT ON THE APP. I love the clothes but this is really a problem as it has been ongoing for years.
26. [R262] 3/5 · GB In US dollars: What's the point in having this in the UK App Store if it's in dollars?! It could be so much better if you could actually shop from it
27. [R263] 3/5 · GB Not uk supported: Great app in many ways but what good is it if you can't actually shop on it in the uk?! Update required and quickly AEO.
28. [R251] 1/5 · GB Useless in UK: Have to use web as on app there is no UK on the country list
29. [R253] 1/5 · GB Misinformed & a shambles of a company!: Shame as clothes are very nice, but sizing is completely out, and trying to purchase from the UK or anywhere but America ,… please don’t bother! There sites, and what one can buy from where, is so confusing. Think USA and European sites have merged, probably because European customer services were horrendous to deal with!! Just been sent an out of date dis
30. [R2] 1/5 · US Don’t use Apple Pay: Design didn’t show where its shipping to in order to prioritize one click Apple Pay. Then it’s shipped to the wrong address. Half hour wait for customer service on the phone, while waiting for that 10 minutes to wait for live agent chat. Customer service super nice but policy is to wait 72 hours after delivery to correct this. So I can’t fix this until tomorrow. Just not the s
31. [R4] 1/5 · US Customer Service: Using gift cards can be frustrating when seeking help. You should keep all relevant info, even if the gift card is linked to your account and shows totals and returns, but you still need the actual card details. When asked about price matching a sale from yesterday, she explained that without an order number, they can't match the price due to app issues. I asked if I could email
32. [R86] 1/5 · US horrible: worst customer service ever, not helpful. if i could give zero stars i would
33. [R175] 1/5 · US They don’t accept returns: Customer service is really bad
34. [R73] 1/5 · US Useless: This app does not open whatsoever. I’ve updated, deleted and re-downloaded the app several times with no success. I’ve deleted the app all together. 😡
35. [R77] 2/5 · US Slow: This app is so slow for some reason and completely logged me out when I tried to enter my credit card information
36. [R81] 1/5 · US App not working: It says no internet connection when I have internet connection
37. [R213] 1/5 · US Won’t load: After the last update, it won’t load on WiFi or data.
38. [R21] 3/5 · US Always out of bigger sizes: I love aerie so much, and do all of my underwear shopping here, they’re the most comfortable ever. The problem is, they’re not meeting the demand for xxl size in either online or not at all in store bc they only stock up to xl. Love the hoodies and leggings and bike shorts too, but still I have the same problem not having anything available in my size. If they’re sellin
39. [R137] 2/5 · US High rise jeans: Not everyone can wear high and super high rise jeans. Furthermore what I see in low rise, they never have my size available. Specifically in a low rise jegging.
40. [R176] 1/5 · US Tall girl: I wished all the women jeans came in xlong we would like to buy the cool jeans also (Ae 77 Premium)
41. [R203] 2/5 · US It’s stressful: Shopping with this app is stressful. The urgency and push to make me hurry and purchase makes it hard to shop and I can’t shop in store bc stores don’t carry the extra long jeans.
42. [R189] 1/5 · US Disappointed: I submitted the same purchase a few days ago at a lesser price, and it was cancelled without receiving a warning. Today I’m submitting the same order with a hike o. The price. That’s disappointing, very disappointing!
43. [R204] 1/5 · US Order: Said a cheaper price then when I did check out gave me the jeans more expensive so weird
44. [R369] 3/5 · CA Price up suddenly: Without notice, the price rise.
45. [R403] 3/5 · CA Prices changes once items in your cart: Sneaky.. prices change all the time they tend to go back up once an item is in your cart.
46. [R254] 1/5 · GB Payment issues: There was no option to break down payments into instalments. Also, no option to add points onto club card.
47. [R416] 3/5 · CA It ok: But being able to use multiple methods of payment would be great in on transaction.
48. [R11] 5/5 · US ?: Love the denim only store I can buy jeans on line
49. [R26] 5/5 · US Customer service: Thank you to Natilie Cheyenne and Amy for all your help!
50. [R247] 1/5 · US App doesn’t work: Any time you try to checkout with clothing you want to buy it tells you ‘app error’. Might as well drive to the store unless these guys fix this app.