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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Vida Health vs Health First Colorado

Vida Health 4.6★ · Free to download 40
Winner Health First Colorado
Health First Colorado 4.8★ · Free to download 65

Health First Colorado is the better choice for managing Medicaid benefits due to its generally positive user experience for accessing information and communicating, while Vida Health suffers from significant issues with app functionality and customer service.

Full reviews: Vida Health · Health First Colorado

Health First Colorado offers a generally convenient way for users to manage their Medicaid benefits, access information, and find providers, despite some login and loading issues. Vida Health, however, faces widespread criticism for its buggy app, poor customer service, and perceived role in gatekeeping medication access.

Head to head

Features and Tools edge: Vida HealthR6R9R18R20
Vida Health Vida Health offers tools for tracking food, calories, carbs, protein, fats, and sugar, along with weight tracking R20. Users appreciate the accountability provided by the app and the availability of videos for understanding health goals . However, many users find the food logging feature limited, difficult to use, inaccurate, and lacking the ability to log multiple items or repeat meals R6R9R18R21. The app also lacks step tracking and the ability to add recipes R9.
Health First Colorado Health First Colorado allows users to view their insurance card, find providers, and manage contact information . Some users appreciate the ability to chat with a real person and find dentists easily . The app is also used to check coverage status and due dates for forms . However, users report that the app is often useless for doing anything substantial, requiring calls for information or questions, and lacks a searchable database for covered tests or prescriptions .
Ease of Use and Reliability tieR2R3R15R24
Vida Health Vida Health is frequently criticized for its poor app functionality, including freezing, being clunky, slow response times, and not syncing with Apple Health R3R24. Users find the layout difficult to customize, requiring excessive scrolling to log food R2R15. Many also experience difficulties logging in after updates .
Health First Colorado Health First Colorado users report significant issues with logging in, with the app often returning to the login screen, getting stuck on a white screen, or crashing R61R64R67R70. Users also complain about the PIN not working and the lack of Face ID or saved login options . However, when it does work, users find it easy to navigate and user-friendly .
Support and Communication edge: Health First ColoradoR4R7R12R16
Vida Health Vida Health receives overwhelmingly negative feedback regarding its customer service and provider communication. Users report non-responsive medical associates, ghosting by providers, lack of follow-ups, and difficulty reaching anyone when there's a glitch R4R7R12R16. The AI chatbot is also described as useless .
Health First Colorado Health First Colorado users report difficulty getting ahold of anyone when they call R64. Some users were told there was a chat feature but couldn't find it . However, some positive experiences mention being able to chat with a real person who was very helpful .
Value and Overall Experience edge: Health First ColoradoR1R5R7R11
Vida Health Many Vida Health users feel the service is a 'scam' or 'garbage,' describing it as an unnecessary layer imposed by insurance plans or employers to reduce costs and gatekeep medication R1R7R12R13. This leads to frustration and interruption of treatment R19R25. Despite this, some users find the personalized attention and coaching beneficial for weight loss and diabetes management R5R11.
Health First Colorado Health First Colorado is highly valued by users for providing essential health and dental benefits, with many expressing gratitude for the quality of care and convenience . Users appreciate having their information protected and easily accessible .
Pick Vida Health if

you are looking for a health coaching program with personalized attention for weight loss or diabetes management, and are willing to overlook significant app functionality and customer service issues R5R11.

Pick Health First Colorado if

you are a Health First Colorado member who needs to access your Medicaid information, find providers, or manage your benefits, and value a generally user-friendly interface despite occasional login glitches .

Evidence note: Vida Health's reviews are heavily skewed by users who feel forced into the program by their employers or insurance, leading to strong negative sentiment regarding its perceived role in gatekeeping medication and poor customer service. Health First Colorado's negative reviews primarily focus on technical login issues rather than the core service itself.

Frequently asked

Does Vida Health help with medication access?
No, many users report that Vida Health impedes access to necessary medications, particularly GLP-1s, by creating unnecessary hoops, delaying refills, and even denying prescriptions, leading to treatment interruptions R13R19R25R34.
Can I track food easily with Vida Health?
While Vida Health offers food tracking, many users find it difficult to use, with a limited and often inaccurate nutritional database, no option to log multiple items or repeat meals, and a cumbersome interface requiring excessive scrolling R6R9R18R21.
Is the Health First Colorado app reliable for logging in?
The Health First Colorado app frequently experiences login issues, with users reporting being sent back to the login screen, getting stuck on a white screen, or the app crashing, especially after updates R61R64R67R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Vida Health 3/5 · US Food logging: The nutritional facts are incorrect. If you are someone watching your sodium intake you will get depress, most of the time it’s on the high side as well as the protein. Don’t trust it.
  2. [R9] Vida Health 3/5 · US Decent app, but could use a couple of upgrades.: I like the Vida app, but I wish it tracked my steps, like MyFitnessPal. Instead it wants to know how many minutes I walked, which I’ve never worried about. I walk 4-5 miles every day, but I do it over the course of the day, not in one session. Also, the food diary is good, but not as good as MyFitnessPal.
  3. [R18] Vida Health 3/5 · US App not bad….but: If the food you are trying to add is not already in their data base and you don’t have a bar code, very difficult to enter what you want or need to enter thus leaving you with inaccurate information or trends.
  4. [R20] Vida Health 5/5 · US Great app for tracking food: The food tracking is informative and helps hold you accountable
  5. [R2] Vida Health 4/5 · US Format: This app would be much better if the layout was customizable. I hate scrolling down to the bottom to log food and other stuff.
  6. [R3] Vida Health 3/5 · US Keeps freezing: I don’t know why it keeps freezing. Great potential but it’s frustrating to use. Perhaps a bug fix?
  7. [R15] Vida Health 3/5 · US Program is great, app experience is lacking…: Love my team I’m working with! They’re the best!! That said, the Home Screen on this app needs an overhaul…tracking my food is a HEADACHE due to having to scroll through all the different “goal trackers” I don’t even use. An option to customize this by keeping only the trackers you want and being able to order them according to your needs would be a ga
  8. [R24] Vida Health 3/5 · US Coaching is good but app is buggy: Coaches are good but the buggy app is frustrating to use. Typical problems include not properly syncing with Apple Health, limited food database, etc. But the worst is now it is flooding my chat with auto notifications and messages many times a day about how my blood pressure is great. I had to turn off all notifications, and now I can’t even have a chat conver
  9. [R4] Vida Health 1/5 · US worst service ever: The worst service I’ve ever had in my entire life, nonprofessional medical associates not easy to work with very hard to navigate system and process overall horrible horrible service
  10. [R7] Vida Health 1/5 · US Worst experience ever since I have had health care coverage: The absolute worst i have ever experienced in a health management company. They only care about costs not about patient care or needs being met. No follow ups continued run around. They simply do not care what’s best for the patient! Never recommending this company to ANYONE!
  11. [R12] Vida Health 3/5 · US Issue resolved: When things go well pleasant individuals, however when there is a glitch there is NO ONE to speak with NO recourse at all. Employers partnering with this program are simply looking to reduce costs. It’s not employee friendly. Medication runs out - that’s your problem. They will not allow more than one month refill at a time. Connected with live agent who escalated issue, receive
  12. [R16] Vida Health 1/5 · US First provider ghosted me then sent a text she quit!: I absolutely do not like this app. It’s another layer of decay in our health care system. They don’t want you to see your primary care physician that knows you. I did try to start with someone, because I’m not given a choice if I want help . They were a no show. No responses to my several texts - it was beyond aggravating- definitely not i
  13. [R1] Vida Health 1/5 · US Absolute Garbage: Be prepared to jump through 20 hoops to get anywhere. These people don’t want to help they want to track ALL of your life. I can do this on my own. It’s a scam stay away
  14. [R5] Vida Health 5/5 · US First time: This is my first time using a weight loss program and I have to say I love this app. I love all the tools and the accountability it provides and my health coach Stephani is amazing! So encouraging and positive!
  15. [R11] Vida Health 5/5 · US Agradecida: Es una de las mejores plataformas que ha podido llegar a mi vida, la atención personalizada y la forma tan sutil como van transformando tus hábitos es mágica 🌹
  16. [R13] Vida Health 1/5 · US Terrible: It is awful that you have attached yourself as a requirement to insurance plans to make money off glp1s. This is so unnecessary and the format of having webinars during working hours is extremely inconvenient and unacceptable. This is a waste of time and not necessary. You are impeding on patient’s ability to have resources just to make a dollar and piggy back off a pharmaceutical drug.
  17. [R19] Vida Health 1/5 · US Worst Medical Care Possible: Vida should honestly be ashamed of itself. Completely unethical how they deny medication based on 20 minutes. They are a perfect example of the failure and corruption of the American health insurance industry. Oh and if you tell your assigned RN that they have disrupted your progress through stopping your medication they’ll just drop you and leave you with nothing. Sha
  18. [R25] Vida Health 1/5 · US Ok until it was harmful: I had trouble getting appointments and responses to chats. Then I got some care, enough to get to trade to a large dose of medication but not given enough pills to last until the next appointment. And then the chat was unresponsive again. Working with my primary care doctor to manage adverse effects of suddenly stopping the medication due to lack of support from Vida prov
  19. [R34] Vida Health 1/5 · US Worste company ever: This has been the most terrible experience I have ever had. Their customer service team is non existent, and they prevent you from getting medication you need. Prior to them I could just go to my pcp and they could actually help me. Now they control every aspect of my medical needs, and don’t have anything to do with my actual care. It makes no sense. I will be contacting my h
  20. [R21] Vida Health 3/5 · US Logging food: Wish I could log multiple items instead of individually. Also wish I could repeat meals - I always eat the same thing for breakfast so I wish there was a “log yesterdays breakfast”
  21. [R61] Health First Colorado 1/5 · US Forced PIN code hijacked or blocked: Created new acct.. force to resign in a second time code hijacked or blocked and cannot access the account I just gave sensitive data to?? Privacy?? Probably not
  22. [R64] Health First Colorado 1/5 · US Cant log in: Havent been able to log in for momths due to a glitch. Can never get ahold of anyone when i call
  23. [R67] Health First Colorado 1/5 · US Update broke the app!!: After this update the app does not work?!! Won’t let me sign in. Change it back!! Horrible update whatever you guys did!!!
  24. [R70] Health First Colorado 1/5 · US Log in issues: What happened to your app? Can no longer login. It is on a continued loop no matter how many times I delete and reinstall the app or change my password. No good!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store