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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

athenaText vs MyChart

athenaText 3.9★ · Free to download 30
Winner MyChart
MyChart 4.6★ · Free to download 75

MyChart is the clear winner for patient-facing healthcare management due to its comprehensive features and widespread adoption, while athenaText struggles with fundamental reliability issues.

Full reviews: athenaText · MyChart

MyChart excels as a patient portal, offering robust features for managing appointments, test results, and communication with care teams, despite some navigation and login frustrations. athenaText, designed for internal healthcare staff communication, is plagued by persistent login, notification, and update issues that render it unreliable for many users.

Head to head

Features and Functionality edge: MyChartR2R3R7R8
athenaText athenaText is praised for enabling efficient, confidential communication among staff, allowing users to send texts from the hospital and update teams on the go R2R16R30R36. However, it lacks advanced features like attaching patient charts, group messaging on the iPhone app, or dictation/chart sign-off capabilities R3R7. Users also desire snooze functionality for notifications and the ability to copy/paste messages R8.
MyChart MyChart offers a broad range of features for patients, including managing appointments, viewing test results, ordering prescription refills, and messaging care providers R65R71R74R86. It allows linking multiple accounts from different providers R71R74. Some users find it difficult to schedule appointments, locate specific messages, or add/adjust medications .
Ease of Use edge: MyChartR3R12R13R20
athenaText athenaText is described as easy to use and navigate by some R20. However, many users find it clunky, with issues like double-entering names R3, controls disappearing R13, and the app not consistently working across devices R12.
MyChart MyChart is frequently praised for being easy to use, convenient, and user-friendly R65R71. However, a significant number of users find it confusing, difficult to navigate, and not user-friendly, especially when trying to find specific information or schedule appointments .
Reliability and Performance edge: MyChartR1R4R6R10
athenaText athenaText suffers from severe reliability issues. Users report constant logouts, requiring frequent sign-ins and verification R1R4. Notifications often fail to appear or load new messages, sometimes requiring multiple app restarts or reinstallation R6R10R12. The app frequently crashes, gets stuck on 'syncing,' or becomes unusable after updates R17R19.
MyChart MyChart generally performs well, with users appreciating real-time updates . However, some experience issues with slow loading, server connection problems, or the app kicking them out . There are also reports of data not being up-to-date or consistent, with missing appointments or test results .
Login and Account Management edge: MyChartR1R4R17R19
athenaText athenaText users are highly frustrated by the constant need to sign in every time the app is opened, often with lengthy verification processes R1R4. Some also report issues with updating the app, getting stuck in a loop, or being unable to log in after updates R17R19. There's also a specific issue with existing Epocrates accounts preventing new setups .
MyChart MyChart users appreciate Face ID for login R92. However, many complain about frequent password resets, the need for multi-factor authentication even with Face ID, and difficulties setting up new organizations or linking existing accounts .
Support and Feedback tieR10R15R29R61
athenaText athenaText users report poor support, with issues being reported monthly without a fix R10. Attempts to provide feedback through the app often result in errors, preventing submission R15. Support responses are described as 'lame,' and tickets are often closed without resolution R29.
MyChart MyChart users express frustration with not being able to ask all their questions to a person R61. Some report issues with doctors not answering messages directly, instead deferring to nurses R95. There are also complaints about uncorrected issues despite repeated explanations to the team .
Pick athenaText if

you are a healthcare professional whose organization relies on athenaText for internal, HIPAA-compliant communication and you are willing to tolerate significant login and reliability issues R2R16R30.

Pick MyChart if

you are a patient looking for a comprehensive portal to manage your healthcare, including appointments, test results, and communication with multiple providers, and your healthcare system uses MyChart R71R74R86R92.

Evidence note: athenaText has a much smaller user base and lower lifetime rating compared to MyChart, and its reviews are heavily skewed towards recent negative experiences, particularly regarding app stability and login issues. MyChart, while having some negative feedback, benefits from a massive user base and generally positive sentiment regarding its core functionality.

Frequently asked

What are the main problems with athenaText?
The main problems with athenaText include constant logouts requiring frequent sign-ins, notifications that fail to deliver or load messages, and the app frequently crashing or becoming unusable after updates R1R4R6R17.
Can I manage appointments and test results with MyChart?
Yes, MyChart allows users to easily manage their visit schedule, request and cancel appointments, and view test results R71R74R86R92.
Is athenaText good for communication among healthcare staff?
When it works, athenaText is considered an excellent tool for staff communication, allowing for efficient, confidential, and HIPAA-compliant messaging within the office and on the go R2R16R30R36.
Does MyChart allow messaging with doctors?
Yes, MyChart enables users to send messages to their care providers or nursing staff to ask questions, though some users note that nurses often reply instead of doctors R65R71R74R95.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] athenaText 5/5 · US APN review: Excellent tool for staff communication!
  2. [R3] athenaText 3/5 · US Clunky: The new version of the app that’s embedded in AthenaOne works well. But the iPhone app doesn’t and never has. You cannot attach a patient chart. While the version in athena one supports groups, the iPhone app doesn’t appear to - I can’t find my groups when I type the group name. And when typing individual recipient names, it often double- enters the name after selecting from matches, then
  3. [R7] athenaText 2/5 · US OBGYN: The reason for me to rate this at 3 is because neither can I dictate nor can I enter info through texting in my encounters - hence I cannot sign off on charts on my phone
  4. [R8] athenaText 4/5 · US Snooze Functionality (like the Outlook iOS app)?: Apps pretty good! But I’d love if we could get snooze functionality (like in the Microsoft Outlook iOS app) where we can disable notifications when we’re off of work…then I’d give 5 stars. :)
  5. [R12] athenaText 3/5 · US Athena Text: Athena text is great and deserves a 5 Star, but the issue is the APP doesn’t consistently work on various devices. On my biz cell, only this APP works for texting, but have to use the other Athena One App for schedules. On my iPhone 11, only Athena One App works for schedules & texting but not consistently as it has to be refreshed multiple times for messages to load.
  6. [R13] athenaText 1/5 · US Doesn’t work: The app is almost entirely unusable because once you tap on one of the fields the rest of the controls like the word “send” disappear below the screen and you can’t scroll down to it.
  7. [R20] athenaText 5/5 · US Efficient way to communicate: Easy to use across platforms. Can utilize on iPad, laptop and phone quickly
  8. [R1] athenaText 1/5 · US Logs out all the time.: Logs out all the time.
  9. [R4] athenaText 1/5 · US Have to sign in everytime you open app: This app used to stay signed in everytime I needed to open it with the occasional re sign in every so often. Now, it requires to sign in everytime you open the app. Not sure what the point of that was as it takes away the convenience of the app and takes time to sign in everytime I need to use the app. Pretty pointless app now since it takes 10 min to sign i
  10. [R6] athenaText 3/5 · US App needs work: The concept of this app is great but it needs work. Every time I make a comment about it, I’m told to remove the app and redownload it. No other app do I have to do that with. It works for a while and then the notifications stop coming, it won’t show new employees, and it will sometimes give you a notification but won’t load the new message. I have to close out several times to get
  11. [R10] athenaText 1/5 · US Dangerous game: Due to continues issues last year with app not notifying is risking delaying provider notification when staff tries to reach provider. Have told Athena support almost monthly, yet no fix
  12. [R17] athenaText 1/5 · US Update issue: I’m constantly getting this message when I open the Athena app. I click on the update link and it takes me to the App Store and it shows the Athena app and the link to “open”. I open the app and in circles I go. When I change my pass code, it’ll work until I open the app again. What’s going on? “App Update Required! The current app version you are using is obsolete. To continue us
  13. [R19] athenaText 2/5 · US Athenatext: Smh Athenatext continues to go in and out whether in office or if you’re trying to use the app. Attempting to use the app I keep getting an update message when the app has already updated. Please fix this is annoying.
  14. [R15] athenaText 1/5 · US Nightmare: The app constantly asks me how I like the app. Every single time, I select it needs improvement. Then it asks me if I'd like to share feedback, which I say yes. Then it tells me that an error occurred and that I’m unable to submit a Feedback response. So if you’re looking to fix anything, try fixing the feedback option so that users can give you accurate feedback about how much this app
  15. [R29] athenaText 1/5 · US Poor support: Garbage, buggy app. I’m a physician and I’ve tried giving them helpful feedback on bugs numerous times. Each update seems to make it worse and break basic functionality. The responses were lame, and they often just closed out my tickets without resolving the app problems.
  16. [R61] MyChart 1/5 · US MyChart: I HATE my chart. It’s upsetting and crazy and nobody to ask ALL the questions we have. I hate how they’re using less and less people so that means less and less people getting paid was the patient does all the work that seems correct that seems right. UMM NO!!! Not so much. We need to go back to hiring more employees and stop making slave laborers out of us. It’s extremely rude and disres
  17. [R71] MyChart 5/5 · US Super easy way to track clinical visits and other health info: My general medicine clinic and my main specialist both use MyChart, which figured this out and let me link the two accounts. Now both sets of doctors can see what’s going on with the other clinic. The app lets me see my visit schedule, message the care providers, manage appointments (requesting and cancelling), view test results, et
  18. [R74] MyChart 5/5 · US Almost Everything All In 1 App: I have multiple doctors from multiple hospitals and specialty clinics. 95% of my doctors use MyChart. The app makes it so much easier for several different things. You have quick access to any of your test results and you can order prescription refills. You can also send messages contacting your doctors or their nursing staff to ask questions when needed. That way t
  19. [R86] MyChart 5/5 · US Convenient: Love this app; so convenient for appointments, test results, communication with team members & much more!
  20. [R92] MyChart 5/5 · US My Chart is Essential and Easy to Use: Three years ago due to a cancer diagnosis, learning and using My Chart became essential. I think it’s easy to learn (use Face ID Love that) and easy to find your way! User friendly is so critical when it comes to health and keeping up with medications, appointments, test results and dates - remembering when you had your Pet Scan or last blood tests is easy wi
  21. [R16] athenaText 5/5 · US Use daily: Our office uses AthenaText to update the entire team efficiently and confidentially. The app makes it easy for me to send a text from the hospital as I make rounds.
  22. [R30] athenaText 5/5 · US AthenaText: Outstanding feature of athenanet! It allows in office communication separate from patient records. Using the app allows use on the go! I love it!! Easy documentation real-time.
  23. [R36] athenaText 5/5 · US AthenaText saves me!: The athenaText app saved me time in so many ways! Communicating with staff for add-ons, cancellations, changes in schedule, communication with colleagues and improving workflow.
  24. [R65] MyChart 5/5 · US Makes my life easier: My chart is so easy and efficient. It makes prescriptions and communications with my doctor so simple. I'm really grateful that I have it
  25. [R95] MyChart 5/5 · US MyChart easy and convenient: I love having all my stuff at my fingertips. The only thing I don’t like is that the drs don’t normally answer you, their nurses do and sometimes you just need your dr to answer a simple question. It’s easy to manage appts. Easy to see bills and pull up itemized bills if needed. You can make payments also

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store