Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho Mail vs mail.com

Zoho Mail 4.6★ · Free + IAP 70
Winner Zoho Mail
mail.com 4.7★ · Free to download 55

Zoho Mail is better for business users seeking integrated features and more reliable performance, while mail.com is a simpler, free option for personal use, despite its frequent performance and login issues.

Full reviews: Zoho Mail · mail.com

Zoho Mail offers a more robust and integrated experience with features like a calendar and contacts, making it suitable for business users, though it suffers from occasional bugs and customer service challenges. Mail.com provides a free email service with a wide choice of domains but is frequently criticized for slow performance, login problems, and poor customer support.

Head to head

Features edge: Zoho MailR14R15R17R41
Zoho Mail Zoho Mail is praised for its comprehensive features, including an integrated calendar, contacts, and notes, making it a powerful tool for business and personal use R14R41R53. However, some users note missing fundamental features like direct in-app blocking of emails or creating white/black lists R15R17.
mail.com Mail.com is appreciated for offering a wide variety of domains for email addresses and basic email functionality . However, users report that the app is basic, lacks advanced features like a robust search function, and is missing a calendar or other features available in the web version .
Ease of Use & UI tieR11R13R27R33
Zoho Mail Zoho Mail offers easy setup and a clean interface R11. However, some users find the app's UI to be horrible, complicated, and not intuitive, with issues like needing to press back to see the dashboard menu or an inbox that isn't truly the inbox R13. Recent updates have also been criticized for making navigation more difficult, removing features like zoom, and having poor readability with small, grey fonts R27R33.
mail.com Mail.com is generally considered simple to use . However, many users find the interface outdated, not intuitive, and sometimes requires too many clicks . Recent updates have also made the text even smaller, making the app difficult to read for some .
Reliability & Performance edge: Zoho MailR3R4R5R12
Zoho Mail Zoho Mail is generally considered reliable and fast by some users R5R23. However, many recent reviews report significant performance issues including the app blinking, crashing, not opening, emails not loading, or messages disappearing R3R4R12. Some users also experienced login loops or inability to sign in after updates R20.
mail.com Mail.com users frequently report issues with slow performance, emails taking forever to load, and deleted emails reappearing . The app is also prone to crashing constantly and users experience problems with signing in, getting locked out, or receiving 'no internet connection' errors R61R67R70.
Spam Filtering tieR1R30R40R45
Zoho Mail Zoho Mail's spam filtering is a significant point of contention. While some users appreciate its ability to sort out spam R45, many recent reviews indicate a severe increase in spam, with filters not working and accounts being overrun R1R30R40.
mail.com Mail.com users have mixed experiences with spam. Some praise it for having no spam issues R65 or being a good alternative to other services . However, others report that all incoming emails are directed to spam, or that their security blacklist blocker does not work, leading to too many unwanted emails R73R111.
Customer Support edge: Zoho MailR6R10R20R22
Zoho Mail Zoho Mail's customer support receives very negative feedback, with users describing it as atrocious, unhelpful, and difficult to reach, often requiring email communication for issues that are hard to explain R6R22. Some users report no support or acknowledgment for critical issues like account inaccessibility R10. However, there are instances where support has been responsive and helpful R20R23.
mail.com Mail.com's customer support is widely criticized as non-existent or very slow. Users report being ignored, unable to reach anyone, or receiving no help for critical issues like being locked out of accounts or email deliverability problems .
Pick Zoho Mail if

you need a powerful email solution with integrated business tools like a calendar and contacts, and are willing to navigate occasional UI quirks and potential customer service challenges for a feature-rich experience R14R41R53.

Pick mail.com if

you are looking for a free, basic email service with a wide selection of domain names for personal use, and can tolerate frequent performance issues, login problems, and limited customer support .

Evidence note: Zoho Mail's recent reviews are more negative, indicating a decline in user satisfaction despite a higher lifetime rating. Mail.com's reviews also show a significant number of recent negative experiences, particularly concerning reliability and support.

Frequently asked

Is Zoho Mail good for business?
Yes, Zoho Mail is considered a good option for business users due to its professional email capabilities, integrated calendar, contacts, and notes, which help with productivity and organization R14R41R53.
Does mail.com have good spam filtering?
Mail.com has mixed reviews regarding spam filtering; some users report no spam issues, while others find that incoming emails are directed to spam folders or that the blacklist blocker is ineffective R65R73R111.
Are there common login issues with mail.com?
Yes, many mail.com users report frequent login issues, including being locked out of their accounts, needing to constantly re-enter credentials, or encountering 'no internet connection' errors even with a working connection R61R67R70R85.
How is Zoho Mail's customer service?
Zoho Mail's customer service is frequently criticized as being atrocious, unhelpful, and difficult to reach, often relying on email for issue resolution, although some users have reported positive experiences with responsiveness R6R10R22R23.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R14] Zoho Mail 5/5 · US Amazing features in the app: Zoho mail is an amazing app, help me with my business a lot. I really recommend it for everyone. Has a calendar and a lot of other features that help your business
  2. [R15] Zoho Mail 3/5 · US App is ok, but missing fundamental features.: The app has done its job, but it’s missing key features. The biggest issue is that there isn’t a way to block emails or create a white/black list directly in the app.
  3. [R17] Zoho Mail 4/5 · US Great: I love this app. This is hooked to my Shopify account and having both apps on my phone make my life incredibly easier. The only thing missing is the ability to block email addresses the way I can on my laptop app.
  4. [R41] Zoho Mail 5/5 · US Professional Email and Beyond: The Zoho Mail app is a perfect tool for managing both personal and business emails. I love that it includes a calendar, contacts, and notes all in one place which helps me stay productive on the go. The interface is very clean and the swipe actions make it easy to organize my inbox quickly. It is a reliable and secure app that works smoothly across all my devices wit
  5. [R11] Zoho Mail 5/5 · US Easy set up: Efficient and easy setup
  6. [R13] Zoho Mail 1/5 · US Great service with Horrible UX: Zoho is a good mail service, but the app UX is just horrible, like a software engineer also designed the app. You have to press back to see the Dashboard Menu! Then Inbox isn’t your Inbox! It’s View -> Undread
  7. [R27] Zoho Mail 3/5 · US Too hard to read: The font size has gotten smaller and grey against a black background in dark mode is not a good idea.
  8. [R33] Zoho Mail 3/5 · US New Theme is Flawed: I have been using Zoho for years and have been quite happy with it. That is until the recent update that applied a redesigned theme to the app. I feel like the saying “don’t fix what ain’t broke” applies here. I find it more difficult to navigate and a lot of features were dropped with this update, including the ability to zoom in on emails. That alone is almost a dealbreaker
  9. [R3] Zoho Mail 3/5 · US App interface keeps blinking: The UI when opened has been flashing lately. I have to close it entirely and open again before it gets stable. It happens quite often which I think is a bug. I have video of it if you want it to investigate and fix the issue.
  10. [R4] Zoho Mail 1/5 · US Stopped: I’ve stopped getting my emails after running my entire business, and personal emails through this site!!!! I’ve missed incredibly important information costing me thousands of dollars!!!
  11. [R5] Zoho Mail 5/5 · US Reliable Source: Grateful for this app Zoho mail is helping me stay connected without any hassles
  12. [R12] Zoho Mail 3/5 · US App crashes 4/4: I love using Zoho for my small business but app started crashing won’t open on 4/4 and still having the same issue. I think it has something to do with new update.
  13. [R1] Zoho Mail 1/5 · US To much spam.: Entirely too much spam. They sell your info and your paid mail account is covered in spam. To boot there spam filters don’t work either.
  14. [R30] Zoho Mail 3/5 · US Spam increase: There has been an increase in spam getting through. I am marking as spam to help. Not sure what’s happened to change
  15. [R40] Zoho Mail 1/5 · US Garbage: Used to have excellent spam filtering. Now it doesn't filter anything. Totally overrun with spam, 100s per day, and all the spam features have been defeated by "someone". False advertising to claim it filters spam.
  16. [R45] Zoho Mail 3/5 · US Zoho mail and it's traits: Hello, I've been using Zoho mail for 6+ years now. There is a lot of good things that it gives like Organization, built in Calinder, all the needed folders, ability to sort out span mail too. I am fine with that but the only few down side of it is you have to renew your password and log in info every 4-5 months and log in every time to enter the app. It is repetitive and
  17. [R6] Zoho Mail 3/5 · US Its pretty good: It functions pretty well but has some issues that are hard to resolve due to the company being in India. The only contact to resolve issues is email and that makes it very difficult to explain things. They ask for a "screen recording" of the issue that should have been easy to resolve via email.
  18. [R10] Zoho Mail 1/5 · US Account not accessible…inactive after just 10 days: They my account inactive after I recently opened it. No support. No acknowledgment. No ticket for support. I keep contacting them. They detached my cell number from the account too. I’m testing out the free Zoho email before purchasing an upgrade but this is a nightmare. They need to acknowledge me and fix things fast. I need to trust them.
  19. [R20] Zoho Mail 5/5 · US Loops during sign in: Great app for the past 6+ years. Latest update broke the sign in for me. Can’t get into mail and sign in constantly loops back to sign in and then verification to sign in. Update 4/27/26: deleted the app and then reinstalled. Signed in with no problem. Zoho tech support contacted me regarding the issue which I appreciated! Thank you.
  20. [R22] Zoho Mail 1/5 · US Worst customer service: Their customer service is atrocious. They are extremely unhelpful. I eventually gave up and used a different service.
  21. [R53] Zoho Mail 5/5 · US Powerful: If you need full power email and not a toy, consider this one. For a business this is a solid choice. And for personal use it is great. As a longtime outlook user I have been very impressed.
  22. [R65] mail.com 5/5 · US Perfect Mail Management: This package allows you to manage your digital identity to a very granular level. Dig in and explore the potential.
  23. [R73] mail.com 1/5 · US Issue with Email Deliverability and Spam Filtering: I recently opened an email account for my personal business and noticed that all incoming emails are being directed to the spam folder. Additionally, the emails I send do not appear in the recipients’ inboxes and may not be getting delivered properly. Kindly assist me in resolving this issue and ensuring that both incoming and outgoing emails fun
  24. [R111] mail.com 3/5 · GB Review of mail.com: Too much unwanted emails including scams and Trump rubbish none of which is relevant to me or is requested.Your security blacklist blocker does not work,and yes,I do know how to use it.I use some workarounds to delete most of the unwanted trash items,thousands of them,but I do not appreciate the time wasted because you want me to pay for the site.I phones are not cheap but the
  25. [R61] mail.com 1/5 · US Wow! WTF: I have been using this service for work for several years and started using it for my personal e-mails as well. I loved the multiple e-mail addresses, very handy for splitting e-mails of by groups. I use the office part as well. Loved It. So much so I have all my documents and info in there. Well, Come this past Monday I try to log in from the same phone I have been using since I star
  26. [R67] mail.com 1/5 · US Locked me out of account: I had very important emails and pictures on this app and for no reason I was blocked from using the account. All my important emails gone!
  27. [R70] mail.com 2/5 · US Locked out: Three times now they've had a glitch that won't allow you to log in. It was all day today and still waiting.
  28. [R85] mail.com 1/5 · US No internet connection: I really don’t know what’s happening to this app for the past one week now I’m trying to send messages and receive messages but they are telling me no internet connection for the past one week now and someone sent me a message and I can’t even read the message I really don’t know what’s wrong with your app, please I would like you guys to fix or work on that issue please
  29. [R23] Zoho Mail 5/5 · US Zoho, back to fast, was slow. was fast (iPhone): Update 4/2026. Can you believe it, support asked me to reset the app while sending more data Fortunately, the reset did the trick, blazing fast again. Not a big fan of the ii, and secret finger techniques: finger select and hold to bring up select all. But that’s personal choice. Back to 5 stars for support responsiveness and performing as intende

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store