Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Zoho Mail

55
User verdict / 100 High confidence Divided

Zoho Mail offers a powerful, ad-free email experience with integrated productivity tools, but recent updates have introduced significant bugs, usability issues, and unreliable performance, leading to frustration for many users.

4.6★ lifetime (7,992) Free + in-app purchases since 2014 by Zoho Corporation updated 0.1 mo ago recent negative 42% 120 reviews across 4 regions
App Performance & Stability Customer Support User Interface & Features Spam & Filtering Notifications & Sync Setup & Login
5★264
4★59
3★61
2★73
1★207
recent reviews across 4 regions, vs the 4.6★ lifetime average

Zoho Mail is praised for its robust features, clean interface, and integration with other Zoho services, making it a strong alternative to other email providers. However, recent updates have led to a decline in user satisfaction due to frequent crashes, login issues, and a perceived increase in spam, alongside a less intuitive user experience.

What users like

  • Offers a clean, ad-free interface and reliable performance for email management.R26R35R52R85
  • Includes integrated calendar, contacts, and notes, enhancing productivity.R15R35
  • Considered a powerful and affordable option for both personal and business use, with good spam filtering historically.R45R49R58R69
  • Easy setup and good integration with other Zoho apps and services like Shopify.R11R16R47R85

What users complain about

  • Recent updates have caused frequent app crashes, login loops, and emails not loading or sending.R2R6R12R20
  • Users report a significant increase in spam and ineffective spam filters.R1R30R97
  • Customer service is frequently criticized as unhelpful, unresponsive, and difficult to contact, often requiring email or screen recordings for simple issues.R5R13R14R22
  • The user interface and experience have deteriorated with recent updates, becoming less intuitive and lacking basic features like blocking emails, creating folders, or conversation view.R7R18R38R48
  • Notification issues are common, including badges not clearing, sporadic push notifications, or no notifications at all.R61R349R355R436
  • Difficulty with account setup, sign-in, and password management, including issues with Apple ID and Microsoft personal email integration.R4R5R29R80

Latest update · v3.4.6

What the developer says changed (the verdict above weighs this against what reviewers report):

We’ve fine-tuned the Zoho Mail app for a smoother and more reliable experience. Enjoy the latest improvements and bug fixes! We’d love to hear from you. Got feedback or suggestions? Send them our way by navigating to Settings > Help & Feedback > Contact Support.

Recurring themes

App Performance & Stability negative
Many users report that the app frequently crashes, freezes, or fails to load emails after recent updates. Login issues, including loops and inability to sign in, are also common. This contradicts the developer's notes about 'smoother and more reliable experience' and 'bug fixes'.R2R6R12R19
Spam & Filtering negative
A significant number of recent reviews indicate a sharp increase in spam emails getting through, with users stating that spam filters are no longer effective or have been 'defeated'. This is a major concern for business users.R1R30R58R72
Customer Support negative
Reviewers consistently describe customer service as poor, unhelpful, unresponsive, and difficult to access. Issues are often unresolved, and the reliance on email or screen recordings for support is frustrating, especially given time zone differences for international users.R5R13R14R22
User Interface & Features negative
Recent UI redesigns are largely disliked, with users finding the app less intuitive, harder to navigate, and missing previously available features like pinch-to-zoom, creating folders, or blocking senders. Some users also report accessibility issues for VoiceOver users and inconsistent experiences between mobile and desktop.R3R7R18R38
Notifications & Sync negative
Many users experience problems with notifications, including badges not clearing, inconsistent push notifications, or no notifications for new emails at all. Syncing issues, where emails remain marked as unread or deleted emails reappear, are also reported.R61R286R329R349
Setup & Login negative
New users and existing users alike report difficulties with initial setup, signing in, and managing passwords. Specific issues include not receiving verification codes, problems with Apple ID sign-up, and incompatibility with personal Microsoft email accounts.R4R5R29R80

Who it's for

Zoho Mail is for users, particularly small businesses or individuals, who value an ad-free, feature-rich email service with integrated productivity tools like a calendar and contacts R15R35R45. It is suitable for those who appreciate a clean interface and seamless integration within the Zoho ecosystem R47R52R85. It is not for users who require highly reliable app performance, responsive customer support, or consistent spam filtering R2R14R30. Users who prefer a simple, intuitive UI without recent changes or who rely heavily on features like creating folders or conversation view in the mobile app should look elsewhere R7.

Evidence note: The recent reviews skew heavily negative, with a significant number of 1-star ratings. While the lifetime rating is 4.5, the recent sentiment indicates a sharp decline in satisfaction, suggesting a negative trajectory. Many positive reviews are general endorsements without specific details, while negative reviews are highly detailed about critical issues.

Frequently asked

Does Zoho Mail have good spam filtering?
Historically, Zoho Mail has been praised for its excellent spam filtering, with users rarely receiving junk mail R58. However, recent reviews indicate a significant increase in spam getting through, with users reporting that spam filters are no longer working effectively R1R30R97.
Is Zoho Mail reliable for business use?
While some users find Zoho Mail a powerful and solid choice for business due to its features and integration R15R35R45, many recent reviews highlight critical reliability issues such as emails not sending or receiving, frequent app crashes, and unresponsive customer service, which can cost businesses thousands of dollars R2R10.
Are there issues with the Zoho Mail app's user interface?
Yes, many users report issues with the app's user interface, especially after recent updates, finding it less intuitive, difficult to navigate, and lacking basic functionalities like blocking emails, creating folders, or pinch-to-zoom on emails R7R38R48. Some users also note calendar display errors and accessibility challenges R3.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R26] 5/5 · US Zohomail: Run real smooth without Ad
  2. [R35] 5/5 · US Professional Email and Beyond: The Zoho Mail app is a perfect tool for managing both personal and business emails. I love that it includes a calendar, contacts, and notes all in one place which helps me stay productive on the go. The interface is very clean and the swipe actions make it easy to organize my inbox quickly. It is a reliable and secure app that works smoothly across all my devices wit
  3. [R52] 5/5 · US Bliss Chains: Zoho Mail has been a grounding and reliable presence in my daily work. The interface is clean, calm, and thoughtfully designed, making communication feel intentional rather than overwhelming. I deeply appreciate the balance between robust functionality and simplicity ,it supports both creative flow and professional clarity. From email organization to calendar integration, everything
  4. [R85] 5/5 · US Amaizing app: ⭐️⭐️⭐️⭐️⭐️ Zoho Mail, Simply an Amazing App! Zoho Mail is an outstanding email platform that combines powerful features with a clean, intuitive interface. It’s incredibly reliable, ad-free, and offers seamless integration with other Zoho apps, making it perfect for both personal and business use. The mobile app is smooth, notifications are timely, and its organized layout makes manag
  5. [R15] 5/5 · US Amazing features in the app: Zoho mail is an amazing app, help me with my business a lot. I really recommend it for everyone. Has a calendar and a lot of other features that help your business
  6. [R45] 5/5 · US Powerful: If you need full power email and not a toy, consider this one. For a business this is a solid choice. And for personal use it is great. As a longtime outlook user I have been very impressed.
  7. [R49] 5/5 · US Just what I needed.: Simple. Affordable. Powerful.
  8. [R58] 4/5 · US Great Email, One Big Storage Issue: I’ve used Zoho Mail for over 10 years and love its simplicity and excellent spam filtering, I rarely get junk mail, and anything I didn’t sign up for usually goes straight to spam. My only frustration is how storage limits are handled: once you hit the limit, incoming emails are blocked, and any emails sent during that time are permanently lost even after you cle
  9. [R69] 5/5 · US The best cost effective: I’m impressed. Really good and partial cost of google. Seriously, why people do not promote Zoho?
  10. [R11] 5/5 · US Easy set up: Efficient and easy setup
  11. [R16] 4/5 · US Great: I love this app. This is hooked to my Shopify account and having both apps on my phone make my life incredibly easier. The only thing missing is the ability to block email addresses the way I can on my laptop app.
  12. [R47] 5/5 · US Ease of Access is great: Overall quality of application is great. Little to no latency, the CRM integration, invoicing, and all add ons were useful when I had the free trial . Since then feedback has been taken into consideration and updates are much appreciated
  13. [R2] 1/5 · US Stopped: I’ve stopped getting my emails after running my entire business, and personal emails through this site!!!! I’ve missed incredibly important information costing me thousands of dollars!!!
  14. [R6] 3/5 · US App interface keeps blinking: The UI when opened has been flashing lately. I have to close it entirely and open again before it gets stable. It happens quite often which I think is a bug. I have video of it if you want it to investigate and fix the issue.
  15. [R12] 1/5 · US App crash - can’t send emails: Do the devs work on this at all????
  16. [R20] 5/5 · US Loops during sign in: Great app for the past 6+ years. Latest update broke the sign in for me. Can’t get into mail and sign in constantly loops back to sign in and then verification to sign in. Update 4/27/26: deleted the app and then reinstalled. Signed in with no problem. Zoho tech support contacted me regarding the issue which I appreciated! Thank you.
  17. [R1] 1/5 · US To much spam.: Entirely too much spam. They sell your info and your paid mail account is covered in spam. To boot there spam filters don’t work either.
  18. [R30] 1/5 · US Garbage: Used to have excellent spam filtering. Now it doesn't filter anything. Totally overrun with spam, 100s per day, and all the spam features have been defeated by "someone". False advertising to claim it filters spam.
  19. [R97] 3/5 · US Spam increase: There has been an increase in spam getting through. I am marking as spam to help. Not sure what’s happened to change
  20. [R5] 1/5 · US Account not accessible…inactive after just 10 days: They my account inactive after I recently opened it. No support. No acknowledgment. No ticket for support. I keep contacting them. They detached my cell number from the account too. I’m testing out the free Zoho email before purchasing an upgrade but this is a nightmare. They need to acknowledge me and fix things fast. I need to trust them.
  21. [R13] 3/5 · US Its pretty good: It functions pretty well but has some issues that are hard to resolve due to the company being in India. The only contact to resolve issues is email and that makes it very difficult to explain things. They ask for a "screen recording" of the issue that should have been easy to resolve via email.
  22. [R14] 1/5 · US Worst customer service: Their customer service is atrocious. They are extremely unhelpful. I eventually gave up and used a different service.
  23. [R22] 1/5 · US Awful: App is worse with every update. These dimwits can’t even successfully copy someone else’s setup. Exceedingly useless customer service. Thank hades I never have to use this moronic company again.
  24. [R7] 1/5 · US Great service with Horrible UX: Zoho is a good mail service, but the app UX is just horrible, like a software engineer also designed the app. You have to press back to see the Dashboard Menu! Then Inbox isn’t your Inbox! It’s View -> Undread
  25. [R18] 1/5 · US Useless on iPad: The app for iPad opens in an unusable form. It automatically and immediately marks the first email as read and the scrambled appearance of the app is confusing. It works fine and makes sense on iPhone.
  26. [R38] 3/5 · US App is ok, but missing fundamental features.: The app has done its job, but it’s missing key features. The biggest issue is that there isn’t a way to block emails or create a white/black list directly in the app.
  27. [R48] 3/5 · US App is very basic: App is very basic and could use some UI enhancements. Email lists need more white space. Room to breathe and easier on the eyes. I know that mobile apps cannot have the same functionality as desktops, however, there is some basic functionality that is missing in the mobile app. It needs a little bit more polish.
  28. [R61] 1/5 · US New app has flaws: Notification badges do not clear across devices when an email is viewed like they used to. Saved emails don't show up when writing new emails like they used to.
  29. [R349] 3/5 · GB Finicky: For some reason, the app makes it look like there are loads of unread messages but when I click into the app, it reloads and refreshes to show the true number of unread messages
  30. [R355] 3/5 · GB Why no notifications?: I rarely get the notifications of new emails. Until 2 weeks ago it was fine. Why?..
  31. [R436] 3/5 · GB Nice but has notification issues: I use this email for business and have noticed notifications stopped working. Reinstalled app which seems to have helped but badge app icons still not showing number of new emails. Almost there guys, looking forward to a fix.
  32. [R4] 1/5 · US Bad: You won’t let me see my real email. I can’t open anything because you won’t show me where to open cookies this is ridiculous.
  33. [R29] 1/5 · US Can’t sign up: Can’t get past the part where it says it is going to text me a code. Still have not received the code
  34. [R80] 2/5 · US Passwords: Won’t stop screwing with me and my password. I don’t need this so, I’m moving away from this poorly run mail platform.
  35. [R19] 1/5 · US Doesn't work in app: The messages disappear, impossible to work like this!
  36. [R72] 1/5 · US Emails go to spam: It is difficult to run a business when all the emails you send end up in spam folders
  37. [R3] 4/5 · US Small error in calendar widget: Hi, I’ve noticed a display error in the calendar widget. I have my calendar options set to Monday as the week’s starting day. The calendar widget has adjusted the day numbers and the highlighted day to reflect that but, has not adjusted the headings (S, M, T, W, etc) showing Sunday as the week’s start. For example, today is Sunday but the column for today’s dotted d
  38. [R286] 3/5 · GB Good app with a glitch: I like Zoho mail and the app is ok, but there’s one glitch: the Inbox shows new mail when there is no new mail. Even the unread box shows there is unread mail, and when I open it, it’s empty. This false notification is annoying, debt should look into it.
  39. [R329] 3/5 · GB Sync often fails: As an app in general it is okay but it does fall short on syncing, I read a message in the unread folder, a couple of minutes it comes back as unread. Deleting a mail does the same. Delete a mail, refresh the view and the email hasn’t gone anywhere.
  40. [R10] 1/5 · US Stressful: Unfortunately, this has been a nightmare using for my business. I do not recommend.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store