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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Included Health vs Vida Health

Included Health 4.9★ · Free to download 70
Winner Included Health
Vida Health 4.6★ · Free to download 45

For comprehensive health management and virtual care, Included Health is generally preferred for its ease of use and effective provider interactions, despite some technical glitches, while Vida Health struggles with app functionality and perceived gatekeeping of medication.

Full reviews: Included Health · Vida Health

Included Health offers a more user-friendly experience for managing family care and accessing telehealth, though it faces issues with appointment reliability and app bugs. Vida Health provides strong coaching and tracking tools for specific health goals but is plagued by app freezes, poor food logging, and significant user frustration over medication access and unresponsive support.

Head to head

Features & Scope edge: Included HealthR2R4R7R13
Included Health Included Health is praised for its ability to manage family care in one central location, book various appointments, and provide easy access to telehealth services R2R7. Users appreciate seeing all details in one place, including claim information and billing R13. However, some find it redirects to other apps for prescriptions and insurance management, making it less of a single-stop solution R4.
Vida Health Vida Health offers tools for tracking food, calories, carbs, protein, fats, and sugar, as well as weight . It provides access to dietitians and medical professionals for coaching and support . However, users desire more customization for the layout and better integration with other health apps like MyFitnessPal for food logging and step tracking R82.
Ease of Use & App Reliability edge: Included HealthR1R2R5R12
Included Health Many users find Included Health easy to use, convenient, and user-friendly for all ages, with smooth app features R2R5. However, a significant number report severe app reliability issues, including login problems, freezing, errors, and features not working R1R12R20. Some also find the navigation confusing and struggle to find relevant information or change locations .
Vida Health Vida Health is generally found to be challenging to navigate, especially for non-tech-savvy individuals . The app frequently freezes, experiences bugs, and has poor functionality, including issues with syncing with Apple Health and connecting devices . Food logging is often criticized for being difficult, inaccurate, and lacking features like repeating meals or adding recipes R66R78R81R82.
Provider & Support Quality edge: Included HealthR1R3R6R7
Included Health Included Health receives high praise for its excellent, helpful, and friendly providers, with many users having positive virtual health visits R7R9. However, there are significant complaints about providers missing or dropping appointments without notice, and poor customer support that is unhelpful or unresponsive, leading to long wait times and unresolved issues R1R3R6.
Vida Health Vida Health's coaches and dietitians are often described as amazing, encouraging, knowledgeable, and quick to respond . However, the app is heavily criticized for its terrible and non-responsive customer service, with users reporting long delays, ghosting providers, and difficulty getting prescriptions or lab orders . Many feel the service acts as a gatekeeper for medication, prioritizing cost reduction over patient care .
Price & Value edge: Included HealthR4R16R18R32
Included Health Included Health is seen as a valuable resource for finding doctors, managing care, and saving money on urgent care visits . However, some users report being charged for missed appointments due to app issues or lack of notifications R16R18, or even being billed without booking an appointment . There are also claims of it being a 'money grab' or 'scam' R4R32.
Vida Health Vida Health is often provided free through employers, which is appreciated . However, many users feel it's a 'scam' or 'gatekeeping' service that impedes access to necessary medication, especially GLP-1s, to save employers money . This leads to a perception of poor value despite being 'free'.
Pick Included Health if

You prioritize easy access to telehealth and a centralized platform for family health management, and are willing to tolerate occasional app glitches and potential support delays R2R7.

Pick Vida Health if

You are looking for a program with dedicated health coaches and dietitians for specific health goals like weight loss or diabetes management, and your employer provides it as a benefit, provided you can overlook significant app functionality issues and potential frustration with medication access .

Evidence note: Both apps are free to download, and much of the negative feedback for both stems from service delivery and app functionality rather than a free-tier friction. Vida Health's reviews show a strong negative skew related to its perceived role in gatekeeping medication, which heavily impacts user satisfaction despite positive feedback on coaching.

Frequently asked

Which app is better for virtual doctor appointments?
Included Health is generally better for virtual doctor appointments, with many users praising the quality of providers and the convenience of telehealth, though some experience issues with appointments dropping or not starting R7R9R31R47.
Can I manage my family's health with these apps?
Included Health allows for managing family's care in one central location, which users find convenient R2R29.
Which app has better food tracking features?
Vida Health offers food tracking, but many users find it difficult to use, inaccurate, and lacking features like saving favorite meals or integrating with other apps like MyFitnessPal R66R78R81R82.
Are there issues with logging in or app performance?
Both apps have reported issues with logging in and overall app performance; Included Health users frequently mention errors, freezing, and features not working R1R12R20R24, and Vida Health users also report freezing, bugs, and poor functionality .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Included Health 5/5 · US Easy: This is an easy to use and convenient app. I love being able to book different aero when needed and having my family’s care managed in one central location.
  2. [R4] Included Health 1/5 · US Completely useless: Complete sham app, doesn’t do much except redirecting you to install more apps. Prescriptions only show up after approval, medications requests require OptumRx app, managing health insurance requires blueprint portal. Current claims won’t be seen until they are approved. This app is a classic example of corporate greed that overtakes health industry
  3. [R7] Included Health 5/5 · US Included Health is a Game Changer- Highly recommend: Included Health is a game changer. Having the ability to contact a provider over telehealth makes life so much easier. It saves time it helps me get my medicine in an efficient and effective way. Highly recommend using Included Health. All of their providers have been fantastic.
  4. [R13] Included Health 4/5 · US Great app for seeing all the details: The app makes it easy to see all the details in one place. It would be great if these details can be exported for flex spending claims.
  5. [R1] Included Health 1/5 · US Pray it works when you need it: Every single time we try to join an appointment the call ends immediately, and there is ZERO way to rejoin. Their support is absolutely useless. They’ve known about this issue for MONTHS and done NOTHING to address it.
  6. [R5] Included Health 5/5 · US Easy so far: Just getting started but it seems user friendly enough for any age
  7. [R12] Included Health 1/5 · US Horrible: Always says error , try again. Can not access even with the help of support.
  8. [R3] Included Health 3/5 · US 2 opposite experiences in one day: I logged on to the included health website and was in the waiting room. I then noticed I received a appt summary but I did not receive a notice saying my provider was ready. I got on the message chat. AI transferred me to someone named Kamila who said there was a 7-9 minute wait for tech. That was at 1:00 pm. Tech finally reached out at 2:14. Though I kep
  9. [R6] Included Health 2/5 · US App is fine, service is not: This app works OK, but the service doesn’t let you have an extended conversation with a health provider. Instead, every time I send a message there’s a multi hour delay, and then someone looks at it, tries to fix the issue, closes up the thread, and then I have to start a new thread if they don’t do things right. This is a good idea in concept, but the way that convers
  10. [R16] Included Health 1/5 · US Garbage Service: 5 minutes late means they’ll charge you 8x what you would’ve paid if you were on time. Trash service.
  11. [R18] Included Health 2/5 · US Great-Except upcoming appointment notifications are non-existent.: Pretty unhappy I got charged for a missed appointment I had no idea I even had. The app is buggy and clearly lacks courtesy notifications via text, push or email notifications. This is outside of normal practice with local services which always ask to either confirm the appointment or provides a 24-48 hour notice prior to the appoi
  12. [R32] Included Health 1/5 · US Don’t use: Just go to urgent care. That’s where they are going to send you anyways. This is just a money grab
  13. [R9] Included Health 5/5 · US Dr. Kennedy: Very helpful! I would have remained in pain today.
  14. [R31] Included Health 5/5 · US Excellent Providers: Excellent Providers, Quick Service and Convenient
  15. [R47] Included Health 5/5 · US Sinus infection: I definitely would recommend doing the virtual unless it’s an emergency. Make sure that you go in but if it’s minor like a sinus infection, coughing cold, I highly recommend doing the virtual. They treat you with sensitivity end up most care.
  16. [R29] Included Health 5/5 · US Helped me with get care for my son: I love included health!
  17. [R66] Vida Health 3/5 · US Food logging: The nutritional facts are incorrect. If you are someone watching your sodium intake you will get depress, most of the time it’s on the high side as well as the protein. Don’t trust it.
  18. [R78] Vida Health 3/5 · US App not bad….but: If the food you are trying to add is not already in their data base and you don’t have a bar code, very difficult to enter what you want or need to enter thus leaving you with inaccurate information or trends.
  19. [R81] Vida Health 3/5 · US Logging food: Wish I could log multiple items instead of individually. Also wish I could repeat meals - I always eat the same thing for breakfast so I wish there was a “log yesterdays breakfast”
  20. [R82] Vida Health 1/5 · US Food Logging: This is the worst app to log food. Why don’t you find a way to link it to my fitness pal to make things easier. Also, the food logging is inaccurate with calories, fiber, protein etc
  21. [R20] Included Health 1/5 · US Log in issues: I have continuously tried to log into this app after I’m creating my account like I was prompted to do so unfortunately every single time that I try to login, it kicks me back to the home screen prompting for me to login again this is a waste of time. This is a useless app. This is a useless service if you cannot use it unfortunately I believe that my company should just drop it all
  22. [R24] Included Health 1/5 · US ERROR WHILE LOGGING IN: Trying to log into my account both via the app and on the browser but it’s not letting me log in. Tried calling support, they said it’s an error from their end as well. Please fix this asap.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store