Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Finish Line vs GOAT

Finish Line 4.8★ · Free to download 60
Winner GOAT
GOAT 4.9★ · Free to download 75

GOAT is the better option for finding rare and authentic sneakers, despite its high fees and shipping times, while Finish Line struggles with consistent app performance and order fulfillment.

Full reviews: Finish Line · GOAT

GOAT offers a vast selection of rare sneakers and is generally trusted for authenticity, though users frequently complain about high fees, slow shipping, and poor customer service. Finish Line, while praised for its prices and selection, is plagued by persistent app glitches, payment issues, and order fulfillment problems.

Head to head

Selection and Availability edge: GOATR2R5R8R14
Finish Line Finish Line is praised for having good products, amazing prices, and a wide selection, with users finding everything they need including sale items and exclusive drops R2R5R8R14. However, some users report issues with exclusive access notifications and items quickly selling out due to app glitches .
GOAT GOAT is highly regarded for its extensive selection, with users consistently finding rare and exotic shoes they are looking for . Many users consider it the best online sneaker shop for authentic sneakers .
App Performance and Ease of Use tieR1R3R4R6
Finish Line Finish Line's app is frequently criticized for being buggy, glitchy, and crashing, especially during new releases R3R4. Users report issues with logging in, verifying accounts, using rewards, applying coupons, and processing payments R1R4. Despite these issues, some users find the app and website easy to use and navigate for ordering R6R8.
GOAT GOAT's app generally receives positive feedback for being easy and simple to use . However, some users find the UI for managing wanted/owned items confusing and buggy . There are also reports of payment issues, with the app not allowing orders to be completed .
Shipping and Order Fulfillment tieR3R11R13R19
Finish Line Finish Line users experience significant problems with order fulfillment, including receiving incorrect items, incomplete orders, canceled orders, and delayed or lost shipments R3R11R13R19. While some report early or on-time delivery , others complain about expensive shipping and issues with tracking .
GOAT GOAT users frequently complain about long shipping times, with some waiting weeks or even over a month for their orders R99. There are also issues with incorrect deliveries, packages not moving, and orders being canceled . However, some users report reliable and quick service .
Customer Service and Returns tieR11R13R19R55
Finish Line Finish Line's customer service is widely criticized as horrible, with users reporting difficulty reaching associates, calls being hung up, unhelpful responses, and issues with refunds R11R19R55R57. Users also mention problems with compensation for wasted time and unresolved issues R13R11.
GOAT GOAT's customer service is a major pain point, with many users describing it as nonexistent, very disappointing, and horrible . Users report issues with updating addresses, canceling orders, getting refunds, and dealing with defective products, often only receiving AI responses or no help at all . The return policy is also criticized for being unfavorable, with users losing money or only receiving credit for returns .
Price and Value edge: Finish LineR2R5R11R14
Finish Line Finish Line is praised for amazing prices, good deals, and accepting multiple payment options including Afterpay R2R5R11R14. However, some users report issues with coupons not working and expensive shipping .
GOAT GOAT offers good deals and sales , but users frequently complain about high prices, price gouging, and excessive fees R64. These fees include sales fees, shipping fees, withdrawal fees, and import taxes R64R94R99R100.
Pick Finish Line if

You prioritize finding good deals and a wide selection of shoes at potentially lower prices, and are willing to tolerate frequent app glitches and potential order fulfillment issues.

Pick GOAT if

You are looking for rare and authentic sneakers, value a vast selection, and are prepared to pay higher prices and fees, potentially endure longer shipping times, and navigate challenging customer service.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Reviews for both apps show a mix of positive and negative experiences, with recent negative reviews often highlighting persistent issues.

Frequently asked

Which app has better customer service?
Neither app is praised for its customer service; both Finish Line and GOAT receive significant criticism for poor or nonexistent support, with users reporting difficulties reaching representatives, unresolved issues, and problems with refunds R11R19R55R57.
Which app is more reliable for order delivery?
Both apps have reliability issues with order delivery; Finish Line users report canceled, incomplete, or incorrect orders, and shipping delays R3R11R13R19, while GOAT users frequently experience long shipping times, incorrect deliveries, and orders being canceled or returned to the warehouse .
Are there hidden fees on GOAT?
Yes, GOAT users frequently complain about various fees, including sales fees, shipping fees, and additional fees to withdraw funds, with some also mentioning unexpected import taxes R64R94R99R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Finish Line 5/5 · US Favorite place to buy from: Never have the place ever disappointed me , honestly I would rather shop this site then any of the others, the prices are amazing and they always have things in stock. I’m a very pleased customer and has been since 1997 when I was first introduced.
  2. [R5] Finish Line 5/5 · US Excelente: Me encanta comprar en línea ya que siempre ponen buenos productos y precios
  3. [R8] Finish Line 5/5 · US Great site!: Really easy to use app. I could find everything I need, especially all the sale items. Recommended to anyone that loves sneakers. As much as I do!
  4. [R14] Finish Line 5/5 · US Bday kicks: Thank you to this site, made getting my bday shoes a great experience. Great prices and selection as always, I appreciate you guys!
  5. [R1] Finish Line 1/5 · US Confused: I have like 3400 status points yet can’t apply them
  6. [R3] Finish Line 3/5 · US Overall happy, but needs improvement: I always look to use FL when shopping for shoes and clothes, and overall have been happy with using it. But the app is always buggy and has been. Also a few times I’ve received items completely different than what I’ve ordered lol But I still enjoy Finish Line
  7. [R4] Finish Line 1/5 · US Glitches: Every time I try and use my status on new exclusive drops it gives me an error and depending on the shoe it then is all sold out. Today I was getting an error trying to check out with a new payment method. I spend a lot of money with you guys to keep going through this.
  8. [R6] Finish Line 3/5 · US Super Easy Ordering: App & Website are very easy to use & navigate. Easy checkout process and Finish Line accepts multiple payment options!
  9. [R11] Finish Line 5/5 · US Queja: Hay cosas muy padres y lo bueno q aceptan pago con afterypay lo único malo esq últimamente los pedidos no me llegan completos y ya son 2 ocaciones q pasa esto en el mes de mayo y junio y lamentablemente no tuve una respuesta favorable ya que no me hicieron devolución de efectivo ni volvieron a Mamet el producto eso si es muy mal
  10. [R13] Finish Line 2/5 · US Never get on my shoes on time: Two times now I’ve ordered shoes and they were sent back because of it said my apartment number wasn’t input properly. They don’t do anything to compensate for the time wasted for waiting even though I know for a fact and even double checked before buying the items that my address wasn’t input correctly. Last time ordering from the app.
  11. [R19] Finish Line 1/5 · US abysmal: they cancelled my orders multiple times for nike tech jacket, and then promised me a refund which they never ended up issuing to me.
  12. [R55] Finish Line 1/5 · US Horrible company: You can never chat with an associate, emails come back that they are not taking them and when I call I keep getting hung up on and never connected with customer care! Placed an order and never received it and can not get ahold of anyone in customer care. Do not buy from this horrible company!
  13. [R57] Finish Line 1/5 · US App and customer service is horrible: We ordered shoes about a month ago, never received them. Finally got through to customer service after calling for 4 days. They cancelled that order and said we would receive a refund. They also gave us a $20 coupon. Went to order the shoes again and tried to use the $20 and just kept getting a error code. Tried calling them again and was on hold for an hour
  14. [R64] GOAT 2/5 · US Fees too high: You’re charged a sales fee, shipping fee, AND another fee to withdraw your funds! Ridiculous. The process of listing your shoes and having to retake pictures or get a photo of the tag in an impossible location is also frustrating. Not the greatest app to sell.
  15. [R94] GOAT 1/5 · US cash out fees: cash out fees suck
  16. [R99] GOAT 3/5 · GB Expensive shipping: I had to pay for shipping (over £30) then import tax for the shoes to come into the country which they do not mention. Shipping took 8 days which isn’t too bad I was expecting 14 days
  17. [R100] GOAT 1/5 · US Fees, Fees, Fees: Fees to sell, fees to withdraw money, fees to look at shoes, fees to pay… I’m over it.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store