Finish Line

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Favorite place to buy from: Never have the place ever disappointed me , honestly I would rather shop this site then any of the others, the prices are amazing and they always have things in stock. I’m a very pleased customer and has been since 1997 when I was first introduced.
2. [R3] 5/5 · US Great site!: Really easy to use app. I could find everything I need, especially all the sale items. Recommended to anyone that loves sneakers. As much as I do!
3. [R5] 5/5 · US Bday kicks: Thank you to this site, made getting my bday shoes a great experience. Great prices and selection as always, I appreciate you guys!
4. [R20] 5/5 · US DOPE DEALS!: Like, I received a text of new releases and just HAD to check them out. I’m currently in sneaker detox🙄🤦🏽‍♀️so I was only window shopping. So here we are 6 pair later & excited bout every gawtdam 1 of them…..there’s honestly 2 more I’d like. Hello! My name is MJ & I’m a sneakerhead! Taking it one sole ast a time! Thx for listening
5. [R21] 3/5 · US Super Easy Ordering: App & Website are very easy to use & navigate. Easy checkout process and Finish Line accepts multiple payment options!
6. [R34] 5/5 · US LOVE: The Finish Line app is great! Easy to use and I love how it tracks my orders.
7. [R163] 3/5 · US Shipping time: Great service, easy to use and shop. My only problem and the reason I only gave three stars is because I ordered with Speed shipping which was only supposed to take 3 days and it shows on my tracking that it is going to be closer to a week. Why did I pay $23 for average shipping.
8. [R2] 5/5 · US Excelente: Me encanta comprar en línea ya que siempre ponen buenos productos y precios
9. [R12] 4/5 · US Finish line: I find deals that are WOW every now and then
10. [R15] 5/5 · US Overall: Awesome response time and deliver was waaaay before I expected!!! Always a pleasure!!!
11. [R22] 5/5 · US Come through: Always comes through because we need the kicks. They got them. They ship them and it’s always on time and ready for the function.
12. [R26] 5/5 · US Shoes: I buy a lot of shoes for my whole family from here. Online orders normally come early with standard shipping or at least on time. if I ever have any problems with online shipments, I can go to the store and they will always help me figure it out, exchange shoes or whatever it is that I need with no problem.
13. [R28] 5/5 · US Great product: Product is great, it ships and arrives on time.
14. [R57] 5/5 · US Best Customer service around: I ordered the wrong shoe size when I was up Ordering shoes at like two in the morning and I overnighted them and I accidentally put the wrong size and it was pretty stressed out but the next morning I reached out to the customer support and they corrected the issue with no questions asked excellent customer service hands-down best in the business
15. [R50] 3/5 · US App crashes: I like the website for the Exclusive Access even tho I never know when it’s gonna send a notification.. The problem is on Sneaker Drop days the app keeps crashing as if it’s not prepared to handle the traffic. It’s preventing people from getting sneakers they actually want. Can you please address this issue
16. [R90] 1/5 · US Garbage: It’s always crashing. when a new release drop it’s crashed right now. click on an item. All it do is load, but never loaded in. A complete waste of time. Y’all need to get rid of this app.
17. [R118] 1/5 · US Crashes over and over: This thing literally crashes every 12 seconds smh.
18. [R154] 1/5 · US Trash!: Always crashing
19. [R9] 4/5 · US Payment: The payment options are disabling for some strange reason
20. [R14] 1/5 · US Glitches: Every time I try and use my status on new exclusive drops it gives me an error and depending on the shoe it then is all sold out. Today I was getting an error trying to check out with a new payment method. I spend a lot of money with you guys to keep going through this.
21. [R24] 1/5 · US Horrible!!!: Worst app to buy shoes from glitches every time rarely win any big time shoes. Everytime you switch a payment or address it errors.
22. [R33] 1/5 · US Too many issues.: The UI for the rewards is overly complicated. When you tap on size chart nothing loads just a line. When you tap on automatically redeem rewards just a straight white line loads. You try to use Apple Pay and it says there’s an unknown error. Multiple cards including one I just used. How these multi-billion dollar companies have apps like this that seem like they’ve been thru no u
23. [R6] 1/5 · US Confused: I have like 3400 status points yet can’t apply them
24. [R41] 3/5 · US can’t get points: i have placed multiple orders without getting any points shoes are nice though.
25. [R71] 1/5 · US N: Shipping expensive,online coupons doesn’t work
26. [R84] 1/5 · US Will Delete App: Attempted to use a coupon code on the website and it would not work so i downloaded the app. Tried the code that was suggested to me while placing the order (FLASH10) for orders over $100 dollars (2 items purchased and 1 alone was >$100) -but the code would NOT work. Then I tried to use the code that was sent to me for signing up w/email and downloading app.($10 off orders $100+),
27. [R51] 1/5 · US abysmal: they cancelled my orders multiple times for nike tech jacket, and then promised me a refund which they never ended up issuing to me.
28. [R81] 1/5 · US Cancellation: Overtime I order it gets canceled
29. [R92] 1/5 · US Order will not go through: Every time a place an order for some reason the transaction is canceled by finish line
30. [R132] 1/5 · US Bad form Finish Line!!!: I purchased two of the size pair of shoes for my sons in two different sizes. The money was immediately put on hold in my checking account however I never received a confirmation email. On day two, I contacted customer service to follow up only to find that my order was canceled internally due to the fact that I purchased multiple of the same shoe. I received no correspond
31. [R119] 1/5 · US Horrible company: You can never chat with an associate, emails come back that they are not taking them and when I call I keep getting hung up on and never connected with customer care! Placed an order and never received it and can not get ahold of anyone in customer care. Do not buy from this horrible company!
32. [R120] 1/5 · US App and customer service is horrible: We ordered shoes about a month ago, never received them. Finally got through to customer service after calling for 4 days. They cancelled that order and said we would receive a refund. They also gave us a $20 coupon. Went to order the shoes again and tried to use the $20 and just kept getting a error code. Tried calling them again and was on hold for an hour
33. [R122] 1/5 · US refunds: horrible with refunds. i’ve been waiting almost 3 weeks and they are the hardest people to contact. they don’t accept my emails. i can live chat with a representative because the AI bot won’t let me and they leave me on hold for hours at a time.
34. [R126] 2/5 · US Horrible wait on phone: I couldn’t get the order to go through. I then call the helpline and wait with no response for 27 minutes. I finally hung up and tried again and the order finally went through.
35. [R4] 5/5 · US Queja: Hay cosas muy padres y lo bueno q aceptan pago con afterypay lo único malo esq últimamente los pedidos no me llegan completos y ya son 2 ocaciones q pasa esto en el mes de mayo y junio y lamentablemente no tuve una respuesta favorable ya que no me hicieron devolución de efectivo ni volvieron a Mamet el producto eso si es muy mal
36. [R40] 2/5 · US Never get on my shoes on time: Two times now I’ve ordered shoes and they were sent back because of it said my apartment number wasn’t input properly. They don’t do anything to compensate for the time wasted for waiting even though I know for a fact and even double checked before buying the items that my address wasn’t input correctly. Last time ordering from the app.
37. [R105] 1/5 · US Skip online go in the store: I bought a pair of shoe last Saturday. To this date the tracking information hasn’t changed and still says waiting on carrier. Called to check the status and the shoes and was told it would be picked up for delivery that day. The next day they still in the same place.
38. [R112] 2/5 · US Late shipping: Unfortunately even if you pay $33 for shipping to get your stuff faster they still come late as if you where paying $10
39. [R58] 1/5 · US Signing up: Trying to sign up with the app is a pain. Will not let me verify my account. Using Foot Locker app instead, less hassle.
40. [R94] 1/5 · US App performance: Terrible…. Every time I jump back into the app it sings me out and it always happens on big releases
41. [R95] 3/5 · US It works but….: I’ve had this app and it amazing to a point, after some time of having this app it won’t let me go into the app to buy things.
42. [R121] 1/5 · US Cant even log in: Dont waste your energy if you cant even log into your account and check a order. Come on now
43. [R11] 3/5 · US Overall happy, but needs improvement: I always look to use FL when shopping for shoes and clothes, and overall have been happy with using it. But the app is always buggy and has been. Also a few times I’ve received items completely different than what I’ve ordered lol But I still enjoy Finish Line
44. [R145] 2/5 · US Brand filter doesn’t work: The brand filter on the app will only show Nike, adidas, new balance, and Jordan. You can see all the brands on the website filter, but not the app. It’s inconvenient.
45. [R175] 1/5 · US Fix the app: App is most definitely faulty. Can't see different colors of shoes. It's like a website not loading properly. How can I order shoes if I am unable to see and choose what I want.
46. [R35] 3/5 · US Release glitches: Website has glitches during releases
47. [R29] 4/5 · US Usage of Rewards: I think that you should be able to use multiple rewards if you have them or increase rewards i.e. 5000 points for $30 and more, that way we can get more off a big transaction.