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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Finish Line

55
Value score / 100 Worth paying? No Skip it

The Finish Line app is a mixed bag, offering good deals and selection but plagued by persistent technical issues that hinder the shopping experience, especially for popular releases.

Free to download seen up to $100 4.8★ lifetime (277,964) since 2014

The Finish Line app provides access to good products, sales, and competitive prices, making it a favorite for many sneaker enthusiasts R2R3R4R6. However, it is severely hampered by frequent glitches, crashes, payment errors, and issues with applying rewards or coupons, particularly during new releases R15R25R34R51. Customer service is also frequently criticized for being unresponsive and unhelpful with order problems and refunds R120R121.

Free vs paid

The Finish Line app is free to download and use, with no explicit paid tiers or subscriptions mentioned in the reviews. Users can browse products, access sales, and make purchases without an upfront cost R2R3R4. The app's monetization appears to be solely through product purchases, with some users spending significant amounts on shoes and apparel R15. There are no in-app purchases or subscription models described in the reviews.

Value complaints

  • Customers frequently complain about coupons and rewards not working or being difficult to apply, even when eligible for discounts.R7R15R34R42
  • Some users report paying for 'Speed shipping' but receiving their orders late, similar to standard shipping times.R113R164

Where it delivers

  • Many users find great deals, good prices, and a wide selection of products, especially sneakers and apparel.R2R3R4R6
  • The app is praised for being easy to use and navigate for general browsing and shopping.R4R8R22R35
  • Users appreciate the availability of popular brands like Jordans and Nike, often finding them in stock.R1R2R33R43
  • Some customers report fast shipping and timely delivery, with orders arriving earlier than expected.R1R16R23R27
  • The app accepts multiple payment options, including Afterpay, which is convenient for some users.R5R22
Worth paying if

It is not applicable to recommend paying for this app, as there are no paid features or subscriptions. Users simply pay for the products they purchase.

Skip / stay free if

You should skip using the Finish Line app if you prioritize a smooth, reliable shopping experience, especially for new releases or when using rewards and coupons R15R25R34R51. Those who value responsive customer service for order issues or refunds should also consider alternatives, as many reviews highlight significant problems in this area R120R121.

Evidence note: The evidence is robust, with a high volume of reviews directly addressing both positive and negative aspects of the app's functionality and customer service. The negative reviews are particularly detailed regarding specific glitches and frustrations.

Frequently asked

Is the Finish Line app reliable for new sneaker releases?
No, the Finish Line app is frequently reported to crash, glitch, or fail to load during new sneaker drops, preventing users from securing desired items R15R36R51R91.
Are there issues with payments and rewards on the Finish Line app?
Yes, many users experience problems with payment methods being rejected, errors during checkout, and an inability to apply rewards points or coupon codes R10R15R34R53.
How is Finish Line's customer service for online orders?
Customer service for online orders is widely criticized, with users reporting long hold times, unreturned calls, unread emails, and difficulty resolving issues like missing orders, cancellations, or refunds R5R52R120R121.
Does the Finish Line app have general performance issues?
Yes, the app is frequently described as buggy, glitchy, slow to load, freezing, crashing, and often signing users out, particularly during peak times or new releases R12R25R91R95.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] 1/5 · US Confused: I have like 3400 status points yet can’t apply them
  2. [R15] 1/5 · US Glitches: Every time I try and use my status on new exclusive drops it gives me an error and depending on the shoe it then is all sold out. Today I was getting an error trying to check out with a new payment method. I spend a lot of money with you guys to keep going through this.
  3. [R34] 1/5 · US Too many issues.: The UI for the rewards is overly complicated. When you tap on size chart nothing loads just a line. When you tap on automatically redeem rewards just a straight white line loads. You try to use Apple Pay and it says there’s an unknown error. Multiple cards including one I just used. How these multi-billion dollar companies have apps like this that seem like they’ve been thru no u
  4. [R42] 3/5 · US can’t get points: i have placed multiple orders without getting any points shoes are nice though.
  5. [R113] 2/5 · US Late shipping: Unfortunately even if you pay $33 for shipping to get your stuff faster they still come late as if you where paying $10
  6. [R164] 3/5 · US Shipping time: Great service, easy to use and shop. My only problem and the reason I only gave three stars is because I ordered with Speed shipping which was only supposed to take 3 days and it shows on my tracking that it is going to be closer to a week. Why did I pay $23 for average shipping.
  7. [R2] 5/5 · US Favorite place to buy from: Never have the place ever disappointed me , honestly I would rather shop this site then any of the others, the prices are amazing and they always have things in stock. I’m a very pleased customer and has been since 1997 when I was first introduced.
  8. [R3] 5/5 · US Excelente: Me encanta comprar en línea ya que siempre ponen buenos productos y precios
  9. [R4] 5/5 · US Great site!: Really easy to use app. I could find everything I need, especially all the sale items. Recommended to anyone that loves sneakers. As much as I do!
  10. [R6] 5/5 · US Bday kicks: Thank you to this site, made getting my bday shoes a great experience. Great prices and selection as always, I appreciate you guys!
  11. [R8] 5/5 · US Awesome: I love this store easy to purchase service is great!
  12. [R22] 3/5 · US Super Easy Ordering: App & Website are very easy to use & navigate. Easy checkout process and Finish Line accepts multiple payment options!
  13. [R35] 5/5 · US LOVE: The Finish Line app is great! Easy to use and I love how it tracks my orders.
  14. [R1] 5/5 · US Review for great service: Always have the right sizes and don’t take long to get your package
  15. [R33] 5/5 · US Always legit an available: I buy all my jordans an nike sweatsuits from here, always fast shipping an always legit brands never any bs .. love this place highly recommended
  16. [R43] 5/5 · US Nike: Nice shoes to buy here..
  17. [R16] 5/5 · US Overall: Awesome response time and deliver was waaaay before I expected!!! Always a pleasure!!!
  18. [R23] 5/5 · US Come through: Always comes through because we need the kicks. They got them. They ship them and it’s always on time and ready for the function.
  19. [R27] 5/5 · US Shoes: I buy a lot of shoes for my whole family from here. Online orders normally come early with standard shipping or at least on time. if I ever have any problems with online shipments, I can go to the store and they will always help me figure it out, exchange shoes or whatever it is that I need with no problem.
  20. [R5] 5/5 · US Queja: Hay cosas muy padres y lo bueno q aceptan pago con afterypay lo único malo esq últimamente los pedidos no me llegan completos y ya son 2 ocaciones q pasa esto en el mes de mayo y junio y lamentablemente no tuve una respuesta favorable ya que no me hicieron devolución de efectivo ni volvieron a Mamet el producto eso si es muy mal
  21. [R36] 3/5 · US Release glitches: Website has glitches during releases
  22. [R51] 3/5 · US App crashes: I like the website for the Exclusive Access even tho I never know when it’s gonna send a notification.. The problem is on Sneaker Drop days the app keeps crashing as if it’s not prepared to handle the traffic. It’s preventing people from getting sneakers they actually want. Can you please address this issue
  23. [R91] 1/5 · US Garbage: It’s always crashing. when a new release drop it’s crashed right now. click on an item. All it do is load, but never loaded in. A complete waste of time. Y’all need to get rid of this app.
  24. [R10] 4/5 · US Payment: The payment options are disabling for some strange reason
  25. [R53] 3/5 · US Payment Issues: I tried to pay with different cards and were rejected, I use this cards for previous orders
  26. [R52] 1/5 · US abysmal: they cancelled my orders multiple times for nike tech jacket, and then promised me a refund which they never ended up issuing to me.
  27. [R120] 1/5 · US Horrible company: You can never chat with an associate, emails come back that they are not taking them and when I call I keep getting hung up on and never connected with customer care! Placed an order and never received it and can not get ahold of anyone in customer care. Do not buy from this horrible company!
  28. [R121] 1/5 · US App and customer service is horrible: We ordered shoes about a month ago, never received them. Finally got through to customer service after calling for 4 days. They cancelled that order and said we would receive a refund. They also gave us a $20 coupon. Went to order the shoes again and tried to use the $20 and just kept getting a error code. Tried calling them again and was on hold for an hour
  29. [R12] 3/5 · US Overall happy, but needs improvement: I always look to use FL when shopping for shoes and clothes, and overall have been happy with using it. But the app is always buggy and has been. Also a few times I’ve received items completely different than what I’ve ordered lol But I still enjoy Finish Line
  30. [R25] 1/5 · US Horrible!!!: Worst app to buy shoes from glitches every time rarely win any big time shoes. Everytime you switch a payment or address it errors.
  31. [R95] 1/5 · US App performance: Terrible…. Every time I jump back into the app it sings me out and it always happens on big releases

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store