GOAT
GOAT is a popular marketplace for authentic sneakers and streetwear, praised for its wide selection and authentication process, but it faces significant criticism for slow shipping, high fees, and unresponsive customer service, especially for international buyers.
GOAT is a well-known app for buying and selling rare and authentic sneakers and apparel, with many users appreciating its vast inventory and authentication. However, recent reviews highlight persistent issues with extended shipping times, various fees (sales, shipping, withdrawal, duties), and a frustrating customer service experience often described as unhelpful and automated.
What users like
What users complain about
- Slow and inconsistent shipping times, often taking weeks or monthsR3R51R60R83
- High fees for buyers (shipping, import duties) and sellers (sales, withdrawal)R6R51R97R111
- Poor or nonexistent customer service, often automated and unhelpful with issues like address changes, refunds, or defective itemsR10R12R13R16
- Strict return policy, often resulting in partial refunds or store credit, even for defective or incorrect itemsR10R49R58R62
- Issues with payment processing and order cancellationsR4R102R248R256
- App interface can be confusing or have glitches, especially after updatesR2R53R87R214
- Misleading pricing or lack of clarity on sizing (US vs. UK)R94R104R159R299
Latest update · v2.102.1
What the developer says changed (the verdict above weighs this against what reviewers report):
The latest version contains bug fixes and improvements.
Recurring themes
Who it's for
GOAT is for collectors and enthusiasts looking for a wide selection of authentic, rare, or exclusive sneakers and streetwear, especially if they prioritize authenticity over speed and cost R1R7R15R39. It might be less suitable for those on a tight budget, needing quick delivery, or expecting robust customer support for potential issues R3R6R12R65.
Evidence note: The recent review sample skews significantly negative (47.1% negative), which contrasts sharply with the lifetime rating of 4.86. This indicates a recent decline in user satisfaction, particularly regarding shipping, fees, and customer service. While positive reviews still exist, the volume and intensity of negative feedback on these specific issues suggest they are current and widespread problems. The developer's release notes are too generic ('bug fixes and improvements') to directly address or contradict specific user complaints.
Frequently asked
How long does shipping typically take with GOAT?
Are there hidden fees when using GOAT?
What is GOAT's customer service like?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Found my CR7s: This is my go to place for finding rare exotic shoes!
- [R5] Pricey: Have pretty much every show you’re looking for but got damn they price gouge!
- [R7] Love Goat!: Best online sneaker shop!!
- [R30] Always got what I’m looking for: Goat of all Goats
- [R15] Sneakers: Trusted source to buy authentic sneakers!Can’t trust too much out there.
- [R39] Goat review: Love you guys and yall aunthenticy , literally goated !
- [R357] GOAT: Trainers from here are always authentic, however if you’re shopping outside the USA. You’ll have to pay duties on the package and this will make the prices significantly larger than other competitors. (You also won’t know exactly what you're paying on duties until you should receive it). Which in my eyes is very unfair, I ended up paying £50 on duty fees after buying trainers for £170 (costi
- [R24] Best shoes: Easy and simple
- [R40] Nuff’said: This app is great it’s supper easy to navigate and use. I would recommend this app over any other shoe shopping app:) the first pair of shoes I ordered from here said it would take about a week and a half to arrive but then they ended up coming in a week thank you GOAT
- [R44] User Friendly: The app is straight to the point.. love it :)
- [R59] Great experience: The app is so slick. So much product and just smooth and easy as can be.
- [R3] Reason why I’m rating this a 3.: Hello, I’m rating GOAT a three because of how long it takes to ship to where it’s going. It’s been three weeks and my package still hasn’t moved, nor has it gave me any updates. After I receive my package I will never order from here again. Something positive I must say is that the offers are really really good. That’s all, have a good day or night.
- [R51] Goat: Goat is an ok place to order stuff from but the shipping costs a lot and I ordered something in may and it’s not coming until July at this point I don’t want to order stuff from goat because it takes to long but they have good shoes and clothes to order from overall I would recommend if you don’t mind waiting awhile for your stuff to come
- [R60] shoes aren’t shipping and there’s no customer service: I genuinely ordered Travis Scott’s on 4/30 and now it’s 5/10 and still nothing. The seller hasn’t even sent them to goat yet and goat is doing absolutely nothing about it. They won’t match me with a new seller or anything and I sent a ticket multiple days ago and they never emailed me back. there’s no actual customer support, just an AI. wtf
- [R83] Shipping: Took me over 2 weeks to receive my sneakers. That’s way to long 🤬
- [R6] Fees too high: You’re charged a sales fee, shipping fee, AND another fee to withdraw your funds! Ridiculous. The process of listing your shoes and having to retake pictures or get a photo of the tag in an impossible location is also frustrating. Not the greatest app to sell.
- [R97] They take to much money: I don’t like the fact they charge you to cash out your money on top of fees they have already taken
- [R111] Seller fees too high: After selling my shoes through goat/alias they raped me on fees even tho I have the best commission fees they offer, and they also make 0 sense the system lies to encourage dropping prices example at $250 asking price 10% will be posted “lower than my price” at $249 im the lowest asking price that makes 0 sense
- [R10] Defective shoes: Ordered pair of cleats and wore them for 20 minutes to break them in. Took them off and the stud was completely broken in half. I shipped them to goat but was denied a refund and told I also had to also pay to get them back. I have worn cleats and been surrounded by soccer my entire life and literally never seen a stud break like that. Completely scammed and very disappointed.
- [R12] Very disappointing customer service.: I placed an order, but my shipping address was outdated. I contacted customer support immediately to either update the address or cancel the order, but they were unable to help with either request. It has now been over 24 hours, and the only response I keep receiving is that I have to wait until someone has time to contact me, and that I should stop sending em
- [R13] Unsatisfied: I do not like how goat does business if you put the wrong zip code it will not allow you to change your address or contact the shipper to update. Make sure you put the right address. They are quick to take your money but after that they offer no! And I mean no help to update or change address they will deliver your item to the wrong address and say it was delivered
- [R16] Still haven’t received refund straight thieves: I buy all my exclusive from the GOAT never had a problem until now. As a repeated customer I thought I would get treated with more respect. I ordered some shoes, they used some uber like delivery service and I never received my shoes. I’ve sent 10 emails to get my refund and all I’m getting is the run around, can’t talk to anyone. I just keep gettin
- [R49] Goat Sucks: I ordered shoes that came used. They gave me credit but the credit doesn’t cover taxes. I had to use my card again for $51.48 when I had money left over from the credit. WORSE EXPERIENCE OF MY LIFE AND THIS IS A ONE AND DONE FOR ME!
- [R58] You can’t return the item: I buy shoes from goat and you cannot return the shoes and if you try to sell the shoes on the website, you’re gonna lose a lot of money
- [R62] Return policy is horrible: I received my new shoes they had a few scratches and scuffs marks on them so I reached out to them in app and they told me if I returned the shoes I would lose 15 percent of what I paid for them. I just wanted to trade the shoe for another pair. The message said no we only can give you a goat credit minus the 15 percent towards a new purchase. Just be careful doing busin
- [R4] Wouldn’t let me pay..: Wouldn’t let me pay for my order. I had to break it down separately and change it to pick up.
- [R102] Double charged me won’t cancel: I slid the slider to order for a pair of sneakers, page never changed. No confirmation, no show of the order going through. Slid the slider again, boom, confirmation, congratulations on your purchase. Tell me why I have 2 orders for the same pair of shoes after that, and they won’t cancel the second order the SAME DAY as the order was placed. It’s robbery.
- [R248] Can’t buy a shoe to save my life.: I’ve attempted to buy two different pairs of shoes for my wife for Mother’s Day and they both get cancelled. What’s the freaking point of having these shoes on the app if they aren’t available?
- [R256] Payment: Couldn’t pay with klarna
- [R2] Trash: Terrible user experience. One and done.
- [R53] UI is terrible: So difficult and confusing to add an item to want/own, too complicated for no reason
- [R87] Hard to finish: Hard to finish
- [R214] Confusing interface: They need to revert the app layout new one is too confusing
- [R94] Sizing: Bruh i ordered a size 5 pair of new balances in womens and you guys sent it in guys size, once again a GIRLS shoe. The listings and the prices that are matched with the sizes have to get better, it doesn’t say whether it’s womens or mens, just a size and a price.
- [R104] Agam: There denim tears hoodie are way to overpriced 7000 for a hoodie is insane goat fix you’re prices.
- [R159] Way too expensive: It’s a good app for sneakers Kobe’s Jordans, but the biggest issue is the price. I’d rather get fake Jordans and nobody know or having real choices that are expensive it cost my rent
- [R299] Misleading: It is a good app however I find it very misleading and untruthful with pricing . The amount of shoes that state a price in title then when you click on the shoe it reveals it’s 4 times the amount advertised.
- [R63] Bad shipping system: I ordered a pair of sneakers over a moth ago, then when it was supposed to arrive they canceled my order and shipped it back ti GOAT werehouse. They offer half of what I paid of charge me the shipping again. Worst service ever.
- [R45] Fees, Fees, Fees: Fees to sell, fees to withdraw money, fees to look at shoes, fees to pay… I’m over it.
- [R46] Prices: Prices on some shoes are too high
- [R207] Shipping: Honestly, Goat has always been good shipping for items is crazy. I’m stationed overseas at an FPO address and they’re charging $40 just don’t sit right with me. This have to be fix.
- [R65] Trash company that uses AI to screw customers: Do not use this app! No human being could possibly be so disconnected from the average consumer. Their “support” is a joke and will not do ANYTHING to fix their mistakes at all. I was a loyal customer that they treated like garbage and now will use stock-x or any other app that is not this one. Please save yourself the anguish and do the same.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store