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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

CFCU Community Credit Union vs Community First CU

CFCU Community Credit Union 4.7★ · Free to download 45
Winner Community First CU
Community First CU 4.8★ · Free to download 70

Community First CU (App B) generally offers a more reliable and user-friendly banking app experience compared to CFCU Community Credit Union (App A), despite recent updates causing frustration for some users of both.

Full reviews: CFCU Community Credit Union · Community First CU

Community First CU (App B) has a higher lifetime rating and more positive feedback regarding ease of use and functionality, though recent updates have introduced issues for some users. CFCU Community Credit Union (App A) struggles with consistent login issues, unreliable features like mobile check deposit, and an outdated interface, with a new app 'CFCU More' expected in November 2024.

Head to head

Features tieR1R9R12R15
CFCU Community Credit Union Users of CFCU Community Credit Union (App A) report that the app is primarily useful for checking balances, with features like mobile check deposit often failing or being difficult to use R1R9R46. Some users desire more advanced features like Face ID, Touch ID, or the ability to make principal mortgage payments R12. There are also complaints about grouped transactions and the inability to change address information within the app R15.
Community First CU Community First CU (App B) users appreciate features like quick balance checks, cash flow analysis charts, and credit score reporting . However, recent updates have led to a loss of functionality for some, including the inability to see past bill payments, schedule payments, or link to credit card information from within the app . Mobile deposit is a mixed bag, with some finding it easy R105 but others experiencing long processing times or frequent errors .
Ease of Use edge: Community First CUR5R8R10R22
CFCU Community Credit Union Many users find CFCU Community Credit Union (App A) difficult to use, citing issues with an inconsistent interface, small text, clunky navigation, and a lack of intuitive design R22. Some find the security protocols too complicated . While some loyal customers find it easy R5R8, others describe it as "miserable" and "clumsy" R10.
Community First CU Community First CU (App B) is generally praised for being user-friendly, easy to navigate, and convenient for checking balances and making transfers . However, recent updates have introduced frustration for some, with complaints about a new, overcomplicated interface, slower loading times, and difficulty finding accounts or making transfers .
Reliability tieR1R7R9R10
CFCU Community Credit Union CFCU Community Credit Union (App A) suffers from significant reliability issues, with users frequently reporting being logged out, Face ID/Touch ID not working, blank screens, and the app crashing R1R7R10R13. Mobile check deposit is particularly problematic, often failing or requiring multiple attempts R1R9R35R46. The app also requires system updates that can take a week R13.
Community First CU Community First CU (App B) also has reliability concerns, particularly after recent updates. Users report issues with logging in, the app saying "Access Denied," freezing, or constantly crashing . Mobile deposit is a frequent point of failure, with users encountering error messages or the feature not working at all .
Price/Value tieR13R25R105R115
CFCU Community Credit Union Both apps are free to download. Users of CFCU Community Credit Union (App A) mention that low fees are a reason they stay with the bank despite app issues R13. One user notes the app's convenience saves them trips to the branch R25.
Community First CU Both apps are free to download. Users of Community First CU (App B) find the app valuable for monitoring accounts, paying bills, and mobile deposits, especially when traveling R105R115.
Support tieR15R34R71R87
CFCU Community Credit Union Users of CFCU Community Credit Union (App A) report difficulty getting support, with no one responding to questions submitted through the app and calls to the bank often going unanswered R15. Some users express frustration with the lack of a live person to answer the phone R34.
Community First CU Community First CU (App B) has mixed reviews on support. Some users praise the helpful, attentive, and knowledgeable staff at the credit union R71R87. However, others report that customer service had difficulty resolving app issues and that messages about problems were not taken seriously .
Pick CFCU Community Credit Union if

You are an existing CFCU Community Credit Union customer who primarily needs to check balances and are willing to wait for the new 'CFCU More' app expected in November 2024 R1R3.

Pick Community First CU if

You prioritize a generally user-friendly interface for basic banking tasks like checking balances and making transfers, and are comfortable with the possibility of occasional glitches or frustrations from recent updates .

Evidence note: Both apps have a significant number of recent negative reviews related to updates causing login issues, feature failures, and poor user interface changes, which skews recent sentiment lower than lifetime ratings. The free-to-download nature means many users are likely existing credit union members who are reliant on the app for banking, leading to strong opinions when functionality is impaired.

Frequently asked

Does CFCU Community Credit Union (App A) support Face ID or Touch ID?
CFCU Community Credit Union (App A) has inconsistent support for Face ID and Touch ID, with many users reporting that these features frequently stop working or are not available as login options R7R12R13R17.
Are there issues with mobile check deposit for either app?
Both apps have significant issues with mobile check deposit; CFCU Community Credit Union (App A) users report the feature often doesn't work, has camera orientation bugs, or crashes R1R9R35R46, while Community First CU (App B) users experience long processing times, random error messages, or the feature not working after updates .
Is CFCU Community Credit Union (App A) being replaced?
Yes, CFCU Community Credit Union (App A) is being replaced by the 'CFCU More' app on November 4, 2024 R3.
Do these apps support accessibility features for visually impaired users?
Community First CU (App B) has been criticized for not being visually impaired friendly, with one user reporting that the app does not work with voice-over features R61. There is no specific mention of accessibility features in the reviews for CFCU Community Credit Union (App A).

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] CFCU Community Credit Union 2/5 · US Very inconsistent: I have to delete the app once a month as it logs me out and doesn't recognize me. The deposit check feature via online check photo system has never worked. This app is only good to check balances with and that's about it. Needs a lot of work.
  2. [R9] CFCU Community Credit Union 3/5 · US Mobile check deposit bug: The camera orientation and the phone orientation appear to be opposite with this latest update making it very difficult to align a check to take a picture
  3. [R12] CFCU Community Credit Union 3/5 · US It’s functional: The app does what I need it to do, but would be better if it were more user friendly and also had Face ID.
  4. [R15] CFCU Community Credit Union 3/5 · US It’s OK: This app isn’t great, but it gets the job done. It usually works but I have had it refuse to log me in. I wish the app had all the features available with online banking like changing address information. I’ve also NEVER had anyone respond when I’ve submitted questions with the app which is extremely disappointing since no one answers when I call a bank itself. All around, it’ll do the jo
  5. [R5] CFCU Community Credit Union 5/5 · US Great App: One of the easiest banking apps I’ve ever used. Loyal customer for nearly a decade now.
  6. [R8] CFCU Community Credit Union 5/5 · US Conveniently simple: Each of my transactions is so easy using their app and website. It’s a pleasure doing business with them.
  7. [R10] CFCU Community Credit Union 2/5 · US CFCU App: The app is the most miserable app I’ve ever used. Most times it does not like my password and I’m forced to change to be able to use it. Because of this I have thought several time about changing banks. Nickname in the review is just as bad as trying to sign into my account.
  8. [R22] CFCU Community Credit Union 2/5 · US Another terrible update.: Worst UI of any banking app. Literally moving people away from CFCU.
  9. [R7] CFCU Community Credit Union 2/5 · US Repeated issues: This app doesn’t work about half the time I go to use it. Either the Face ID doesn’t work or the screen is completely blank. It’s so inconsistent that I changed my primary bank to one that has a functional app.
  10. [R13] CFCU Community Credit Union 1/5 · US Terrible IT: Often need to change password as Face ID stops working and don’t have password handy. Goes down more than any other banking app I use. The system goes down. Upgrades take a week instead of hours in past. Only keep because I’ve been customer for decades and fees are low.
  11. [R25] CFCU Community Credit Union 5/5 · US Bank in my pocket: I live 3 blocks from CFCU, but rarely go there, because the app is so much easier. If it dispensed cash from my phone I might never visit the branch location at all
  12. [R105] Community First CU 5/5 · US Ease of use to monitor accounts and pay bills!: This app is exceptional for monitoring accounts, paying bills and mobile deposits! It is especially useful when traveling for longer periods of time to pay bills from my phone. Thank you for being progressive in serving your customers.
  13. [R115] Community First CU 5/5 · US CFCU APP ON MY IPHONE: It is so convenient to have the CFCU APP on my IPhone. It totally empowers me to check and manage all of my accounts anytime and from anywhere. It enables bill paying and transfer of funds; again, anytime and from anywhere. I rate the CFCU APP 5-STARS for convenience, ease to use, and reliability (has never let me down).
  14. [R34] CFCU Community Credit Union 1/5 · US Unhappy!: This is way more work than it used to be! They joined 2 accounts into one with no explanation. I want my old credit Union back with a real live person that answers a phone! This stinks!!!!
  15. [R71] Community First CU 5/5 · US Happy Customer: It’s always a pleasure to see and work with the team at Community First CU in Howard they are helpful , attentive, knowledgeable and supportive during every transaction from the easy to the complex nothing phases them. Thanks for everything you do for the community and us customers.
  16. [R87] Community First CU 5/5 · US Member review: Been a member for few years since working and retiring from OshKosh truck and have had great support from everyone there Thank you sincerely for all your support throughout the years first with OshKosh credit union and now with Community First credit union as a member
  17. [R17] CFCU Community Credit Union 4/5 · US Doesn’t do face recognition: Works great except that it has never managed to get face recognition right
  18. [R35] CFCU Community Credit Union 5/5 · US Won’t work: I tapped the screen about 550 times before it would take a picture and by then my hand was shaking
  19. [R46] CFCU Community Credit Union 1/5 · US Crashes: Crashes every time a mobile deposit is attempted!
  20. [R3] CFCU Community Credit Union 3/5 · US Lame Duck: Being replaced by CFCU More app on 4 November 2024.
  21. [R61] Community First CU 1/5 · US Drew: Tried to transfer funds from one account to another and those of us that use voice over, blind, the app does not work in voice over. This app is not visually impaired friendly.Left prior rating due to same problem, nothing has been done to improve app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store