Community First CU

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] 5/5 · US User friendly: Very user friendly, transfers are easy, easy access to balance information and deposits are easy to make within the app.
2. [R7] 5/5 · US App Review: I can’t tell you how easy it is to use the community first credit union app. Easy to read, easy to navigate, just an all-around great experience.
3. [R8] 5/5 · US Very Pleased: Enjoy the easy online checking of my finances
4. [R15] 5/5 · US Good: Really easy to use
5. [R5] 5/5 · US Seamless, efficient banking app: This app is smooth and genuinely useful. Quick balance checks are instant, the cash flow analysis charts are clear, and credit score reporting is right on the same scroll, no digging through menus. Everything feels organized and efficient.
6. [R21] 4/5 · US App for Community First: Very nice app, new features have been added.
7. [R39] 4/5 · US Nice update: With the new update, the UI is much more user friendly. New features and smoother usage. Couple bugs to work out still, little bit of lag between switching menus, but overall gets the job done better than I could have asked for :)
8. [R47] 5/5 · US Amazing update: Since the recent update to the banking app I have been able to feel more prepared for my future. There were so many amazing features that were added. My personal favorite is being able to track my credit score and see in real time when it goes up. I also love being able to create savings goals and see the days remaining. This update has gotten me more excited to save money. I love
9. [R22] 5/5 · US Ease of use to monitor accounts and pay bills!: This app is exceptional for monitoring accounts, paying bills and mobile deposits! It is especially useful when traveling for longer periods of time to pay bills from my phone. Thank you for being progressive in serving your customers.
10. [R23] 5/5 · US App works great!!: I love this app, I can do all my credit unioning on line, including deposits on line. Only have to go to the credit union when I need cash.
11. [R64] 5/5 · US Great option & improved: Love the mobile version even more than the desktop app. The mobile deposit and bill payer features are so useful.
12. [R65] 5/5 · US So convenient and fast!: I love the simplicity and mobile check deposit! I do all my banking from here no matter what the day or time is!!!
13. [R67] 5/5 · US App is getting better thankfully: I just wanted to write a review to say that this app used to be absolute trash. However, with recent development, the app is finally useful! It still isn’t perfect, but it’s a million times better than it used to be. Two features I especially enjoy- having the ability to sign into my account using my Touch ID, as well as the feature where Community First gives you
14. [R80] 5/5 · US Zzzzz: This new update made the app extremely slow. I have asked for the fingerprint and face recognition for a year now so thank you for providing it now. Now give us an app we can use faster.
15. [R26] 2/5 · US Issues: Can’t log into it the normal way, it just sits and says logging into account. I have to click on the contact us button and login through there to even see my bank account its a huge inconvenience
16. [R27] 2/5 · US Mobile App Issue: The app for mobile was fine just until recently it’s been acting weird on me. Whenever I click on the mobile app it keep saying Access Denied and giving me some IP number and etc… when I call customer services they said on their side are fine. I’m not sure if it’s just the app or it’s my phone. I seriously deleted the app multiple times and it still says Access Denied. Hopefully
17. [R57] 1/5 · US app won’t let me log in: had this app for a good 3-4 years and never once had an issue until it updated and went into maintenance. deleted and reinstalled a good 5 times yet it still won’t let me log into my account. annoying!!
18. [R68] 1/5 · US New mobile update is horrible: Have been banking with them for 7+ years, and have had great in person experiences. But the mobile app is horrible. It keeps unregistering my phone, so touch ID fails. Then entering a username and password locks the account instantly. I have had to reset my password each of the last 7-8 logins over the last 3 weeks. Strongly considering taking home loan, vehicle loa
19. [R2] 5/5 · US Bill Pay: Who ever was the one in charge of getting this new bill pay should immediately be fired. This new bill pay is NOT USER FRIENDLY. It involves many more steps and is a waste of time to the old version everyone liked. If this version is supposedly better why does it now have a separate helpline. Talking with employees at the credit union they seem to have the same attitude that I have. This
20. [R29] 1/5 · US Bill Pay: The bill pay feature on mobile app is horrible. You can’t see past payments or schedule
21. [R45] 4/5 · US Help with Bill Payer: There isn’t a convenient way to pay bills in the newest app update for iOS. I can access through the menu, however, that opens a browser which is hard to read on a mobile device. Can you create a shortcut on the main page? I’m able to see this option on my personal account. The shortcut is there, but it still wants to open in a browser. I don’t have the option available on my
22. [R46] 2/5 · US Launching Bill Pay is Painful!: Why can you not easily launch bill pay? It doesn’t launch so it says to click on ‘open window’ which doesn’t work and then direct me you to a link that opens a blank page! Horrible user experience.
23. [R32] 3/5 · US Convenient: I love having the convenience of the app. It is user friendly and overall great for information and internal account transfers. However, I am struggling to get the deposit function to work. Thanks!
24. [R43] 1/5 · US AVOID MOBILE DEPOSITS: I’ve never seen a bank with such awful mobile deposit policies. It takes several days to go through when so many other banks will upload the amount in your account right away. If you’re looking for banking ease and not having to go out of your way to the bank, this isn’t the bank for you
25. [R66] 1/5 · US Mobile deposit does not work: The mobile deposit feature has always been glitchy, but recently it will come up with some random error message every time. “Please use a dark background”or “depositing this check will exceed your $4,000 daily limit”. I don’t think a $7.00 check is going to put me over my limit. I called and was told to delete and download the app again. No such luck. I work during ba
26. [R69] 1/5 · US Mobile deposit: I’ve been banking with community first for about ten years now and never had much of an issue. I recently moved and the closest community first is an hour away but I chose to stick with them because of the mobile deposit and mobile banking. After the new software update, I am not able to deposit my checks through the online banking which really puts a huge hold on everything. I jus
27. [R59] 1/5 · US Horrible App: I only use this because i’ve been banking with them since 2014. It constantly glitches, takes forever to load, and is overall just a terrible app.
28. [R60] 2/5 · US Update: Every time I need to use the app I need to restart my phone. IPhone 11 with face id.
29. [R62] 1/5 · US Terrible!!!!: This app has glitches left and right. I would not recommend this app to anyone. I would give it a zero, but I can only rate it a one. You can’t do anything. There is a different local credit union called Verve that just launched an amazing new update to their app. I would recommend that to you to help you with banking. Overall, this app is useless. NEVER TRY THIS APP!
30. [R75] 1/5 · US Terrible: The old app never worked, and neither does their new one. Constantly crashes or spins. Never moves swiftly page to page. Continuously have to open and close.
31. [R52] 3/5 · US Always changing and lack iPhone support: Can’t see check images
32. [R72] 1/5 · US Sad: Not only have u removed accounts I’m jointed with but now I can’t just make direct payments to my credit card I have with u guys. It used to be a click away now I gotta find out how to do that. Made things more complicated.
33. [R73] 1/5 · US Upgrade Lost Functionality: Not being able to link into your credit card from the App was a big miss on this upgrade. Also, the pending transactions are not displayed on the screen unless you turn your phone sideways (Horizontal).
34. [R79] 1/5 · US Worse than before. Go back.: The previous version was lame but usable. This purple/pink/teal version isn’t even usable without a lot of customer input. Since so many do banking on the fly, to suddenly find half my accounts missing and unable to just do my usual transfers to every acct is terribly frustrating. Having my account info ready for me as always is a must. Having to find accts that alrea
35. [R16] 1/5 · US Drew: Tried to transfer funds from one account to another and those of us that use voice over, blind, the app does not work in voice over. This app is not visually impaired friendly.Left prior rating due to same problem, nothing has been done to improve app.
36. [R58] 1/5 · US Changes: They just redid the app and the changes aren’t for the better. Absolutely loathe the new interface, and don’t foresee myself using the app more for than checking the amount in my account when out and about. Going to have to use my computer instead of the app if I want to do my banking. :/
37. [R74] 1/5 · US Still a mess....: Pretty frustrating app... yea you can get balances and finally deposit a check. The look of the app is sloppy. And if you have multiple accounts good luck. It’s not intuitive at all. Also jumping out of the app and going into safari is totally unacceptable. A mess... Instead of building all these locations. Build a better app.
38. [R77] 1/5 · US New update: If it’s not broken don’t fix it. I feel this new app update to fancy and over complicated. The old app was simple and it worked fine. Everything take twice as long to load and takes longer to navigate around the app.
39. [R19] 3/5 · US Allow 2FA and Passkey’s: It would be awesome if you could setup 2FA in Raivo or something like Authy. Not only that but setup passkey support. So the account is hooked to another piece of hardware. So nobody can just login to your bank account from grabbing cookies or anything.
40. [R56] 5/5 · US Nice upgrade: The new UI is a much better experience with cleaner integration and more features including card controls. Keep the improvements coming!
41. [R17] 5/5 · US Zelle: I will you had Zelle already on your app so you didn’t have to connect to it through there app
42. [R31] 5/5 · US Great app…BUT: No dark mode. Dark mode is a system UI standard these days. No excuses for the app not to support it. Other than that it’s perfect.
43. [R87] 2/5 · US Touch ID/Not!: Shows you can set up Touch ID. When you go to do it it says you can’t. Huge bummer.
44. [R89] 1/5 · US App is long overdue for update: As others have mentioned, this app is basic. It hasn't changed in years. I believe the president and vp's are pouring money into their new corporate headquarters being built on cb and have left this app for dead. No touch ID log in, no remote deposit of checks, the bill pay is as basic as it gets. But I can't wait to see the new corner offices!
45. [R53] 5/5 · US Cool updates: I like the ability to see all my financial info in one spot. LOVE the credit score monitoring and while I don’t always enjoy seeing how I spend my money, it’s a cool feature. Nice upgrade!
46. [R55] 5/5 · US Wow - this update rocks!: Love, love, love what I can do in the new Community First app. Access to my credit report and a whole bunch of alerts and controls that I can manage. So glad to be able to do so many things online - very convenient.