CFCU Community Credit Union

What reviewers actually said

Built only from these 71 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] 5/5 · US Conveniently simple: Each of my transactions is so easy using their app and website. It’s a pleasure doing business with them.
2. [R22] 5/5 · US Bank in my pocket: I live 3 blocks from CFCU, but rarely go there, because the app is so much easier. If it dispensed cash from my phone I might never visit the branch location at all
3. [R40] 4/5 · US It’s useful: I don’t really use this app much unless I need to check to see how much I have, transfer money, normal things like that. I do find it annoying when I have to type in a code to have access to my account by sending me one through messages, but I understand it’s for security reasons and I will respect that but that’s just my pet peeve about this app. Overall it’s very convenient to have
4. [R71] 5/5 · US Love being mobile: I love this new mobile app! It makes checking my balances, transferring money and paying bills so much easier while I am on the go.
5. [R31] 5/5 · US Convenient: This app makes banking easy for me. I live in a different state now. I can mobile upload checks, transfer money and check my account at any time. Really appreciate being able to do this. CFCU is the best bank ever.💞
6. [R55] 5/5 · US Love remote check deposit: I love the CFCU mobile app! It’s worked great so far. The mobile check deposit has saved me countless hours and gas. Thank you.
7. [R64] 5/5 · US Great for mobile deposits!: Traveling a lot for work and needing to deposit to CFCU and BoA alternating weeks, the new mobile deposits have been amazing and turnaround time is very quick. If I'm near Ithaca one or two days a week this is a huge time saver!
8. [R3] 5/5 · US Great App: One of the easiest banking apps I’ve ever used. Loyal customer for nearly a decade now.
9. [R28] 5/5 · US Banking App: So far has been easy to navigate and have had very little issues with any bugs or site being down for maintenance.
10. [R69] 5/5 · US So easy to use!: I'm glad CFCU implemented a true mobile app. This makes banking on the go so much easier. Love it!
11. [R2] 2/5 · US Very inconsistent: I have to delete the app once a month as it logs me out and doesn't recognize me. The deposit check feature via online check photo system has never worked. This app is only good to check balances with and that's about it. Needs a lot of work.
12. [R7] 2/5 · US Repeated issues: This app doesn’t work about half the time I go to use it. Either the Face ID doesn’t work or the screen is completely blank. It’s so inconsistent that I changed my primary bank to one that has a functional app.
13. [R9] 2/5 · US CFCU App: The app is the most miserable app I’ve ever used. Most times it does not like my password and I’m forced to change to be able to use it. Because of this I have thought several time about changing banks. Nickname in the review is just as bad as trying to sign into my account.
14. [R10] 1/5 · US Terrible IT: Often need to change password as Face ID stops working and don’t have password handy. Goes down more than any other banking app I use. The system goes down. Upgrades take a week instead of hours in past. Only keep because I’ve been customer for decades and fees are low.
15. [R15] 4/5 · US Doesn’t do face recognition: Works great except that it has never managed to get face recognition right
16. [R20] 1/5 · US Face recognition not working: The face recognition does not work.
17. [R42] 3/5 · US Mobile check deposit bug: The camera orientation and the phone orientation appear to be opposite with this latest update making it very difficult to align a check to take a picture
18. [R44] 1/5 · US Crashes: Crashes every time a mobile deposit is attempted!
19. [R47] 5/5 · US It’s great when it works: At times I don’t have any problems making mobile deposits. Then I’ll hit a period of time when it will take a picture and then the screen goes blank. Or I’ll take a picture of the front and back of the check click on deposit and it goes back to the original screen. It seems they have some more bugs to work out.
20. [R57] 1/5 · US App crashes and won’t let me log in.: Also doesn’t allow me to log in with my thumb. Crashes. If you’re going to offer an app. Offer one that works.
21. [R60] 2/5 · US Unreliable: This app works MAYBE 60% of the time. I keep getting error messages that say to try again later. It crashes when I try to open it, or takes forever to load. I love being able to do mobile deposits, but I am unable to count on the app actually opening properly to do so.
22. [R66] 1/5 · US Crashes on launch consistently: This app crashes on start 9/10 times. I managed to get in once so far, and the experience seemed good, but the crashing on launch is inexcusable, hence the one star
23. [R13] 2/5 · US Another terrible update.: Worst UI of any banking app. Literally moving people away from CFCU.
24. [R19] 2/5 · US Update: Better Useless; Barely: The app continues to be a sore point in my CFCU experience. They need someone to fix the UI cause it looks like a middle school project, and only barely functions better than one.
25. [R38] 2/5 · US Needs a UX designer: App is slow performing not optimized for iPhone. Too many clicks needed to navigate. Needs the ability to swipe in and out of screens rather than have to click the tiny back arrow. The “view all” section of an account is clunky. Search entry options are not mobile friendly. New version released February 2022 does not resolve any of these issues. New navigation buttons were add
26. [R45] 2/5 · US It’s not that good: The tiled windows is a major step backwards. It’s hard to read ,navigate and very very clunky. When it actually works it does an ok job, the remote check deposit is the only thing saving this app from being trash.
27. [R6] 1/5 · US Issues: The app will not rotate to accommodate the Landscape display of an iPad.
28. [R11] 2/5 · US Need landscape view: Need app to provide landscape view
29. [R35] 4/5 · US Almost there: Enjoy this app but would be nice if I could make a principle mortgage payment. Just a suggestion:-)
30. [R56] 3/5 · US It’s OK: This app isn’t great, but it gets the job done. It usually works but I have had it refuse to log me in. I wish the app had all the features available with online banking like changing address information. I’ve also NEVER had anyone respond when I’ve submitted questions with the app which is extremely disappointing since no one answers when I call a bank itself. All around, it’ll do the jo
31. [R23] 1/5 · US App trouble: Over the last few months I have been having trouble with my CFCU app. I use it mainly to deposit checks through mobile deposit. I have had to change my user name and then passwords nearly every time I need to log in and make a deposit. This was not the case until the last app update. Please fix. ❤️
32. [R27] 4/5 · US Deposits & Camera: Whrn taking a picture of the check for deposit, I wish the camera could take the picture automatically when the check was in focus rather than having to tap the screen to take the photo. Thanks!
33. [R12] 1/5 · US Dislike: The old app was much easier to use
34. [R4] 3/5 · US Lame Duck: Being replaced by CFCU More app on 4 November 2024.
35. [R16] 1/5 · US Terrible: Having two apps is terrible. The + app is sideways on my iPad. A check wasn’t issued to my vendor Discover. I had it set up to pay off in full every month. Now when I get the bill there is $50+ in interest even though I’m paying it in full. You cost me money & I’m thinking of moving to a new bank.
36. [R50] 1/5 · US CFCU App: I don’t like this new app. When I view it on my iPhone, everything is very small and I have to keep zooming in and out to look at my accounts or to do a transaction. The old version was much better.