Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Subway® vs Jersey Mike's

Subway® 4.8★ · Free to download 30
Winner Jersey Mike's
Jersey Mike's 4.9★ · Free to download 75

Jersey Mike's app offers a more reliable ordering experience and consistent food quality, while Subway's app is plagued with significant bugs, login issues, and problems with deals and gift cards.

Full reviews: Subway® · Jersey Mike's

Subway's app is currently experiencing widespread issues including crashes, login failures, and problems with applying deals and using gift cards, leading to a frustrating user experience. In contrast, Jersey Mike's app provides a generally smooth ordering process, consistent food quality, and a good points system, despite some minor issues with customization and coupon availability.

Head to head

App Reliability & Performance edge: Jersey Mike'sR1R4R16R21
Subway® Subway's app is frequently reported to crash, not open, or fail to process orders, especially after recent updates R1R4. Users also experience issues with payment methods not being accepted R16, and the app sometimes locks up or has erratic performance R21.
Jersey Mike's Jersey Mike's app generally offers consistent performance, with users praising its ease of use and reliability for ordering R62R84. However, some users have reported issues with payment methods not working R85R87 or the app failing to connect to the server .
Login & Account Management edge: Jersey Mike'sR6R9R10R43
Subway® Many Subway users are unable to log in, being forced to sign up for a new account that then fails because their email or phone number is already in use R6R9R10R43. There are also complaints about the inability to recover accounts when email access is lost or to update personal information R10.
Jersey Mike's Jersey Mike's app does not have widespread reported issues with login or account management. One user mentioned difficulty deleting old credit cards .
Deals, Coupons & Rewards edge: Jersey Mike'sR3R4R7R12
Subway® Subway's app users frequently report that deals and coupons do not work, even when applicable items are in the cart R3R4R7. There are also issues with gift cards, including inability to combine balances, use partial gift card amounts, or reload them, which users perceive as a way to forfeit small balances R12R16R24R28.
Jersey Mike's Jersey Mike's app has a point system that users find convenient , but some feel the points earned are not generous enough for the price of food R69R75. Users also complain about a lack of coupons or customer appreciation deals R64R70.
Ordering & Customization edge: Jersey Mike'sR13R14R15R18
Subway® Subway's app has issues with order accuracy, with sandwiches not being customized correctly . Users also report difficulty selecting the correct store R13, inability to use the re-order feature effectively R14, and limited customization options for sandwiches R18R33. Some deals are location-specific and not visible in the app R15.
Jersey Mike's Jersey Mike's app generally provides accurate orders , but some users report missing items or incorrect customization . Customization options are sometimes limited compared to in-store ordering , and specific menu items might not be available on the app . The re-order feature can sometimes default to a previous location instead of the currently selected one .
Customer Service & Support edge: Jersey Mike'sR5R10R39R46
Subway® Subway's customer service is criticized for being difficult to reach or unhelpful, especially regarding app issues and account recovery R5R10R39. While one user had an issue resolved via email R5, others report no response or fixes for bugs R46.
Jersey Mike's Jersey Mike's generally receives praise for friendly and helpful in-store staff . However, there are isolated reports of poor customer service experiences in-store and a lack of in-app options to report order issues or get corrections R75.
Pick Subway® if

You are a very occasional Subway customer who doesn't rely on deals, gift cards, or account features, and you are comfortable with potential app instability.

Pick Jersey Mike's if

You value a reliable ordering experience, consistent food quality, and a functional rewards program, even if coupons are less frequent and customization options are occasionally limited.

Evidence note: Subway's lifetime rating is slightly lower than Jersey Mike's, and recent reviews for Subway are heavily skewed negative, focusing on critical app functionality issues that appear to have emerged or worsened with recent updates. Jersey Mike's reviews, while not universally positive, show fewer critical app failures and more positive feedback on food and service.

Frequently asked

Does the Subway app have issues with gift cards?
Yes, many users report significant problems with the Subway app regarding gift cards, including the inability to combine balances from multiple cards, use partial gift card amounts, or reload gift cards, which often results in small balances being unusable R12R16R24R28.
Are there coupons or deals available on the Jersey Mike's app?
While Jersey Mike's has a point system for rewards, many users report a lack of coupons or customer appreciation deals on the app R64R70. Some feel the points earned are not generous enough for the price of food R69R75.
Can I customize my order on the Subway app?
Users report that customization options on the Subway app can be limited, making it difficult to personalize sandwiches with specific protein choices or other modifications R18R33. The re-order feature also may not remember previous customizations R14.
Is the Jersey Mike's app reliable for ordering?
Generally, the Jersey Mike's app is considered reliable for ordering, with users praising its ease of use and consistency R62R84. However, some isolated reports mention payment issues or connectivity problems R85R87.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Subway® 1/5 · US App crashes: I’m on iPhone 15 pro max latest update was working new update app opens and closes
  2. [R4] Subway® 1/5 · US New Update Has Broken the App: Unable to use any of the Sub Club Online Coupons. I am forced to refresh the app a 2nd time because it can't take my order (unless it's freshly refreshed). I miss the previous version of the app.
  3. [R16] Subway® 1/5 · US Terrible functionally: While there are curbside delivery signs, there is not a place in the app to select curbside delivery. The app will not accept any method of payment, even after removing and re-entering information. You can’t reload a gift card. Basically not a user friendly app.
  4. [R21] Subway® 3/5 · US Erratic performance: The app is not hard to use. But sometimes it just locks up and refuses to perform. I regularly give up and take my trade elsewhere.
  5. [R6] Subway® 3/5 · US You need to fix your app so I can use it again: For the last two updates I have not been able to login because it only makes you sign up for an account. The last couple of updates logged me out and I am unable to login. Every time I put in my E-mail it ask me for my first and last name and phone number and then tells me that it is already in use with my E-mail and to sign in, except there is mo wa
  6. [R9] Subway® 3/5 · US Logging problems: I am not able to login a few months now !! I deleted and reinstalled the app multiple times but it still doesn't work !
  7. [R10] Subway® 1/5 · US Account Recovery Needs Improvement: Please add a phone number login option to the Subway app. My account is currently linked to an email address that I can no longer access, so I cannot receive the verification code and I am completely locked out of my account. The phone number linked to my account also cannot be used to create a new account or be reassigned. My old account still has an unused ba
  8. [R43] Subway® 1/5 · US Worthless: My phone number was linked to an email address I no longer have access to and the app won’t let me use my password so I can’t access my account. Can’t open a new account because my phone number is linked to my old account that Subway won’t let me access by password. Now downloading Jersey Mike’s app.
  9. [R3] Subway® 3/5 · US Not Impressed: I love subway and used to use the app every time i order, but ever since the update the app doesn’t let me use any deals for my order even when i have the required items. It’s frustrating and needs to be addressed.
  10. [R7] Subway® 1/5 · US Very poor quality: One time I used this app to order my food and it never arrived, it works fine on uber eats and door dash, but this app just by itself is a scam the food you order doesn’t come, and when you try to use the sub club option to get the discounted sandwiches the app just seems to stop working nothing you click on the screen registers. I absolutely hate this app I love subway but neve
  11. [R12] Subway® 3/5 · US Do not use Gift Cards: You cannot use a partial gift card, so you wind up forfeiting any balance below the price of a sandwich.
  12. [R13] Subway® 1/5 · US I’m TIRED of the App Choosing Every Subway but the One Closest To Me!!!: I order subway quite a bit. I have never had to select which subway I was ordering from. It’s like the app knew my location and selected the closest one. For some reason, the app is not just choosing random subways and I’m SO TIRED of it! I’m sure there’s a way to see which store the app is selecting OR even a way for me to
  13. [R14] Subway® 4/5 · US Re-order feature: When you use the re-order feature, it does not remember the customization to the sandwiches
  14. [R15] Subway® 3/5 · US It’s okay: I love the app I just don’t do my like how now some of the deals are only at certain subway locations & you can’t see which location has those deals near you anymore so you can order your food.
  15. [R18] Subway® 3/5 · US Limited ordering: Not flexible at with choosing the protein:( I typically like salami only and can never figure out how to personalize my sandwich so it has salami as the only protein. They should have a “build your own sub” option
  16. [R5] Subway® 4/5 · US Issue resolved!: I accidentally ordered a sandwich from the wrong location. There was no way to cancel my order through the app. I tried calling the store multiple times and did not receive an answer. I tried going to the website to find a Customer Service number and was not able to get through to anybody. I used the Chatbot, but it was difficult to work with. Update: Subway responded to my e
  17. [R39] Subway® 1/5 · US sucks: subway america has no customer service and the app doesn’t even share about the availability of food before you order.. it sucks
  18. [R46] Subway® 1/5 · US App doesn’t work: New update prevents app from working. See multiple poor reviews with no response or fix
  19. [R24] Subway® 3/5 · US Worse update: No gift card balance transfer function, accumulated many gift cards with small amounts that could not be used. Sucks!
  20. [R28] Subway® 1/5 · US Can’t transfer gift card balance anymore: I have several gift cards in my account but can’t use them because they all have 2 or 3 dollars. Why the transfer balance option is gone?????
  21. [R64] Jersey Mike's 1/5 · US Coupons: There are never any coupons, so much for customer appreciation!
  22. [R69] Jersey Mike's 3/5 · US Points: It would be nice to earn more points especially when the food is so expensive, only 7 points for a $28 order is not worth it
  23. [R70] Jersey Mike's 1/5 · US Not like it used to be: Raised prices, less meat, killed coupons. This place is going down hill.
  24. [R75] Jersey Mike's 1/5 · US Points aren’t enough: I only order off the app bc I can’t get my points to connect when I prefer thru DoorDash but why isn’t is a point per dollar??? Plus it shouldn’t cost me 10$ delivery fee if it’s just gunna go thru DoorDash. Plus if they mess up my order there isn’t a way to say anything or get it fixed or corrected
  25. [R33] Subway® 3/5 · US Just selections: I wish we can customize and add more stuff on it like I want to add ham but can’t cause only gives selected variety’s I don’t mind the extra charge. But just wish they add it
  26. [R62] Jersey Mike's 5/5 · US Consistency: I really have a good experience with apps when it comes a to ordering and traveling. I travel for lacrosse and no matter where I go I can use the app to find a place nearby and place the order without nearly any thought. I love that it’s so easy to use the find my location on the app. Then when I get there the food is constantly the same no surprises. Consistently consistent! I love i
  27. [R84] Jersey Mike's 5/5 · US Jersey Mike’s: Fantastic app, order is always on time as promised. Good people service.
  28. [R85] Jersey Mike's 1/5 · US Didn’t work: Tried the app it doesn’t work. Gives an error code but everything is filled in. Sucks!
  29. [R87] Jersey Mike's 1/5 · US Doesn’t work: For over a month now I’ve tried ordering and won’t accept any payment method I try , I’ve even deleted and redownloaded the app and still won’t work .

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store