Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Jersey Mike's

75
User verdict / 100 High confidence Loved, with caveats

The Jersey Mike's app is generally praised for its ease of use and consistent food quality, but recent reviews highlight significant issues with customization options, payment processing, and a perceived decline in value due to high prices and limited rewards.

4.9★ lifetime (1,171,796) Free to download since 2013 by Jersey Mikes Franchise Systems, Inc. updated 0.1 mo ago recent negative 10% 120 reviews across 1 regions
Food Quality & Consistency Value & Rewards App Functionality Customer Service Order Accuracy & Timeliness
5★206
4★8
3★10
2★5
1★21
recent reviews across 1 regions, vs the 4.9★ lifetime average

The Jersey Mike's app is widely appreciated for its convenience in ordering and the consistent quality of food across locations. However, recent user feedback indicates growing frustration with the app's limited customization features, frequent payment errors, and a decline in perceived value due to rising prices and an unrewarding points system.

What users like

  • App is easy to use and convenient for ordering and finding locations.R1R3R26R96
  • Food quality and consistency are highly praised across different locations.R1R9R10R50
  • Staff at various locations are consistently described as friendly, courteous, and efficient.R4R5R13R14
  • Orders are often accurate and ready on time.R12R18R62R80

What users complain about

  • Limited customization options in the app, such as changing cheese type or adding/removing ingredients.R23R64R139R154
  • Frequent issues with payment processing and inability to save/delete credit cards.R70R75R78R137
  • Points system is considered ungenerous, with low point earnings for expensive orders and difficulty using rewards.R27R39R97R113
  • App defaults to previous order location instead of current location, leading to incorrect orders.R145R235
  • Perceived decline in value due to increased prices, less meat, and lack of coupons.R2R21R27R97
  • Issues with being charged for paper bags, sometimes with additional tax on the bag tax.R11R68R79

Latest update · v4.53.0

What the developer says changed (the verdict above weighs this against what reviewers report):

- Various bug fixes and improvements

Recurring themes

App Functionality mixed
While many find the app easy to use for basic ordering, there are significant complaints about limited customization, payment processing errors, inability to manage saved cards, and issues with location defaulting to previous orders. The latest update notes 'various bug fixes and improvements,' but users still report critical functionality issues.R70R75R78R137
Value & Rewards negative
Many users feel the value has decreased due to higher prices, less meat in sandwiches, and a lack of coupons. The points system is frequently criticized for not being generous enough (e.g., 7 points for a $28 order) and being difficult to redeem or connect with DoorDash orders.R2R21R27R39
Food Quality & Consistency positive
A strong positive theme is the consistent quality, freshness, and taste of the food across different locations. Reviewers frequently praise the sandwiches for being delicious and made correctly.R1R9R10R50
Customer Service positive
Many reviews highlight friendly, courteous, and efficient staff at various Jersey Mike's locations, contributing to a positive in-store experience.R4R5R7R13
Order Accuracy & Timeliness positive
Orders placed through the app are frequently reported as being accurate and ready on time, which enhances the convenience factor for users.R12R18R59R62

Who it's for

This app is for frequent Jersey Mike's customers who value consistent food quality and a generally easy ordering process R1R96. It is also suitable for travelers who want to easily find nearby locations and place orders R1. Skip this app if you require extensive customization for your orders, frequently use gift cards, or are sensitive to perceived value changes due to rising prices and limited rewards R23R39R139.

Evidence note: The recent reviews skew negative, which contrasts with the high lifetime rating. This suggests a recent decline in user satisfaction, particularly concerning app functionality, value, and rewards. While many positive reviews praise food and service, the negative reviews highlight critical app issues and perceived cost increases.

Frequently asked

Can I customize my sandwich order through the app?
The app has limited customization options, with users reporting inability to change cheese types, add specific meats, or adjust ingredient quantities like extra oil and vinegar R23R64R139R154. For more complex customizations, ordering in-store or calling may be necessary R139.
Are there issues with payment and gift cards on the app?
Yes, several users report persistent issues with the app not accepting payment methods, giving error codes, and lacking a clear way to delete old credit cards or enter gift cards outside of checkout R70R75R78R137.
How good is the rewards program?
The rewards program, while present, is frequently criticized for being ungenerous; users report earning very few points for expensive orders (e.g., 7 points for a $28 order) and a general lack of coupons or customer appreciation offers R21R27R39R97. Some also have difficulty applying points to transactions .
Does the app correctly identify my location for orders?
Some users have experienced issues where the app defaults to a previously used store instead of their current or closest location, leading to orders being placed at the wrong store R145R235.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Consistency: I really have a good experience with apps when it comes a to ordering and traveling. I travel for lacrosse and no matter where I go I can use the app to find a place nearby and place the order without nearly any thought. I love that it’s so easy to use the find my location on the app. Then when I get there the food is constantly the same no surprises. Consistently consistent! I love i
  2. [R3] 5/5 · US Point system is great: App is very convenient generous points on purchases 👍
  3. [R26] 5/5 · US Can’t beat the service!: Best app ever, so easy to use, simple to follow, not to mention the best subs!
  4. [R96] 5/5 · US Love the app: It’s so easy it makes my life easier. Makes my wife and my kids easier. I love the app.
  5. [R9] 5/5 · US Great sandwich: Love Jersey Mikes! I get them in FL and in MA and I always know what to expect!
  6. [R10] 5/5 · US Food quality: It’s fresh , delicious and perfect for when you want a sandwich or wrap
  7. [R50] 5/5 · US Delicious: Jersey Mike’s is a favorite of mine. You can always count on consistency and a delicious meal. So glad to have an Azle location!
  8. [R4] 5/5 · US Best Staff: Best staff around. Very friendly and great workers
  9. [R5] 5/5 · US Denton Jersey Mukes: Awesome crew- great food and service
  10. [R13] 5/5 · US Diana: Everyone that has served me has been excellent. Courteous. Great crew. My favorite location.
  11. [R14] 4/5 · US Amazing Staff: Always friendly. Make accurate orders and take pride in their job and franchise.
  12. [R12] 5/5 · US Jersey Mike’s: Fantastic app, order is always on time as promised. Good people service.
  13. [R18] 5/5 · US Awesome in Cameron: The team is always very respectful and always makes my sandwich, correct . We will continue to only choose this location. Stay awesome.
  14. [R62] 5/5 · US Always delicious!!: We love Jersey Mike's! Always delicious and always ready! We order online and our subs are perfect and ready on time! Staff are polite and the store is clean. Love their party subs, too!
  15. [R80] 5/5 · US Always Good: The folks here always do a great job. The sandwich is made as requested and ready as expected.
  16. [R23] 1/5 · US App: Need more variety in the app. Should be able to add other meats and take off certain meats.
  17. [R64] 4/5 · US Love the sub but i want to be able to pick my cheese: I love this app love that you can order ahead…but Jersey mikes i hate provolone and on the app you can’t change it at all :( otherwise i would’ve given 5 five stars PLEASEEE add the option to change your cheese so i don’t have to call my order in and take up employees time
  18. [R139] 3/5 · US Not easy to customize orders: Overall pretty good app but has limited customization options which I can have them apply if I order in store
  19. [R154] 1/5 · US App needs work: Can’t change cheese type when ordering thru app.
  20. [R70] 1/5 · US Old credit cards: Why can’t I delete old credit cards and save new ones to the app? Very frustrating. (And if you can in fact do that, the process certainly is not clear.)
  21. [R75] 1/5 · US Didn’t work: Tried the app it doesn’t work. Gives an error code but everything is filled in. Sucks!
  22. [R78] 1/5 · US Doesn’t work: For over a month now I’ve tried ordering and won’t accept any payment method I try , I’ve even deleted and redownloaded the app and still won’t work .
  23. [R137] 1/5 · US Can’t use the app???: Can’t pay for anything on the app. Deleted and everything still doesn’t work. How you want business when I can’t buy it!!!!!
  24. [R27] 1/5 · US Not like it used to be: Raised prices, less meat, killed coupons. This place is going down hill.
  25. [R39] 1/5 · US Points aren’t enough: I only order off the app bc I can’t get my points to connect when I prefer thru DoorDash but why isn’t is a point per dollar??? Plus it shouldn’t cost me 10$ delivery fee if it’s just gunna go thru DoorDash. Plus if they mess up my order there isn’t a way to say anything or get it fixed or corrected
  26. [R97] 1/5 · US Embarrassment: You’re over priced and get dick for points with any order. Do better.
  27. [R113] 3/5 · US Points: It would be nice to earn more points especially when the food is so expensive, only 7 points for a $28 order is not worth it
  28. [R145] 1/5 · US Great food, bad app: If you select a location on the app to order a sandwich, then re-order a sandwich you’ve ordered in the past, that sandwich will be ordered from the shop you placed it at previously and not the location that you have already selected on your app. I have lost out on two sandwiches over the last couple of years from this alone. Once you select your location, that should be final
  29. [R235] 1/5 · US App defaults to last store not closest: Terrible consumer experience to assume the same store for a traveler. It should use location. I’ve ordered to the wrong store multiple times.
  30. [R2] 3/5 · US Really a tip?: The food is good but the prices are too high for what you get especially the drinks And in the app they're begging for tips that's just not cool at all a tip is for exceptional service not to compensate for low wages, seriously do you tip the cashier or mechanic that fixes your car or plumbers? They certainly aren't begging for tips...maybe they should...but sin this company got bo
  31. [R21] 1/5 · US Coupons: There are never any coupons, so much for customer appreciation!
  32. [R11] 1/5 · US Brown bag: I hate that this is not an option. It also charges tax on it. Not my favorite.
  33. [R68] 1/5 · US Taxation on a tax: I was taxed on the paper bag that I was unable to remove from my order. The bag tax that WA State charges should not be have sales tax applied. I used rewards for a free sandwich, instead of it being free I was charged 9 cents for taxation of tax, nice job.
  34. [R79] 2/5 · US Stop forcing me to buy a paper bag: Stop forcing me to buy a paper bag in WA
  35. [R7] 5/5 · US Best of the best: Great location, quick service, awesome folks with super friendly attitudes!
  36. [R59] 5/5 · US Quick/Easy: Fast delivery and my order is always correct. Great when I’m too tired to cook and too hungry to wait! I’m

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store