Subway®

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R194] 5/5 · US WAYYYY BETTER SINCE UPDATE: The update has really made it clean and works real well tbh
2. [R185] 4/5 · US My experience: After 5 revamps of the app, I am afraid they have started to cook. They have removed the light option which is saddening but in all other aspects it feels better than it has before.
3. [R23] 4/5 · US Feature request: combining gift card: The app is better than before and keeps improving. One key feature I recommend is to be able to combine gift cards remaining. It makes the payment with gift cards less painful. Or you can refer the design of Starbucks app, which is very fluent for instore payment.
4. [R104] 5/5 · US Super easy App: Super easy app. Easy to use. Love the deals. Makes meal time so much easier. Health option to other fast food restaurants.
5. [R121] 5/5 · US Easy to use: Easy app and excellent sandwiches.
6. [R206] 5/5 · US Loved: Make easy to order
7. [R217] 5/5 · US Yas: App is easy to use and order. It is quite seamless and makes ordering quick and can avoid the lines.
8. [R12] 4/5 · US Issue resolved!: I accidentally ordered a sandwich from the wrong location. There was no way to cancel my order through the app. I tried calling the store multiple times and did not receive an answer. I tried going to the website to find a Customer Service number and was not able to get through to anybody. I used the Chatbot, but it was difficult to work with. Update: Subway responded to my e
9. [R2] 1/5 · US App crashes: I’m on iPhone 15 pro max latest update was working new update app opens and closes
10. [R9] 1/5 · US App is terrible now: App crashed, again, and the order didn’t go through, again. STOP UPGRADING/CHANGING THE APP AND FIX IT!!
11. [R24] 1/5 · US New update app crash: I can’t even open the app. I’ve deleted and reinstalled. Restarted my phone. Still…I click on the app and it pops up for a half a second n then closes (ie app crashes).
12. [R35] 1/5 · US Completely Broken: The new version is completely busted. It just launches and instantly force closes. I can’t even order if I wanted to.
13. [R28] 3/5 · US You need to fix your app so I can use it again: For the last two updates I have not been able to login because it only makes you sign up for an account. The last couple of updates logged me out and I am unable to login. Every time I put in my E-mail it ask me for my first and last name and phone number and then tells me that it is already in use with my E-mail and to sign in, except there is mo wa
14. [R30] 3/5 · US Logging problems: I am not able to login a few months now !! I deleted and reinstalled the app multiple times but it still doesn't work !
15. [R32] 1/5 · US Does not work: Have used this app for years, but will not allow me to login anymore. Says I’m entering an incorrect character into my username. But that’s not true.
16. [R33] 2/5 · US Lose your old account: So when you update, it asks for your email, you enter it, then it tries to make you create a new account… which of course fails because your email and phone number already exist in their system.
17. [R11] 1/5 · US Can’t transfer gift card balance anymore: I have several gift cards in my account but can’t use them because they all have 2 or 3 dollars. Why the transfer balance option is gone?????
18. [R15] 1/5 · US Gift cards are a rip off.: This app used to allow you to merge or add onto existing gift cards. With the last update, it got rid of that feature. But when I go to pay, if there is not enough balance in gift card, it wont allow me to finish with other payment. In other words, there is no way to finish off a gift card when it gets too low for one sandwich. Is this just a way to take that extra
19. [R22] 1/5 · US Gift card thieves: Can’t combine cards, can’t use partial balances anymore. Straight up thievery making small balances completely unusable.
20. [R36] 2/5 · US Can’t use multiple gift cards: This new version makes it impossible to use more than 1 gift card per order. The old app allowed us to use multiple gift cards if the balance was not high enough to cover the entire order on a single card.
21. [R3] 1/5 · US New Update Has Broken the App: Unable to use any of the Sub Club Online Coupons. I am forced to refresh the app a 2nd time because it can't take my order (unless it's freshly refreshed). I miss the previous version of the app.
22. [R4] 1/5 · US Very poor quality: One time I used this app to order my food and it never arrived, it works fine on uber eats and door dash, but this app just by itself is a scam the food you order doesn’t come, and when you try to use the sub club option to get the discounted sandwiches the app just seems to stop working nothing you click on the screen registers. I absolutely hate this app I love subway but neve
23. [R10] 1/5 · US COUPONS NOT WORKING. Fix the app please: They changed the app recently and now coupons aren’t working even though my location still participates in them. It isn’t all the time but it’s very frequent now and I am making sure I’m using applicable items. Please get the app under control because there was no need to change it so drastically only to break it.
24. [R16] 3/5 · US Not Impressed: I love subway and used to use the app every time i order, but ever since the update the app doesn’t let me use any deals for my order even when i have the required items. It’s frustrating and needs to be addressed.
25. [R14] 1/5 · US App charges but doesn’t complete order: For the past three weeks since the latest update, the app has been charging my Apple Pay credit card, but then doesn’t complete the order.
26. [R58] 1/5 · US Stole my money: I was ordering 2 subs and I went to pay with Apple Pay. It loaded for a while and then said there was an error. I checked my Apple wallet and it took money out, but did not say I put it an order. I refreshed the app but it still said there was no order. I tried again and it did the same thing. I had to go to the store and there was nothing they can do.
27. [R69] 1/5 · US Store Acts Like my Order doesn’t exist: I placed an order and paid on the app. When I arrived at the store the woman behind the counter says her app tool doesn’t work but this is not her problem. If we want a sandwich we had to pay again in the store.
28. [R51] 1/5 · US …: they don’t allow you to create ur sandwich from scratch and when u choose one of the premade ones you can’t take off one of the proteins.
29. [R66] 3/5 · US Limited ordering: Not flexible at with choosing the protein:( I typically like salami only and can never figure out how to personalize my sandwich so it has salami as the only protein. They should have a “build your own sub” option
30. [R132] 3/5 · US Just selections: I wish we can customize and add more stuff on it like I want to add ham but can’t cause only gives selected variety’s I don’t mind the extra charge. But just wish they add it
31. [R234] 3/5 · US Customization limited: The app works well enough if you just order the basic sandwich. I downloaded the app to place an order during a softball tournament thinking it would save time. When I tried to build custom sandwiches with Pepper Jack and Cheddar or Provilone and American I discovered the app won’t allow more than 1 kind of cheese. Like most people limiting this in the app doesn’t stop me fr
32. [R6] 1/5 · US I’m TIRED of the App Choosing Every Subway but the One Closest To Me!!!: I order subway quite a bit. I have never had to select which subway I was ordering from. It’s like the app knew my location and selected the closest one. For some reason, the app is not just choosing random subways and I’m SO TIRED of it! I’m sure there’s a way to see which store the app is selecting OR even a way for me to
33. [R8] 1/5 · US Past few years’ updates repeatedly breaking features: Favoriting a store still doesn’t work, as of July 2026.
34. [R59] 1/5 · US Location doesn’t verify: This stupid app doesn’t call out that the subway is half way across the county when you go to order
35. [R7] 1/5 · US Terrible functionally: While there are curbside delivery signs, there is not a place in the app to select curbside delivery. The app will not accept any method of payment, even after removing and re-entering information. You can’t reload a gift card. Basically not a user friendly app.
36. [R64] 1/5 · US Menu: I would like to be able to look at the menu without starting an order and even if the store is closed. This would be very beneficial for planning ahead.
37. [R191] 3/5 · US Bring back the option to leave notes!: Please bring back the option to write a note to the sandwich artist. Example, I would leave a note to give me sauces in those little to go cups. Now when I go and pick up my subs, I have to ask for them and wait!!
38. [R267] 4/5 · CA Updates Took Away useful Feature.: The removal of the “Special Instructions” feature from the app doesn’t allow me to order dressing on the side. I have to ask the employees to do so when I pick up my order. Can you please add this back in? Or atleast add the option for dressing on the side?
39. [R48] 4/5 · US Re-order feature: When you use the re-order feature, it does not remember the customization to the sandwiches
40. [R269] 3/5 · CA Kind of works, but Frustrating to use: I use this app regularly, but it’s anything but a smooth experience. For example: If you try and reorder the same sandwich, but go in and change the size it removes all of the meat. I just tried to redeem my birthday rewards, but I get constant errors with no clear answer. Uploading and paying with gift cards is more complicated than it should be I can
41. [R289] 3/5 · CA Okay, but could be better: This app is alright. It does the job it’s supposed to, albeit with a few issues. For one, the new Schneiders hot dog add-on is listed as $100.00, which cannot be right for a single hot dog. I hope no one has been scammed by this issue. For another, I cannot reorder my simple customized Cold Cut Combo meal, as it is apparently “Unavailable for reorder”, despite having o
42. [R360] 4/5 · CA Update: I used this app for two years. Recently just lost my order history but everything else is there
43. [R38] 1/5 · US Doesn’t work: I’ve been trying to use the app to order and use the deals and my points, but it doesn’t matter what I do, it can’t process the order and tells me to try again. Take off all the deals in case I have one that doesn’t qualify and get the same issue. Your own app has stopped you from getting my business on multiple occasions as I just decided to use another app that does work.
44. [R39] 1/5 · US Rarely works: Subway changes their app layout once a month and the app works maybe once a month also. Find one that works and stick with it.
45. [R41] 1/5 · US App Broken was fine before: Cant do anything cant deliver or pick up
46. [R385] 3/5 · CA Could use some tweaking: I love subway, and as someone who tries to take good care of their body, I love the fact that there are calorie estimations in the app. One thing that does strike as odd is that the total calories in the app on top of the order that is being adjusted according to personal preference, it does not change the total calorie count. Foot long chicken teriyaki comes in as 820
47. [R13] 1/5 · US The latest version of this app tries to grab your identity: Until recently I was able to check out just using Apple Pay, without having to give them my phone number or my real email address. Now it tries to rope me into becoming a member which I have no intention of doing. I’m done with you Subway.
48. [R5] 1/5 · US Account Recovery Needs Improvement: Please add a phone number login option to the Subway app. My account is currently linked to an email address that I can no longer access, so I cannot receive the verification code and I am completely locked out of my account. The phone number linked to my account also cannot be used to create a new account or be reassigned. My old account still has an unused ba
49. [R19] 1/5 · US Worthless: My phone number was linked to an email address I no longer have access to and the app won’t let me use my password so I can’t access my account. Can’t open a new account because my phone number is linked to my old account that Subway won’t let me access by password. Now downloading Jersey Mike’s app.
50. [R25] 1/5 · US Cannot become member: Will not accept my phone number. Says someone else is already using it. I guess they don’t understand people change numbers. I’ve had this one over 6 years now. Heading next door to McDonald’s. Good luck!
51. [R34] 1/5 · US Scam company taking my gift card balance: They have no way to update your email address even if you contact them. They just told me to login with password back then. Guess what? Password login is now disabled! Congrats on losing all your gift card balance just because you lose access to old email and they won't update it. Now when I contact them, their solution is delete your old account and creat
52. [R18] 1/5 · US Need to pay attention to orders: They did not cut my sandwich or my wife’s in half did not put double meat on them and did not put mayonnaise on mine
53. [R31] 1/5 · US RIRIE - DOES NOT CUSTOMIZE THEIR ORDERS: We are outdoors people and the group of us ordered customized on line orders. Obviously we ALL were disappointed in our orders. We didn't find out till we realized the orders DID NOT MATCH what we ordered. Disappointed to say the least. The 8 of us all Feel we wasted our time and money Plus O ordered a meal deal and never received the FULL MEAL DE