Headout vs GetYourGuide

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R35] Headout 5/5 · US Ready to use: Loved this when planning excursions for our vacation!
2. [R39] Headout 5/5 · US Essential App for visiting sites in Spain: I used Head Out to plan several trips in Madrid and Barcelona. It was very easy and very useful.
3. [R41] Headout 5/5 · US Loving it: I’m enjoying the app , all my attractions will be in the palm of my hand.
4. [R45] Headout 5/5 · US Tickets de último momento: Me gustó esta aplicación porque me daba opciones de diferentes tours y pude encontrar entradas a museos como el louvre de última hora, es sencilla de manejar
5. [R3] Headout 3/5 · US Little value: 1) The ticket delivery is inconsistent and confusing. It is not obvious whether the ticket has been downloaded or not. At the Accademia in Florence I received a QR code, so expected that to be a valid ticket. It was only when I got to the front of the queue that I found out I needed to go pick up a physical ticket. That should’ve been made much more obvious. It was in the fine prin
6. [R15] Headout 5/5 · US Great!: Easy
7. [R23] Headout 5/5 · US Was easy to use: I recommend it!
8. [R26] Headout 1/5 · US A completely useless app: This app has absolutely no functionality that you cannot get from a host of websites. It is nonfunctional in most respects, it does not do what they say it’s supposed to do, you cannot track your bus in real time from the website as they say you will be able to. And their customer service is amongst the worst I have ever received. I am so incredibly disappointed.
9. [R1] Headout 1/5 · US This is a scam: This company is a scam. They overcharge and don’t provide full details. They have no connection to the local sites and cannot resolve any issues with tickets that arise. They were unwilling to refund after their mistakes were illuminated.
10. [R7] Headout 1/5 · US Ruined our first family vacation. Do not use.: This was the first stop of our family's very first vacation, and Headout ruined it. We bought tickets to SeaWorld Orlando that were supposed to include a dining package, paid in full in the same booking. When we arrived at the park, the tickets worked but the dining was nowhere to be found, and the park had no record of it. We spent hours of our day g
11. [R10] Headout 1/5 · US Palace of Versailles: I purchased tickets for my family to visit the Palace of Versailles while staying in France. After a very expensive G7 ride to the Palace, I was informed that my tickets were not valid. I contacted the company via chat and they said they would resend the necessary entrance code. They sent the same tickets, and I was still not allowed in. When speaking with the ticket office a
12. [R12] Headout 1/5 · US Horrible customer service and full of lies: Beware and do not use this company. I booked a ticket with a specific time (1:30pm) entrance to a venue. When I finally received the tickets, the morning of the event (later than promised), I finally received the tickets and saw that they were actually booked for 2:30. Given that this venue closes at 5:30, this reduced my time there by 1/4. I contacted c
13. [R14] Headout 1/5 · US Cheaters: Overpriced tickets. They charge almost double and do not refund. Avoid them at all costs possible.
14. [R33] Headout 4/5 · US Helpful App: Everything went pretty smoothly except the app claimed I would get 10% off my first purchase through them but unless it comes back as a rebate it did not show up when I checked out.
15. [R65] GetYourGuide 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
16. [R4] Headout 1/5 · US Cancellation and refund: Make sure to double check their cancellation and refund policies, I will highly recommend you to book with the the official place you going, they have different cancellations policies and can refund you 100% or reschedule it. Headout work with their own policies so BE CAREFUL.
17. [R6] Headout 3/5 · US Do they intentionally overbook?: We had been scheduled for two tours in Rome, the Colosseum and the Vatican with the Sistine Chapel. We scheduled around our group's various travel schedules and couldn't vary much from that. But for each of our tours we were asked (required, really) to change. So we had to entirely cancel the Vatican tour. So disappointing! So, go ahead and make a reservation, b
18. [R18] Headout 1/5 · US Terrible Experience & Refused Refund Despite Tour Failure: We paid for a tour through Headout and showed up at the meeting point on time with our tickets (Doge's Palace & Bell Tower, proof we were there). There was NO guide, NO staff, NO one to help. We searched for 30 minutes, asked nearby people, and got nothing. To make matters worse, we were traveling with an eSIM and no local calling, Heado
19. [R24] Headout 1/5 · US Headout Failed to Deliver Our Quinta da Regaleira Tickets: I bought tickets to Quinta da Regaleira through the reseller app Headout after they offered a discount. I purchased them about five hours before my scheduled entry time. We came to Sintra specifically for this unique experience and planned our day around that exact entry time. However, when we arrived, the tickets were still stuck in “pro
20. [R34] Headout 1/5 · US needs better customer support: Booked tickets just to find out the event closes at the time of arrival... App doesn't update on Live events, no notifications, some tickets cant be cancelled nor rescheduled. Not even a refund. Reaching out to support is a dead end. A supposed nice vacay turns out to be a scam
21. [R48] Headout 1/5 · US Unhelpful: Customer service is all bots and completely unhelpful. I will never use this company again.
22. [R30] Headout 1/5 · US Poor Design: Forced to download for easy ticket access. Felt scam like
23. [R40] Headout 1/5 · US Required App: Absolutely hate any required app
24. [R44] Headout 1/5 · US No value with the app: If you want someone to download please provide value. Just email the QR code
25. [R50] Headout 1/5 · US Unable to open app underground at heathrow: Be careful. Neither I nor anyone who worked for the Heathrow express was able to open the app where I had my ticket. It’ll keep underground and perhaps that is why. I am requesting a refund and their chat bot said a team member Will come online to talk to me online In one or two minutes. I waited 15. No one has contacted me although they have every way t
26. [R70] GetYourGuide 1/5 · US Overpriced & Underdelivered: Don’t trust blindly the operator, check reputation in other sources. Double or triple check on details. They offered packages with non operating options, charging even three times window prices.
27. [R76] GetYourGuide 1/5 · US Charged double for nothing: They charged 168$ for something I could’ve gotten for less than 88$ with no guide and no amenities to go with it. I mean dang. I freaking tshirt would have been nice for what was charged