Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Headout vs Viator Tours & Attractions

Headout 4.6★ · Free to download 45
Winner Viator Tours & Attractions
Viator Tours & Attractions 4.9★ · Free to download 70

Viator is the better choice for booking tours and attractions due to its wider selection, generally reliable service, and better customer support, despite some reported issues.

Full reviews: Headout · Viator Tours & Attractions

Viator Tours & Attractions generally offers a more reliable and user-friendly experience for booking tours and activities, with a vast selection and many positive reports of smooth bookings. Headout, while offering good prices and some positive experiences, is plagued by frequent issues with ticket delivery, cancellations, and poor customer service.

Head to head

Features & Selection edge: Viator Tours & AttractionsR45R35R31R33
Headout Headout users appreciate the app for finding last-minute tickets and a variety of tours, with some finding it easy to use for planning excursions R45R35R31. The app also offers promo codes and competitive rates R33R43.
Viator Tours & Attractions Viator is praised for its wide variety of options, including both popular and off-the-beaten-path adventures, making it suitable for diverse travel plans . Users find it helpful for discovering things to do in various cities globally R104.
Ease of Use edge: Viator Tours & AttractionsR15R23R31R39
Headout Some Headout users find the app easy to use for booking and planning R15R23R31R39, with a helpful map view for finding nearby experiences . However, many report significant issues with ticket access, app functionality, and a confusing user interface R3.
Viator Tours & Attractions Viator is generally considered easy to navigate and use for booking R62R65. However, some users experience login issues, difficulty changing payment methods, and frustrating search functionality R78.
Reliability & Ticket Delivery edge: Viator Tours & AttractionsR3R7R10R12
Headout Headout frequently has problems with ticket delivery, with users reporting not receiving valid tickets, incorrect times, or issues with dining packages not being honored R3R7R10R12. Many tours are also subject to changes or cancellations, sometimes last minute R22.
Viator Tours & Attractions Viator users generally report reliable tour bookings, with many stating they have used the service for years without problems R80R83R104. However, there are instances of tours being canceled last-minute or itineraries not matching the actual experience .
Customer Support & Refunds edge: Viator Tours & AttractionsR1R12R18R22
Headout Headout's customer service is a major point of contention, with users describing it as horrible, unhelpful, and unresponsive R1R12R18R22. Refunds are often denied or only offered as partial credit, even when the company is at fault R1R4R14R22.
Viator Tours & Attractions Viator's customer service receives mixed reviews. While some find support responsive or helpful , many report issues with getting refunds, especially when tour operators are at fault . Users also struggle to find direct support contact .
Price & Value tieR43R45R1R14
Headout Headout is praised by some for offering competitive rates and good deals R43, including last-minute options R45. However, other users report being overcharged or finding tickets overpriced compared to official sources R1R14.
Viator Tours & Attractions Viator is noted for offering good deals and fair price points , with some users saving hundreds of dollars R80. However, some users feel they did not receive value for money, such as being charged extra for airport pickup and then left waiting , or a "small group" tour having 40 people .
Pick Headout if

you are looking for last-minute tickets and are willing to risk potential customer service issues for a good deal, and you confirm all details carefully R45R43.

Pick Viator Tours & Attractions if

you prioritize a wide selection of tours and generally reliable booking experiences, and you want a more established platform for international travel R104.

Evidence note: Headout has significantly fewer reviews than Viator, making some comparisons less robust. The negative reviews for Headout are particularly strong and consistent regarding customer service and ticket issues.

Frequently asked

Are Headout and Viator reliable for booking tours?
Viator is generally considered reliable for booking tours, with many users reporting years of positive experiences and smooth bookings R80R83R104. Headout, however, frequently faces reliability issues with ticket delivery, tour cancellations, and unhelpful customer service R1R10.
Do Headout and Viator offer refunds if a tour is canceled or goes wrong?
Both Headout and Viator have issues with refunds when tours are canceled or problematic. Headout users frequently report being denied refunds or only offered partial credit, even when the company or its partners are at fault R1R4R22R46. Viator's refund policy is often described as awful, with the company blaming guests or tour operators for not approving refunds .
Is it easy to use the apps for Headout and Viator?
Viator's app is generally found easy to navigate and use for booking tours R62R65R110, though some users report login issues and frustrating search filters R78. Headout's app has mixed reviews, with some finding it easy R15R23 but many others experiencing significant bugs, difficulty accessing tickets, and a confusing interface R3.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R45] Headout 5/5 · US Tickets de último momento: Me gustó esta aplicación porque me daba opciones de diferentes tours y pude encontrar entradas a museos como el louvre de última hora, es sencilla de manejar
  2. [R35] Headout 5/5 · US Ready to use: Loved this when planning excursions for our vacation!
  3. [R31] Headout 5/5 · US Love this app!: I love this app while visiting Italy. helpful and easy to use. Also appreciate the promo codes for activities and tours!
  4. [R33] Headout 4/5 · US Helpful App: Everything went pretty smoothly except the app claimed I would get 10% off my first purchase through them but unless it comes back as a rebate it did not show up when I checked out.
  5. [R15] Headout 5/5 · US Great!: Easy
  6. [R23] Headout 5/5 · US Was easy to use: I recommend it!
  7. [R39] Headout 5/5 · US Essential App for visiting sites in Spain: I used Head Out to plan several trips in Madrid and Barcelona. It was very easy and very useful.
  8. [R3] Headout 3/5 · US Little value: 1) The ticket delivery is inconsistent and confusing. It is not obvious whether the ticket has been downloaded or not. At the Accademia in Florence I received a QR code, so expected that to be a valid ticket. It was only when I got to the front of the queue that I found out I needed to go pick up a physical ticket. That should’ve been made much more obvious. It was in the fine prin
  9. [R7] Headout 1/5 · US Ruined our first family vacation. Do not use.: This was the first stop of our family's very first vacation, and Headout ruined it. We bought tickets to SeaWorld Orlando that were supposed to include a dining package, paid in full in the same booking. When we arrived at the park, the tickets worked but the dining was nowhere to be found, and the park had no record of it. We spent hours of our day g
  10. [R10] Headout 1/5 · US Palace of Versailles: I purchased tickets for my family to visit the Palace of Versailles while staying in France. After a very expensive G7 ride to the Palace, I was informed that my tickets were not valid. I contacted the company via chat and they said they would resend the necessary entrance code. They sent the same tickets, and I was still not allowed in. When speaking with the ticket office a
  11. [R12] Headout 1/5 · US Horrible customer service and full of lies: Beware and do not use this company. I booked a ticket with a specific time (1:30pm) entrance to a venue. When I finally received the tickets, the morning of the event (later than promised), I finally received the tickets and saw that they were actually booked for 2:30. Given that this venue closes at 5:30, this reduced my time there by 1/4. I contacted c
  12. [R1] Headout 1/5 · US This is a scam: This company is a scam. They overcharge and don’t provide full details. They have no connection to the local sites and cannot resolve any issues with tickets that arise. They were unwilling to refund after their mistakes were illuminated.
  13. [R18] Headout 1/5 · US Terrible Experience & Refused Refund Despite Tour Failure: We paid for a tour through Headout and showed up at the meeting point on time with our tickets (Doge's Palace & Bell Tower, proof we were there). There was NO guide, NO staff, NO one to help. We searched for 30 minutes, asked nearby people, and got nothing. To make matters worse, we were traveling with an eSIM and no local calling, Heado
  14. [R22] Headout 1/5 · US Wasted money: I made a booking for a show, and when I realized the date was incorrect, they would not let me exchange dates - even though the theater told me an exchange was fine. Instead of asking me to confirm what I’d like to do, the rep went ahead and cancelled my tickets and put 25% credit on my account. So I lost 75% of the ticket price and also the tickets. I wouldn’t have been able to us
  15. [R43] Headout 5/5 · US Best prices: Compare to other allot his one is easy to used and it has the best rates and it’s secure
  16. [R14] Headout 1/5 · US Cheaters: Overpriced tickets. They charge almost double and do not refund. Avoid them at all costs possible.
  17. [R80] Viator Tours & Attractions 5/5 · US Reliable Tour Company: Don’t hesitate to book a tour. For the last few years, there’s never been a problem. Saved hundreds of dollars so far and continue to enjoy their services.
  18. [R83] Viator Tours & Attractions 5/5 · US Loving Viator for the variety of options: I have used Viator for years and never had problems
  19. [R104] Viator Tours & Attractions 5/5 · US Best for tour planning: Been using exclusively Viator since 2019 for touring globally and I’ve not been disappointed yet
  20. [R4] Headout 1/5 · US Cancellation and refund: Make sure to double check their cancellation and refund policies, I will highly recommend you to book with the the official place you going, they have different cancellations policies and can refund you 100% or reschedule it. Headout work with their own policies so BE CAREFUL.
  21. [R46] Headout 1/5 · US Beware SCAMMER SCAMMER !!: I booked a service, they never came to the pick up spot. Then I spoke to the Agent was from Headout tried to reach the person couldn’t. So was offered a refund and I accepted, no refund was given when i asked why they said they couldn’t give me a refund. 100% SCAM COMPANY only offer 25% credits on my next Booking like hell I would book from them EVER AGAIN !!
  22. [R62] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
  23. [R65] Viator Tours & Attractions 5/5 · US Website: Website is easy to navigate
  24. [R110] Viator Tours & Attractions 5/5 · US Great Service: Easy to navigate and easy to use
  25. [R78] Viator Tours & Attractions 3/5 · US Log in issues: It’s hard to sign on to the app even after logging in online.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store