Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Mercari vs Etsy

Mercari 4.8★ · Free to download 65
Winner Etsy
Etsy 4.9★ · Free + IAP 80

Choose Etsy for a better overall experience and customer support.

Full reviews: Mercari · Etsy

Etsy generally offers a more positive user experience with better customer support and a wider range of unique products. Mercari, while popular for buying and selling, suffers from high fees and inconsistent customer service.

Head to head

features edge: EtsyR2R11R17R62
Mercari Mercari has a wide selection of items and is easy to use for listing and selling, but users report issues with item descriptions and seller reliability.
Etsy Etsy excels in offering unique, handcrafted items and supports small businesses, although users express frustration with search filters and the presence of dropshippers.
ease of use edge: MercariR17R25R61R70
Mercari Users find Mercari easy to navigate for buying and selling, but some report frustrating experiences with the interface and item listings.
Etsy Etsy's app has usability issues, including freezing and difficulty with the messaging system, but many still find it manageable.
reliability edge: EtsyR1R3R30R70
Mercari Mercari users report poor customer service and issues with refunds and shipping adjustments, leading to a lack of trust.
Etsy Etsy users also express dissatisfaction with customer support and shipping issues, but generally report better experiences with product quality.
price/value edge: EtsyR4R34R67R72
Mercari Mercari has high fees that frustrate sellers and buyers, impacting overall satisfaction.
Etsy Etsy's shipping costs are often criticized as excessive, but users appreciate the unique products and support for small businesses.
support edge: EtsyR1R24R58R70
Mercari Mercari's customer service is frequently described as unhelpful and automated, leading to user frustration.
Etsy Etsy's support is also criticized for being slow and unresponsive, but some users report better experiences when dealing with sellers directly.
Pick Mercari if

you prefer a straightforward selling experience and are willing to navigate some challenges.

Pick Etsy if

you value unique products and supporting small businesses and can tolerate some app issues.

Evidence note: Both apps have mixed reviews, but Etsy's overall ratings and user experiences are more favorable despite some recent complaints.

Frequently asked

Which app has better customer service?
Etsy generally has better customer service, although both platforms receive criticism; recent reviews highlight slow responses from Etsy but also mention Mercari's automated and unhelpful support.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Mercari 5/5 · US Very satisfied: Good serious website very easy to buy and sell. Great customer service and the deals you find in Mercari, you won’t find anywhere
  2. [R11] Mercari 5/5 · US Online shopping experience: Great selection on merchandise and was a great experience all the way around A+A+A+
  3. [R17] Mercari 5/5 · US Easy for new seller: Mercari has been easy to use for listing and selling items. The app is simple, shipping labels are easy to create, and I was able to get paid smoothly. Helpful platform for new sellers.
  4. [R62] Etsy 5/5 · US Supporting Small Businesses: Love the products from small businesses!!!
  5. [R25] Mercari 4/5 · US Hold the page!: When I'm shopping and I click on an item- I HATE having to scroll back through every item on that page to get back to where I was. No other shopping site is like that, it's frustrating and turns me off sometimes. It also happens when listing items to sell. Seems like a simple fix, it's 2026 after all...
  6. [R61] Etsy 1/5 · US Problem with messages in App: I am unable to read messages through the app. I am able to write them, but when the seller responds and I try to view their response it freezes the app. This has happened on both the iPhone and iPad. And there is no way to report a problem with the app on the website or through the app. This seems to be the only way to send a message to Etsy about a bug with the App
  7. [R70] Etsy 1/5 · US Signed Out: If you ever have any issues, don’t expect their support team to help you one bit. They take two days to respond just to tell you they can’t help, this app is a joke and so are the people that help work it.
  8. [R1] Mercari 1/5 · US Not the best: Super easy for scammers to operate on this site. Either as a seller or buyer. As a legitimate seller, selling a Mercari is a headache with very poor customer service
  9. [R3] Mercari 3/5 · US Items go down more than 10%: Always enjoyed Mercari but, and I know I’m not the only one this happens to, when I place my items on sale, the price is only supposed to go down 10%, yet it goes down much more. I’ve messaged them SEVERAL times and NOTHING GETS DONE! Their customer service needs a major reset!!
  10. [R30] Mercari 1/5 · US No protection to sellers poor support: Selling on Mercari has been one of the most frustrating experiences I’ve had. Their seller protection feels nonexistent. I shipped an item using the label they provided, and after delivery I was charged an unexpected shipping adjustment that wiped out almost all of my earnings. Mercari refused to provide any documentation from the carrier showing the actual w
  11. [R4] Mercari 1/5 · US 1 star: Fees are extremely high
  12. [R34] Mercari 1/5 · US Fees too high: Idk what makes Mercari diff from the other selling apps that don’t have as many fees. I just don’t understand why. I RARELY make a sale on here anymore. Maybe one every 6 months or more. Just very unfortunate considering how well it used to do. Smh Mercari. Do better.
  13. [R67] Etsy 2/5 · US 👎 Shipping: I just purchased 3 pieces of tiny doll cloths. Each one could easily be put in an envelope to ship. There is no need for $20 in shipping. These ridiculous shipping fees are what prevent me from shopping at Etsy more than once every so many years. I would rather find great things somewhere else that is not going to overcharge with shipping.
  14. [R72] Etsy 3/5 · US Price Gouging: While most of the time I enjoy ordering from ETSY, I haven’t done so for months, due to the price gouging on shipping costs lately, depending on what time I order products. This practice is illegal, and I don’t support it. If this website wants consistent customer satisfaction, especially since I want to support handcrafted items from independent, small businesses, then its supervis
  15. [R24] Mercari 1/5 · US No customer service: Just bots that scan your complaint for key words and then send unhelpful information with zero resolution. They are not reading anything that is sent to them, or they can’t read English.
  16. [R58] Mercari 1/5 · US Typical tech company: Lousy customer service and predatory practices for both buyers and sellers, with little recourse with support. Stay away.
  17. [R100] Etsy 1/5 · US NO ETSY CUSTOMET SERVICE!: I Ordered an item, credit card was Charged, no confirmation, no item received. No idea who seller was, but have tried 5 times to find a general Customer Svc #, left several msgs,. But NO RESPONSE! What do I do now?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store