Etsy

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Supporting Small Businesses: Love the products from small businesses!!!
2. [R5] 5/5 · US Wow!: Etsy has everything that I could ever want!
3. [R8] 5/5 · US Unique: Always know you’re getting one of a kind
4. [R11] 5/5 · US LOVE ETSY: Sooooo much to choose from!!! If you can’t find it on ETSY its just not made!!! Lotsa wonderful sellers!!!
5. [R10] 5/5 · US Supporting small business: Love the one of kind things and supporting small business. Win win.
6. [R12] 5/5 · US ❤️ More Than a Marketplace, A Community of Dreams: Etsy isn’t just a shopping app, it’s a place where creativity comes alive. Every shop tells a story, every handmade item carries someone’s passion, and every purchase helps support a dream. As someone who loves creativity and handmade art, Etsy has inspired me over and over again. Whether I’m looking for unique gifts, beautiful supplies, or ideas t
7. [R26] 5/5 · US Love supporting shops: I love Etsy it’s unique and also allows you to support small shops ❤️
8. [R4] 5/5 · US ♥️: I have not been disappointed! In fact, it’s always been a pleasure. The arts of the world here for me? TY 🙏🏼
9. [R6] 5/5 · US Vacation shirts: I had ordered shirts twice with Ashley and had fantastic experience and excellent product! Exceeded my expectations!!!
10. [R9] 5/5 · US New England Beach Walk Note Cards: The artist captures the beauty of New England in these paintings. I can’t wait to receive them and share them with others.
11. [R15] 5/5 · US Great Shopping: I have been very happy with each item I have purchased.🥰
12. [R35] 5/5 · US Customer service: Had a problem with delivery but was very happy by how well their customer service responded. This is a quality vendor.
13. [R2] 1/5 · US Problem with messages in App: I am unable to read messages through the app. I am able to write them, but when the seller responds and I try to view their response it freezes the app. This has happened on both the iPhone and iPad. And there is no way to report a problem with the app on the website or through the app. This seems to be the only way to send a message to Etsy about a bug with the App
14. [R13] 3/5 · US The app itself: I have been having issues with the Etsy interface not doing what it is meant to do. Not just me. Why am I not able to click on things on one page but not anything on my discover?
15. [R42] 1/5 · US UI broken for weeks, can’t view 100% of items: Tried opening a support ticket. Not possible. Your apps UI is broken. 100% of items in Home list view do not accept tap gestures = can’t view any items detail page.
16. [R47] 1/5 · US freezing app: app keeps freezing even more actually after the update. it’s super annoying especially when i am trying to communicate with the vendors that i have placed orders with. i do love the creativity of the vendors and and all the selection they provide but having to close and reopen the app over and over again just for it to freeze again makes me never want to use it again. it’s so disrupt
17. [R3] 1/5 · US Fix the search filters: The filters for searching products needs desperately to be updated. Especially considering as a seller, you have to fill out so much information in detail, shoppers should be able to search for items with filters like categories that don’t disappear at random. Especially clothing sizes.
18. [R100] 3/5 · US My only issue with Etsy: I specifically search for live plants and most of the search results are for seeds. It's very frustrating.
19. [R188] 3/5 · US AI is ruining the app: Search function needs more filters in general, and for different types of products. The proliferation of misleading AI generated images with no tagging or filter options has made sifting through listings an exhausting slog in which you have to spend more time questioning the validity of a listing and integrity of a shop than you do actually shopping. Etsy’s lack of meaningfu
20. [R195] 2/5 · US Not what I’m looking for!: Super frustrated that the items I’m looking for aren’t what you show me and you don’t tell me when you don’t have the items I’m looking for and said you show me alternatives that you think I may want to buy. You should say we don’t have that, but you might like. I just spent 30 minutes going through listings for tomato seeds when I was looking for plants. Clearly there a
21. [R31] 2/5 · US Imma make this short as I can/: This app used to be for handmade crafts and small artists. Yeah some are still there but now? It is absolutely flooded with AI slop and drop shipping. It takes me forever to find genuine stuff now. Please please PLEASE do not spend a stupid amount of money for something clearly from China or “art” from someone who’s so untalented that they can’t even put in a good A
22. [R61] 3/5 · US China: Too much china
23. [R63] 2/5 · US Plagued by AI Slop: Etsy is turning into Pinterest with the over abundance of AI generated products and descriptions. I can’t search for anything without it being present. I can’t block shops, I can’t remove items from the “suggestions”, and reporting does nothing. I don’t want to see anything AI. It is a plague of the creative world and a big shame Etsy has yet to do anything about it. If it were
24. [R101] 3/5 · US Plagued by dropshippers: I love being able to shop independent artists on Etsy but the resellers/dropshippers selling Temu products at incredible markup as “hand made” is absurd and needs to be dealt with. I have to research anything I buy now to ensure it isn’t a scam.
25. [R14] 2/5 · US 👎 Shipping: I just purchased 3 pieces of tiny doll cloths. Each one could easily be put in an envelope to ship. There is no need for $20 in shipping. These ridiculous shipping fees are what prevent me from shopping at Etsy more than once every so many years. I would rather find great things somewhere else that is not going to overcharge with shipping.
26. [R73] 3/5 · US Price Gouging: While most of the time I enjoy ordering from ETSY, I haven’t done so for months, due to the price gouging on shipping costs lately, depending on what time I order products. This practice is illegal, and I don’t support it. If this website wants consistent customer satisfaction, especially since I want to support handcrafted items from independent, small businesses, then its supervis
27. [R87] 2/5 · US $20 shipping?!!: Woa!! Expensive and no mention of tariffs and habdling fees
28. [R162] 1/5 · US Overall Etsy review: Shipping is toooo high. Coupons are tricky. The whole site is Tricky, make Sure you can understand what it is you’re paying for. What about merchandise received damaged?
29. [R28] 1/5 · US Signed Out: If you ever have any issues, don’t expect their support team to help you one bit. They take two days to respond just to tell you they can’t help, this app is a joke and so are the people that help work it.
30. [R77] 1/5 · US NO ETSY CUSTOMET SERVICE!: I Ordered an item, credit card was Charged, no confirmation, no item received. No idea who seller was, but have tried 5 times to find a general Customer Svc #, left several msgs,. But NO RESPONSE! What do I do now?
31. [R99] 1/5 · US Elderly help needed: I need help first time buyer and CANNOT get anyone!
32. [R155] 2/5 · US Too much notification spam: This app is constantly throwing notifications to get you to engage with it. It’s desperate and annoying. Didn’t ask for it, so goodbye 👋
33. [R183] 1/5 · US Pop up blocker required: Just let me search. End the pop up ads
34. [R300] 3/5 · GB It’s a great app but..: … I do love this app. I think it’s better than the website honestly. The only issue I have is with the notification pop-ups. I have deliberately turned off nearly all of them apart from: - Messages - Updates about your order. However, it is 8 am and today I’ve already had 3x pop-ups - Look at this item in your favourites - We think you and this seller are a match (are we
35. [R536] 3/5 · CA Stop with the daily "deals" notifications: Every day I get a notification on Etsy, I turned off all notifications except for order updates and messages, and I still get the notification, sure I open your app daily now, but i would just as soon delete it since I only visit when i’m looking for something specific, actually yes I am. Gonna delete it, I'll just shop via web. Fix the notification bug
36. [R29] 1/5 · US Give me back my account: My account was suddenly deleted or I don't know, suddenly it started not allowing me to log in. When I entered my email, it opened a new account. If you suddenly want your account to be deleted and all your favorites go, it's a great application.
37. [R37] 1/5 · US Banned me for no reason…: I Recently came across something on here that I was exited about. I made an account and placed my order, however the next day I got an email stating my order had been cancelled. (not from the seller) however on the app it was saying confirmed so I messaged the seller just to double check, it had indeed been cancelled. No big deal things happen, but when I tried to place t
38. [R70] 1/5 · US Reset password: Trying to reset password. Have tried several times and have never received link to re set
39. [R205] 1/5 · US Payment: I have been trying to buy something for two weeks. I tried everything I had to open up a new account to be able to make it work and I don’t think I should do that because I lost a lot.
40. [R221] 3/5 · US Downloads: Not being able to download a purchased file in the app is frustrating. Other than that, I love Etsy.
41. [R493] 3/5 · GB Digital downloads not available from the app: Not sure why it’s not possible to download digital purchases (like patterns) from the app. You’ve got to follow the link in the email, log on via a browser and do it that way. Why?
42. [R626] 3/5 · CA Can’t download from app: Can’t download patterns from the app
43. [R59] 3/5 · US Bugs: I love Etsy and everything but there isn't an option to delete a "gift collection". Regular collections are easy to delete if you want, but if it's a Gift Collection then there is no way to delete the folder.
44. [R88] 2/5 · US Impossible to manage favorites in app: In the favorites screen, when unmarking/unhearting an item, the list immediately auto scrolls all the way to the end of the list. Every other app will just leave the scroll position as-is and then change the heart to an outline so that the user can keep editing their list as needed. Etsy’s app behavior for this makes it very difficult to prune a list (often
45. [R91] 3/5 · US Love the store, app has some issues lately: I love this store! The app has some issues since several updates ago. I can only see some of my lists instead of all of them, so if I’m on my app, I’d have to save something, then get on a browser to save the item on the right list. Just recently I was order two of the same shirt from a seller, which the amount she had left shown on the dropdown menu. In
46. [R157] 2/5 · US 👎🏻👎🏻👎🏻: Trying to edit the cart sucks. Must keep restarting app to get items deleted from cart 👎🏻
47. [R193] 3/5 · US Great service but the app with bugs: I love the service Etsy is providing. But the app shows an empty page too frequently. I can’t believe that these bugs still haven’t been fixed for a few weeks!
48. [R249] 1/5 · US Your app SUCKS: Nothing works right and when it “does” it takes a trillion years to load anything. It’s the only app that acts like it’s dying g for clicking one button.
49. [R160] 1/5 · US No Access to Customer Service.: No longer using this website. Does not protect sellers & buyers and they are literally impossible to get in touch with.