Mercari

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] 5/5 · US So easy & affordable: I love being able to pass on our items without crazy sellers fees & search for deals on a user friendly platform.
2. [R6] 5/5 · US Great Reselling Site: Been on the platform since 2023. It’s been a fun time selling and buying on the app.
3. [R9] 5/5 · US User-friendly, quick sales: This app is very user-friendly, and customer service is top-notch, offering quick resolutions. Of all the r resale apps, I enjoy Mercari the most. The suggested pricing is spot-on, and the sellers are accurate in their descriptions.
4. [R13] 5/5 · US Happy with Platform: Mercari has always been great to me and my business . Thank you for existing and great platform you provide to make it easy to sale .
5. [R1] 5/5 · US My personal favorite resell app!: Don’t sleep on Mercari, great deals and the fees are reasonable. You can find a lot of good/ rare items :)
6. [R63] 5/5 · US I love this App!: I mainly use this app to buy, and the deals and products I have received have been all great! I find the best deals here for clothing !!
7. [R73] 5/5 · US Great Finds: I Always Seem To Find What I’m Looking For On Mercari….Thank You Kim Weimer
8. [R78] 5/5 · US Thrifting: I absolutely love this app. I shop on it regularly. I can always find what I’m looking for at a decent price and decent shipping. Mercari never disappoints! Highly recommend
9. [R25] 5/5 · US It’s better than eBay: Reasonable sale prices and taxes. More less than what eBay charges.
10. [R14] 5/5 · US Sports cards: Love that sellers ship their cards quick, and in a save way, to keep them from getting damaged once delivered
11. [R2] 1/5 · US Horrible customer service: They need to train their staff. They don’t know whether dues are within 3 days or 3 business days. And when they made a mistake, not apologetic at all.
12. [R7] 1/5 · US Horrible Customer Service: I’ve been a customer of Mercari for many years and I’ve had nothing but positive feedback as a frequent buyer on the app, with over 350 5-star ratings; however, despite this, Mercari has only supported me in claims I’ve had to make a handful of times for merchandise arriving smashed to pieces, or not arriving at all. This latest time, I didn’t receive the order, but Merc
13. [R24] 1/5 · US Item Received Oxidized: Received an expired perfume set. Two of them to be exact. Tried to work with seller. That went no where. She was even suggesting the oxidation happened on my end when I literally had the item and opened it the day it was delivered. Oxidation happens over time. Reached out to customer service, submitted every picture they requested to only receive a, “item as described”. I h
14. [R26] 2/5 · US Terrible customer service: Horrible experience as a seller. They believe anything a buyer says even when that means a buyer has stolen items and claim they weren’t in the package. Good luck speaking with someone over the phone…they use over seas help that answer in canned responses and do not problem-solve. I shipped out 3 items and the buyer claimed one was missing and that another wasn’t a large
15. [R3] 3/5 · US Shipping cost: Other apps offer free or very low shipping So there are more buyers. This app the item and shipping are priced higher
16. [R8] 2/5 · US Changing my own price???: I sold an item for $16, but I only got $6. Why? Because Mercari decided to CHANGE my shipping from standard to free. I lost over half of the value of my item, and considering I bought it for much more than $6, I did not gain ANYTHING from this interaction. This is ridiculous, if I wanted free shipping I would have selected it. This feature totally rips off sellers, and th
17. [R12] 4/5 · US Great but fees are crazy: I love Mercari I’ve been using it for years I love the size chart organization but the fees for buying something is crazy if I buy a sweater for 20 bucks it comes out to 30 with the fees and shipping even if it’s in the same state love the app though.
18. [R18] 4/5 · US Great app: Great app, wish the percentage that is taken off for the app was less.
19. [R15] 1/5 · US Scammy: Despite tracking and items being delivered “per policy” you may not get a payout like I did. Just because their system doesn’t update they can’t reverse an auto cancel and now I’m out both my product and money. They stated they knew it was a bummer but then proceeded with why it happens. Not my problem but I will no longer use this app
20. [R19] 1/5 · US Don’t expect them to do anything if your package is lost in transit.: At checkout you are forced to pay for buyer protection….. my package was lost in transit and they absolutely refuse to give me a refund. So buyer protection is a scheme for them to get more of your money. I do not recommend Mercari. They are absolutely beyond greedy. They have the power to give me my money back for my package I
21. [R20] 1/5 · US Scams Promoted: Mercari has more scams than any app I’ve seen, I bought from a high rated seller and they gave me a counterfeit product, so Mercari support made sure to not provide a refund or allow returns to ensure the seller can continue to scam without any repercussions after blocking me.
22. [R10] 1/5 · US Do better: Honestly, ever since Depop started doing free shipping I really haven’t been shopping on your much and I also hate that when it comes to selling you have to wait for the person to give you the review for the money process to start. The only reason why I still use this app is because sometimes I find sellers on here that aren’t on Depop selling things that I’m interested in.
23. [R51] 1/5 · US Lots of work NEEDS to be done: This app has lots of potential, but is a very a long way away from competing with other platforms. As a buyer right now the app is fine. But as a seller: First of all, the buyer should not be required to rate the seller in order for the seller to get paid. They allow a buyer to give a bad rating based on the amount of time the post office takes to deliver a package.
24. [R52] 1/5 · US JUST HORRIBLE: WHY DO I HAVE TO WAIT FOR A REVIEW TO GET PAID….. JUST A MARKETING BULLY.
25. [R43] 1/5 · US Can’t sign in: It’s been months now and it refuses to let me log in on the app. Can only get logged in on a pc.,
26. [R47] 1/5 · US Unable to purchase: I have tried to get help from customer service for four months and I just keep getting the same form letters. I am unable to make a purchase because there is no option for me to verify my form of payment and every card, PayPal, Venmo and Applepay automatically decline! So frustrating!! Worst customer support I have ever experienced!
27. [R49] 1/5 · US The App That Doesn’t Want Your Business: Never before have I ever struggled so much to try to purchase something on an app! Mercari makes it literally impossible to take advantage of the discounts available by buying more than one item from a single store/shop. It’s great if you only want to buy one thing… I guess. But beyond that, it’s nothing but an exercise in futility and frustration. I finall
28. [R72] 1/5 · US Always asks to allow notifications: Stop asking me every single time I open the app to allow notifications. The answer will always be no. Take the hint or take a 1 star review.
29. [R4] 3/5 · US Shopping great, admin sucks!!!: I love the variety of items and sellers, it’s so easy to shop here, EXCEPT, the admin flags conversations as spam or illegal and will suspend your activity while they review when you HAVENT EVEN SAID ANYTHING WRONG!! They are completely unreasonable about it. It’s so hard to have conversations with buyers here. Plus they don’t allow you to post pictures which makes
30. [R16] 1/5 · US SELLERS BEWARE: Please be aware that they will flag your account for no reason, no warning & withhold your money. I have sold over 1.5k items. I have incredible reviews. They are not withholding my money. SELLERS RUN, there is no support or customer service.
31. [R27] 1/5 · US Warning system: I’m new to using Mercari. As I was communicating with a customer over my first sale? I received a ‘final warning’ for spam messaging. When all I was doing was telling them that their package would be shipped today. I definitely will be taking down the rest of my listings and won’t be selling here. This is downright RIDICULOUS!!!!
32. [R54] 1/5 · US Mercari bans accounts: No matter what you sell, if you end enough money where Mercari feels as if you’re making too much money , they will ban your account no matter if your products are real of fake.
33. [R74] 3/5 · US Pretty Good…most of the time: I’ve had a few experiences out of the few purchases I’ve made that haven’t shown up. Now this might be out of the Mercari’s control, but the customer service when this has happened (twice out of 10 purchases) has been pretty unhelpful. You have to wait 30 days of a purchase being undelivered and then request a refund.
34. [R79] 2/5 · US Poor shipping process.: Poor packing from sellers causing damage in transit. Extremely slow shipping methods it takes over 3 weeks to received an item from and to the USA? Sellers would take several days to ship items. I would not recommend this site to anyone.
35. [R11] 4/5 · US Dark mode: Please make a dark mode my eyes are begging you
36. [R92] 3/5 · US Too bright: Add night theme pls
37. [R142] 3/5 · US Great buying/selling app but TERRIBLE CUSTOMER SUPPORT!: Love buying and selling on here, but if you have any issues and need to get in contact with Mercari directly; good luck! Their number gives you 10 minutes and if no one answers (which they won’t) it automatically hangs up on you. On top of that their customer service email is not listed on the app or website, so you’ll have to use google or
38. [R21] 1/5 · US DO NOT USE IF YOU WANT TO SELL MERCARI STEALS YOUR $: DO NOT use Mercari is you want to sell there is NO protection for the seller anymore!! My last 5 sales all got hit with shipping overages eventhough I over estimate the weight. There is no appeal process! I save my receipts from USPS and UPS showing the weight and they still take my money! It’s disgusting!! Mercari has become absolutel TRASH!!
39. [R75] 3/5 · US Losing Trust: I’ve been a longtime Mercari seller and used to love the platform. Selling was straightforward, fees were transparent, and transactions were easy. Over time, the platform has become increasingly difficult to use. Between buyer fees, seller fees, shipping costs, and shipping adjustments, it feels much harder to predict what a sale will actually earn. My most recent experience was es
40. [R94] 1/5 · US Do not trust this app: Tried to get a refund from a scammer and Mercari support actually took his side. I really tried going through the process as soon as I realized the situation and now I’m the proud owner of some trash and I’m out $40
41. [R105] 1/5 · US Scam: Customer service sucks. They don’t care about giving your money back when you’ve been scammed. So many scams on this app. I don't recommend it at all.
42. [R118] 1/5 · US Ongoing Scams: Do not use this app there are so many scams going on and the company will not refund you your money they will make you jump through hoops and you still get screwed over in the end just use eBay instead