Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Mercari vs Poshmark

Mercari 4.8★ · Free to download 75
Winner Mercari
Poshmark 4.8★ · Free + IAP 68

Mercari generally offers a more straightforward selling and buying experience with better deals, while Poshmark is preferred by those who value its community features and robust selling tools, despite recent negative updates.

Full reviews: Mercari · Poshmark

Mercari and Poshmark are both popular apps for buying and selling used items. Mercari is praised for its ease of use and good deals, though it struggles with customer service and shipping costs. Poshmark offers a strong community and selling tools, but recent updates have negatively impacted user experience and increased concerns about scams and fees.

Head to head

Ease of Use edge: MercariR11R21R56R59
Mercari Mercari is generally considered easy to use for both buying and selling, with users appreciating its straightforward interface R11R21R59. However, some users report issues with the app's functionality, like searches resetting or menu buttons covering other features R56.
Poshmark Poshmark is often described as user-friendly for listing and selling, with some praising its editing tools . However, many recent updates have made the app confusing and harder to navigate, impacting the overall user experience .
Customer Service & Support tieR3R7R10R18
Mercari Mercari's customer service is a significant pain point for many users, frequently described as unhelpful, robotic, and unresponsive R3R7R10R19. Users report issues with account suspensions, unaddressed shipping problems, and denied returns even with proof R7R10R18.
Poshmark Poshmark's customer service receives mixed reviews. Some users praise it as responsive, friendly, and fair . However, a substantial number of users report horrible support, lack of accountability, and issues with scam resolution .
Selling Experience & Fees tieR12R14R17R21
Mercari Mercari is generally seen as a good platform for selling, with some users making significant earnings R14R17. However, sellers complain about high shipping costs, forced price reductions, limited promotion options, and a significant chunk of earnings being taken by fees R12R21R24. Some also find it hard to make sales .
Poshmark Poshmark is praised by some sellers for being user-friendly, offering good views for merchandise, and making shipping easy . Conversely, many sellers feel the platform is saturated, sales are slow, and they have to pay to promote listings . Users also criticize the high commission fees and the removal of priority mail shipping, leading to longer waits for earnings R67.
Buying Experience & Value edge: MercariR3R12R22R23
Mercari Mercari is highly regarded for finding good deals, unique items, and a wide variety of products, especially clothing and books R23. However, buyers sometimes find prices, including shipping, to be high R12R24R41. There are also concerns about items not showing up or being damaged in transit due to poor packing R3R22.
Poshmark Poshmark offers a wide array of items and good prices, with some users finding beautiful items . However, many buyers are frustrated by the heavy promotion of ads and irrelevant items, making it difficult to find what they want . Concerns about outdated listings and unresponsive sellers are also noted .
Reliability & Trust tieR3R7R18R27
Mercari Mercari's reliability is questioned by users who report issues with undelivered purchases, items dropped at the wrong place, and a lack of compensation for seller issues R3R18R27. There are also serious concerns about scammers on the platform and Mercari's support siding with dishonest buyers R7R36R38.
Poshmark Poshmark users report significant issues with scams, including fraudulent charges and phishing emails after listing items R75. The app's authentication for high-value items is also questioned . Some users also report account suspensions without clear reasons .
Pick Mercari if

You are primarily a buyer looking for good deals and a wide variety of items, or a seller who values a straightforward listing process and is willing to navigate potential customer service issues R23.

Pick Poshmark if

You are a seller who wants a platform with strong community features, easy listing tools, and is willing to engage in self-promotion, despite recent app changes and potential scam concerns .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show a significant negative skew, particularly regarding customer service, app updates, and scam concerns. Many positive reviews for Mercari are short and generic, while Poshmark's positive reviews often highlight selling ease.

Frequently asked

Are there issues with customer service on Mercari and Poshmark?
Yes, both Mercari and Poshmark have significant customer service issues reported by users; Mercari's support is frequently described as unhelpful and robotic, often suspending accounts or denying legitimate claims R7R10R19R48, while Poshmark's support is criticized for lack of accountability in scam cases and poor communication .
Which app has better shipping costs?
Users on Mercari frequently complain about high shipping costs, which can make items and shipping priced higher overall R12R24R41. Poshmark's shipping costs are also a point of contention, with users noting that the same price now gets slower snail mail instead of priority mail, leading to longer waits for earnings R67.
Do Mercari and Poshmark have problems with scams?
Yes, both Mercari and Poshmark users report problems with scams; Mercari users mention scammers on the website and support siding with dishonest buyers R7R36R38, while Poshmark users report being scammed off the app, receiving phishing emails, and experiencing fraudulent charges R75.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] Mercari 5/5 · US Yeska: App is good i recommend
  2. [R21] Mercari 3/5 · US So many missing features needed: Mercari is easy to use and pretty straight forward but itvhas many many downsides. Forced proc reductions until you are giving items away. Lack of customer support. No renew item button. Limited on promoting just 10 listings a day. Updated June 2026 Still missing features other platforms offer. Needs option to bulk edit prices, send offers. Shipping needs simplify
  3. [R56] Mercari 1/5 · US Issues including cross platform problems: When you start a search and then select an item to view and then go back to the search, the app scrolls all the way back to the top of your search instead of staying in the position that you were last viewing. Also, the app doesn’t work quite the same way on a phone and a tablet, for example, on a tablet in landscape mode the menu button in the upper rig
  4. [R59] Mercari 5/5 · US Fun shopping on Mercari!: Just want to say that I really enjoy shopping on Mercari! Buying is quick and easy! Love getting a good deal!
  5. [R3] Mercari 3/5 · US Pretty Good…most of the time: I’ve had a few experiences out of the few purchases I’ve made that haven’t shown up. Now this might be out of the Mercari’s control, but the customer service when this has happened (twice out of 10 purchases) has been pretty unhelpful. You have to wait 30 days of a purchase being undelivered and then request a refund.
  6. [R7] Mercari 1/5 · US Trash customer service: Trash customer service they will always suspend your account for nothing even if you’re with them before they get famous and you bought 100s of items through them customer service reply like a robot never help also they let all the scammers on the website and suspend the account for honest people very weird!
  7. [R10] Mercari 1/5 · US Customer support: Unfortunately customer support does not help out. You can have as many details and the correct information but they will find any little mistake down to if something was misspelled so they will not help the seller. I showed proof that a package was delivered and buyer canceled the order right before it got there. I showed them the tracking number stating it was delivered. What di
  8. [R18] Mercari 3/5 · US There’s many issues with this app: There so many issues with this app that have made me unwilling to sale on here anymore because of my money being taken from a sale customers got and lied about . Also I have had several other issues such as my item being dropped at the wrong place and not being compensated for that . Half the time it’s ok the rest it’s been terrible
  9. [R12] Mercari 3/5 · US Shipping cost: Other apps offer free or very low shipping So there are more buyers. This app the item and shipping are priced higher
  10. [R14] Mercari 5/5 · US Amazing!: Fantastic app. I sell Pokemon cards on it daily :)
  11. [R17] Mercari 5/5 · US My favorite all: I absolutely love Mecari! I’ve made more on here in a year than I did Amazon in 2 years! Thank you Mecari!
  12. [R22] Mercari 2/5 · US Poor shipping process.: Poor packing from sellers causing damage in transit. Extremely slow shipping methods it takes over 3 weeks to received an item from and to the USA? Sellers would take several days to ship items. I would not recommend this site to anyone.
  13. [R23] Mercari 5/5 · US I love this App!: I mainly use this app to buy, and the deals and products I have received have been all great! I find the best deals here for clothing !!
  14. [R27] Mercari 3/5 · US My sale of Oakley sunglasses: I am at odds with a package I sold and used your tracking label. It was refused at the buyers post office and haven’t heard anymore about this for several days! What’s up with this???
  15. [R19] Mercari 1/5 · US Typical tech company: Lousy customer service and predatory practices for both buyers and sellers, with little recourse with support. Stay away.
  16. [R48] Mercari 1/5 · US Support is garbage: They have AI answer messages, after weeks going back & forth with AI you might get a human but you still won’t get help. According to Mercari I’m a “high volume seller” that’s paid them over $20,000 in commission and they still will not provide support. Now imagine being a new or small seller, they will not help or support you at all.
  17. [R24] Mercari 3/5 · US Prices are extremely High: Prices seem extreme by buyers and not worth the value placed … some items were nicely priced but others seem over the mark and Mercari charges a butt load on shipping cost for sure !
  18. [R41] Mercari 5/5 · US Love this app!: Love Mercari and all that it has to offer! The only downside is the shipping cost, but overall it’s a great platform with lots of unique items and great sellers. 🤑
  19. [R67] Poshmark 1/5 · US Used to be a good app: I’ve been a user for close to 10 years - this app used to be so fun to sell but now they took away the 2 day shipping (same price for shipping as before, just snail mail now rather than priority mail) so when you sell something you have to wait 10 days for it to get to its destination and 3 days after delivery for your earnings. And you used to collect more earnings per sale
  20. [R36] Mercari 1/5 · US Do not trust this app: Tried to get a refund from a scammer and Mercari support actually took his side. I really tried going through the process as soon as I realized the situation and now I’m the proud owner of some trash and I’m out $40
  21. [R38] Mercari 1/5 · US Messed up policy: Be careful as a seller. If someone lies about the item you sold- nothing will be done about it! My buyer was very dishonest, messaged me and stated things that were not true. I reached out to Mercari and was advised that the buyer contacts the help center on their end too. The buyer never did. Instead, immediately left me a nasty untruthful 1-star review that I couldn’t see until
  22. [R75] Poshmark 3/5 · US Every time you list something, you can a phishing email: Every time I list an item for sale, I receive at least scam emails trying to act like a customer or act like they work for Poshmark.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store