FamilySearch Tree vs MyHeritage

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R12] FamilySearch Tree 3/5 · US The best Family Tree!: I was able to trace my ancestors. I was able to see the legal documents of my ancestors in a different country. Amazing app. It protects the identity of those person who are stll alive.
2. [R23] FamilySearch Tree 5/5 · US Best Way to Preserve Your Ancestry!: I love Family Search so much!!! I am on it almost daily. I am going through my folders of information gathered over the years about people and also am putting photos of things into Memories so that they will be preserved for future people to see. It is so great to see a photo of someone on the tree instead of just an icon. It keeps improving and I easily fi
3. [R69] MyHeritage 3/5 · US Organize family: Way to organize family members into a tree. You have to pay a ridiculous price to view other people’s records or published records that might help your research. In the meantime you are putting your stuff out there for free. Don’t pay in my opinion.
4. [R117] MyHeritage 2/5 · US Not as great as other sites: The paywalls on this site are absolutely exhausting. Before you can even communicate with any relatives, you have to have a membership. Ancestry is not like this. They both have payrolls, but you might as well pick the one that has more data and features. Use ancestry.
5. [R6] FamilySearch Tree 3/5 · US Navigating: I wish it was much easier to navigate, but it is always been very difficult.
6. [R19] FamilySearch Tree 1/5 · US Used to be great… currently SO buggy: Crashes and freezes on me all the time
7. [R34] FamilySearch Tree 1/5 · US The updates have made the app harder to use: Within the last month, the updates to this app have tremendously complicated the purpose of the app. I can’t touch the screen to copy someone’s name. When I am in my temple files and look at someone’s information, the app sends me back to the top of my list instead of back to where I last was located on the list. The chat function shuts down the app.
8. [R66] MyHeritage 3/5 · US Frustrated: I love the app, but seriously considering switching to another company as I can never access the app. I only open the app on a rare occasion when I need to access something and every time I have to log in, which usually takes 2 days which is annoying but now it won’t even let me log in. On my first attempt it is telling me too many attempts and locking me out.
9. [R13] FamilySearch Tree 2/5 · US Glitching won’t stop!: If I open too many documents at one, the app will freeze. If I press the buttons to go forward or backward, too quick it freezes. When I’m digging through large index files, it lags and tries to crash. Sometimes it’s refusing to merge duplicates. This is happening more often than not. I’m not trying to be picky. I just contribute a lot to your platform. And as I load up an
10. [R76] MyHeritage 1/5 · US App crashes: The app just started to crash as I open it for no reason. Uninstalled it then reinstalled it. Still crashes for no reason.
11. [R82] MyHeritage 1/5 · US App will not open.: I’ve tried uninstalling and re installing the app. They send you to the help site, which is no help. Nothing on the site to help,you open the app. Waste of $95.00
12. [R50] FamilySearch Tree 5/5 · US The BEST Genealogy Platform AND ITS FREE: It’s completely free and has so much information. Literally changed my life and helped me realize my biggest passion in life is doing tree research. I’m genuinely addicted to this platform
13. [R32] FamilySearch Tree 5/5 · US Fun, Fulfilling, Free, Family!: FamilySearch is so easy to use for both doing research and sharing.
14. [R111] MyHeritage 1/5 · US Subscription: It’s terrible that it came down to this you can not do anything without the subscription you already paid for the dna sample and on top of that the only way you can see who you are related to you have to pay for the subscription I would understand if it was somthing extra like the ai pictures I do get that but not being able to look at my family tree is crazy I’m deleting it
15. [R35] FamilySearch Tree 5/5 · US Great app for families are forever: It is such a great tool to use and helps verifying potential relatives from Ancestry and My Heritage and other resources even through DNA. Over my 68 years of doing genealogy, the programs and continual improvements are better than having to drive across country and hunt for records in many jurisdictions.
16. [R63] MyHeritage 3/5 · US Poor customer service: I subscribe to myheritage complete subscription. After using it a couple of days on a free trial, I decided to cancel it. A few days later, after some reflection, I decided to keep the app and I did it before the end of my free trial. When I went back to the app, it would not allow me to access all of the benefits, listed for the complete subscription I have tried multiple
17. [R88] MyHeritage 1/5 · US Support is Frustrating: I paid for a subscription then discovered I’d have to pay more to get the information I actually want. I spent hours going through the support pages and couldn’t find where I could call or send a message. Now trying to cancel and request a refund but cannot find how to do it.