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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MoneyGram® Money Transfers App vs Remitly

MoneyGram® Money Transfers App 4.9★ · Free to download 55
Winner Remitly
Remitly 4.9★ · Free to download 75

Remitly is the better choice for money transfers due to its generally faster service, lower fees, and more reliable account management, despite some recent complaints about delays and customer service.

Full reviews: MoneyGram® Money Transfers App · Remitly

Remitly generally offers faster, more affordable, and more reliable international money transfers compared to MoneyGram, which faces significant user complaints about account suspensions, hidden fees, and slow transfers. While both apps have some users reporting delays, MoneyGram's issues appear more severe and frequent, particularly regarding account closures without notice.

Head to head

Transfer Speed and Reliability edge: RemitlyR8R11R13R17
MoneyGram® Money Transfers App MoneyGram users report significant issues with transfer speed, with money sometimes taking days to arrive or transactions being canceled after funds are deducted R13R17R23R43. Some users praise its speed and efficiency R8R11R24R26, but a notable number of recent reviews highlight transfers being 'ridiculously slow' or taking 'over two days' R23.
Remitly Remitly is frequently praised for its fast and secure transfers, with many users highlighting its quick delivery . However, there are recent complaints about transfers taking too long, no longer being in minutes, or getting stuck in processing for days .
Fees and Exchange Rates edge: RemitlyR3R21R26R29
MoneyGram® Money Transfers App MoneyGram users frequently complain about high costs, expensive transfers, and low exchange rates R3R21R29R37. Some users mention competitive rates or low rates R26, but hidden fees have also been reported, where recipients were charged an unexpected percentage of the total sum R59.
Remitly Remitly is often cited for being cheaper than alternatives, having low commissions, and offering good exchange rates . While some users request lower interest rates or note that rupee value is lower than Google price , the overall sentiment is positive regarding cost.
Ease of Use edge: RemitlyR6R14R18R24
MoneyGram® Money Transfers App MoneyGram receives mixed reviews on ease of use. Many users find it easy and convenient R14R18R24R26, but others report bugs, difficulty saving contacts, and issues with banks not showing up R6. The app also demands a lot of personal information .
Remitly Remitly is widely praised for being easy to use, simple, and convenient . Some users find the document verification process too demanding or the app complicated , but these are less common complaints.
Account Management and Customer Support edge: RemitlyR1R7R10R13
MoneyGram® Money Transfers App MoneyGram has severe issues with account management, with numerous users reporting their accounts being suspended or closed without warning or clear reason, often during transactions R1R7R10R25. Customer service is described as unhelpful and unable to provide solutions R13.
Remitly Remitly also has complaints about account suspensions and blocks, especially if multiple accounts are created . However, some users report positive experiences with customer service for cancellations . There are also complaints about poor customer service, with agents ending chats or not providing clear answers .
Promotions and Rewards edge: MoneyGram® Money Transfers AppR4R9R16R31
MoneyGram® Money Transfers App MoneyGram users frequently express dissatisfaction with the lack of promo codes or discounts, even for frequent users R4R9R31R37. One review mentions 'many promotions' R16, but this is an outlier.
Remitly The reviews for Remitly do not frequently mention promotions or rewards, either positively or negatively, suggesting it is not a primary concern or feature for its users.
Pick MoneyGram® Money Transfers App if

You prioritize a traditional money transfer service that some users find quick and easy for basic transactions, and you are not concerned about potential account suspension issues or higher fees R14R26.

Pick Remitly if

You need a generally faster, more affordable, and reliable money transfer service for international remittances, and you value a user-friendly app interface .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both, especially MoneyGram, show a skew towards negative experiences, particularly regarding transfer delays and account issues. Remitly's larger number of reviews and slightly higher lifetime rating, combined with more consistent positive feedback on core features, gives it an edge.

Frequently asked

Which app is faster for money transfers?
Remitly is generally considered faster for money transfers, with many users reporting quick and immediate delivery , while MoneyGram frequently faces complaints about transfers taking days or being delayed R13R17R23R43.
Which app has lower fees?
Remitly generally has lower fees and better exchange rates, with users frequently noting it's cheaper than other options , whereas MoneyGram users often complain about high costs and hidden fees R3R21R37R59.
Are account suspensions common with these apps?
Account suspensions are a significant issue with MoneyGram, with numerous users reporting their accounts being closed without warning or clear reason, often mid-transaction R1R7R10R25. Remitly also has reports of account blocks, particularly for users creating multiple accounts , but the frequency appears lower than with MoneyGram.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] MoneyGram® Money Transfers App 5/5 · US Fue rápido: Todo el proceso fue rápido
  2. [R11] MoneyGram® Money Transfers App 5/5 · US MoneyGreat!: Best Money Transfer👍 MoneyGram has been the best for Money Transfer! Timely transfers, dependable, never a problem! 👍
  3. [R13] MoneyGram® Money Transfers App 1/5 · US adri: Es de las peores aplicaciones dicen que en cuestión de minutos llega el dinero y a veces demora días . Si es urgente es mejor que usen otra y servicio al cliente nunca te soluciona nada.
  4. [R17] MoneyGram® Money Transfers App 1/5 · US Zero Stars: Don’t use it. They take your money and tell you wait 21 days for to be delivered
  5. [R3] MoneyGram® Money Transfers App 3/5 · US High Cost: The cost of sending is higher then other apps.
  6. [R21] MoneyGram® Money Transfers App 1/5 · US Low rate: Always low compare to others
  7. [R26] MoneyGram® Money Transfers App 5/5 · US Easy: MONEYGRAM is always very easy to use and very quick. The rates are also very low.
  8. [R29] MoneyGram® Money Transfers App 1/5 · US Rate: Sending cash pick up to my self too much
  9. [R6] MoneyGram® Money Transfers App 3/5 · US Make it easier: Banesco does not show up on the bank list but separately, the App won’t allow me to save my contacts needed data (account #, bank, etc.) to make future transfers easily.
  10. [R14] MoneyGram® Money Transfers App 5/5 · US First time user: I’m very impressed how easy it is to use MoneyGram App to send money.
  11. [R18] MoneyGram® Money Transfers App 5/5 · US Transfer money: Easy way to send money to family
  12. [R24] MoneyGram® Money Transfers App 5/5 · US Fast Track: Convenient, easy and fast
  13. [R1] MoneyGram® Money Transfers App 1/5 · US Account suspended: They have intentionally closed my account during the transaction and asked me to visit the stores to transfer money to make users use store process.
  14. [R7] MoneyGram® Money Transfers App 1/5 · US Terrible app: They closed my account Down and my transactions never arrived.
  15. [R10] MoneyGram® Money Transfers App 1/5 · US Garbage application: Let me send money, took money out of my account, then canceled my profile. Pure garbage.
  16. [R4] MoneyGram® Money Transfers App 1/5 · US Promo: No promo code even the amount of times I’ve send money through the app
  17. [R9] MoneyGram® Money Transfers App 3/5 · US Tacaños: Buena aplicación no está muy caro pero lo malo que nunca regalan un promo code por más dinero que uno mande no dan nada, ya estoy pensando en cambiarme donde no sean tan tacaños.
  18. [R16] MoneyGram® Money Transfers App 5/5 · US Great service: So good Money Transfer. Very quick transaction, many promotions, easy and safe.
  19. [R31] MoneyGram® Money Transfers App 2/5 · US Promos..?¿: Why am I not receiving promos; my profile has my texts open and as a FREQUENT MoneyGram user I’m unsatisfied w/ lack of promos offered to me.
  20. [R23] MoneyGram® Money Transfers App 1/5 · US Ridiculously slow - took over two days: This is the most slow remittance company I have ever seen in my life it took over two days for a single transaction but yet the remittance is not deposited yet. Highly disappointed.
  21. [R43] MoneyGram® Money Transfers App 1/5 · US Poor service: I sent money, the funds were deducted, and it took three days to deliver, only for the shipment to be cancelled. On top of that, they added other charges to my card and never refunded me.
  22. [R37] MoneyGram® Money Transfers App 1/5 · US to expensive: far to expensive and beginning to feel it’s not worth using. it doesn’t even send out promo codes
  23. [R59] MoneyGram® Money Transfers App 1/5 · US Beware! Hidden fees: On the website they said they're charging about $6 for the transfer. When the recipient received the money they were charged 2% on the total sum! At no point did MoneyGram declare or even remotely mention this fee. It derailed a business deal since the sum they delivered was less than the one they claimed were going to deliver. When I contacted them I was given a shrug and a c
  24. [R25] MoneyGram® Money Transfers App 1/5 · US Worst app: Once you enter all details and hit on send money, app will gets closed and you will get an email stating your account is closed.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store