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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

MoneyGram® Money Transfers App

55
User verdict / 100 High confidence Divided

The MoneyGram app offers fast and easy money transfers for many users, but a significant number of recent reviews report account suspensions, high fees, and slow or canceled transactions, directly contradicting the developer's claims of improved performance and minor bug fixes.

4.9★ lifetime (681,543) Free to download since 2014 by MoneyGram International, Inc. updated 0.3 mo ago recent negative 28% 120 reviews across 1 regions
Account Issues Transfer Speed & Reliability Fees & Rates Ease of Use Customer Service
5★170
4★6
3★5
2★6
1★63
recent reviews across 1 regions, vs the 4.9★ lifetime average

The MoneyGram app is generally praised for its speed and ease of use in sending money internationally. However, a notable portion of recent user feedback highlights severe issues like unexpected account suspensions, high transfer fees, and delayed or canceled transactions, leading to frustration and distrust.

What users like

What users complain about

  • Accounts are frequently suspended or closed without clear reason or notificationR6R17R21R40
  • High transfer fees and unfavorable exchange rates compared to competitorsR39R32R48R59
  • Lack of promotional codes or discounts for frequent usersR12R87R52R59
  • Transactions can be slow, delayed, or canceled, with funds held for extended periodsR24R29R38R69
  • Poor customer service and difficulty resolving issuesR24R70R86R91
  • App has bugs, performance issues, or requires excessive verificationR77R79R91R92

Latest update · v26.6.30

What the developer says changed (the verdict above weighs this against what reviewers report):

Thanks for choosing MoneyGram! In this update, performance has been improved with minor bugs addressed to provide a more seamless experience. As always, we appreciate your continued support and feedback as we strive to make our app the best it can be.

Recurring themes

Account Issues negative
Many users report their accounts being suspended or closed without warning or a clear explanation, often during or after a transaction. This leads to funds being held and an inability to use the service, with customer service often unable to provide reasons or solutions.R6R17R21R40
Fees & Rates negative
Users frequently complain about high transfer costs, unfavorable exchange rates, and hidden fees that are not disclosed upfront. They also note a lack of promotional codes or discounts, even for frequent users.R39R32R48R59
Transfer Speed & Reliability mixed
While many users praise the app for fast and timely transfers, a significant number of recent reviews report transactions taking days instead of minutes, being canceled after funds are deducted, or money being withheld.R3R4R7R11
Ease of Use positive
Many users find the app easy, convenient, and straightforward to use for sending money.R5R8R11R13
Customer Service negative
Reviewers frequently criticize the customer service for being unhelpful, unresponsive, or unable to resolve issues, especially regarding account suspensions or delayed transactions.R24R70R86R91

Who it's for

The MoneyGram app is for users who prioritize a potentially fast and easy way to send money internationally, especially if they have had positive experiences with the service in the past R4R5R13. However, it may not be suitable for those who require consistent reliability, transparent fees, or robust customer support, given the frequent reports of account suspensions and transaction issues R6R24R86.

Evidence note: The recent reviews show a strong negative skew, particularly regarding account suspensions and transaction issues, which contrasts with the high lifetime rating. While many positive reviews exist, the negative points are often detailed and severe, suggesting a recent decline in service quality or a significant segment of users experiencing critical problems. The developer's notes mention 'minor bugs addressed' and 'performance improved,' which directly contradicts the numerous recent reports of app bugs, slow performance, and major transaction failures.

Frequently asked

Why are MoneyGram accounts being suspended?
Many users report their MoneyGram accounts being suspended or closed without clear reasons, often during or after a transaction, with customer service providing vague explanations like 'trying to protect you' or 'not eligible for services' R6R43R82R83.
Are MoneyGram transfer fees high?
Many users find MoneyGram's transfer fees to be higher than other apps, with some reporting hidden fees or less favorable exchange rates than initially advertised R39R32R59R60.
How fast are MoneyGram transfers?
While many users report fast and quick transfers, sometimes within minutes R3R7R11R13, a significant number of recent reviews indicate transfers can take days, or even be canceled after funds are deducted R24R29R38R69.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Fue rápido: Todo el proceso fue rápido
  2. [R4] 5/5 · US MoneyGreat!: Best Money Transfer👍 MoneyGram has been the best for Money Transfer! Timely transfers, dependable, never a problem! 👍
  3. [R5] 5/5 · US First time user: I’m very impressed how easy it is to use MoneyGram App to send money.
  4. [R7] 5/5 · US Great service: So good Money Transfer. Very quick transaction, many promotions, easy and safe.
  5. [R8] 5/5 · US Transfer money: Easy way to send money to family
  6. [R11] 5/5 · US Fast Track: Convenient, easy and fast
  7. [R13] 5/5 · US Easy: MONEYGRAM is always very easy to use and very quick. The rates are also very low.
  8. [R15] 5/5 · US REVIEWS: Money gram , one of the best money transferring
  9. [R19] 5/5 · US Freedom: This platform helps me send money to my love ones around the world
  10. [R6] 1/5 · US Account suspended: They have intentionally closed my account during the transaction and asked me to visit the stores to transfer money to make users use store process.
  11. [R17] 1/5 · US Terrible app: They closed my account Down and my transactions never arrived.
  12. [R21] 1/5 · US Garbage application: Let me send money, took money out of my account, then canceled my profile. Pure garbage.
  13. [R40] 1/5 · US Worst app: Once you enter all details and hit on send money, app will gets closed and you will get an email stating your account is closed.
  14. [R39] 3/5 · US High Cost: The cost of sending is higher then other apps.
  15. [R32] 1/5 · US Low rate: Always low compare to others
  16. [R48] 1/5 · US Rate: Sending cash pick up to my self too much
  17. [R59] 1/5 · US to expensive: far to expensive and beginning to feel it’s not worth using. it doesn’t even send out promo codes
  18. [R12] 1/5 · US Promo: No promo code even the amount of times I’ve send money through the app
  19. [R87] 3/5 · US Tacaños: Buena aplicación no está muy caro pero lo malo que nunca regalan un promo code por más dinero que uno mande no dan nada, ya estoy pensando en cambiarme donde no sean tan tacaños.
  20. [R52] 2/5 · US Promos..?¿: Why am I not receiving promos; my profile has my texts open and as a FREQUENT MoneyGram user I’m unsatisfied w/ lack of promos offered to me.
  21. [R24] 1/5 · US adri: Es de las peores aplicaciones dicen que en cuestión de minutos llega el dinero y a veces demora días . Si es urgente es mejor que usen otra y servicio al cliente nunca te soluciona nada.
  22. [R29] 1/5 · US Zero Stars: Don’t use it. They take your money and tell you wait 21 days for to be delivered
  23. [R38] 1/5 · US Ridiculously slow - took over two days: This is the most slow remittance company I have ever seen in my life it took over two days for a single transaction but yet the remittance is not deposited yet. Highly disappointed.
  24. [R69] 1/5 · US Poor service: I sent money, the funds were deducted, and it took three days to deliver, only for the shipment to be cancelled. On top of that, they added other charges to my card and never refunded me.
  25. [R70] 1/5 · US Es una cagada: No sirve, es una aplicación con mucha burocracia y con personal poco calificado para atender a los clientes y dar respuesta a las complicaciones que uno pueda tener, nada que ver como Remitly o ría, a esta aplicación no la recomiendo para nada cero de 10.
  26. [R86] 1/5 · US Worst app: The worst money transfer app I’ve ever used. I regularly send money to different countries because I shop internationally, and I have relatives living there but my account was suspended without any clear reason. To make matters worse, the customer service was extremely unhelpful. When I asked why my account had been suspended, all they could say was, “We don’t have any more information.
  27. [R91] 2/5 · US Application was not smooth which cause me to loose $1,000: Can’t contact customer service for support. I was able to cancel a transaction within 30 min before, but now I am unable. Lost money because App was not responsive. Frustrated.
  28. [R77] 3/5 · US Make it easier: Banesco does not show up on the bank list but separately, the App won’t allow me to save my contacts needed data (account #, bank, etc.) to make future transfers easily.
  29. [R79] 1/5 · US Too many bugs in the Mobile app: Find the head of tech team which builds your app and fire him
  30. [R92] 1/5 · US Mucha requisitos: Piden demasiados requisitos que me parecen absurdos
  31. [R43] 1/5 · US Ridiculous: They close my account without notifying me without writing me any kind of letter or email. The response they gave me is at the moment we’re trying to protect you so your account is closed and in the future we will notify you when he can use MoneyGram again.
  32. [R82] 1/5 · US Worst money transfer app: I did transaction and they closed my account without informing and when reaching customer support they said you are not eligible for using there services Not sure is there any bug in their system or anything else now they are not able to activate my account back I was using service from last one+ year. This was very bad service
  33. [R83] 1/5 · US They closed my account gave me no reason.: The one reason they gave me is “ they are trying to protect my funds “ completely horrible customer service
  34. [R60] 1/5 · US Changed the rate after first transition: They showed before sign up that my transition rate better than other apps, but when I sign up and try to send money they change the rate again to lower

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store