Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Remitly

70
User verdict / 100 High confidence Loved, with caveats

Remitly is widely praised for its speed, ease of use, and competitive rates for international money transfers, but a significant number of recent users report issues with delayed transfers, unexpected account suspensions, and unhelpful customer service.

4.9★ lifetime (2,625,940) Free to download since 2013 by Remitly Inc updated 0.2 mo ago recent negative 14% 120 reviews across 4 regions
Transfer Speed & Reliability Customer Service Account Issues & Blocks Ease of Use Rates & Fees
5★817
4★29
3★14
2★9
1★131
recent reviews across 4 regions, vs the 4.9★ lifetime average

Remitly is a popular app for international money transfers, with many users appreciating its convenience and efficiency. However, recent reviews highlight growing concerns about transfer delays, account blocks without clear reasons, and difficulties with customer support, which contradict the app's generally high lifetime rating.

What users like

  • Transfers are generally fast and reliable, often arriving in minutes.R1R2R4R9
  • The app is easy to use and convenient for sending money from home.R1R4R8R18
  • Offers competitive exchange rates and low fees compared to other services.R2R6R24R31
  • Provides good customer support for issues like cancellations.R22R52

What users complain about

  • Transfers frequently experience significant delays, sometimes taking days or weeks instead of minutes as advertised.R23R106R140R146
  • Accounts are often suspended or blocked without clear explanation, making it difficult for users to access their funds or create new accounts.R27R48R71R228
  • Customer service is frequently reported as unhelpful, unresponsive, or providing generic answers, especially for delayed transfers or account issues.R48R362R363R371
  • Exchange rates can be lower than competitors or change unexpectedly, and some users report new or higher transfer fees.R30R218R229R230
  • The app may have technical glitches, including incorrect error messages or misdirecting transfers to wrong recipients.R33R261R499R524
  • Verification processes are sometimes overly demanding or require repeated calls for each transaction.R134R184
  • Remitly may not protect users against scams and can demand repayment even if a bank intervenes.R123

Latest update · v6.70

What the developer says changed (the verdict above weighs this against what reviewers report):

Thank you for choosing Remitly! We appreciate your trust in us. This update brings several bug fixes and enhancements to enhance your overall experience. Experience our newest features hassle-free by staying updated with the latest version of the Remitly mobile app.

Recurring themes

Transfer Speed & Reliability mixed
Many users praise Remitly for fast and reliable transfers, often completed in minutes. However, a significant number of recent reviews report transfers taking much longer than advertised, sometimes days or even weeks, leading to frustration and missed emergencies. This contradicts the developer's general 'bug fixes and enhancements' note, as delays are a prominent issue.R1R2R4R18
Account Issues & Blocks negative
A recurring concern is accounts being suspended or blocked without clear reasons or prior notification. Users report difficulty reactivating accounts or even removing cards from suspended accounts. Some users were blocked for creating multiple accounts or for sending money on behalf of others, which they were unaware violated policies.R27R48R71R228
Customer Service negative
While some users had positive experiences with customer support for cancellations, a large number of recent reviews describe customer service as unhelpful, unresponsive, and providing generic answers, especially when dealing with delayed transfers or account suspensions. Users report conversations being cut short and a lack of real assistance.R48R362R363R371
Rates & Fees mixed
Many users appreciate Remitly's competitive exchange rates and low fees. However, some recent reviewers note that rates can be lower than other services or Google's price, and new or higher transfer fees have been introduced. There are also complaints that advertised rates can change after a transaction is initiated.R2R6R30R38
Ease of Use positive
The app is widely praised for being easy to understand, navigate, and use for sending money. Users appreciate the convenience of sending money from home.R1R4R8R18

Who it's for

Remitly is for individuals who need to send money internationally, especially those prioritizing convenience and generally fast transfers for family support R6. It might be less suitable for users sending large, urgent amounts or those who anticipate needing frequent customer support due to potential delays and account issues R146R362R371.

Evidence note: The recent reviews skew more negative than the lifetime rating, with a significant number of users reporting issues with delays, account suspensions, and poor customer service, which contrasts with the many positive reviews praising speed and ease of use. The developer's notes are generic and do not specifically address the common complaints about transfer delays or account blocks.

Frequently asked

Is Remitly fast for international transfers?
Remitly is often praised for being fast, with many users reporting transfers arriving in minutes R1R2R4R18. However, a notable number of recent reviews indicate that transfers can experience significant delays, sometimes taking days or even weeks, contrary to advertised speeds R23R106R140.
What are the common issues with Remitly?
Common issues with Remitly include unexpected account suspensions or blocks without clear reasons, significant delays in money transfers, unhelpful or unresponsive customer service, and sometimes less competitive exchange rates or unexpected fees R27R48R71R106.
Does Remitly have good customer service?
While some users have had positive experiences with Remitly's customer service, particularly for cancellations R22R52, a significant portion of recent reviews describe it as poor, unhelpful, and unresponsive, especially when dealing with delayed funds or account suspensions R48R362R363R371.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US BEST APP EVER!: Listen, I’m not the type to be posting reviews. But this is one of the best apps that I’ve ever tried. I’ve never had a problem whatsoever. I used to send money through a store and now I could just send money through my fingertips.
  2. [R2] 5/5 · US Transfer to Mexico: It was very easy, fast and cheaper than every other way I have used for international transfers!! Thank you Remitly!
  3. [R4] 5/5 · US Excepcional: Llevo años usando este método para mandar dinero y es un proceso seguro ,rápido y responsable el mejor método, no lo cambiaría por nada fácil y desde mi casa.
  4. [R9] 5/5 · US It’s faster and safer: I love it
  5. [R8] 5/5 · US Great: Muy fácil de entender y mandar dinero
  6. [R18] 5/5 · US Excelente: Nunca había tenido una app para enviar dinero tan rápido y de la manera más fácil como Remitly, la recomiendo a ojos cerrados.
  7. [R6] 5/5 · US Una buena alternativa: Puedes fácilmente encontrar muchas opciones de envío rápido y económico para muchos de los que necesitamos ayudar a la familia🫶🏻
  8. [R24] 5/5 · US Effective: It’s affordable, quick and safe.
  9. [R31] 5/5 · US Genial: Rapido, barato y seguro. Rey
  10. [R22] 5/5 · US Puntualidad: Hasta ahora no he tenido problema para el envío, además con una llamada pude cancelar un envío a tiempo y ustedes me ayudaron con eso muy amablemente. Así que por eso he recomendado a varias personas. Gracias.
  11. [R52] 5/5 · US A Grade: I have been using “Remitly” for last 4years, found very reliable, their customer support team are excellent
  12. [R23] 3/5 · US Remittance time is too long: Actual remittance time is too long · translated
  13. [R106] 1/5 · US Mal servicio: Ahora tarda mucho tiempo en el envío , ya no es en minutos
  14. [R140] 1/5 · US Juegan con tu tiempo y tu dinero: Cuando vas a realizar la transferencia te dice el tiempo estimado de la entrega del dinero y luego que la haces te otro tiempo de entrega, por lo menos en mi caso me decía de 6 a 7 horas y luego que hice el pago me decía de 3 a 4 días. Eso no está bien
  15. [R146] 1/5 · US Slow: They have sent my last 2 transactions under review, its so slow avoid if you’re sending money for an emergency
  16. [R27] 1/5 · US Dont create multiple accounts: If you forgot the userId or accounts which you created earlier. Call them to get the details. If forgot and created another account they will block you from using remitly. Sadly they wont inform you these things . Providing you after experience.
  17. [R48] 1/5 · US Extremely disappointed with Remitly’s customer service.: I’ve been a legitimate customer using Remitly for 2 years to send money to people I’ve personally met while traveling internationally. Out of nowhere, my account was suspended pending additional review. I fully cooperated and provided every piece of information they requested. What was most disappointing wasn’t the review itself, it was ho
  18. [R71] 1/5 · US Hola: Muy mal servicio de ustedes bloquean las cuentas de nada y cuando uno quiere recuperarlas no se puede muy mal servicio por ustedes
  19. [R228] 1/5 · US No sirve: En el primer envío me bloquearon y ahora tengo que esperar 15 días para que me regresen mi dinero 🤦🏻
  20. [R362] 1/5 · GB Payment Stuck in Processing for 6 Days, Not recommended for freelancers - Terrible customer service: I would recommend that freelancers and new users looking for an alternative to Payoneer think carefully before using Remitly Business for payment requests. My client sent me a payment, and it has been stuck in “processing” for the last 5 days. The money has already been debited from the sender’s
  21. [R363] 1/5 · GB M: Very poor customer service, my money has been on hold for more than a week and still on hold for no reason and no one could even answer me properly
  22. [R371] 1/5 · GB Terrible: Avoid this app at all costs. Remitly has been holding my money for 6 days, and nobody in customer support can give me a straight answer about where my funds are or when they will be released. Every time I contact them, I get generic responses and empty promises, but no actual update on my transaction. This is a money transfer service, yet they seem perfectly comfortable holding customer
  23. [R30] 2/5 · US Intereses: Bajar intereses de envío
  24. [R218] 1/5 · US Rated not Competitive: Very Low Exchange Rates comprising others
  25. [R229] 3/5 · US H: The rate is much lower than other remittances
  26. [R230] 1/5 · US Exchange: Not good deal
  27. [R33] 3/5 · US Mensagem de erro incorreta sobre CPF: Minha amiga não conseguiu enviar dinheiro para o destinatário porque o aplicativo informava que havia um problema com o CPF. Para verificar se realmente era esse o problema, eu fiz a transferência para a mesma pessoa usando a Remitly, com o mesmo CPF, e o Pix foi concluído normalmente. Isso mostra que o CPF não era o problema. Seria importante que o sistema id
  28. [R261] 1/5 · GB Technical issues are A normal: My transfer would fail and always a waste of time and efforts. I have deleted the app now and won’t use it again.
  29. [R499] 2/5 · GB Bug on iOS blocking the screen: Bug on iOS blocking the screen
  30. [R524] 2/5 · CA Okay but be careful: Have used it a lot and it was always easy and straightforward. But recently i was sending a large sum and it wouldnt let me send to my account, so i redirected it to someone else (who i was buying from) and it went to their account directly. The next week i went to send myself money as usual, clicked on MY NAME, as always and it REDIRECTED to that random person again!! I check
  31. [R134] 2/5 · US Vérification de documents trop exigeante: Je trouve que vous en faites trop avec la vérification de documents un seul document ainsi que le numéro de sécurité sociale devraient vous suffire
  32. [R184] 1/5 · US Not Good for Abroad Transfers: If you are traveling & sending money to where you are staying to someone be ready to have to call every single time you wire money. Calls are recorded & they retain all provided information so unless new verification is required on something not formerly requested no further verification should be needed when making a transaction. With Remitly this is not the case yo
  33. [R123] 1/5 · US Never protects you against scams, only cares about money.: This is a terrible company. I got scammed, followed their prompts to contact my bank. My bank protected me from the scam by sending back my money. Remitly did not care and only wanted me to repay them for this. Two years later still will not let a transaction happen until i repay them even though my bank protected me from the scam. Do not
  34. [R38] 5/5 · US Me encanta: La Comisión de envío es súper baja, no se demora días en llegar el dinero! Y directo a mi cuenta o Yape en soles o $ ! Realmente amo esta app

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store