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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Remitly

75
Value score / 100 Worth paying? Depends It depends

Remitly is generally worth using for its speed and ease of international money transfers, despite some recent complaints about payment issues and exchange rates.

Free to download seen up to $3000 4.9★ lifetime (2,635,011) since 2013

Remitly is highly rated for its fast, easy, and secure international money transfer services, with many users praising its reliability and efficiency over several years R5R7R10R12. However, recent reviews highlight issues with suspended accounts, payment declines, slow transfers, and lower exchange rates compared to competitors R2R13R14R28. While the app itself is free, the value of its service depends on the specific transfer rates and reliability experienced.

Free vs paid

The app is free to download and use, with no explicit 'paid tier' mentioned in the reviews. Users pay fees or encounter exchange rate differences when sending money, which are the primary costs associated with the service. Many users appreciate the low commissions and good rates, especially for larger amounts R23R32R43. However, some recent reviews indicate dissatisfaction with low exchange rates and long transfer times for certain transactions R13R36R41.

Value complaints

  • Exchange rates are sometimes lower than competitors, and the dollar payout can be poor.R13R41
  • Transfers can take too long, sometimes up to six business days.R36
  • Cancelling and re-sending a transfer can lead to funds being held for up to 10 days.R28
  • Accounts can be suspended and payments declined without resolution from customer service, even when money is taken.R2R14

Where it delivers

  • The app is easy, fast, and secure for international money transfers.R1R3R5R12
  • It is reliable and effective, with many users having used it successfully for years.R7R10R12R17
  • Customer service is attentive, respectful, and diligent.R11R17
  • Offers good rates, especially for transfers of $500 or more, and low commissions.R16R23R32R43
Worth paying if

It is worth using Remitly if you prioritize fast, easy, and secure international money transfers, especially for sending money to family R5R18. It is also beneficial if you are sending larger amounts, as some users report better rates for transfers of $500 or more R32.

Skip / stay free if

You should consider alternatives if you have experienced issues with suspended accounts, declined payments, or if you need to cancel and resend a transfer, as funds may be held for an extended period R2R14R28. Also, if you are looking for the absolute best exchange rates for smaller amounts, as some users report lower rates compared to competitors R13R41.

Evidence note: While the lifetime rating is very high, recent negative reviews highlight significant issues like suspended accounts and held funds, which are not reflected in the overall positive sentiment. The majority of reviews are positive, focusing on speed and ease.

Frequently asked

Is Remitly a reliable service for sending money?
Yes, Remitly is widely considered reliable, with many users reporting positive experiences over several years, praising its effectiveness and security R5R7R12R17.
How fast are Remitly transfers?
Many users report transfers as instant, fast, or quick R1R3R5R18, though some recent reviews indicate transfers can take up to six business days R36.
Are Remitly's exchange rates competitive?
Remitly's exchange rates are generally seen as good by many users, with some noting higher rates and lower commissions, especially for transfers of $500 or more R16R23R32R43; however, some users have reported lower exchange rates compared to competitors like Taptap Send R13R41.
What happens if a Remitly transfer is cancelled or declined?
If a transfer is cancelled and re-attempted, funds may be deducted and held for up to 10 days R28; additionally, some users report payments being declined or accounts suspended with money taken, and customer service unable to resolve the issue R2R14.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] 3/5 · US Tỷ giá thấp: Tỷ giá thấp hơn Taptap send nhiều.
  2. [R41] 2/5 · US Pagan muy poco el dollar: Son bien barateros en pagar el dollar
  3. [R36] 1/5 · US Taking too long: The transfer is taking too long. It takes at least six business days.
  4. [R28] 1/5 · US The deposit is invalid, and there is a 5-day wait.: I have been sending money here for many years, but now I am truly disappointed. Everyone should be careful: if you cancel a transfer and try to send it again, money will be deducted and the funds held for 10 days. I will never send money here again.
  5. [R2] 1/5 · US Do not get: We downloaded the app to send money to family in Mexico for funeral expenses. As soon as I hit send it showed my account was suspended. The money was taken from my account, and when I called customer service they said there was nothing they could do about it. In an already difficult situation this made life more frustrating.
  6. [R14] 1/5 · US Payment declined: Why is that my payment ain’t going through I have tried several times
  7. [R1] 5/5 · US Fácil y instantáneo: Útil
  8. [R3] 5/5 · US Bueno: Es muy bueno , práctico y rápido
  9. [R5] 5/5 · US La mejor aplicación de envíos: Realmente es la mejor aplicación para enviar dinero a tu país es increíble lo rápido y seguro que está tu dinero nunca e tenido quejas ni problemas a la hora de enviar o cancelar 10/10
  10. [R12] 5/5 · US Easy: Prompt & Reliable
  11. [R7] 5/5 · US excelente!!…: una aplicación que he venido usando los últimos tres años y es realmente muy efectiva y responsable con lo que ofrece!!… la recomendaría ampliamente!!.. muy contento con esta aplicación para enviar dinero!!..
  12. [R10] 5/5 · US Grate service: Best App for money transfer ever!
  13. [R17] 5/5 · US Es confiable y paga bien: Es una agencia que es confiable y tiene buenos servicios, los de atención al cliente son muy atentos respetuosos y diligentes. Gracias Remitly
  14. [R11] 5/5 · US Excelente servicio: Son muy eficaces su atención y respuesta.
  15. [R16] 5/5 · US FAST TRANSACTIONS: Easy to navigate the app,higher rates!
  16. [R23] 5/5 · US Confiable: Bajo en comisión
  17. [R32] 5/5 · US Fair rates: Has to have 500 or more to have a good rates
  18. [R43] 5/5 · US Transfer to Mexico: It was very easy, fast and cheaper than every other way I have used for international transfers!! Thank you Remitly!
  19. [R18] 5/5 · US Padala with Love: Maraming Salamat Remitly.. Instant padala para s mga mahal namin sa buhay..Fast and so very efficient 🫶🏻🫶🏻

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store