Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MoneyGram® Money Transfers App vs Western Union

MoneyGram® Money Transfers App 4.9★ · Free to download 60
Winner Western Union
Western Union 4.8★ · Free to download 75

Choose Western Union for a more reliable and user-friendly experience.

Full reviews: MoneyGram® Money Transfers App · Western Union

While both apps offer similar services, Western Union edges out MoneyGram with better reliability and customer support. Users appreciate Western Union's ease of use and faster service, despite some complaints about fees and app glitches.

Head to head

features edge: Western UnionR1R4R68R74
MoneyGram® Money Transfers App MoneyGram users report issues with account suspensions and lack of promo codes, which diminishes the overall experience R1R4R21.
Western Union Western Union users appreciate the app's ease of use and the ability to send money quickly, although some have noted hidden fees R68R74.
ease of use edge: Western UnionR6R12R67R90
MoneyGram® Money Transfers App Users find MoneyGram's app to be complicated, especially when saving contacts and managing transfers R6R12.
Western Union Western Union users generally find the app easy to navigate, although some have experienced issues with card acceptance and transaction editing R67R90.
reliability edge: Western UnionR13R23R61R93
MoneyGram® Money Transfers App MoneyGram has numerous complaints about account closures and delayed transactions, leading to frustration among users R13R23R57.
Western Union Western Union has also faced reliability issues, but users report a generally smoother experience with fewer account-related problems R61R93.
price/value edge: Western UnionR3R9R72R81
MoneyGram® Money Transfers App MoneyGram is criticized for high fees and lack of promotional offers, making it less appealing for frequent users R3R9.
Western Union Western Union users acknowledge high fees but often feel they receive good value for the service provided, especially with competitive exchange rates R72R81.
support edge: Western UnionR55R57R61R85
MoneyGram® Money Transfers App MoneyGram users frequently report poor customer service and lack of assistance when issues arise R55R57.
Western Union Western Union users have mixed experiences with customer support, but some find it more responsive compared to MoneyGram R61R85.
Pick MoneyGram® Money Transfers App if

you prefer MoneyGram's potentially lower fees and have had success with their service in the past.

Pick Western Union if

you want a more reliable app with better customer support and ease of use.

Evidence note: The reviews for MoneyGram show a significant number of negative experiences, particularly regarding account management and customer support, which skews the perception of its reliability. Western Union, while not without its issues, generally receives more favorable feedback overall.

Frequently asked

Which app is better for sending money internationally?
Western Union is often seen as better for international transfers due to its reliability and user-friendly interface, despite some complaints about fees. MoneyGram users frequently report account issues and high costs R3R21R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] MoneyGram® Money Transfers App 1/5 · US Account suspended: They have intentionally closed my account during the transaction and asked me to visit the stores to transfer money to make users use store process.
  2. [R4] MoneyGram® Money Transfers App 1/5 · US Promo: No promo code even the amount of times I’ve send money through the app
  3. [R68] Western Union 5/5 · US I love: I love it because they make it easy
  4. [R74] Western Union 5/5 · US Awesome: Save me a lot. The highest exchange rate among others.
  5. [R6] MoneyGram® Money Transfers App 3/5 · US Make it easier: Banesco does not show up on the bank list but separately, the App won’t allow me to save my contacts needed data (account #, bank, etc.) to make future transfers easily.
  6. [R12] MoneyGram® Money Transfers App 3/5 · US Refunds: Refunds should be given back within few mins shouldn’t have to wait to get money back. The app is very quick to take your money lol.
  7. [R67] Western Union 1/5 · US The app is trash: I cannot cancel a edit the transfer or edit the receiver name anymore, even the receipt says the money is ready to pick up, on the app it shows the transfer status it’s not ready or completed The app is trash now, I don’t what changed
  8. [R90] Western Union 5/5 · US Great: This was so easy and convenient!
  9. [R13] MoneyGram® Money Transfers App 1/5 · US adri: Es de las peores aplicaciones dicen que en cuestión de minutos llega el dinero y a veces demora días . Si es urgente es mejor que usen otra y servicio al cliente nunca te soluciona nada.
  10. [R23] MoneyGram® Money Transfers App 1/5 · US Ridiculously slow - took over two days: This is the most slow remittance company I have ever seen in my life it took over two days for a single transaction but yet the remittance is not deposited yet. Highly disappointed.
  11. [R61] Western Union 2/5 · US Not happy with the service: Been using WesternUnion for years, never had issues but recently for the past two months roughly I am not able to send money or do any transactions of sorts called customer service customer service says go to the main store and talk to the representative representative at the store says call customer service it’s problems after problems also went to the store and tried
  12. [R93] Western Union 1/5 · US Delayed transfers: They constantly delay transfers for days on end. I’ve had my money transfer delayed as in progress for a week now and all the chat people can respond with is they’re working on it. It’s been days? This is the 4th time since downloading this app that this has happened.
  13. [R3] MoneyGram® Money Transfers App 3/5 · US High Cost: The cost of sending is higher then other apps.
  14. [R9] MoneyGram® Money Transfers App 3/5 · US Tacaños: Buena aplicación no está muy caro pero lo malo que nunca regalan un promo code por más dinero que uno mande no dan nada, ya estoy pensando en cambiarme donde no sean tan tacaños.
  15. [R72] Western Union 3/5 · US Beware of the "discount" promo code trick!: I noticed something shady while sending money. When I applied their promo code to waive the $1.99 transfer fee, the app quietly dropped the exchange rate from 94.0515 INR to 93.2008 INR per USD. My family would have received 255 INR less, which is actually more than the $1.99 fee I "saved." So the promo code is not actually a discount. They simply shift
  16. [R81] Western Union 3/5 · US Expensive: Unfortunately I have to use Western Union. However, it’s expensive.
  17. [R55] MoneyGram® Money Transfers App 1/5 · US They closed my account gave me no reason.: The one reason they gave me is “ they are trying to protect my funds “ completely horrible customer service
  18. [R57] MoneyGram® Money Transfers App 1/5 · US Worst app: The worst money transfer app I’ve ever used. I regularly send money to different countries because I shop internationally, and I have relatives living there but my account was suspended without any clear reason. To make matters worse, the customer service was extremely unhelpful. When I asked why my account had been suspended, all they could say was, “We don’t have any more information.
  19. [R85] Western Union 1/5 · US The staff are hard to work with. I can’t send money.: I can’t send money and the staff have lied to me when I call to ask why things are not going through. The tech and it help are clueless. That company may be good. Until you have a problem that needs to be fixed. Then you are going to have to endure rude and at times , staff that lies.
  20. [R21] MoneyGram® Money Transfers App 1/5 · US Low rate: Always low compare to others

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store