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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Western Union

65
User verdict / 100 High confidence Divided

The Western Union app is generally seen as a fast and reliable way to send money, especially internationally, but many recent users are frustrated by high fees, poor exchange rates, and frequent technical issues.

4.8★ lifetime (1,271,731) Free to download since 2011 by The Western Union Company updated 0.8 mo ago recent negative 21% 120 reviews across 1 regions
Fees & Exchange Rates App Performance & Bugs Ease of Use Transfer Reliability Customer Service Rewards Program
5★144
4★9
3★7
2★7
1★35
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Western Union app facilitates quick and secure money transfers globally, with many users appreciating its ease of use. However, a significant number of recent reviews highlight concerns about expensive fees, unfavorable exchange rates, and recurring app glitches.

What users like

  • Fast and easy money transfersR5R7R12R13
  • Reliable service for sending money internationallyR7R11R16R37
  • Convenient for sending money from home via mobileR32R43R49

What users complain about

Latest update · v17.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes.

Recurring themes

Fees & Exchange Rates negative
Many users complain about high transaction fees and unfavorable exchange rates, stating that Western Union 'double dips' by charging both a fee and an inflated exchange rate. Some feel the service is too expensive compared to competitors.R28R55R57R29
App Performance & Bugs negative
A significant number of recent reviews mention the app being glitchy, slow, and prone to errors. Users report issues like random sign-outs, unrecognized emails, and problems with the payment page. The developer's notes mention 'bug fixes', but recent reviews contradict this, indicating ongoing issues.R1R23R50R73
Transfer Reliability mixed
While many users praise the app for fast and reliable transfers, a notable number of recent reviews report delayed or unsuccessful transactions. Some transfers are cancelled without clear reasons or get stuck in 'in progress' for days.R5R7R12R15
Customer Service negative
Several users express frustration with Western Union's customer service, describing it as poor, unhelpful, and difficult to reach a human representative. Issues often remain unresolved, leading to extended delays for users.R15R66R72R147
Ease of Use positive
Many users find the app easy, simple, and convenient to use for sending money. It is appreciated for allowing transfers from home.R13R17R22R25
Rewards Program negative
Users report issues with the rewards program, including not receiving points, inability to redeem points, and points expiring during system transitions. Some feel the rewards are 'lousy' or non-existent.R6R8R103R120

Who it's for

The Western Union app is for individuals who need to send money quickly and reliably, especially to family or friends in other countries R5R7R22R37. It is particularly useful for those who value the convenience of sending money from their mobile device R32R49. It may not be suitable for users who are highly sensitive to transaction fees or exchange rates, or who expect a completely bug-free app experience R28R55R1R23.

Evidence note: The recent reviews skew negative (20.8% recent negative), which contrasts with the high lifetime rating. This suggests a recent decline in user satisfaction, particularly regarding fees, app performance, and transfer issues. Positive reviews often highlight the core functionality of fast and easy transfers, while negative reviews focus on specific pain points.

Frequently asked

Is the Western Union app reliable for sending money?
Yes, many users find the Western Union app reliable for sending money, with transfers often arriving quickly and securely R7R11R16. However, some recent reviews report issues with delayed or unsuccessful transfers R15R26R72R108.
Are the fees and exchange rates high on Western Union?
Many users report that Western Union's fees are high and the exchange rates are often unfavorable, leading to a significant loss of money on transfers R28R55R57R29. Some users feel that Western Union 'double dips' by charging both a transaction fee and an unfavorable exchange rate .
Does the Western Union app have technical issues?
Yes, many recent reviews indicate that the Western Union app frequently experiences technical issues, including being slow, glitchy, and prone to errors R1R23R50R73. Users report problems like random sign-outs, unrecognized login credentials, and difficulties connecting to banks R71R196.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 5/5 · US Fast cash: Best and fastest way to send money!!
  2. [R7] 5/5 · US Sending Money is easy and reliable: Sending Money is easy and reliable
  3. [R12] 5/5 · US W: Love it fast and easy
  4. [R13] 5/5 · US Excelente app: Me encanta la facilidad que proporciona esta app para hacer mis envíos de dinero
  5. [R11] 5/5 · US Simply Trustworthy: Thanks God for WesterUnion that has been a tool to bless many families throughout the nations. They never disappoint. Thank you!
  6. [R16] 5/5 · US A+++: Es el mejor servio de envío fácil y seguro.
  7. [R37] 5/5 · US Ayuda incondicional: Tengo tres años usando la aplicación para mandarle dinero a mis hijos y siempre ha funcionado perfectamente. Me han respondido. Muchas gracias por el servicio.
  8. [R32] 5/5 · US Muy buena app: Me encanta esta app que puedo enviar dinero desde la comodidad de mi casa desde mi celular a la hora que sea para enviar dinero a mi país
  9. [R43] 5/5 · US Excelente aplicación: El hacer esto me Facilita mucho desde la Comodidad de mi casa y para pagar el tratamiento en Colombia de mi papá fue muy rápido Por qué llegó a la Cuenta de la persona gracias
  10. [R49] 5/5 · US Una manera de enviar dinero sin salir de casa: Me gusta Western Union ya que atravez de esta aplicación puedo enviar dinero a diferentes países desde mi móvil sin tener que salir de casa . Es fácil de hacerlo segura y practica la recomiendo es un 10 de 10
  11. [R28] 3/5 · US Rates: Exchange rate is incorrect! So makes money of the exchange rate and transaction fees. Been using this service for over 7 years
  12. [R55] 3/5 · US Don’t Send Money to Japan: Do not send money to Japan via WesternUnion. They will rip you off on a incredibly horrible exchange rate. I thought I was paying about a $12 fee but I lost another $300 in the terrible exchange rate they gave me.
  13. [R57] 3/5 · US Expensive: Unfortunately I have to use Western Union. However, it’s expensive.
  14. [R29] 1/5 · US Cobran caro: Subieron las tarifas y no avisan
  15. [R1] 1/5 · US Garbage: Doesn’t work. Another day, another unnecessary update. Complete piece of garbage that needs to be updated over and over and over and over and over and over and over and over and over and over and over and over and over every single day and every single
  16. [R23] 1/5 · US Worst app and website ever: One of the worst abs and websites ever so slow every time I never had a good experience with their website or application
  17. [R50] 2/5 · US Inconsistent: Some days the app is perfect and other days it’s nothing but issues
  18. [R73] 2/5 · US Technology is too slow: Slow app takes forever to do a transfer and they cage too much.
  19. [R15] 1/5 · US No resuelven rápido: Tuve una experiencia muy poco agradable realicé un envío el viernes y no se ha completado no me pueden decir cuál es el motivo por el cual la persona a la que envío no puede recibir el dinero esto es por tarjeta bancaria. Deberían solucionar más rápido. A veces los envíos son urgentes y las personas necesitamos el dinero rápido. Muy insatisfecha con el servició.
  20. [R26] 1/5 · US Transfer unsuccessful: These last couple days I’ve been trying to send money from the US to Colombia and it’s not working. What’s going on? Is anyone having this issue?
  21. [R72] 1/5 · US Delayed transfers: They constantly delay transfers for days on end. I’ve had my money transfer delayed as in progress for a week now and all the chat people can respond with is they’re working on it. It’s been days? This is the 4th time since downloading this app that this has happened.
  22. [R108] 1/5 · US Bad service: Cancel all my transactions
  23. [R66] 1/5 · US Poor customer service: Poo
  24. [R147] 1/5 · US Servicio al cliente: Es IMPOSIBLE comunicarse con un ser humano. No hay nadie quien atienda al cliente, solo contesta un ROBOT que no razona y dice “Lo siento, no entendí” por favor contraten a alguien que pueda atender el teléfono
  25. [R6] 4/5 · US Good enough but not excellent: I would say this app is 5 stars but when I try to redeem my point it never allows me, so that; you need to fit it to be 5 stars for me.
  26. [R8] 4/5 · US Rewards: Never received any rewards from the company.
  27. [R103] 3/5 · US Rewards: I need my reward to be subtracted for my fees
  28. [R120] 1/5 · US Not worth it: They think they can say who you send your money and how you can spend your money and lousy rewards. You need to send money to family for emergency and they are the money police
  29. [R14] 1/5 · US No funciona: Nunca llega el correo para recuperar contraseña
  30. [R134] 1/5 · US Can’t even sign in !!!: I have tried several times to login ! Impossible . I already have an account . Tried to use the app . When you click login , it sends you to login/register. Tried that . Then it asks for a phone number to send a verification code. After I put my number it always pops an error message .
  31. [R196] 1/5 · US Its ok: I hate how it signs me out randomly . Sometimes doesnt recognize my email or number app always glitches customer service is slow
  32. [R17] 5/5 · US Muy bueno: Es una aplicación súper útil y me gusta porque es fácil de usar
  33. [R22] 5/5 · US Easy Life: This app makes you easier to help your loved ones when needed money.
  34. [R25] 5/5 · US La mejor opción: Muy práctica y fácil de usar, he utilizado antes otra opciones que para mí han sido muy engorrosas usarlas
  35. [R71] 3/5 · US Difficult: It gives you an option of banks then won’t allow to connect To it.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store