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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MoneyGram® Money Transfers App vs PayPal

MoneyGram® Money Transfers App 4.9★ · Free to download 70
Winner MoneyGram® Money Transfers App
PayPal 4.8★ · Free to download 60

MoneyGram is better for international money transfers with competitive rates and speed, while PayPal is a more versatile platform for general online payments, though it suffers from customer service and app functionality issues.

Full reviews: MoneyGram® Money Transfers App · PayPal

MoneyGram excels in quick and easy international money transfers, often with good exchange rates, but faces significant issues with account suspensions and lack of promotional offers. PayPal, while widely used for online payments, struggles with app functionality, customer support, and unwanted notifications.

Head to head

Features & Functionality tieR6R8R11R14
MoneyGram® Money Transfers App MoneyGram users appreciate its primary function of sending money quickly and easily, especially for international transfers R8R11R14R18. Some users desire features like saving contact details for easier future transfers and adding memos to transactions R6.
PayPal PayPal offers a broader range of features for online payments, including sending invoices and managing cash back offers . However, users report issues with core app functionality, such as inability to make payments, sign in, or move money . The app also lacks full website functionality and a dark mode .
Ease of Use edge: MoneyGram® Money Transfers AppR14R18R24R26
MoneyGram® Money Transfers App Many MoneyGram users find the app easy and convenient to use for sending money R14R18R24R26. Some, however, find it has too much 'bureaucracy' and is not as straightforward as competitors R45.
PayPal PayPal is generally seen as easy to navigate for basic payments . However, users report difficulties with specific actions like changing default addresses, logging in, or adding money .
Reliability & Performance tieR1R7R10R13
MoneyGram® Money Transfers App MoneyGram's reliability is a major concern, with numerous reports of accounts being suspended or closed without warning, often mid-transaction R1R7R10. Transfers are sometimes described as slow, taking days instead of minutes, and occasionally being cancelled after funds are deducted R13.
PayPal PayPal users experience reliability issues with the app, including payments not proceeding, money disappearing for days, and difficulties with bank account linking . Account suspensions are also reported, sometimes for inactivity .
Price & Value edge: MoneyGram® Money Transfers AppR3R4R9R21
MoneyGram® Money Transfers App MoneyGram's pricing receives mixed reviews. Some users find the cost of sending money high R3R37 and complain about low exchange rates R21. Others praise competitive exchange rates and low fees R26. There are also complaints about hidden fees charged to recipients R59 and a lack of promotional codes for frequent users R4R9R37.
PayPal PayPal is generally considered a secure way to pay . However, users report issues with PayPal Credit, including holds on funds and unexpected credit limit reductions . Some users also complain about unwanted push notifications for offers and incentives R79R88R91R94.
Customer Support tieR13R33R45R53
MoneyGram® Money Transfers App MoneyGram's customer service is frequently criticized for being unhelpful, not providing solutions, and failing to give reasons for account closures R13R33R45R53.
PayPal PayPal's customer support is a significant pain point, with users reporting long hold times, unhelpful agents, and reliance on chatbots that don't solve issues R63R67R113. Some users have positive experiences with customer service resolving double charges R104.
Pick MoneyGram® Money Transfers App if

You primarily need to send money internationally quickly and easily, and value competitive exchange rates R11R26.

Pick PayPal if

You need a versatile platform for general online payments, shopping, and receiving funds, and are willing to navigate occasional app issues and customer service challenges .

Evidence note: MoneyGram's reviews show a strong dichotomy between users who have seamless, quick transfers and those who face severe issues like account closures and delayed funds. PayPal's reviews are more consistently negative regarding app functionality and customer support, despite its high lifetime rating.

Frequently asked

Is MoneyGram reliable for international transfers?
MoneyGram's reliability is inconsistent; while many users report quick and dependable transfers R8R11R24, a significant number experience issues with delayed funds, cancelled transactions, and accounts being suspended without warning R1R7R13.
Does PayPal have good customer support?
PayPal's customer support generally receives poor reviews, with users reporting difficulties reaching a human, unhelpful chatbot interactions, and long wait times R63R67R113. However, some users have had positive experiences with specific issues like double charges R104.
Are there hidden fees with MoneyGram?
Some MoneyGram users report hidden fees, specifically a 2% charge on the total sum received by the recipient that was not declared by MoneyGram at the time of transfer R59. Other users find the overall cost of sending money to be high R3R37.
Why does PayPal send me unwanted notifications?
PayPal users frequently complain about receiving unwanted push notifications for ads, offers, and incentives, even when they have turned off marketing notifications within the app R79R88R91R94.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] MoneyGram® Money Transfers App 3/5 · US Make it easier: Banesco does not show up on the bank list but separately, the App won’t allow me to save my contacts needed data (account #, bank, etc.) to make future transfers easily.
  2. [R8] MoneyGram® Money Transfers App 5/5 · US Fue rápido: Todo el proceso fue rápido
  3. [R11] MoneyGram® Money Transfers App 5/5 · US MoneyGreat!: Best Money Transfer👍 MoneyGram has been the best for Money Transfer! Timely transfers, dependable, never a problem! 👍
  4. [R14] MoneyGram® Money Transfers App 5/5 · US First time user: I’m very impressed how easy it is to use MoneyGram App to send money.
  5. [R18] MoneyGram® Money Transfers App 5/5 · US Transfer money: Easy way to send money to family
  6. [R24] MoneyGram® Money Transfers App 5/5 · US Fast Track: Convenient, easy and fast
  7. [R26] MoneyGram® Money Transfers App 5/5 · US Easy: MONEYGRAM is always very easy to use and very quick. The rates are also very low.
  8. [R1] MoneyGram® Money Transfers App 1/5 · US Account suspended: They have intentionally closed my account during the transaction and asked me to visit the stores to transfer money to make users use store process.
  9. [R7] MoneyGram® Money Transfers App 1/5 · US Terrible app: They closed my account Down and my transactions never arrived.
  10. [R10] MoneyGram® Money Transfers App 1/5 · US Garbage application: Let me send money, took money out of my account, then canceled my profile. Pure garbage.
  11. [R13] MoneyGram® Money Transfers App 1/5 · US adri: Es de las peores aplicaciones dicen que en cuestión de minutos llega el dinero y a veces demora días . Si es urgente es mejor que usen otra y servicio al cliente nunca te soluciona nada.
  12. [R3] MoneyGram® Money Transfers App 3/5 · US High Cost: The cost of sending is higher then other apps.
  13. [R4] MoneyGram® Money Transfers App 1/5 · US Promo: No promo code even the amount of times I’ve send money through the app
  14. [R9] MoneyGram® Money Transfers App 3/5 · US Tacaños: Buena aplicación no está muy caro pero lo malo que nunca regalan un promo code por más dinero que uno mande no dan nada, ya estoy pensando en cambiarme donde no sean tan tacaños.
  15. [R21] MoneyGram® Money Transfers App 1/5 · US Low rate: Always low compare to others
  16. [R33] MoneyGram® Money Transfers App 1/5 · US Unreliable and Untrustworthy: Everything was going fine until moneygram decided to stop my account for no reason and when asked for further clarification, they didn’t provide any feedback. This is really disappointing and bad from a service that claims to make people’s life easier with money transfers. Not even a valid reason to support their unfair decision. Totally unrealistic.
  17. [R45] MoneyGram® Money Transfers App 1/5 · US Es una cagada: No sirve, es una aplicación con mucha burocracia y con personal poco calificado para atender a los clientes y dar respuesta a las complicaciones que uno pueda tener, nada que ver como Remitly o ría, a esta aplicación no la recomiendo para nada cero de 10.
  18. [R53] MoneyGram® Money Transfers App 1/5 · US Worst money transfer app: I did transaction and they closed my account without informing and when reaching customer support they said you are not eligible for using there services Not sure is there any bug in their system or anything else now they are not able to activate my account back I was using service from last one+ year. This was very bad service
  19. [R63] PayPal 3/5 · US PayPal: I find PayPal very unhelpful I have moved to another country and need to either change or open a new PayPal account not really sure what to do because no one from PayPal will assist me
  20. [R67] PayPal 1/5 · US Digital company but no online support: Every time I have some issue I have to call as the chatbot and agents from support don’t solve anything. Only in the USA a digital company for online payments still living in the phone age.
  21. [R104] PayPal 5/5 · US Purchased Tickets: I had double charged for tickets I have purchased. Straight away a real person had taken care of it. Secondly, the remaining tickets had to be taken care of as well. Reason is I had never received confirmation from the merchant. Since the charge was still pending a real person, customer service representative deleted the charge. I have been with PayPal since the beginning, and t
  22. [R113] PayPal 2/5 · US Be Cautious!!: When everything goes right, it’s GREAT! However, if there is an issue with a seller you’re screwed! Real reviews are based on HOW a company acts when things don’t go right. Good luck contacting a person. PayPal only has an A.I. interface with limited help. Their system is not designed for business that engage in fraudulent practices.
  23. [R37] MoneyGram® Money Transfers App 1/5 · US to expensive: far to expensive and beginning to feel it’s not worth using. it doesn’t even send out promo codes
  24. [R59] MoneyGram® Money Transfers App 1/5 · US Beware! Hidden fees: On the website they said they're charging about $6 for the transfer. When the recipient received the money they were charged 2% on the total sum! At no point did MoneyGram declare or even remotely mention this fee. It derailed a business deal since the sum they delivered was less than the one they claimed were going to deliver. When I contacted them I was given a shrug and a c
  25. [R79] PayPal 1/5 · US Ad push notifications: Started sending push notification ads today after years of trusting it for financial urgency. Turned off now.
  26. [R88] PayPal 1/5 · US Bad Behavior Notifications: PayPal app has badly behaving notifications. Two categories for notifications under ‘You’re receiving…’ that are unchecked, but are still sending notifications. I assume the category is ‘announcements offers and incentives tailored to you’ but it’s just trash promotions.
  27. [R91] PayPal 1/5 · US Sends you junk push notifications: The app sends you advertisements for PayPal garbage. There’s a setting to turn these notifications off, but it ignores that setting.
  28. [R94] PayPal 1/5 · US Spam push notifications: It’s important to get transactional notifications from an app like this, but you should not abuse that by spamming me with credit card offers.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store