PayPal

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R94] 5/5 · US PayPal: PayPal is secure, fast, and makes online payments incredibly convenient.
2. [R95] 5/5 · US Best money app ever: Love PayPal absolutely safe to use easy to navigate instant payments amazing love it
3. [R296] 5/5 · GB Mrs Sandra Roche: Great way to pay online and in shops
4. [R367] 5/5 · GB Makes buying on line safer: When buying or paying on line I use PayPal whenever available. I have used it for at least 15 years. It gives me a feeling of security.
5. [R149] 5/5 · US Honest review after 6+ years: Business account. Use it to purchase supplies and stock. I take advantage of the pay in 4 and it has honestly saved me so much trouble and stress with breaking down some payments so I dont get hit all at once.
6. [R260] 5/5 · GB Worry free payments: Love this app it’s a secure way to pay whatever needs paying. I use it a lot even better now with pay in 3 opens up the more expensive buys but splits it in 3 payments I’ve found this a very helpful secure way to pay. Great app!
7. [R58] 4/5 · US Offers expanded?: I like that PayPal gives cash back offers within the app but I feel like they could expand it and provide more in store offers. I feel like that would make me as a consumer that likes to go into stores more than online be able to take advantage of the offers more.
8. [R286] 4/5 · GB Great app Great Card: I use the PayPal debit card everyday, works perfectly and I am also earning points which I am saving up to buy something nice on eBay. The only issue with the app is it keeps telling me to apply for a PayPal Credit virtual card and then when I do it says we are having a hard time verifying it’s you! Needs fixing!!
9. [R415] 5/5 · GB A Wallet Must Have! Amazing Rewards! Super easy!: The new PayPal rewards Debit card offers the best rewards in the UK. 1% cash back with no limits. And the card is beautiful. The rewards are super easy to use at checkout, i used it and got a free train ticket on trainline app. Perfect for young professionals or anyone who loves rewards without having to use a credit card. Love it and couldn
10. [R141] 5/5 · US I have been: With PayPal now as far as I can remember now. I love ❤️ shopping 🛍 with PayPal. I 🤔 it’s a great app to collect your games money with because whenever they you cash out now even a minute you’re monies is there. And if you thinks something is wrong in your transactions just let them know and I promise they will take care of it in a matter of time. Yes great app and I appreciate ever
11. [R364] 5/5 · GB Saved me from scam: I got scammed online and they forced the person I sent to money to to refund me within 2 days it's incredible how reliable and helpful it is. Also very easy to send money to friends you owe and claim money too
12. [R37] 3/5 · US Cool: It’s fine, but it won’t let me sign in. It’s says 4+ and it says I’m to young.
13. [R41] 3/5 · US app: since last week i loved my pay pal now everytime i go to open my app it will not open i’ve done everything. I close the account like the account of my Facebook off my phone reinstall it shut my phone off to Noeville PayPal. I cannot get into anymore so I don’t like them.
14. [R340] 3/5 · GB Can’t log in: I love PayPal and always use it when I can. But recently the app Won’t allow me to log in. I can sign in on the website but not the app. I’m using the same details. Very frustrating
15. [R619] 3/5 · CA We're having trouble making sure it's you: Thankfully I've fixed it now, but I couldn't get into my account or even reset my password because it gives that same message. Multi-billion dollar company and they can't tell I'm logging in on the same device I always have? Also they make it veryyy continent for people with vocal / speech issues, having their only contact option being calls.. yikes.
16. [R2] 1/5 · US Esa mierda de PayPal no sirves son estafadores él tiene mi dinero tenido esa mierda. Maldito PayPal: Ojalá y se mueran todos por estafadores ladrona, azaroso, no pueden tener mi cuarto retenido quiero mi dinero, pues si mi cuenta está suspendida deme mi dinero, coñazo, maldita, sea, le voy a poner una demanda
17. [R10] 1/5 · US PayPal Mastercard: PayPal Mastercard tries to hold your money ransom if you pay your card off in full. I paid my card off 7/2/26 and called today to see why the available balance hasn’t changed. They said they will release the “hold” 7/17/26 because my account was opened less than 6 months ago. When I paid $80 or so for the payment they released the “hold” after a couple days. They clearly just wa
18. [R113] 5/5 · US VERY DISAPPOINTED: Have been holding my money against me for two months saying ill get it in 120 days they stole 52$ dollars from me and i never seen it again and customer support is no help at all if this is what users deal with I honestly don’t recommend this app at all
19. [R123] 3/5 · US It’s good: PayPal is great but sometimes they put my money on hold which is very annoying. I get it’s for security purposes but at times it’s annoying because they keep my money for weeks. And also, I use euro and my friend uses usd and when I send I get a fee but when see sends she doesn’t. But overall the app is good
20. [R4] 1/5 · US Digital company but no online support: Every time I have some issue I have to call as the chatbot and agents from support don’t solve anything. Only in the USA a digital company for online payments still living in the phone age.
21. [R21] 2/5 · US Be Cautious!!: When everything goes right, it’s GREAT! However, if there is an issue with a seller you’re screwed! Real reviews are based on HOW a company acts when things don’t go right. Good luck contacting a person. PayPal only has an A.I. interface with limited help. Their system is not designed for business that engage in fraudulent practices.
22. [R24] 1/5 · US Worst experience: The customer service is so pathetic, they promise something any they don’t keep their promises, it happened with me 3 times. Very disappointed with PayPal customer service.
23. [R25] 1/5 · US Worst App Ever: This app is horrible and customer service sucked was put on hold for over an hour and half and when able to get a hold of a customer service they couldn’t help me at all with adding funds into account. Please just use Venmo or Cashapp as their apps actually work and better customer service.
24. [R8] 1/5 · US Ad push notifications: Started sending push notification ads today after years of trusting it for financial urgency. Turned off now.
25. [R11] 1/5 · US Bad Behavior Notifications: PayPal app has badly behaving notifications. Two categories for notifications under ‘You’re receiving…’ that are unchecked, but are still sending notifications. I assume the category is ‘announcements offers and incentives tailored to you’ but it’s just trash promotions.
26. [R12] 1/5 · US Sends you junk push notifications: The app sends you advertisements for PayPal garbage. There’s a setting to turn these notifications off, but it ignores that setting.
27. [R13] 1/5 · US Spam push notifications: It’s important to get transactional notifications from an app like this, but you should not abuse that by spamming me with credit card offers.
28. [R7] 2/5 · US PayPal Credit Make A Payment Not Working: Will revise when fixed but currently cannot make a payment to my credit account via the app. It just goes to a blank white screen. Tried to report an issue but no resolve.
29. [R14] 1/5 · US These jerks won’t accept my card: So I was setting up my PayPal account they asked for my card so I put all my card information it and they couldn’t accept it so I tried again again. They won’t accept it and I can’t use PayPal anymore like this is a scam. These are a
30. [R30] 1/5 · US Just won’t work for me: Will not connect to any of my cards or bank or it says it does till I try to send something then it asks me to add a form of payment
31. [R36] 3/5 · US Issues since last update: Never had a problem with this app until the latest update. Now I’m rarely able to move money around and it takes forever to get my Cash back points. The app won’t let my husband and I send money to each other and I still have points pending from almost a month ago. I hope this gets fixed soon 😕
32. [R69] 3/5 · US Lacks full functionality: The app lacks the functionality of the website. I can’t use the app to recover a chat with customer service. Must use the website. I have one huge beef that’s with PayPal rather than the app: For “security” PayPal randomly automatically unlinks bank accounts from a PayPal account without notice if the bank account was initially connected a long time ago. This is done by t
33. [R89] 3/5 · US One thing: App is great! Finally got invoice options to send via mobile…. But we’re missing the discount option. I have discounts I apply for services and I would like to apply them. Please include in next update?
34. [R200] 4/5 · US Cannot access my account statement from the app: I cannot login from a Windows PC without creating a passcode, which I do not want to do! I set up the app and wanted to access my account statement from the app. Online advice suggests that I can tap the profile icon and choose Statements and Taxes. But the iOS app has no Statements and Taxes option! Please fix. FYI and to help you troubleshoot, I
35. [R429] 3/5 · GB Refunds: You can’t refund on the app would be a lot better if you could refund, you have to go on the laptop to do that.
36. [R18] 1/5 · US Massive Waste of Time: I redownloaded PayPal after having not used them for years. I had to reset my password because I had forgotten it. Sent a verification to my email and gave PayPal the code. That wasn’t enough. Scanned my driver’s license and let PayPal look at my face. Did this twice and PayPal claimed it “didn’t work”. Lastly, I inputted my debit card information to match what they had on f
37. [R20] 1/5 · US Unreliable: I don’t ever leave reviews but this app is absolutely stupid I can’t believe it has as many good reviews as it does. My account went inactive for “too long” so they PERMANENTLY disabled my account due to “scamming concerns” just because I hadn’t used the app in a while. Chatted with their AI support and it told me there’s nothing I can do about my account being disabled, it’s final an
38. [R23] 1/5 · US Don’t use it: I got a credit card from PayPal. Never miss a payment or something else. They close my account for no reason and you ask what’s wrong and they never answer. Don’t use it. There’s a lots of app better.
39. [R31] 1/5 · US Permanently banned: I opened my PayPal account in 2022, I think I’ve used it a solid 3 times jn 4 years. I logged in today and seen they permanently banned my account and I can’t open a new account because my bank info is banned.
40. [R401] 3/5 · GB Sign in after sign in: It’s ridiculous how many security checks there are. I sign in, then face ID, then SMS verification. Then when I try to withdraw my own money, I’m forced to do SMS verification again. It’s excessive and frustrating.
41. [R403] 3/5 · GB Requires 2FA every time: Big fan of 2FA but even with biometrics enabled on personal device still have to enter 2FA code every time I open the app.
42. [R453] 3/5 · GB Security theatre of this app is frustrating: Complicated, poorly designed and confusing app to use, but the main frustration is the lengthy login process - every single bank in the UK allows FaceID as login as Apple device security is fantastic. But PayPal has FaceID and MFA - so what benefit is there to using the app - I still have to wait on an SMS that can be hacked easily, leaving me vulnerabl
43. [R761] 3/5 · AU SECURITY RISK: Paypal has a SECURITY RISK which has been present through several versions of the app and continues with the latest version v8.101.0 I am using it on ipad gen 9 ios 26.3 If I close the PayPal app without remembering to log out, the next time I open it, it goes straight to the previous page that was showing without any login needed. I have to remember to log out every time. This
44. [R27] 1/5 · US Hidden currency conversion charges: The app is a scam. It will show your charges in one currency and charge in another using a very terrible conversion rate.
45. [R721] 3/5 · CA Payment Delays: The app is very easy to use and safe; however, I felt not all of the information was transparent. Summary: The app could improve transparency while doing transactions about fees and any additional charges involved in the transaction. There is a big miscommunication problem. I was trying to send some money to a friend and decided to send him 15 dollars, which is the equivalent of
46. [R726] 3/5 · CA Fees are unacceptably high: Too much fees and too much greediness.
47. [R1] 2/5 · US “Default”: Wish there was a way to make your “default” name and address the default. This purchase, current business name and street address from 20 years ago. Different purchase 5 mins later, actual name, address from 10yrs ago. Next purchase, old business name, current address.
48. [R5] 1/5 · US STUCK IN PORTRAIT??: This app stays stuck in portrait mode on my iPad. It is 2026, what kind of nonsense is this???
49. [R177] 3/5 · US 2026 and still no dark mode: Why do you keep blinding me?
50. [R469] 3/5 · GB Bad design for payment: Don’t know what you done to the payment section, but it’s not user friendly or easy to understand, it was 100% better before the update, please put it back the way it was it’s just now badly designed.
51. [R39] 1/5 · US Absolute garbage treatment of new customers: TLDR: get a different app like Cash app. Don’t waste your time on this AI moderated garbage. I’m freshly 18 and just got my PayPal account so I could casually send money to friends. I only got to use my account a grand total of two times; sending a $5 and a $30 payment to my friend so he could make art artwork for me. Well, be it my surprise that I
52. [R699] 3/5 · CA My review: Great app. Just needs a dark mode and an iPad app!
53. [R792] 3/5 · AU Where is the dark mode?: The app is easy to navigate. But I stay away as much as possible as there is zero dark mode. That makes it physically painful for me to use as a neurodivergent. Please add a dark mode for all your neurodiverse users. I use this app as little as possible due to this and I’m very very sure I am not the only one. Adding this feature would not only make the app better and
54. [R38] 1/5 · US sucks: Whenever I try to use it to pay weekly, It literally won’t let me use any of my cards at all.
55. [R392] 3/5 · GB App not proceeding with payments.: App not proceeding with payments. Sort it out paypal. Pathetic. Having to login on browser instead.
56. [R15] 1/5 · US Ads via push notifications: It doesn’t matter if you turn off marketing notifications, this app will still send them to you.
57. [R19] 2/5 · US Won’t stop notifications!: I have been using the PayPal app for several years. Recently I made the mistake of letting them send me shipping updates. Now I can’t get them to stop. I first attempted turning off shipping notifications in the app. This did not work. Then I turned off ALL notifications in the app. And I was still receiving them. So now I have gone into my phones notifications and tur