Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nordstrom Rack vs Nordstrom

Nordstrom Rack 4.9★ · Free to download 60
Winner Nordstrom
Nordstrom 4.9★ · Free to download 85

Nordstrom (App B) is the better choice for a consistently positive shopping experience and superior customer service, while Nordstrom Rack (App A) is better for finding deals despite its frequent issues with app functionality and order fulfillment.

Full reviews: Nordstrom Rack · Nordstrom

Nordstrom (App B) generally offers a more reliable and user-friendly shopping experience with excellent customer service and return policies, despite some recent complaints about delivery and AI features. Nordstrom Rack (App A) is praised for its deals and lower prices, but is plagued by numerous issues including incorrect orders, poor customer service, app glitches, and delivery problems.

Head to head

App Functionality & Ease of Use edge: NordstromR9R11R13R14
Nordstrom Rack Nordstrom Rack users report significant issues with the app, including difficult scrolling, glitches during checkout, inability to edit personal information, search functions not working, and the app freezing or not working at all R9R13. Some users find it easy to use and navigate R11R14.
Nordstrom Nordstrom users generally find the app easy to navigate and intuitive . However, some report issues like the app freezing, difficulty signing in, problems with AI search features, and an overwhelming layout . There are also complaints about having to select the store for every item for in-store pickup .
Order Fulfillment & Delivery tieR1R3R4R6
Nordstrom Rack Nordstrom Rack users frequently experience problems with order fulfillment, including wrong items or sizes being sent, damaged clothing, items never arriving, orders being returned before pickup, and items appearing available online but being sold out at checkout R1R3R4R6. Shipping is also described as bad and slow .
Nordstrom Nordstrom users report inconsistent and slow deliveries, sometimes receiving empty packages or having orders lost . Some also mention cancelled orders . However, many users praise quick and prompt shipping .
Customer Service & Returns edge: NordstromR4R7R20R23
Nordstrom Rack Nordstrom Rack receives numerous complaints about poor customer service, including refusal to correct wrong orders, issues with gift cards, rude cashiers and managers, and difficulty reaching customer service R4R7R20R23. The return policy is criticized for requiring customers to pay for shipping damaged items or only allowing in-store returns .
Nordstrom Nordstrom is widely praised for its exceptional customer service and hassle-free return policy . Users appreciate the ease of returns and helpful staff. However, some recent reviews indicate a decline in service, with complaints about inconsistent service and unhelpful customer support when issues arise .
Price & Value edge: Nordstrom RackR8R10R17R22
Nordstrom Rack Nordstrom Rack is consistently praised for its lower prices, great deals, and ability to buy name-brand clothes for less R8R10R17R22.
Nordstrom Nordstrom is seen as offering quality brands and a curated selection, but some users note that prices can be higher, and it's possible to find items cheaper elsewhere, especially since Nordstrom often drop-ships from brands . Many appreciate the quality and value for money .
Product Selection & Quality edge: NordstromR6R12R14R15
Nordstrom Rack Nordstrom Rack offers a great collection for the family, with good deals on designer clothes and shoes R14. However, some users lament the elimination of plus sizes and a decline in the 'thrill of the hunt' experience in stores R12R15. Quality issues like damaged clothing are also reported R6.
Nordstrom Nordstrom offers a wide selection of quality brands and classy items, with users appreciating the curated selections and new inventory . Some users, however, note a slip in quality on certain attire over the past few years . There are also requests for more styles and brands in certain categories like dresses .
Pick Nordstrom Rack if

you prioritize finding significant deals and lower prices on name-brand items, and are willing to tolerate potential issues with app functionality, order accuracy, and customer service R8R17R22.

Pick Nordstrom if

you value a generally smooth and intuitive app experience, exceptional customer service, and a hassle-free return policy, even if it means paying a premium for curated selections and quality items .

Evidence note: Nordstrom Rack's reviews show a higher frequency of negative experiences related to app functionality, order fulfillment, and customer service compared to Nordstrom. While both apps have some negative reviews, Nordstrom's positive reviews more consistently highlight core service strengths.

Frequently asked

Which app has better customer service?
Nordstrom (App B) generally has better customer service, with many users praising their exceptional service standards, helpful employees, and hassle-free return policy . Nordstrom Rack (App A) receives numerous complaints about poor customer service, including rude staff, difficulty resolving issues, and unhelpful policies R4R20R23R29.
Which app is better for finding deals?
Nordstrom Rack (App A) is consistently highlighted as the better app for finding great deals and lower prices on name-brand clothing and accessories R8R17R22R26. Nordstrom (App B) offers quality items but some users note that prices can be a premium .
Are there issues with order delivery for either app?
Yes, both apps have reported issues with order delivery. Nordstrom Rack (App A) users frequently mention wrong items or sizes being sent, damaged clothing, items never arriving, and orders being returned before pickup R1R4R6R7. Nordstrom (App B) users report inconsistent and slow deliveries, sometimes receiving empty packages or having orders lost, though many also praise quick shipping .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Nordstrom Rack 3/5 · US Scrolling is weird: Scrolling on the app is difficult to use. It sometimes goes very fast and won’t stop even when you touch it. It makes it frustrating to use. The website doesn’t have the same problem.
  2. [R11] Nordstrom Rack 5/5 · US Shoes: Its easy to go online shopping love it
  3. [R13] Nordstrom Rack 2/5 · US Clunky App! Other shopping apps much easier!: I’m suppressing a scream after navigating this app for the past 70 minutes just trying to make purchases. The shopping portion is okay but when you go to check out, the nightmare begins. Glitches with trying to change the address was annoying but when it really went awry was when I needed to change the shipping method. When I realized items wouldn’t ar
  4. [R14] Nordstrom Rack 5/5 · US Easy and Simple: I love how easy the app is to use. I rarely go into a store anymore. It’s got a great collection. Something for the entire family. And returns are so easy! It’s made my life so much more convenient.
  5. [R1] Nordstrom Rack 1/5 · US RE: pay & pick up service: Never received any notifications that my order was ready. Happened to open the App and see it was ready. Went in 2 days later. They had returned the items!!!
  6. [R3] Nordstrom Rack 3/5 · US Not always as a good experience: Happened in the past that they automatically reach on my shows before I was able to pick him up
  7. [R4] Nordstrom Rack 1/5 · US NR sucks balls: Got wrong items and NR charged me for them. Horrible service
  8. [R6] Nordstrom Rack 3/5 · US Delivery: Sometimes I receive damaged clothing with little holes or torn. I have to take MY TIME to go & return to the store. I am disabled and sometimes I can’t get out for a couple of months I really don’t go out anywhere. I don’t drive.
  9. [R7] Nordstrom Rack 1/5 · US Wrong items sent: They will send you the wrong size items then refuse to make it right.
  10. [R20] Nordstrom Rack 5/5 · US No comment: When I returned the product, I was given a gift card, but it doesn't work and I can't buy anything with it, which is 99.97. I've been a very profitable customer for many years, but they told me to call. I can't get through. And that it was impossible to solve everything at the checkout??I'm stopping buying from your store.…
  11. [R23] Nordstrom Rack 1/5 · US Sent Wrong Item: Nordstrom Rack sent me the wrong item in a size that doesn’t fit and style I won’t wear and will not fix it. Instead, I must drive to the nearest Nordstrom Rack to return the wrong item and re-order the correct item except I can’t because the item I ordered is now sold out. Took three days to get connected to customer service via phone because it kept hanging up on me and then was
  12. [R8] Nordstrom Rack 5/5 · US My go to: Always a good deal
  13. [R10] Nordstrom Rack 1/5 · US I’m poor: And I use this app to buy designer drip so no one knows
  14. [R17] Nordstrom Rack 5/5 · US Saving: Nordstrom Rack is the perfect place to buy namebrand clothes for less. That’s the real deal when it comes to the clothes and we can trust that your items get to you fast.
  15. [R22] Nordstrom Rack 5/5 · US Good Deals: I always find the BEST deals here. Never disappointed :)
  16. [R12] Nordstrom Rack 3/5 · US The elimination of Plus Sizes: It saddens me that Nordstrom Rack has chosen to ignore a section of its customers by eliminating plus size clothing in their stores.
  17. [R15] Nordstrom Rack 3/5 · US Shoes Aisles!: My Rack is the glorious store at the Mall of America in Minnesota. The shoe aisles of yesteryear were the best - tons of single shoes smashed on shoe racks in a mess. Digging through the mountains of shoes was so satisfying - it was the thrill of the hunt! Yes, you had to bring the single shoes to an employee at the shoe counter to get its match, but the wait was (almost) always les
  18. [R29] Nordstrom Rack 1/5 · US Poor Customer Service: 06.01.2026 6 pm I was in the store today because I received a birthday reward for $10. The reward barcode wouldn’t work at checkout, the cashier called the manager for assistance, she seen the same thing that the barcode wouldn’t not work. They asked that I download the App, I did that. Same thing. They asked when did I receive the reward, I explained today. They then call
  19. [R26] Nordstrom Rack 5/5 · US Kathy: I love the lower prices!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store